TMS Motor Group Omdömen 

One of the worst customer service at volvo tms Leicester. When called no answers and if they do answer they will say they will call you back and no one does. They don’t even have parts department office and very difficult to get hold of parts department. Good cars but poor service.

Called first thing to order a Mobility Car. After waiting 7 minutes for the call to be answered, no one available to take the order was promised a call back. Waited all day no call back. Called Toyota at 1655 hrs. Car now on order. Rubbish service from TMS.

TMS Volvo Leicester - Bad communication and major GDPR breach.

I visited TMS and verbally booked an appointment for a full service and an issue I was having with a door lock.

When I went back to drop off the car they couldn’t find the booking as it was under the previous owners name, but all sorted and they advised me that there was a recall on the car’s phev battery.

Later I received a phone call back to say the issue had been diagnosed and I needed a new back up battery and key but they need to keep the car in as the phev battery was flat when I arrived and needed charging to test.

The next day I got a video message telling me my tyres were all ok and asking me to authorise the costs for the battery and key. No sign that the service had been done. Even though the service message was on the dash. I replied on the web browser as it was out of hours and the weekend by the time I got the message.

After this no news for almost two working days,

When I rang to enquire if car was ready I was told someone would find out and ring me back.

No call back

The next day I left a message on the answer phone as no one was available. to ring me back.

No call back.

I finally got through to them later that day and was told someone would ring me back.

Still no call back.!!!

The next day I ring again and was told they will speak to the engineers and ring me back in five minutes. (Had the car a week now)

Half an hour later I finally I get a call to say the repair work and recall have been completed and the car was ready to collect.

I pick the car up and the lady takes my details to put on file for the car.

The service hasn’t been done, but by now I’m fed up and I’ll get that done else where, as I don’t have another spare few weeks to deal with the admin team.

The next day I receive ten email reminders for various different cars (mostly Kia’s - my car is a Volvo) that are due a MOT, from a Matt Grimley.

The next working day two more emails for two more cars.

Two more the day after!! And now a text message.

All these reminders are with different car details and my name on the paperwork.!

What is going on!!!
Are these guys winding me up on purpose?
Stop messaging me and using my details.

I recently had my Volvo serviced at TMS Volvo licester , and I am happier with the experience. A huge thank you to Ella, my service advisor, for her outstanding communication, professionalism, and genuine care throughout the entire process. She made everything smooth and stress-free from start to finish.

Also, a big shout-out to Jammi, the technician who worked on my vehicle. The quality of work and attention to detail is clearly visible, and I’m genuinely impressed by the results.

Thank you, Ella and Jammi, for going above and beyond – you’ve both made my Volvo experience exceptional. Highly recommend TMS Volvo Licester for anyone looking for top-notch service!

Mitchell from the Coventry branch worked extremely hard to make the issues we were facing with Volvo’s finance system as smooth as possible, when I was buying my new XC60 hybrid. Through his sterling efforts we finally got there. On handover day Kieron was very helpful introducing me to my new car and I am very happy with it.

They used to be great when they were on London road but are diabolical now.

I have bought 5 cars through TMS over the last decade or so but this will be the last.

My electric car suffered a serious issue last year with the 12v battery dying, meaning I couldn't access the vehicle, they were beyond useless giving me several pieces of disinformation that turned out to be completely wrong, even telling me at one point to smash the window on my car. It was a very stressful time around Christmas and one of their solutions was to sell me a new car?!

They didn't bother to tell any customers they'd moved so when I took it in for some warranty work in January the first I knew was turning up to an empty show room on London Road. They booked 3 days out to carry out the work with a loan car (even that was farcical, despite booking a loan car when I arrived I was told I might not be able to have one as they were so busy selling them?!) so I waited for hours for that. Then after the one day they called and said it's ready - that was quick I thought, nope they just didn't bother doing any of the work and lied about it being done. What a total lack of respect for customer's time.

