Tokenstudio Omdömen 

323
•
TrustScore 3.5 av 5

3,3

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Very disappointing experience. The paints were mostly dried out or nearly empty, and when we raised this, we were told to “make do with what you have.” Another staff member added water to them, wh... Se mer

Betygsatt 1 av 5 stjärnor

I attended the class last month. Very disappointed with the service. Did not give enough time to student. On second part student was rush regularly and being told you have only 10 minutes regularly.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Did the Ultimate Pottery Experience with 4 friends for a belated birthday celebration & we had the best time! So much fun & it was a BYOB event so enjoyed it with our favourite bottle of wine. Tutor w... Se mer

Betygsatt 5 av 5 stjärnor

I did the BYOB pottery throwing experience with my sister as a birthday gift and she loved it. We were instructed on how to to do the pottery throwing, design our pieces and then we were able to paint... Se mer


Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

323 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 57 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,3

Alla omdömen

(323)

47 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Terrible customer service

The lesson: The guy who was meant to be our teacher just seemed to hate his job, he was short with everyone and often just destroyed your pot and did it himself. Absolutely no desire to teach or for you to learn. His tone was monotonous and hard to follow his instructions.
We paid for extra to get the pots fired, and we were asked to contact them to collect out pots.
We emailed them, and as soon as they emailed back we booked an appointment. We went, and they only had one pot and told me that they had misplaced the other one.
They promised me they’d contact me as soon as they found the second pot, but nothing happened.
When I emailed them, they were super rude, and took no ownership on the fact that they lost my pot. They claimed that we gave them our email address wrong (although we did get their emails) and that we took time to reply, eventhough we booked our picking up slot only 12 days after they sent us an email saying that out pots were ready (and again, we went all the way to their studio to find one one pot). They claimed that it took us 81 days to pick up the pot, when we booked out slot 12 days after they told us that our pots were ready to be picked up.
They are just lying to us and taking no responsibility for having lost my pot.
So over all, lesson: poor Customer experience: Poor

6 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I would not call this the “Ultimate…

I would not call this the “Ultimate Pottery Experience” — it’s barely pottery at all.

We had a booking for 6pm, but when we arrived we were told there would be a 15-minute wait, which ended up being closer to 30 minutes. The staff were rude and unhelpful from the start.

We were given about a 5-minute explanation on how to use the wheel. As soon as we made a hole in the clay, they rushed us off and told us to go paint instead. There was no proper instruction, no guidance, and no real pottery experience.

The safety standards were also concerning. A hot gun was left on even when no staff were around.

To make things worse, if you actually wanted your piece fired in the kiln, you had to pay an extra £10 on top of the experience.

Overall, the service and organisation were extremely disappointing. This felt like a rushed, poorly run experience that did not match what was advertised. I would not recommend spending money here if you actually want to try pottery.

14 mars 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Overall a good time

Had a great time, the class was well instructed and the overall studio space is great. Only improvement would be to have better washing hand facilities as it gets quite messy, and also aprons as they kept breaking!

8 mars 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Had a really nice experience at Token…

Had a really nice experience at Token Studio with my friend. The activity itself was fun and the staff were friendly. The only downside was that the end felt a bit rushed, it would be helpful if there were time updates or timestamps during the session so you know how much time you have left. Overall, we had a great time and would recommend it.

8 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Listen to the 1 star reviews!

The experience started 20 minutes late, which we understand things happen. However, the whole experience was completely rushed. The instructor had 0 interest in helping anyone - you would ask for his help and he would either ignore you or do it for you in the quickest time possible, rather than explaining. He was focusing on two people only and the other 15 people were just left. You are provided with the tiniest amount of clay and therefore can only make small items. It took around 10-15 minutes to wait for a blow torch which then delayed everything else and he would move on to the next part without majority having finished the part before.
When moving on to the painting section, we were given 15 minutes to paint which involved 15-20 people waiting to use 3 hairdryers. The whole experience felt very rushed and unprofessional and quite uncomfortable at times.
Because of how rushed we were and the awful experience, we declined paying the extra £10 to glaze so we were thrust a paper plate and a co-op carrier bag. Awful experience, please avoid.

22 februari 2026
Omdöme utan inbjudan
Logotyp för Tokenstudio

Svar från Tokenstudio

We thank you for your review feedback. We think it is important for clients to recieve a balanced and transparent review of the studio.

Below is a link to thousands of reviews made by clients over the years in regards to the workshop.

https://www.tiktok.com/search?lang=en&q=Token%20studio&t=1771749726050

Betygsatt 5 av 5 stjärnor

Positive experience

Me and my girlfriend had a lovely time coming here to pottery it was a positive and creative vibe there it was fun and all the staff were very nice and helpful.

17 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Total scam - be careful

Total scam - you will end up in a circular online journey where you have to enter multiple codes - when you contact them you then get a very abusive reply - it’s actually quite sad.

Be very careful as you will lose your money.

15 februari 2026
Omdöme utan inbjudan
Logotyp för Tokenstudio

Svar från Tokenstudio

Who is the scammer?

Phil buys a Timeout voucher.
Phil redeems a Timeout voucher to receive a code that will bypass payments on our website.
Phil signs a term stating that once redeemed, he cannot get a refund, as he will have the code that bypasses payment on our website
Phil then attempted to get a refund for his timeout voucher, but still has the code to bypass payment, essentially doing it for free and screwing the studio out of money

Why do we make you sign a terms and conditions stating it is non-refundable once redeemed? So you do not scam us...Which is extremely common sadly.

Is Phil trying to scam the studio... Who knows. But if he isn't, he can at least read the exact instructions on how to book a date for his voucher. Put the promo code in the part that says promo code to bypass payment and then book. But sadly, Phil refused to read what had been sent to him, either because he is too stubborn or a scammer.

When confronted on what trouble he was having Phils temper exploded, and he started making libellous statements and threats towards the studio.

I will let people reading this make their own minds up on whether Phil is a scammer or not.


Also, look at Phil's reviews. I think he has a habit of doing this sort of thing.

Betygsatt 1 av 5 stjärnor

Management told me to write a bad review if I want to embarrass myself...

I was told to write a bad review if I want to "embarrass" myself, so here goes, but I'll keep it short... believe the negative feedback!!! Management's responses tell you everything you need to know. It's so bad it's comical.

Edit: For the record, my pot is adorable LOL! Oh, and 'expert' is highly subjective.

3 januari 2026
Omdöme utan inbjudan
Logotyp för Tokenstudio

Svar från Tokenstudio

Course your pot is adorable. You made it at Token Studio with the help our our expert tutors. Don’t know why you are so sour but shrinks 9 percent.

You are just moaning because you don’t like the clay even though you were shown what it will look like when fired which now you say you like.

Well I have personally created approximately 250,000 pots. So I think that might qualify me as an expert.

Betygsatt 5 av 5 stjärnor

Great experience!!

I had a great time, and the staff were incredibly helpful. While making my clay vase, I made a few mistakes, but the staff patiently guided me through fixing them every time. I especially enjoyed the painting and decorating part and was really happy with my final result.

1 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Pottery workshop

So much fun! It was great to experience the whole process from beginning to end. Not sure how my piece will turn out haha! But it will be one for the memory book for sure! I would definitely recommend!

22 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience would do again

Amazing experience with an attentive teacher. The class was fun and a great introduction to the basics of pottery. We were able to create, design and paint our pots. I’ve developed a real appreciation for the art and would love to take more classes in the future.

12 december 2025
Omdöme utan inbjudan

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