I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing staff. Always helpful and curtious. A prized asset to the company They've helped me so much with my disabilities. Credit to you all Ronnie
كان التعامل رائعًا جدًا، ومن الجميل حقًا أن نجد شخصًا يتحدث العربية، فقد سهّل علينا الكثير من الأمور وجعل التجربة أكثر راحة واطمئنانًا. السيدة التي قامت بخدمتنا اسمها Soumia، وكانت في غاية اللطف والا... Se mer
Företaget har svarat
"It was my first time using their services and I am absolutely impressed! 10/10 experience. I was served by Sandra, who was incredibly kind, polite, and professional. The customer service is definitel... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of twelve Safe Deposit Box facilities located in Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading and Barcelona. We will open our Cork and West Dublin Ireland facilities in the coming months. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2025.
Skrivet av företaget
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Kontaktuppgifter
Storbritannien
- info@thevaultsgroup.com
- thevaultsgroup.com
4,9
Utmärkt
2 tn omdömen
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly efficient staff, secure and safe
The whole process of opening a new box is quick, painless and efficient. From being greeted at reception to finalizing the paperwork every member of staff were excellent. I was impressed with the level of security and am reassured that everything is in good hands.
2 oktober 2025
Svar från The Vaults Group
This is a brilliant review. Thank you.
We are thrilled that our staff delivered excellent customer service, and that you are happy with our high-spec security, which is paramount. You can rest assured that your valuables are in safe hands.
We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Always professional service
4 oktober 2025
Svar från The Vaults Group
Thank you for your 5-star review, Sally.
We appreciate your feedback on our service. We hope to see you again soon.
Kind regards,
The Vaults Group.
Easy and safe
Easy to book appointment and get started. Friendly service and easy to set up.
28 september 2025
Svar från The Vaults Group
This is a great review. Thank you, Ayesha.
We are pleased that you are happy with our friendly staff, appointments and the opening of a box with us. We appreciate your positive feedback and we look forward to seeing you again.
Kind regards,
The Vaults Group.
Super easy and friendly.
1 oktober 2025
Svar från The Vaults Group
Thank you for your 5-star review, Ricardo.
We are pleased that you find our service super easy and friendly, this is great to hear! Thanks again for the positive feedback. We look forward to seeing you soon.
Best wishes,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Gordon.
We are thrilled that you rate our service as friendly and efficient. We appreciate this great feedback and look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Excellent service
Excellent service! Everything was smooth, professional, and secure.
Many thanks to Dave and Mark for their great support.
24 september 2025
Svar från The Vaults Group
This is a great review. Thank you, Bete.
We are pleased that Dave and Mark at our Southampton facility delivered an excellent service and all went smooth and professional. This is great to hear! We look forward to seeing you again.
Kind regards,
The Vaults Group.
Very professional staff and a secure…
Very professional staff and a secure place for your valuables.
27 september 2025
Svar från The Vaults Group
Thank you for taking the time to rate us, Emad.
We appreciate your positive feedback on the service you received. We look forward to seeing you again soon.
Best wishes,
The Vaults Group.
We signed up today by marry in Bristol…
We signed up today by marry in Bristol she was very nice and explained everything and showed us round
26 september 2025
Svar från The Vaults Group
Thank you for your 5-star review, Sonya.
We are delighted that Mary at Bristol was very nice and explained the process. Thanks again for sharing your experience.
Kind regards,
The Vaults Group.
The whole experience from start to…
The whole experience from start to finish was simple, and carried out efficiently. Maz and Sadia were very polite and explained everything one needed to know. 100% recommend,
22 september 2025
Svar från The Vaults Group
Thank you for your kind, 5-star review.
We are thrilled that our staff were polite and explained everything in detail. Its great to hear you would recommend us.
We appreciate you taking the time to share your experience.
Many thanks,
The Vaults Group.
I am confident that The Vault is secure
I am confident that The Vault in Newcastle is safe and secure. Its nice to have somewhere to give peace of mind so close and convenient.
25 september 2025
Svar från The Vaults Group
This is a fantastic review. Thank you.
We are delighted that you were happy with our high-spec security and facility. We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Security-
Very helpful, peace of mind, secure and easy process. Also adaptable for any future adjustments
24 september 2025
Svar från The Vaults Group
Thank you for this great review.
We are delighted you thought the process was secure and easy. We are constantly improving our security to be able to offer peace of mind to all our customers.
We appreciate your positive feedback and we look forward to seeing you again soon.
Best wishes,
The Vaults Group
Svar från The Vaults Group
Thank you for your 5-star review.
We appreciate your positive feedback and look forward to seeing you soon.
Best wishes,
The Vaults Group.
Great customer service
Great customer service. Very professional and helpful. Made the whole process very easy and comfortable. All the staff were very helpful indeed. Especially Caitlyn, Max and Dhsiti
22 september 2025
Svar från The Vaults Group
This is a fantastic review. Thank you.
We are delighted that the staff offered great customer service as well as making you feel comfortable with the whole process.
We love reading brilliant reviews like yours and we look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Very professional and efficient
19 september 2025
Svar från The Vaults Group
Thank you for your 5-star review.
We are thrilled that you found our service professional and efficient. We look forward to seeing you soon.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for this great review.
We are delighted you thought the process was made simple. It is also great to hear the staff were helpful and offered an excellent service.
Best wishes,
The Vaults Group
Signed up today for a box in…
Signed up today for a box in Southampton , everything was explained very clearly by Dave. A great looking facility and I was immediately put at ease. Five stars
My only suggestion for improvement would be the parking spaces could be a bit more obviously signed, but super convenient parking a real plus
16 september 2025
Svar från The Vaults Group
This is a brilliant review. Thank you, Paul.
We are thrilled that Dave at Southampton explained everything clearly and that you were impressed with our facility and security, offering you peace of mind.
I shall pass on your suggestion regarding the signage.
Best wishes,
The Vaults Group
Incredible staff
Incredible staff, impressive facilities, made to feel welcome from the start, incredible security measures in place, straight out of a movie! Grandad’s pocket watch could not be safer! Thank you 🙏
16 september 2025
Svar från The Vaults Group
This is a fantastic review. Thank you, Danny.
We are delighted that the staff made you feel welcome and that you were happy with our high-spec security and facility. We love reading brilliant reviews like yours and we look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Svar från The Vaults Group
Thank you for your 5-star review, Mrs Morrison.
We are thrilled that you found our service helpful and friendly, and the sign-up was easy. We look forward to seeing you soon.
Kind regards,
The Vaults Group.
Very good service
13 september 2025
Svar från The Vaults Group
Thank you for your 5-star review, Mike.
We appreciate your positive feedback and look forward to seeing you again soon.
Best wishes,
The Vaults Group.
Very good service and opens on Sunday…
Very good service and opens on Sunday as well which is convienent.
14 september 2025
Svar från The Vaults Group
Thank you for your kind, 5-star review.
We are open 363 days a year, 7 days a week, for you to access your box. We are pleased that this is something you are happy with.
Thanks again for your feedback.
Kind regards,
The Vaults Group.
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