I was told to book it in on my next service which I did, but as they now outsource their calls they didn't know anything about that, I was told servicing would call back to discuss and surprisingly, they didn't bother.

I'm trying to call again but they don't answer their phone and if they do it goes to an outsourced marketing company who can't help with anything other than book stuff in, which you can do online anyway.

Amazing just how bad TMS have become in the space of a couple of years. Avoid like the plague!

TMS Kia Leicester. 2 weeks from online MOT booking and no call from them at all. Few times i called them and i was ensured over the phone that everything will be fine with my booking request. Today i was told that my request day is already fully booked. Terrible service.

I've been a customer with TMS Kia Leicester for 10 years now. In which time I've had 3 brand new Kia Sportages. I've bought all my cars through Kenny who sells well and adds good customer service.

With regards to the service, this is the downfall of this branch. We're living in 2025 and this service department still resorts to old school scaremongering trying to scare you in to spending more on an already expensive service.

I had an MoT carried out 2 weeks back and had a run in with the lady at the front desk who spoke to me very disrespectfully. Thankfully a young gentleman (Ellis) turned the situation around and I agreed to book my now due major service with TMS Kia Leicester, which was more expensive than other garages, but thought I'd stick to what I always do and know. Service was carried out today, I opted for pick up and drop off (which I always do) and Nick picked up the car and remembered me. Very pleasant.

Later... got a call from the lady - yep... more scaremongering. I was made to feel like a thug and spoken to very disrespectfully. Following the service the car arrived sooner than expected and I didn't have my wallet on me, there was talk about not releasing the car until I paid! I've spent over £100k in cars over the last 10 years with this branch - TMS Kia Leicester, I'm not going to shy out of paying £500 for a service!

To top it off the car wasn't adequately valeted. I appreciate that's complimentary, but nothing was vacuumed and the wash job was rubbish. Not to the standard previously presented by this branch when they were on London road. I would've let this bit slide, but today it's further annoyed me.

Please, this is 2025, have better customer service and mutual respect for your loyal customers. You'll get so much more out of us if you can be straight with us and treat us well. The Kia cars are great cars, this branch lets it down.

Future customers - if you can go somewhere else with better service please do. I'm not sure I can continue with this branch and the unprofessionalism.

Graham from Hinckley branch , sorted my Motability XC40 black edition,
Very professional in his approach , and spent 1 1/2 hours helping me set the car up which I’d never of been able to do ,
Love the car and will be back again.

Just purchased a used XC40 from TMS in Coventry. The sales service by Chris Parkes was first class. He clearly explained the process and his communication and follow up was perfect. When the car was handed over Nathan was excellent in explaining all the features of the car. Highly recommend this company if you are looking to buy a Volvo.

Updated review: My complaint case update.

My bank confirmed that the transaction was declined on the TMS-Volvo Payment Processing System. As a result, I am now suffering from stress and frustration for TMS-Volvo deficiency system. The Head of Group Aftersales has yet to provide an explanation on the system failure. Until then, I will not be convinced. I am willing to go to any extreme, including finding a suitable solicitor. If someone were in my situation, they would understand how painful it is when TMS-Volvo says, 'We can’t release the vehicle due to the £1000 bill' even though the payment was sent out.

Note: I had to make the payment again using another bank account and was finally able to release my vehicle after three hours of frustration at their reception which is unfair.

Furthermore, the TMS-Volvo Leicester location service manager must retract his statement: 'We have been targeted in the past by criminals using stolen cards, etc., so obviously, we have to be very careful, and I hope that you can understand this?' This was said to me while I was already in distress for their card machine failure.

Due to their unreliable and flawed system, I am now suffering. Additionally, the temporary technician assured me that he would send the vehicle inspection report, but I have yet to receive it.

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Previous review :
Beware of using your HSBC visa Debit card at TMS Volvo Leicester Branch,

I used my debit card to pay my vehicle’s MOT bill, which was approximately £1,000, but the transaction was marked as 'void.' The service representative provided a receipt and advised me to contact HSBC Bank for a resolution.

