Agende Omdömen 

If you ordered something and your dispatch date has been and gone, and you have genuinely tried contacting customer services but have not received a personalised (not one of those mass "Hi lovely" mailing list 'updates') reply, you can get your money back by raising a claim with your card provider.

I've been emailing asking to cancel for over a week and heard nothing. My card company helped me out immediately.

Another customer waiting for her order... Bought two Agendes back in September to be delivered before 5th October. Still waiting for updates or replies to my emails and dms.
ZERO communication whatsoever. Absolutely shocking experience… Especially when so many paying people are still waiting for any updates or their orders after dropping minimum £140 on her product. Seems like all influencers are receiving theirs in no time, since clearly that’s Isobel’s priority. Shameful.
The irony of all her posts about how successful her business is with news articles and podcasts, while scamming her customers and delivering not even close to ‘luxury’ customer experience. By now you get more response and better care from Tesco.
Do not buy as you will be scammed like all of us. Can’t wait for news to pick up and follow up on how her ‘business’ is actually doing…

Shocking company. I ordered over a month ago. No response to any messages on social media (DM’s) and they are very, very quick to remove any comments on posts from people asking where there order is or calling out this scam.

When i have received responses to emails they have taken a week to respond and they have told me a completely different lie each time. They just send template emails with a different excuse. My most recent email assured me my items would be shipped on 25th September, even though it’s 9th October today!!

The recent emails claim to be from Isobel and are completely tone deaf, self congratulatory waffle sent from a mass emailing account. She is much too busy getting her nails done and travelling looking at instagram, and telling the world how much money she is making from this scam.

I know two influencers who were gifted the Agende as part of the PR launch. Many hundreds are being shipped to influencers for free (paid for by customers) in exchange for social media posts and comments. They told me that they all received an email a couple of days ago asking them to post 5* reviews on trustpilot to help the company due to all of the paying customers calling them out. They were told to say that the customer service is good, that a small delay is worth the wait etc. Read the 5* reviews and you will see that they are blowing smoke up Isobel and the companies A…

I’m afraid that this is gaslighting. This is fraudulent now. And above all, the insanely tone deaf, bare face lying emails and profiteering is absolutely appalling.

The fall is going to be bigger than the rise as I know the press will be onto this soon enough!

Yet another deadline missed. I cannot believe that the founder herself emailed impacted customers and promised we would finally receive a dispatch date… only for that deadline to also pass without result. Honestly, this company is terrible. Do not order from this fraudulent business!

I ordered this in good faith as a pre-pre-order, with the expected dispatch date being 4 October. With my birthday approaching, I thought I’d treat myself and was happy to wait for it.

Unfortunately, 4 October has now come and gone, and my order status is still showing as “Confirmed”, with no indication of when my order will actually be dispatched.

I have received two emails from Isobel. In the most recent one, sent yesterday, I was told: “Tomorrow, you’ll receive another email from us with your exact shipping date, so you’ll know when your AGENDE will be making its way to you.”

It’s now 21:30 and, unfortunately, that email still hasn’t arrived.

I appreciate that this is a new business and that launching a new product will inevitably come with challenges. However, business is built on trust and integrity, and as a customer choosing to part with a significant amount of money for a planner, I simply don’t feel respected as a customer at the moment.

I genuinely wanted to support an independent female founder and was excited to receive my AGENDE. That’s what makes the current situation particularly disappointing. I was happy to be patient, but patience becomes much harder when promised updates repeatedly don’t materialise.

As others have mentioned, I also feel it has been poor taste to see discussion around how much money has been made from the launch when so many customers appear to still be without the product they ordered and paid for.

I appreciate that delays happen. What is disappointing is the lack of clear and reliable communication, particularly when specific dates and updates have been promised.

If there is still no genuine progress or clear dispatch date in the coming days, I’ll unfortunately be looking at pursuing a chargeback through my bank.

I really hope this gets resolved, because I genuinely wanted to love and support this product. At this point, I simply want clear communication, to feel respected as a customer, and for the order I paid for to actually be fulfilled.

Sadly my birthday has now been and gone and I’ve not received the one thing I treated myself to!

Firstly, congratulations to Isobel and the entire Agende team on the launch — you have absolutely smashed it!

The quality of the diary was honestly apparent from the website, but I waited a little while before placing my order. By the time I did, Agende had already gained so much traction, and unfortunately there were some delays with dispatching orders.

