TidyChoice Omdömen 177

The cleaner I booked was punctual, fast and efficient, we will use them again since the tools make it easy to do repeat bookings and the team support was really helpful

I booked a cleaner 4 times through tidy choice, the cleaner failed to show or they cancelled the session without notifying me every single time. I was very patient because the customer service reassured me each time that this would not happen again, but as you can imagine, the 4th time I gave up. Would not recommend this service for any one based in East London

Excellent cleaner lovely lady and done beautiful clean

Great company with a large range of cleaners to choose from at reasonable prices

Excellent cleaners that are well trusted. Easy to manage and pay online.

Excellent company! Excellent Cleaner!
I was in need of a cleaner and after searching online I came across TidyChoice.
Got an amazing cleaner for a fair price and couldn't be happier.
Well recommended and the whole process is very easy.

'The website is very hard to navigate. You click on book me once you are on a cleaner page and it sends you back to the home page and you have to enter the post code again. Seriously? '

This feature highlighted in a previous review led to the cleaner that I had chosen via a search of SW9 going to my home address in W12. The search was clearly for South London & brought up the available cleaners for that area. This postcode detail appears on the booking very clearly. I was then asked to create an account that would be linked to my payment so I entered the address that matches my credit card which is where I live, not where the clean was to take place.
On other websites every time I am asked for my address linked to a credit card payment, it has to be the billing address, not the delivery address. It seems that TidyChoice has no facility to deal with 2 addresses ie a delivery of service address & a billing address, although the payment system that they use (called Stripe) strongly recommends that a payment address should be entered and verified. In fact my payment was initially refused, which is why Stripe highlights this feature to their users:

"Shipping to a verified billing address which has passed postal code and street address checks is always the safest option .... This doesn’t prevent you shipping to a different address, though you should do all you can to mitigate the risks involved."
TidyChoice do none of this - they are basically using the payment system in a non-standard way that leads to problems.

I had specifically travelled to the location for the 3 hour clean, confirmed the booking twice on the phone, paid to park, & had arranged viewings of the flat that evening. When the cleaner was 15 minutes late I followed up & found that she was standing outside my home address, not having alerted anyone. There was then a series of phone calls with Colin, who blamed me for 'overwriting the address,' although he could see that the booking still related to a clean in SW9. After several phone calls when he told me that they would have to rearrange for another day, he found me someone who came an hour & a half later than my booking time. She, in fact , was very good & I have no complaints re the clean & I have rated her highly. Hence any stars at all here.

However the company really need to review their website. It is obvious that I am not the only person who has had a problem, & in fact if you type in a nonsense postcode it searches for available cleaners.

The Customer Service on that day was worse than terrible, not only did they take no responsibility for the failed card payment (blaming the Stripe payments system ... something which they have chosen to use to take payments for them, which is a subcontracted part of their service & they are not using properly by not capturing the billing address) but Colin then repeatedly told me that I owed the original cleaner an apology. Really???

I have used Tidy Choice on several occasions. I do not have a regular cleaner but like to have someone come in from time to time to do a thorough clean, each time I have been extremely pleased. Tidy Choice on the last occasion went out of their way to help me with my last minute request. They are excellent, I wouldn't hesitate to recommend them.

I completely recommend this excellent cleaning company. Our cleaner, Lily, is not only a good and reliable worker, but she has a happy disposition and is a pleasure to have around, albeit for only four hours per month.

The website is very hard to navigate. You click on book me once you are on a cleaner page and it sends you back to the home page and you have to enter the post code again. Seriously? Also, when you have to scroll the carousel of available cleaners it takes like 30 seconds to reload it...

Other than that, in regards to the actual service, we tried them many times in our old house and we were happy with the service, although sometimes the cleaners were cancelling last minute. But you can leave reviews for that.

Overall a good service/product but they need to optimise the platform.

Very easy to use. Everything is clear from the first minute and the service is excellent!

It's so easy to use and we love our cleaner we found through tidy choice. I recommend tidy choice to everyone!

Really easy to select a local cleaner based on previous reviews. Weekly cleaning payments are performed through your account so no need to remember to get money out each week - bonus! You manage your cleaner via the online account were you can alter their schedule and view your invoices. The cleaner gets paid their advertised rate, minus an initial "finders fee", so they are paid well which is an incentive for them to clean properly. As an aside, our cleaner (Raluca) is fantastic and does weekly wonders with our flat.

Great service, easy to book and my cleaner Madalina has done an amazing job! Very pleased