TM 

1) Overpromised and underdelivered – The company claimed their service would be effective, but it wasn’t.
2) No ROI at all – $4,000 spent on services + $3,000 on ads, yet no sales in 7 months.
3) Delays in campaign launch – Promised a 2-week start but took 2 months, causing the business to miss its seasonal peak.
4) Frequent account manager changes – Three different account managers during the process, disrupting workflow.
5) Poor communication – Weekly calls were promised but often canceled or removed from the calendar without explanation.
6) Lack of accountability from leadership – Two higher-ups failed to provide clear answers and showed no interest in resolving issues.
7) Misleading promises – The company initially assured that TikTok was a suitable platform for the business, but results proved otherwise.
8) Overall conclusion – The company operates unethically, provides no value, and is not worth the investment.

TokMedia talks a good game. But they are a scam organization. They say they don’t get paid anything until they generate sales, but then they explain how you need to front setup expenses, which isn’t cheap. Then they have a lot of conversations with you and produce almost nothing.

In seven months they produced TWO videos and advertising campaigns on TikTok, neither of them produced much of anything, and certainly no sales. Two videos in seven months is a staggeringly slow pace!

The videos they produce are pretty bad too and when they give it to you for review and you h e changes, they say they can’t change the content. Problem is the videos use the product incorrectly! In one clip they were talking about how cool the product is but only show the bottom! When you explain proper product usage, they simply ignore you and keep using the product wrong.

Point being, TokMedia is a scam. They take your money and put zero effort into advertising.

Then when you complain, they talk about changing strategy and explain all these great things they are going to do, and it’s only going to cost a chunk of money that is half of what they usually charge. But when asked for a statement of work to clearly define what that chunk of money is going to buy, they refuse to provide anything tangible. No detail. Just another scam for suckers.

No, TolMedia is not an ethical company. They are NOT going to generate leads or sales for you. Their business is to take your setup fee and produce one or two crappy videos. That’s it. Then they will try to suck more money out of you.

Dragging their feet is the SOP! It took them three weeks to tell me they are still discussing the SOW internally.

No thanks. Stay far away from TokMedia.

Update: it’s been a long time now, and still nothing from this company. Not a single action. Not a single sale. Not a single update. They did try to scam me out of more money by making promises that sounded good, but they absolutely refused to put anything in writing.

Then, they tried to have this review removed. lol.

Negative experience with one of their team members. They were not transparent about their pricing and the whole thing feels kinda scammy - would not recommend

Un happy with the false promises.
Tokmedia collected 3k to launch my business on TikTok in December 2023. Unfortunately Alcohol store is not permitted on TikTok.
Tokmedia was aware of it and still collect money from me and made add to run the campaign.
Once I find out that about it, I request request refund. If not full refund , then refund half but they don’t want to refund because they made in-house ADD which was of no use for me.
Do your due diligence before giving business to this company.

I partnered with Tokmedia back in October now and found them to be really communicative and supportive in growing our business. They seemed to understand our needs well and the content produced really highlights the value we provide to our customers. The ads have already had some success and we are now looking to put more ad spend behind them to get more results which I’m happy to do. Not sure why so many people have had a bad experience but I personally would refer them to a friend.

EDIT: I have tried so hard to work with this agency in a fair way, but they are simply a joke. They don't have the right infrastructure so working with them comes with hidden costs. To cooperate with shopify, I would have to update my plan by over $60 a month. They can't invite clients to slack, so I would have had to pay for that, too. Ryan, not sure his title, promised a $200 make-good after the company squandered my holiday season by not getting ads up in time after several promises, this invoice never got paid. And we were spending $50 a day on ads and the ROAS was barely x1.5 - just not impressive. Working with TokMedia was one of the worst decisions I have made as a biz owner, and I have made plenty. Don't do it. Not worth it!

EDIT: After the company reached out due to this review, I am willing to give them a chance to see what they can/will do to make this right. Originally, I gave a 2 star - but have moved this up to a 3 because of their seemingly sincere response. I will keep updating as things progress. I will be honest and fair.

Original Post: An absolutely garbage business run by bros who don’t take the time to get to know your business. I’ve been with them for 4+ months. Ads have not run. It’s a miserable experience and I highly recommend not working with them. They also claim to spend $2k on making you ads. They pocket that money. Their claim to “we only make money when you do” is basically a lie.

Caution the abundance of fake reviews. They are pretty intent on still pretending to be legit to make sure more are scammed. This company has caused severe financial harm to me and my business.
I lost over $3000.00 with this company and have yet to find someone else who actually received anything for their investment which leads me to believe they will take your money and do nothing else.

EDIT DUE TO RESPONSE: I will not provide direct contact information to you as we have already been round and round trying to get my money refunded and due to pending litigation, I will not be discussing again. I am just keeping to my promise to let as many people know as possible what you are doing.

