TMS Motor Group Omdömen 

My car was recovered by Volvo Assist and dropped off at TMS Leicester on Thursday - I was contacted on Friday morning wherein the TMS person stated the cost of the diagnostics. Now on Monday morning - I have still not heard from them - and upon my phoning them was told the person that was dealing with my vehicle is on holiday! Absolute shocking service and total lack of communication.

TMS Coventry - I had previously been quoted £300 for reloading software onto my Volvo V90 by Bells Northampton. TMS quoted me between £65 and £85 for the same job then ended up charging me £36. I think I had more than that in coffee and biscuits whilst on site??? Such impressive customer service, lovely people, regular updates whilst the car was being maintained and the outcome ideal. I’m thinking of buying another Volvo just to use them again.

This review is regarding TMS LEICESTER

Was booked into their new site for an MOT 2 weeks ago. Received a phone call 24hrs prior to say they couldn't do it due to some equipment that had not been signed off for use yet and they rebooked it for 2 weeks time, the day before the MOT expires. Called today, 2 days before the new appointment to be told that it's still not been signed off and we would have been contacted tomorrow to advise that they couldn't carry out the MOT which would have left us without a car to use. Luckily we've managed to get in with an independent garage. Not the first time we've had issues with TMS Leicester, previously turned up for booked appointments and they've no idea the part hasn't arrived. Last time they will be getting any of my business and would seriously put me off buying a new Kia Sportage which we were considering!

I am very frustrated and disappointed with KIA’s service and repair team. I handed over my car for repair two months ago, and it still hasn’t been repaired. When I call them, they have no idea what’s going on with my car, or they tell me they will call back with an update but never do. Sometimes, they don’t even answer the phone.

I am an Uber driver, and my car is my main source of income. Over the past two months, I haven’t earned anything. During this time, I was eligible for Uber’s paternity benefit, but without a car, I lost out on £900 from the benefit as well.

I even contacted KIA’s main customer care and asked how long it would take to repair my car, but they literally told me, “There is no time period.”

I am extremely frustrated and don’t know where to turn for help. That’s why I am posting this review—both to seek help and to warn others about my experience before they consider buying a KIA vehicle.

I bought my xc60 from TMS LEICESTER - VOLVO CARS and I just called them to ask for a part number as I need to replace a few bits and was told that they cant give out that information - company policy! sounds like Volve are trying to blackmail you into just buying from them.

My first year with a Volvo car, after owning Landrover vehicles for the last 10 years. and TMS HINCKLEY really impressed me AWESOME!!!
With advance emails advising of the work to be done in this service & mot, and friendly instructions over the phone when booking in. The showroom and staff all smart, clean and tidy, really nice environment.
Just really happy with the whole experience and would recommend TMS HINCKLEY and Volvo cars.

After having an awful experience with another “dealer” I found Kia Leicester & Raj went above and beyond to get me back on the road & made the 4h round trip worth while , the customer service for this dealership is unmatched & I am truly greatful for everything.
Cannot recommend them enough!

I would just like to say how pleased i am with the Niro Hybrid a real joy to drive. A big thank you to Kenny and all the team for all the help and advice .

Sales staff are keen to sell you cosmetic insurance with any new car. DO NOT BUY a Car Care Plan. It is not worth the paper it's written on - much better to save your money and pay for repair of any scratches yourself. The policy is a total waste of time and TMS staff were of no help.

Thank you so much to the Kia Leicester team service for sorting and cleaning my car and your prompt and efficient response. Always a good service there.

Having just had my car serviced and "MOT'd" at TMS Kia Leicester, I wanted to commend the excellent customer service received from Karen, Elliot, Holly and the rest of the team. The booking process, handover and pickup were smooth, seamless, professional and friendly, which made the two-hour roundtrip well worth the time and effort.

Very stressful experience getting a motability car for myself and my disabled son from the Hinckley branch. Extremely inappropriate advances from a sales man.
Collected my new car from a different sales man who put pressure on me to give all tens in the feedback survey despite knowing about my previous experience. Completely different to my experience with my first motability car from another company. From my experience I strongly feel that the sales men should be DBS checked.

Today we had dealings with TMS Hinckley asking for information on a recall that should have happened on a vehicle I own. What an absolute shower of …. they are. Apparently they could not confirm if a recall had taken place as the vehicle was under a different ownership at the time. The service manager was rude, argumentative, aggressive and unhelpful. It was a simple yes or no question.
By there actions and response today would seem that the work had not taken place and clearly they don’t give a damn about safety of the vehicles they service and sell.