What really stood out to me, though, was how this was handled. I received multiple updates directly from Isobel herself, explaining what was happening, why there were delays and what was being done to resolve them. I thought that personal touch, transparency and accountability were genuinely commendable.

Agende is a new business that has absolutely blown up, and I don’t think anyone could have anticipated quite how much demand there would be. Naturally, when a business experiences that level of growth so quickly, there are going to be some teething issues behind the scenes. And I don’t mean that negatively at all — if anything, it’s a testament to just how brilliantly Isobel has done.

From my experience, it was clear that making sure customers received their orders was a genuine priority. And when my diary finally arrived, it was absolutely beautiful and completely worth the wait.

I have every confidence that any initial teething issues around dispatch, customer service and operations will be ironed out over the coming weeks and months. If Isobel is this committed to her customers while Agende is experiencing such incredible growth, I can only imagine how seamless everything will be once the business has had time to settle into its new scale.

I’m genuinely so happy with my diary and really excited to see where Agende goes from here. Congratulations again, Isobel — what you’ve created is beautiful! 🤍

Unfortunately my experience with Agende has not started well like so many others. I received no updates on my order at all despite having placed my order a whole month ago. No responses via email or social media. Influencers are clearly being prioritised over normal paying customers which I find particularly tacky considering the founder keeps talking about how much money she’s making without actually fulfilling people’s orders. It’s not ok to take people’s money and then go radio silent.
Still waiting for a dispatch date…

Very disappointing experience and unfortunately I would not recommend wasting your time.
I ordered my agenda at the beginning of September and still havent received it. I have received explanation emails regarding the delays, but at the same time, influencers continue posting daily about receiving their agendas. As a paying customer, this is extremely frustrating and gives the impression that influencers are being prioritised over regular customers.
This is an expensive product, but the level of customer service and customer focus has been extremely poor.

As the owner of a large scale business myself , but not an influencer , I understand that businesses can grow incredibly quickly, but they can also lose their reputation and loyal customers just as quickly. Customer experience should never become less important simply because a brand is growing.

Very disappointing, especially considering the price and expectations surrounding the brand.

UPDATE - on 7th October we were all emailed promising we would be informed of a definite dispatch date on 8th October. It is now 9th October and no email received.

I’ve experienced the same issues as many others. I placed my order at the start of September with a promised dispatch date of 22nd September, but that date came and went with no update.

The biggest problem has been the complete lack of communication. I’ve emailed several times and each time I’m given a new dispatch date, which then also passes without any follow‑up or explanation.

It’s very disappointing. I can’t comment on the product itself as I still haven’t received it, but I would not have ordered had I known the customer service would be this poor. At this point, I’m considering requesting a refund as I still have no idea when my order will actually arrive.

Like many other reviewers, I placed my order on 16th September for pre-order on 29th September. It’s now 7th October and I’ve received no update or correspondence.

I’ve contacted them through both their website and Instagram with no response. Hugely disappointing given the price of the products and the brand positioning itself as “luxury”. At the very least, I’d expect basic communication when an order is delayed.

Love the product! So happy with my investment and wholeheartedly wanted to support someone who I’ve followed for years online! Clearly some issues with the delivery partners as I got mine a bit late but I’m reviewing the product from Agende, not the fulfilment centre. Great quality, sturdy and great for my day to day productivity!

I truly believe this is a premium product that’s worth it, but the experience has been very frustrating. I ordered in the second week of September and was told it would ship with the September 22 preorders, but I haven’t heard anything since. Communication was good early on, then silence.

I understand delays happen and really want to support Isobel, but it feels like she and her team need to focus on getting their logistics and customer communication in order rather than constantly promoting the product on social media.

Yes the waiting was a bit annoying, but well worth it, it has arrived and I am very pleased with it and impressed by the quality. CUstomer services were polite, and very honest, saying they were experiencing some teething problems and had been overwhelmed by demand, fair enough. I can’t imagine once the distribution issues are sorted that anyone will be disappointed, I am very proud of my purchase!!

I have just received my Agende. Yes it took a little longer than I had anticipated but I'm absolutely delighted with it. Much better than I thought it would look. I bought the Navy one and it's perfect. It's got everything I need and a bit more. The mirror!! What a well thought out production. Well done Isobellorna 👏 And as you know all good things come to those who wait and this was worth the wait.

