Tiny Feet Omdömen 363

TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Even though we bought our pram elsewhere, I called up as we could not get the car seat off the base. They could not do enough to help, including guidance and pictures on whatsapp to guide and sorted o... Se mer

Betygsatt 5 av 5 stjärnor

Fantastic knowledgeable service. We felt reassured and guided to products that fit out requirements and budget. We've had great post purchase service and feel welcome to drop a message on WhatsApp or... Se mer

Betygsatt 4 av 5 stjärnor

The delivery directly from supplier took longer than expected and wrong item was sent for part of the delivery. Tiny feet had this item in their showroom and very kindly delivered theirs and as... Se mer

Betygsatt 5 av 5 stjärnor

We had been to 4 other big chain shops prior to finding Tiny Feet and had felt overwhelmed and ignored by sales assistants. We then went to Tiny Feet and it was a totally different experience. We actu... Se mer

Företagsinformation

  1. Shopping och mode

Informationen kommer från olika externa källor

Welcome to Tiny Feet, the nursery store offering a wide range of products for babies, including cots, prams, toys, clothing & much more


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

363 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service. Met the guys at the wedding show and felt at ease straight away. Having decided to go ahead and purchase or pram, ordering and delivery was simple and speedy! Highly recommend

8 december 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Great service.
Great communication through email. They respond really quickly. So happy I purchase my buggy from them.

Will deffinatly be buying more stuff from them in the future

26 november 2021
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Lack of communication and misleading stock information

Placed an order for an item that showed as in stock and due for delivery within a week. I found it difficult getting in touch with no reply to phone calls/msgs (although a reply from the company to an enquiry raised on their website indicated the phone had been stolen so they had ordered a replacement sim). Following this I was told the item would be ready to send in a few days time as they had delays in shipments. Slightly disconcerting as the item was shown in stock when order was placed. Replied to indicate we can wait for the new date. New date came and no delivery or message from the company which required me to chase up and be told that there was a new stock date following this. Due to the lack of comms and ongoing delays decided to refund the whole order. Rated 2 stars instead of 1 as atleast the refund process was smooth.

25 november 2021
Omdöme utan inbjudan
Logotyp för Tiny Feet

Svar från Tiny Feet

Good Morning

I would like to begin by apologising again for the inconvenience caused in your ordering process.

Unfortunately with many of our suppliers we are experiencing delays after delays in stock arriving. Our system currently works on a docking date so will update numbers based on what is expected on a date in time. We have now gone and updated those delivery dates to reflect on our website

Due to ongoing Shipment delays across the industry these dates keep slipping. We do try to update as many customers as we can on delays so can only apologise if we had not got back to you

We hope you manage to find the product from another retailer

Kind Regards

Betygsatt 3 av 5 stjärnor

Help please!

I made an order on Sept 18th and wrote to the team and have tried calling the number on the webpage during working hours but with no response (not even a voicemail). Please can someone from the business let me know what has happened as we have paid a lot of money but without any response to queries (Order: TF27269)?
Best wishes,
Simeon and Olga Fabrikant-Burke

11 november 2021
Omdöme utan inbjudan
Logotyp för Tiny Feet

Svar från Tiny Feet

Dear Olga

Hope your keeping well. I have checked with the warehouse team and the parcel was returned to us by the courier a few weeks ago. We sent an email dated October 20th and another dated November 1st not sure if these were received (sometimes they go into the junk folder)

We are happy to reattempt delivery but if you can confirm you delivery address by writing to us at customerservice@tinyfeetonline.co.uk

Kind Regards

Betygsatt 5 av 5 stjärnor

Brilliant service and fast delivery!

The service I received from Tiny Feet Online was outstanding. The delivery was super fast and I cannot recommend them enough. I needed a stroller ASAP and they went above and beyond to make sure it was delivered to me on time.

26 oktober 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent

This was our first time ordering from Tiny Feet, we compared prices and they offered the most competitive on the items we wanted. The order was delayed because of issues with the supplier, but each time we contacted Tiny Feet we received a prompt response with an updated timeline, and eventually someone from Tiny Feet collected the items from the warehouse and hand delivered them to us to speed things up, along with a little gift for the delay. Overall we were very happy with Tiny Feet and appreciated the small business customer service, which we would never had received if we’d ordered from a big shop! We will happily shop there again.

30 september 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I have ordered a pair of baby shoes on…

I have ordered a pair of baby shoes on 19 of September after 10 days the product is still in China!!

Till it comes it would not fit to his feet anymore!!

Do not recommend to order online at all!

29 september 2021
Omdöme utan inbjudan
Logotyp för Tiny Feet

Svar från Tiny Feet

Dear Nahid

I believe you may have left the review under the wrong business as we do not sell baby shoes. We are a Nursery Retailer selling Prams and Carseats

Kind Regards

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, would highly recommend. I purchased two items online but realised I was going to be passing the shop that afternoon. With the weather being awful, I needed the rain covering ASAP. I called the store and they were so helpful, allowing me to pick up the items and also refunding my postage there and then. Thank you Tiny Feet!

20 september 2021
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

I have just ordered a few pairs of…

I have just ordered a few pairs of these for presents for Xmas. I’m really hoping the products arrive promptly and in good order as previous reviews suggest

6 september 2021
Omdöme utan inbjudan
Logotyp för Tiny Feet

Svar från Tiny Feet

Hi Catherine

Hope your keeping well. Did you have an order number and I can make sure this gets dispatched for you asap

Kind Regards

Betygsatt 5 av 5 stjärnor

Excellent and extremely personable

Shehzad was extremely helpful and I cannot recommend Tiny Feet highly enough! They were very responsible and willing to assist and overall it was a very personable and successful shopping experience. They were even able to offer us a price match :)

3 september 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service from Tiny Feet

Great service from Tiny Feet. Quick responses via whats app and when items where delivered we got a nice explanation of how to install and use the products. Highly recommend using Tiny Feet to purchase any baby products. Well done.

6 augusti 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service from start to finish

Excellent service from start to finish, offered great advice and a real personable experience. Shehzad even personally delivered the Bugaboo bee6 which was a real nice touch and price matched John Lewis which I found very impressive.

19 juli 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Very friendly and knowledgeable team, they really took their time to help us find our pram and car seat. Delivery was also very flexible and easy- can highly recommend them.

14 juli 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Egg2 luxury combo

I ordered the egg2 luxury combo in a rush and they had only one piece left in stock for jurassic grey. They always answered my calls, gave me real time updates when I asked and were very cooperative in service and delivery. I ordered it from India for my boss in London and I never felt the hassle of the long distance. Thank you guys!

17 juni 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had great experience with Tiny Feet…

I had great experience with Tiny Feet recently and will definitely use them again.
I had a special request and it was fulfilled perfectly and in very short period of time. The customer service by Shehzad was very good and delivery was within few days.
As mentioned earlier, will definitely use them again.

21 maj 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Extremely professional service and top…

Extremely professional service and top quality products! The shop offers a wide range of great quality products and we booked a demonstration in person for a travel system. Shehzad was very professional in showing us how to use the different parts of the system, and very prepared in the detailed description of all the features and the technical characteristics of the product, paying particularly attention to the baby's safety and comfort. We decided to buy the product straight after the demonstration, and it was very easy making the order through the website. The shipping and delivery process were very quick, and Shehzad was very responsive when we asked for updates, as well as kind and polite. He delivered the travel system personally to our door, and we are happy and satisfied! I would highly recommend to use this service!

18 maj 2021
Omdöme utan inbjudan

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