I purchased the above Mini from TMS Hinckley on 15th March 2024 and to say it has been a disappointment would be putting it mildly!I live on the Marina at the rear of TMS and saw the vehicle on returning home from work.I was taking a look at the car and, as is the way with car sales, Nick arrived and started selling the vehicle to me further.Nick simply gushed about the vehicle (and more fool me for falling for it) and went on and on about the amazing condition, how the previous owner had never held back when looking after it and how she spent money on looking after it when needed.He continued to explain how TMS complete a long list of checks as a multipoint inspection and how it would be in tip-top condition and last me moving forward.He showed me receipts of things that had been completed by the previous owner, service records and other things.We brought up the fact that the front tyre was borderline, and he told us that this would be new on purchase and would be included on the work they were doing on it.TMS then had the vehicle for 1 week, apparently prepping it for me, even through (as I live on the Marina) I could see that nothing was being done and it wasn’t until the last minute (including several calls asking if I could extend when I am due to collect) that anything was actually done to the vehicle.On collecting the vehicle it just got worse and is still continuing.I took the keys, started the car and the Brake Pad Warning light came straight on. Nick was off sick at this point and I was therefore dealing with the Manager Eddie. I actually thought dealing with the Manager that this would translate to better service, but unfortunately not.I pointed this out to Eddie who tried to tell me that it’s just that the sensor had been triggered or that the pads were borderline and it was just telling me. Really?? So, someone can spend £7,000 on a vehicle and he is trying to blag and tell them that these things are normal! He genuinely expected me to be ok with this and not request the brakes be done. As I had no option and had signed over my previous vehicle, he said to take the car and they would book me in for my brake pads to be done over the next couple of days. So, I was then driving round with a vehicle, with a safety warning (which sent my anxiety through the roof) and with the fact that every time I started my car the warning had to be cleared for me to drive without it staring at me. This was just the beginning of what has been an absolute nightmare of a journey.
I did not receive a call regarding booking my car in and it took me physically having to go in four times before it was even booked in. I also mentioned the tyre that was never changed at this point, over and over and kept being told that it would be done as it was agreed prior to purchase. For you records I still have not had this tyre changed and will need to purchase one, which is totally unacceptable having purchasing the car less than 6 months ago.Eventually I was told that my car had been booked in for the brakes pads and tyre to be done. I had to take the day and work from home, which was less than convenient, as I work in Coventry and obviously need my car for work.I dropped my car off, happy in the fact that the issues were being addressed and I would be all good by the end of the day.In the afternoon I receive a text message with a link to an inspection! On calling to see why this had happened I was told that I was booked in for inspection and not to have any work done! I was obviously super disappointed and very irritated by this.To make matters worse, their own inspection picked up on over £900 worth of work that needed to be done, including the brakes, on my apparently well looked after and inspected vehicle!!

Having moved to the area 2 years ago. I felt finally had to find a new Volvo Dealership closer to me than the 120 miles I up until this year I had been travelling to get my car serviced.
And what a find... The whole team were not only welcoming and professional but provided me with a great service.
I look forward building the relationship I cherished with my previous dealership with you

Having experienced terrible service from other providers (and their "nothing like the website pic" vehicles), I came across a used car at TMS KIA Hinckley. It was perfect both website pic and in person. From the off, Lee Morris went above and beyond to ensure everything went swimmingly. This included Lee arranging to have the body work scratches we identified and an alloy wheel gash fixed. Lee also arranged delivery of my new (or used) car in tandem with collection of my written off car perfectly the same day. Thank you Lee.
However being busy with work and balancing health issues, I only managed to finally inspect the vehicle closely on the weekend. The alloy is fixed but low and behold, several scratches are not. There's also a gash in the bodywork next to the rear number plate that I did not notice previously hence. I will be contacting Lee Morris to give him the opportunity to put things right hence the 3 stars. Will update once hopefully the issues are resolved.

I have just taken deliver of a new Kia Ceed Sportswagon 3 and I had the misfortune to be in a non-fault RTC last week. Therefore I tried to call my local Kia dealer in Hinckley on Friday to see if the recovery could drop the vehicle in the body shop and unfortunately they close at 4pm so they had to recover the vehicle to my home address as temporary storage. I then tried to call the Hinckley dealer on Monday morning and after a few attempts I finally spoke to the body shop who then advised that the lady who deals with the bookings would call me back as she was moving some cars at the time. Needless to say no one has called me back so the vehicle has been recovered to another repairer clearly they do not want the work and to be treated in this way is appalling as there is absolutely no customer service. I was going to use TMS for my service requirements moving forwards however my vehicle will now be going elsewhere as clearly they cant be trusted to follow through or even be there when a customer needs them.

Bought a used Volvo XC40 from TMS Hinckley and the service we received from the first enquiry to now has been exceptional. Big thank you to Nigel Hughes for the way he handled the sale, no pressure just honest answers to my many questions, excellent Nigel.
Thanks to Steve Hargreaves as well.
Highly recommend them
Mick

What can i say but we had a great experience buy a Kia for TMS Kia Leicester.
Kenny the sales assistant made life so easy. Not pushy at all just extremely helpful when we need him.
I cannot thank him enough for his help and patience .We have now driven the car on holiday and it was the right car for us.

From beginning to end fantastic service, Adam was brilliant. Great knowledge and amazing customer service before and after purchase.