Quality product, well made and you can see the craftmanship and care the design entails. Expandable for projects I have in mind, and worth the money. Handy for my work meetings.
Speedy delivery, the website said there may be a wait due to high demand with orders, but it came within 14 days and was worth waiting for ! :)

Excellent product! Great customer service too. Feels really luxurious and even the packaging is high quality! Highly recommend purchasing Agende

Love love love my Agende ! It has that luxurious feel to it and has reinvigorated my sense of purpose! I did have to email their customer service peeps to amend my order ( my error ) and was dealt with speedily and politely. Definitely be buying more as presents for my envious friends !

I don’t even want to give this one star.

I ordered on 22nd September and I STILL haven’t received my agenda. Since ordering, I’ve been given three different dispatch dates, none of which were accurate. The communication has been terrible, and I’ve constantly had to chase for updates rather than being kept informed.

What makes it even more frustrating is seeing other people receive their orders when I ordered so early on. And, of course, influencers seem to have received theirs — presumably because they’re able to promote and grow the brand. As a paying customer and someone who has supported the brand, that leaves a really bad taste.

There is absolutely no point marketing yourself as a luxury brand when there is nothing luxury about the customer experience. The customer service has been shocking, and being repeatedly given dispatch dates that don’t materialise has completely destroyed my trust in the brand.

At this point, I’m not even excited for my order to arrive anymore. The whole experience has been ruined.

Don’t order unless you’re an influencer, because that seems to be where the priority lies

Update:

I received my Agende today, 8 October.

Overall, it is really beautiful, it was packaged beautifully, and the quality lives up to my expectations.

There is a defect in one of the rings in the binding, although it is not something I would necessarily expect the company to have noticed before shipping it out.

I contacted the company today to find a solution to the issue, and I am currently waiting to hear back from them.

I have updated my rating to 3 stars because I believe the product itself is 5-star quality once the defect has been resolved, while the delivery experience has been 1-star.

I will update my overall rating and experience once I have heard back from their customer service regarding the defect.

*****************************************************************

I ordered on launch day, just 20 minutes after it went live, and it clearly stated that all orders would be shipped BEFORE September 22nd.

There has been no communication about the delay, no replies to emails, and comments about it on social media are being deleted.

I can see that suddenly there are a lot of 5-star reviews appearing here on Trustpilot, but for me, it has the exact opposite effect.

I’m actually even more pissed off when I see people who ordered long after me receiving their orders before I do. It makes me feel even more strongly that either they have absolutely no control over their fulfilment, or that customers are being prioritised based on who they expect will give them good publicity on social media.

For such an expensive product, the buying experience should simply be good. And it’s completely fair that problems can happen, but it’s downright arrogant to just ignore all questions about it while simultaneously continuing to push for more sales.

It really takes a huge part of the enjoyment out of it for me.

My order is supposedly finally on its way, but it’s currently stuck in the Netherlands.

And mind you, I ordered on September 2nd and today is October 6th! 🫠

I will amend my review if and when I receive the £350 product I paid for.

Unfortunately, my experience appears to be the same as many others.

I ordered on 12th September, when the Agendé was being sold on pre-order for dispatch on 22nd September. That date came and went with no dispatch, so I emailed for an update. I did receive a response, but was told my order was part of the 5th October batch — despite the fact that this was not the dispatch date advertised when I placed my order.

What makes this particularly frustrating is that on 19th September, Agendé publicly announced that the pre-orders had sold out and that the next batch would be 5th October. I had already ordered a full week earlier, on the basis of the 22nd September pre-order dispatch.

I emailed again yesterday. Still no update, no shipping information and no Agendé.

The biggest issue for me now isn’t even the delay — it’s the complete lack of communication.

Customers have paid £350 for a premium product and are simply asking for honest updates. If there is a delay, say there is a delay. If orders have been oversold, explain it. If you’re working through hundreds of orders, tell us. Anything would be better than unanswered emails while we continue to watch the product being promoted on social media and further pre-orders being taken.

What I find particularly disappointing is seeing Isobel very quickly responding publicly to comments criticising the price of Agendé, yet customers who have actually supported the launch, handed over £350 and are asking where their orders are seem to be met with silence.

I completely appreciate that this is a new product launch and that there can be teething problems. But communication is the bare minimum.

If Agendé wants to position itself within the luxury market, then the customer experience has to match the price point. Chanel, Hermès or YSL would not consider this level of communication acceptable, particularly across a large number of paying customers.

From a customer’s perspective, this currently looks like the launch has been oversold and there is no clear communication strategy for addressing the customers affected.

We have supported the brand. We have paid for our products. We aren’t asking for anything unreasonable — just honesty, communication and the product we paid for.