Lloyd Motor Group Omdömen 217

Enquiring about a used vehicle from Lloyd I was given an online valuation of £26k on the JLR platform and £26.3k on the LLOYD website. I completed the details and condition of the car accurately.
When I proceeded to progress the transaction, their offer was £24k with no rationale for the reduction.
They are overstating their online offers simply to entice potential customers before blatantly duping them.
You give the used car trade a bad name.

I am hopeful my complaint can be directed at Stockton Branch as I did contact another branch, Kelso and they were so very helpful and customer serviced minded.
Yesterday I decided I was interested in a car that Stockton was selling. Called the branch and from that moment on it appeared to be, let’s say, disinterested, supposed to call me back but didn’t. Then the excuse came oh the fire alarm had gone off. Yes well you didn’t call me as promised I had to call you. I did begin to wonder if this branch was pulling an April fools prank on me but oh no this is how they operate.
You proceeded to say you would get back to me and you did with paperwork.
I truly was disgusted at this paperwork, there had been no conversation or even mention of the extras to me. Darren expected me just to click a button to confirm. Where is the TRANSPARENCY ? This company had added £1967 on to the price of the car. £35 petrol, £799 paint protection, £629 Scratch and Dent cover, £504 for LLOYD GAP 48 month cover.
Don’t even know what the Lloyd Gap is, never discussed in fact nothing discussed just sent obviously hoping that a 78 year old women is too thick to notice …… far from it. I’m more on the ball than this salesman.
When he did eventually phone only after I had written a complaint did Darren explain the reason for these extra charges was that he found it difficult to deal online with me as I was two hundred miles away!!!!! Does this mean every customer who deals online no matter where they are based either 2 miles away or 2000 it becomes do very difficult for Stockton branch to manage and be honest. Every other company can manage online deals. Not Stockton
All I wanted was to buy a car at the advertised price, I would pay for car and we are all happy .
On the other side of the coin Kelso branch was so helpful did what they said they would.

I bought a new BMW from Lloyd Newcastle recently. After viewing several other makes of car I settled on the X1, I booked a test drive with Greg Hawkins. Greg was friendly, helpful and knowledgable, it was very busy with the new registrations imminent but I was handed on to Andrew as Greg had other appointments. Andrew was very helpful listening to what I wanted, he located a car, which I didn’t realise hadn’t been built yet, but he gave me an approximate date and a good price for my part exchange. Greg kept me regularly up to date on the progress of the car and the delivery date was exactly what Andrew had told me to even with delays caused by waiting for a ship and transporters.
I have bought several cars from this dealership over the years and as usual a stress free professional experience .

Visited the Land Rover Newcastle dealership on 28th Feb, walked away as we were being offered cars from stock in colours we didn’t want. Got home and found the car we wanted online and contacted the dealership. They rang me and gave me a redemption figure on my current car and agreed it would cover all of the finance, there was no outstanding debt on the account.

I even agreed to put in additional funds on the basis that they were clearing the finance in full.

Long story short we picked up the car, that alone and the process was a shambles.

Then I’ve received a letter from my old finance company to state there’s an outstanding payment.

It turns out that what Lloyd do is manipulate the date on the redemption statements, in this case even though it was requested on the 28th Feb they put a date in as of 14/03/2026 (2 weeks later than the redemption was requested). This was due to then the redemption figure thinking that march payment had been made and as such a lower figure for them to pay. Basically the figure didn’t match the actual outstanding amount at that time.

I complained to the dealership and this was a complete waste of time. I even raised it to the business manager who clearly thought he was higher than what he was and when he rang me thought he could overtalk me and overpower the truth.

They have refused to cancel the agreement.

Please do not use this company for anything.

They forward date settlement quotes, don’t show you the quote and then agree based off incorrectly raised figures so that they get more out of it.

Also note that they advise you can cancel as we were advised but this is at the dealership discretion and they refuse to do so.

For peace of mind I contacted other Land Rover dealerships and went over the information. All 6 advised that this is incorrect practice and that at the looking of agreement the settlement should represent that days quote as it’s valid for 28 days and anything future dated wouldn’t represent a true reflection of the outstanding amount.

Save yourself time and money from dealing with these clowns and go to a different dealership.

To clarify…. The settlement quote was valid from 14th march, yet we completed on 13th march. So the settlement figure was incorrect,

I have logged with Land Rover who agree that Lloyd should not have done what they have and are waiting form reasons why they did.

This is also logged with the omdudsman.

The DD was cancelled due to the agreement with Lloyd Land Rover based on the FACT they would clear the finance. If they had acted correctly and got the settlement for the date we agreed the sale then the settlement would have reflected the true outstanding amount.

These are true cowboys… they also under value your part exchange, trying to get as much money as they can.

Wish this had stayed as Stratstone as they were brilliant instead of these thieves.

The reply below is a complete false statement and they try to make you look stupid thinking they can overpower you, all they do is make themselves look more stupid than they really are…

We bought a xc60 had loads of issues eventually returned the car to them as we had lost confidence in it not the best after sales service very disappointing experience

This review is for Landrover York.
We took our Discovery for service on Feb 10th.
We received follow up email from Kayleigh to say a link to review would follow but it hasnt.
So we would like to say we are happy with the service, but also a BIG thank you to Pauline for been helpful on the day, she is a star.

