I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... Se mer
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Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt... Se mer
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The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE... Se mer
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Företagsinformation
Skrivet av företaget
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Kontaktuppgifter
66 E. Walton St., 60611, Chicago, IL, USA
- (312) 626-0340
4,0
Bra
174 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
You guys delivired extremely late from…
You guys delivired extremely late from the delivery date.
13 februari 2026
Svar från The RealReal - Chicago
We sincerely apologize for the delayed delivery. We understand how frustrating it is when an order doesn’t arrive on time, especially when you’re planning around it. This is not the standard we strive for, and we truly regret the inconvenience caused. Please contact us at reviews@therealreal.com with your order details so we can look into this further for you.
Svar från The RealReal - Chicago
We appreciate your positive feedback! We are so happy to hear you found the item to be very nice.
Beautiful gold and diamond ring
I bought a small but beautiful gold and diamond ring. Shipping was fast and I love the ring. The price was very good.
3 februari 2026
Svar från The RealReal - Chicago
We are so happy to hear that you love the gold and diamond ring you purchased! Thank you for letting us know that you received it quickly and at a great price.
The sweater is perfect..its great and…
The sweater is perfect..its great and in great condition
4 februari 2026
Svar från The RealReal - Chicago
Thank you for your feedback!
Excellent customer service
Excellent customer service, knowledgeable staff. She showed me so many more options on an iPad. SO helpful
26 januari 2026
Svar från The RealReal - Chicago
Thank you for your positive feedback!
Excellent high quality item
31 januari 2026
Svar från The RealReal - Chicago
We appreciate you sharing that you received an excellent, high-quality item!
Svar från The RealReal - Chicago
We’re so sorry you received the incorrect item. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.
Great Experience
I had a great experience purchasing from The RealReal. I was initially skeptical and unsure if I could trust the platform, but everything exceeded my expectations.
The Hermes bracelet was priced very fairly, and the condition matched the description exactly. I did not purchase a “perfect” condition item, so I wasn’t expecting perfection—but it arrived in very good condition and was honestly better than expected.
Shipping and tracking were excellent. I received consistent updates, the tracking information was accurate, and the item arrived exactly on time. It came in the original box and was carefully packaged inside a very nice RealReal box, which made the whole experience feel premium and thoughtful.
Most importantly, my wife absolutely loved the gift. Overall, this was a smooth, trustworthy experience, and I’ll definitely be using The RealReal again.
4 februari 2026
Omdöme utan inbjudan
Svar från The RealReal - Chicago
We're happy to hear that your first experience with us exceeded your expectations!
Great Merchandise I am very pleased…
Great Merchandise I am very pleased with the quality of the items I picked up
27 januari 2026
Svar från The RealReal - Chicago
We're happy to hear that you are very pleased with the quality of the merchandise you picked up. Thank you for your feedback!
The lady who came to my house was…
The lady who came to my house was pleasant and knows what she was doing
20 januari 2026
Svar från The RealReal - Chicago
We're glad you enjoyed your experience with our knowledgeable staff member. Thank you for sharing your positive feedback with us!
Excellent customer service when…
Excellent customer service when returning an item. Gave a 4 due to the restocking fee of $6.95 when returning to the store.
24 januari 2026
Svar från The RealReal - Chicago
We appreciate your feedback and are glad our service was helpful during your return. We've noted your comment regarding the restocking fee.
My experience was horrrible
My experience was horrrible. The bag was so dirty inside I found hair hair tied toothpicks and the customer service agent that I talk to about it is the rudest ever. Never again
16 januari 2026
Svar från The RealReal - Chicago
We're very sorry to hear about the condition of the bag and the interaction with our agent. Please email us with details at reviews@therealreal.com for help.
Didn’t receive my package.
13 januari 2026
Svar från The RealReal - Chicago
We regret that your package was not received. Please email us at reviews@therealreal.com with details so that we can help further!
Honestamente muy buena calidad de ropa…
Honestamente muy buena calidad de ropa y excelente servicio
15 januari 2026
Omdöme utan inbjudan
Svar från The RealReal - Chicago
Thank you for your feedback!
The shipping is fast.
1 januari 2026
Svar från The RealReal - Chicago
We’re so happy to hear this and appreciate your feedback on the shopping experience. We hope to see you again soon!
Svar från The RealReal - Chicago
We appreciate your feedback and regret that the sizing was inaccurate. Please email us with details at review@therealreal.com for help.
The service is always top notch
The service is always top notch. Any time I go in the store, the staff is kind and enthusiastic which I love.
3 januari 2026
Svar från The RealReal - Chicago
We're glad you appreciate the top-notch service and the kind, enthusiastic staff. We appreciate you taking the time to share your positive experience!
Don't ever buy anything with material…
Don't ever buy anything with material like shoes or jackets they sent me shoes and the material on the top part had bed bugs this company is garbage they don't review or look at any of their items that's material I'm so pissed off,, I bought them from their website and this is what I got how gross can you be...
8 januari 2026
Omdöme utan inbjudan
Svar från The RealReal - Chicago
We’re extremely concerned to hear this and take claims like this very seriously. This is not the standard we hold for our items or our authentication and inspection process, and we understand how upsetting and alarming this experience must have been. We want to investigate this immediately and make this right for you. Please contact us as soon as possible at reviews@therealreal.com so our team can assist you directly and address this matter with urgency.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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