Run Run Run!!! These people are scammers!!! Hired them August 14th, paid $3,000 and told them we needed help for Christmas season. They proceeded to not even reach out or provide anything for 9 weeks, then they ask me to pick out content provider from a list of names. There's no way in the world I can tell who's good at what they do by a list of names. They should have recommended the best one for my product.
I will make this brief, all the other bad reviews are accurate to what happened to me.

We entrusted this company with $4,000, (in addition to $3,000 in advertising spend), only to receive absolutely no return on investment (ROI) after seven months.

As someone with nearly a decade of experience in marketing management, I have never encountered a more disappointing and unprofessional service. Despite being a multimillion-dollar business that has found success with various other platforms and advertising partners, this company stands out for all the wrong reasons.

During our initial consultation, I expressed concerns about our niche market and the potential lack of relevant demographics on TikTok. Their response was reassuring: they claimed, “We wouldn’t agree to work with you if we weren’t confident it would work,” and emphasized the presence of a "huge" relevant audience on TikTok. Based on this, we moved forward, paying $4,000 upfront with the understanding that we would not be required to pay more until we reached a 10k. We were led to believe this 10k would happen quickly. Since, we've spent $3,000 on ads and we have seen NO RESULTS, WE'VE NOT MADE A PENNY IN THE 7 MONTHS WE'VE WORKED WITH THEM. Money and so much time is completely wasted.

Furthermore, I was told that the timeline from payment to campaign launch would be two weeks. However, it took almost two MONTHS for our first account manager to get our ads live, which caused us to miss our peak season—an irreparable loss for our seasonal business. To make matters worse, I have now been assigned my third account manager, as both of the previous account managers no longer work with the company—though I’m not surprised given their track record.

We were also promised regular weekly calls, which are a standard part of our process with any new advertising partnership. However, communication from the account management team was severely lacking, with numerous excuses given for missed meetings and lack of progress. My second account manager, initially scheduled calls upon my request only to delete them from the calendar shortly thereafter, adding further frustration to an already dismal experience.

I’ve had multiple conversations with the two “higher ups”, who both provided no meaningful insights and seemed completely disconnected from the needs of our business. At best, they were dishonest; at worst, they were actively complicit in taking our money without providing an ounce of value in return.

This company has proven to be deeply disappointing, unprofessional, and unethical. I strongly advise others to avoid wasting their time and money on this service. Learn from my experience and choose a more reliable and trustworthy partner.

I initially left a negative review about TOKMEDIA, but they reached out in August 2024, promising to correct the issues. We removed the review in good faith, expecting resolution. What followed was nothing short of disappointing and unprofessional.

They promised $300 for media spend and to redo the failed ad campaign. Not only was the ad redone without success, but the promised funds were also reduced to $200 without explanation. To make matters worse, they require you to use Slack for communication, which costs money! Yes, you have to pay just to talk to your marketing company. Once our free Slack version expired, communication essentially ceased, and we were left with unresolved issues and wasted money.

This company is a textbook example of overpromising and underdelivering. Their lack of transparency, poor performance, and added hidden costs make them a nightmare to work with. Save yourself the frustration, time, and money—DO NOT USE TOKMEDIA!

Edit: First, we never admitted anything about agreeing to $200, we simple said that the $200 took 3 months to get in the first place. They never keep any promises that they agreed to and never met any timeline that they set for themselves. They never produced a single viable lead and this was expressed multiple times. They provided NO qualified leads which was given during the initial onboarding. STAY AS FAR AWAY AS POSSIBLE!!!!

The worst marketing company ever ripped me off they did no marketing nothing for me scammers

Working with Nick and Tok Media has been a fantastic experience! We have never worked with a marketing agency and it has been a pleasure working with the Tok Media Team. They have created innovative ads for our skincare line and we are looking forward to launching and exceeding our sales expectations for the upcoming Holiday Season!

The organization and support which TokMedia has consistently presented is undeniable; especially when compared with other companies within the same space. In short, they have been playing an executive role with their quick responses, access to high level creators across their business units, showing customers how to successfully launch stores on Shopify and TikTok. Looking forward to continued work with the folks at TokMedia

I hired Tokmedia for consulting and to create some content for me. We were supposed to have bi-weekly meetings for 90 days to navigate my channel growth. The person they had me meet with told me I didn't need meetings, gave me "a few tips" and also told me he didn't know about Instagram so we would use tiktok as a platform solely, even though the audience was too small.
When I reached out with concerns about this because it wasn't what I was sold I was put with a new rep who'd just started and didn't know what he was doing yet, then I was told they would create some content for me to make up for the unfulfilled deliverables. I never received any content, and when I reached out AGAIN about a refund at this point I got no response. Do not trust this company
**Edited to add: I was on vacation for two weeks (the screenshot attached in Tokmedia's reply) and this was discussed with the initial person I was working with as it was going to be a short pause in our consulting. The fact that it is the "reason" they've not performed is another sad example of poor communication within the company.