I spoke with several agents via chat, and one of them informed me, 'Upon checking, I can see the payment is in progress. The transaction has been completed from our end; the merchant needs to claim the money.'

This is something I have never encountered before. Why should a bank customer be responsible for asking the dealership to claim the amount? Why should I be involved in resolving issues between the bank and the merchant, especially when they operate under separate policies? I authorized the payment, yet HSBC is asking me to request the merchant to claim the amount.

This is unfair. I was at the dealership, trying to release my vehicle. I have a job and a family, and I ended up waiting at TMS Volvo for over three hours (8:00AM to 11AM) due to the pending transaction. The frustration caused my blood pressure to rise, leading to health issues, and the stress from this situation also negatively affected my work. I paid from my other bank account and then I released my car. Later I raised a complaint to Ombudsman Finance.

Please make a bank transfer directly to TMS Volvo Leicester and avoid the risk of using your Visa debit card, as new technology and banking security measures could lead to unnecessary stress and embarrassment in front of others.

I recently bought a Kia Sportage from Lisa, and the whole experience was super smooth. She was really helpful, knew her stuff, and made everything easy with no hassle. Any questions I had, she was quick to answer, and the process felt really straightforward from start to finish.

The car is great, and I’m really happy with my purchase. If you’re looking for a dealer who makes things simple and stress-free, I’d definitely recommend Lisa!

Hayden and his team were A+. From initial enquiry to delivery they were on the ball every step of the way. We reside over 200 miles away so was interesting purchasing a vehicle this far away but once again Hayden made the process very smooth, from timely email responses, returning phone calls and providing vehicle info. videos. Andy the driver who delivered was also a delight- retired employee. Being a family run business certainly pays dividends over commercially run empires. A couple of issues that arose after delivery are being prioritised but these are no biggies more so myself wanting everything just so. Therefore a massive thank you to this team at the Hinckley dealership. I cannot recommend them enough.

Had a great experience picking up my new car all down to Lisa with the smooth transition. Couldn’t be happier! Thank you so much from a very happy customer :)

Had the pleasure of dealing with Lisa Adams @ TMS Leicester Kia dealership. The purchasing process was very slick and easy, and Lisa kept me informed every step of the way. Delighted with my purchase and the handling of all matters. Many thanks

Really good support from Joe W with regards to EGR pipe which enabled our local mechanic to understand, identity and fix the issue. Great subject matter expert. Thanks for your help.

Throughout the purchase of our Volve V40 Cross Country we have received nothing less than excellent service from TMS Hinckley. During the whole procedure we've been kept informed by Sales Manager Daniel of progress and he was always available to answer any queries we had during the purchase. As we did not live locally TMS arranged delivery of the car, which was an outstanding service (especially considering weather conditions this past week). We also had excellent communication from the delivery team with an ETA that was met. We cannot thank the professional yet friendly team at TMS Hinckley enough and would not hesitate to recommend this Volvo Selekt dealership.

Picked up my new XC40 from TMS Leicester this week. Andy Green was very helpful in terms of guiding me through the order and delivery process. Handover was good in their shiny new facilities! Looking forward to enjoying my new car.

The service I have received from TMS Hinckley has been exceptional. James, Jonathan & Vicky have been excellent. The whole staff have been fantastic, they all go above & beyond. The whole set up is a cut above the rest, all presented very smartly, proper coffee in china cups, and the beautiful flowers on collection are the finishing touch. If you like good customer service look no further.

My recent experience at TMS Volvo was exceptional, facilitated by Andy Green's expertise in helping me acquire my desired vehicle. As a first-time new car buyer, Andy's assistance with photography, test drives, and other logistical aspects was invaluable. His friendly and professional demeanor ensured a seamless transaction. I highly recommend TMS Volvo to prospective buyers, and extend my gratitude to Aly for the comprehensive new car feature demonstration.