I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Se mer
Företaget har svarat
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Se mer
Företaget har svarat
Despite carrying out what was a comparatively small transaction in the Newcastle branch, I was treated with courtesy and respect. I was impressed by the professionalism shown by the staff and would hi... Se mer
Företagsinformation
Skrivet av företaget
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of twelve Safe Deposit Box facilities located in Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading and Barcelona. We will open our Cork and West Dublin Ireland facilities in the coming months. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2025.
Skrivet av företaget
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Kontaktuppgifter
Storbritannien
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Utmärkt
2 tn omdömen
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Vaults Group
This is a great review. Thank you, Cris.
We are thrilled that you are happy with the service we provide and we hope to see you again soon.
Many thanks,
The Vaults Group.
Brilliant service!
I have met 2 professional young men ,who made everything easy . Brilliant service!
29 oktober 2025
Svar från The Vaults Group
This is a great review, Layla, Thank you.
We are pleased that the staff were professional and the process was made easy for you. We appreciate your positive feedback.
Kind regards,
The Vaults Group.
Excellent service.
25 oktober 2025
Svar från The Vaults Group
Thank you for your 5-star review, Kashif.
We are thrilled that you are happy with the service we provide and we hope to see you again soon.
Many thanks,
The Vaults Group.
great service
great service, hate that u have to book an appointment to get to your box, staff are great very helpfull. like everything the cost is going up and up.
30 oktober 2025
Svar från The Vaults Group
Thank you for your 5-star rating.
We are pleased that our staff are helpful when you visit.
We are a security facility and we need to know who are coming into the building at any given time, however we do try to accommodate all our customers request on the same day.
Kind regards,
The Vaults Group.
Very friendly helpful staff make you…
Very friendly helpful staff make you feel that your box is safe and well looked after.
21 september 2025
Svar från The Vaults Group
This is a great review! Thank you, Andrew.
We are pleased that the staff were friendly and helpful.
All our facilities are fitted with the latest high-spec security, offering you peace of mind, knowing that your valuables are in safe hands.
Best wishes,
The Vaults Group.
All the girls in branch were amazing…
All the girls in branch were amazing from start to finish , Morgan was great talking us through everything & helping us out through the process , girls on the phone great to ty for everthing
27 oktober 2025
Svar från The Vaults Group
Thank you for this brilliant review, Ms Moore.
We are delighted that all our staff were amazing and helpful and that you were happy with the service you received. We appreciate your positive feedback and we hope to see you again soon.
Best wishes,
The Vaults Group.
Great service
26 oktober 2025
Svar från The Vaults Group
Thank you, Sadia for your 5-star review.
We are pleased that you experienced a great service and we hope to see you again soon.
Kind regards,
The Vaults Group.
Clear information and friendly.
18 oktober 2025
Svar från The Vaults Group
Thank you for your 5-star rating, Brian.
We are thrilled with your positive feedback and look forward to seeing you soon.
Best wishes,
The Vaults Group.
The staff are nice and very helpfull.
21 oktober 2025
Svar från The Vaults Group
Thank you for your 5-star review, David.
We are thrilled that our staff were nice and helpful. We appreciate your feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Mark.
We are pleased that you rate us as a 'great and easy to use service'. This makes us smile.
Thanks again,
The Vaults Group.
Place looks secure and safe
Place looks secure and safe, also staff is polite, helpful and nice, I will recommend it.
18 oktober 2025
Svar från The Vaults Group
This is a great review. Thank you, Mr Raja.
We are thrilled that you are happy with our High-spec security and polite and helpful staff. We're pleased to hear that you would recommend us. This is great to hear!
Best wishes,
The Vaults Group.
Highly recommended
Easy to deal with. Great App, Website access to book appointments. Highly recommended.
11 oktober 2025
Svar från The Vaults Group
Thank you for your kind, 5-star review, J Hylton.
We are pleased that you rate The Vaults App, our website to book appointments and that you highly recommend us. This is great!
We look forward to seeing you soon.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
This is a great review. Thank you, Lorraine.
We appreciate your kind feedback on our service and look forward to seeing you again.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star rating, Richard.
We appreciate your positive feedback on our service and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Very helpful & friendly staff
Staff were very helpful and walked me through the whole registration process. The entry and access levels were very secure as was the vault. Very happy with my experience.
9 oktober 2025
Svar från The Vaults Group
This is a great review. Thank you.
We are thrilled that your experience with our service is a positive one and that our staff were helpful. Our security is paramount to keep your valuables safe, offering 'peace of mind.
Many thanks,
The Vaults Group.
Experienced staff member.
Friendly, caring and experienced staff member, Mary.
Mary makes you feel welcome and relaxed.
Mary is very helpful.
8 oktober 2025
Omdöme utan inbjudan
Svar från The Vaults Group
Thank you for your kind review, Teresa.
Mary will be delighted with this great feedback. We appreciate this and look forward to seeing you soon.
Best wishes,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Tim
We appreciate your positive feedback on our service and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Switching g to another vault from Glasgow to Southampton
We decided to move our vault from Glasgow to Southsea as it is nearer to our home. The team at Glasgow were amazing g and made the change seamless for us with excellent communication and support. Likewise the southampton team were excellent. A big thank you
2 oktober 2025
Svar från The Vaults Group
This is a fantastic review. Thank you, Jaspall.
We are delighted that you were happy with the excellent service you received at our Glasgow facility. Then, transferring your valuables to our Southampton facility, we're pleased that the process was seamless, and communication was excellent. This is great. Thanks for your continued custom.
Many thanks,
The Vaults Group.
Friendly efficient staff, secure and safe
The whole process of opening a new box is quick, painless and efficient. From being greeted at reception to finalizing the paperwork every member of staff were excellent. I was impressed with the level of security and am reassured that everything is in good hands.
2 oktober 2025
Svar från The Vaults Group
This is a brilliant review. Thank you.
We are thrilled that our staff delivered excellent customer service, and that you are happy with our high-spec security, which is paramount. You can rest assured that your valuables are in safe hands.
We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Always professional service
4 oktober 2025
Svar från The Vaults Group
Thank you for your 5-star review, Sally.
We appreciate your feedback on our service. We hope to see you again soon.
Kind regards,
The Vaults Group.
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