Working with TokMedia has been one of the biggest mistakes we’ve ever made as a business. We initially paid $3,000 for a simple package of 10 videos, which they couldn’t even deliver. Then, they lured us into spending another $1,500 on a so-called “service” where we’d supposedly get connected to “content creators” who would each post two videos for our brand, boosting our reach with a GMV Max campaign. But let’s be clear—TokMedia did not deliver on a single one of these promises. That GMV Max campaign they hyped up? It never even happened. They completely dropped the ball, proving just how little they care about actually following through.

In total, we sank $5,624 into this mess, which included shipping costs, TokMedia’s fees, and the cost of 52 products that we shipped to these so-called creators. Out of these 52 creators, we were promised 104 videos (two per person). What did we get? A pathetic 41 videos. Even worse, only 21 of the 52 creators actually posted anything. This was far below the commitment TokMedia made, and it’s clear they couldn’t care less about delivering what they sold us.

TokMedia’s approach to selecting creators was nothing short of a joke. They pulled random people off TikTok—people with no professionalism, no brand alignment, and no connection to our target audience. These were not creators we’d ever want representing our brand, and it’s obvious TokMedia didn’t vet a single one. They made us fill out a detailed survey about our brand’s vision, but none of that mattered in the end. The creators they selected couldn’t have been further from what we specified, and the few videos we received were embarrassingly poor quality.

And don’t even get me started on the GMV Max campaign. That was supposed to be the crown jewel of their service—a final push to bring everything together and maximize our reach. But, surprise, surprise, it never happened. TokMedia blatantly lied about it to sell us on this package, only to disappear when we called them out. It’s obvious their strategy is to take your money, push random buttons, and hope you don’t notice the lack of results. And when you do notice? They ghost you completely. No accountability, no refund, no response—just silence.

This company is nothing but a scam. They took thousands of dollars from us and delivered almost nothing of value in return. TokMedia is a blatant cash grab run by people who couldn’t care less about you or your business. If you’re considering working with them, don’t. Save your time, money, and sanity, and look elsewhere. TokMedia is a disgrace to the industry, and I wouldn’t trust them with a dollar, let alone thousands.

I had a great conversation with Simon where we discussed a unique game-plan for my specific business with EXACTLY step by step what my business needed. Upon signing with them, Miguel (my account manager), gave me the warmest of welcoming. He has exceptional communication and as soon as we launched ads I knew exactly what was going on and soon started to bring in the money. TokMedia is THE go to agency for starting, growing, and scaling your business.

HIGHLEY RECOMMEND

I have tried over and over again to work with this company but they continue to disappoint. This company is truly out there to scam people and take there money. Be careful. They have great sales team telling you what they will do and how they will get you customers, but once you start working with them they are nothing but scams. They have hired 20 year olds who have no understanding of ads and tell them to make ads and just put them up. They tell you they will make money for you and won't take money unless they make money but they charge $2,000 up front. I wonder how many people have paid them $2,000 up front with no ROI and get fed up and walk away.

If I could give this company zero stars, I would. I received one video call and the tech I spoke with mostly tried to upsell me. Nothing was provided to me for my business and when I disputed the charge on Affirm, it was denied. I just lost my home and everything in it in a house fire on 10/8/24 and now it is being demanded that I pay Affirm for TokMedia even though I never received the first thing from them! I am heartbroken and angry.

$6K & 4 months WASTED with the team at TokMedia.

I had high hopes four months ago when I signed up with this group. They were all hands-on until I paid the $3000. After that, the communication started decline. I met with my account manager who assured me he’d have things up and running in no time. But I found myself constantly chasing him for responses. After two weeks things were finally up, but not working correctly. We spent the next month burning through daily ad spend while things were still not being corrected and getting very little response from the team. After a couple of months, I reached out to the sales rep and the founder to say I was super unhappy. They assured me things would get better. We had another meeting and then once again nothing got done. Meanwhile, they kept testing ads with zero response and then claiming it was because the way it was set up was broken, which is not my fault, it’s was theirs for setting it up wrong. I finally,at the four month mark, went to the founder and said I want my money back as per the agreement on the ad that I signed up through. Not only had I spent $3000 with them, but I had wasted $3000 an ad ads. I told him I wanted $3000 back as was agreed-upon in the ad. He went completely silent and ghosted me. I have the texts to prove it. I just couldn’t be more disappointed in this company. Do not waste your time or money with this organization. They do not do what they promise.

We hired TokMedia over 6 months ago. It took a while to get our video created but once it was ready along with a video that we did in house... ads started to run. We got a couple leads, not great. The communication was more and more infrequent. I had to chase them numerous times to get them to do anything. I tried giving them a second chance and it was the same thing... so we stopped using them. They basically took our initial money ($2K) and we got nothing but a 30 second video from an influencer which doesn't convert. I definitely do NOT recommend using this company.

UPDATE: Shortly after posting this review and after they replied to the review I heard from them. They've emailed me a few times making it sound like now I am ignoring them. I told them I was done with their service. I still do NOT recommend them.