This dealership is horrendous, I’m currently in process of hopefully getting their approved status removed. Repeated safety failing and incompetence of staff. Their head is a complete lier and it’s like dealing with someone from bobs 1000£ discount cars. Don’t buy from this dealership. The car I paid 80k for has been off the road for 5 months, they say they can not find the problem. They don’t help in any way and are a joke. They must be loosing loads of customers how they are running. Sure lots of people are having same sub standard service

Booked a service with courtesy car a month ago, arrived this morning after driving an hour, to find out they don’t have a car available today. Shocking service, manager too busy to speak immediately. Waste of my time

Visited Lloyds Carlisle Kia for my annual service and MOT
Very professional staff and very happy with the service which was completed before time for me to pick up my car
Highly recommended

Recently bought a Volvo from the Carlisle branch and James couldn’t be more helpful! As we were coming from Edinburgh, we had a number of questions about the condition of the car and James went out of his way to help including taking a slow video of the car in an inside location so we had a better view (it was raining outside). He also collected my husband from the train station. No question or request was too much hassle. Great service. Thank you.

Really great experience, nothing was any trouble at all. Really impressed we were able to take the vehicle we test dove out for a hour which is really important to get a good feel for it. Great experience.

Made an enquiry on an approved used 1 year old S1000XR TE with M pack. Grant Tipping managed the enquiry and subsequently sold me the bike and had it delivered from Blackpool to Derby. The whole experience was faultless and the courier was a friendly, professional and knowledgeable chap. The bike arrived in first class condition and I am confident that were I to encounter any issues Grant would be at the end of the phone to help me out. Based on my experience I would happily buy another bike from this dealer. This is an unsolicited review from a genuine customer.

Arranged to take broken car down on a recovery truck ( Jaguar ipace) .
When the truck tried to drop the car off (2 days later) ,was told they could not take it as there was no more room for any vehicles .They apparently made the decision the morning my car was due to them.
No phone call to inform me.
They told me to take it to another Jaguar dealer.
They did not even offer to phone the other dealer to explain the situation.
Just fobbed me off and wanted me gone.
If that is customer service they can shove it up their a**e
AVOID.

Avoid buying here – extremely disappointing experience.

I paid a £3,250 deposit for an 8 month old ex demo BMW 530e. After a couple of months I noticed marking tape dangling from the front bumper. On closer inspection I found overspray on parts of the masking tape in the same colour on the bumper indicating a respray.

When I returned the vehicle for an engine issue and a wiper fault Lloyds had their ‘one’ opportunity to address this bumper problem. They didn’t even attempt it. It was then confirmed that the vehicle had sustained damage prior to my ownership and the bumper had been repainted. This was never disclosed at the point of sale which breaches the Consumer Rights Act 2015. Had I known about the previous damage I would never have gone ahead with the purchase.

After discovering this I proceeded to reject the vehicle. Lloyds Head of Business informed me that doing so would cost an additional £2,544.18 which was described as the best price they can offer.

During the six months I owned the vehicle (August–February) it unfortunately picked up a thin 7 inch scratch on the quarter panel. BMW’s damage matrix lists this at £255, yet Lloyds charged £700. This brought the total cost including deposit and the rejection fee to £6,494.18. The overall attitude by the sales manager felt as though they were doing me a favour by offering a trade in price. Not a single apology was given by either the Sales Manager or the Head of Business throughout the process.

If you’re considering buying a BMW I would strongly recommend going elsewhere.

I have recently ordered 2 new Land Rover cars and on each occasion invited Lloyds Carlisle and Ripon to quote. The customer service is always excellent from Victoria and Alexandra at both dealerships by email and on the phone but they are always given totally uncompetitive discounts to win the business. As a result orders and jobs are lost in the North East and Cumbria.

Having spent many years in my previous role championing the Region throughout the UK it is a shame I can find much better discounts at Yorkshire dealerships. It can vary from 1%-2% but that is often a £1000 saving on a Range Rover.

Senior management at Lloyd ought to give their customer facing staff far more support and expand their business. I know it is frustrating for staff to know they have little chance of competing.

Had A 2year service at the York dealership in October. I was allowed to drive away in a potentially dangerous car. I have been trying to get to bottom of the situation since. I have just spoken to the sales person who I bought the car from and lo and behold no one is interested, responsible or capable of taking ownership of this issue. Crazy situation as they have lost my business and I have lost their alleged expertise.
Please be very careful when using this dealership for servicing

7 days on having returned my details still no response from this appalling company. But I think any who has dealt with this dealership themselves will not be surprised.

What has been a really great experience has been really let down by a lack of transparency. Car was advertised as having data plan and Nav Pro along with tracker. However once the app updated to my profile 48hrs later, found out that all these expire in less than 4 weeks and have to fork out an additional £500+ to keep them going!! spoke to sales to be told nothing they can do!!!!! How can you sell a car that is app based without ensuring there is at least 12months to run on the subscription or at least tell you this during the purchase period instead of advertising that car comes with these.? Buyers beware of issues like this.

We had first class service throughout, I had a quick response to my initial enquiry and within a couple of hours I was watching a personalised video of the car we bought. Jonny was excellent, he gave us a deal we were very happy with and kept us updated throughout the process. Jonny and his colleagues were very welcoming when we travelled down from Aberdeen to collect the car and we couldn't fault them at all, will definitely be coming back to Lloyds for our next car.

Horrendous

What a shame its no longer Stratstone, I never had a problem with them.

Phoned this Lloyds Group Stockton 6 month ago regarding a part that had been recalled and replaced which was now broke - took all my details .... still waiting for a call back. Had to pay to fix it myself!

My car has now broken down (engine has gone!) called up to book it in - took all my details 2 weeks ago ... shock, still waiting for a call back.

Just lost themselves thousands of pounds as I was willing to pay to have it fixed.

The car is now getting scrapped! I will never buy another Range Rover!

Bought an Ineos Grenadier from Lloyds. Paul Pearson dealt with everything for me, was a pleasure to work with and very knowledgeable about the car features. Thanks Paul!