I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... Se mer
Företaget har svarat
Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt... Se mer
Företaget har svarat
The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Kontaktuppgifter
66 E. Walton St., 60611, Chicago, IL, USA
- (312) 626-0340
4,0
Bra
174 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The RealReal - Chicago
Thank you for your feedback!
The wallet arrived with the snap…
The wallet arrived with the snap closure not working at all, it was not listed as part of the things wrong with the item
28 december 2025
Svar från The RealReal - Chicago
We regret the snap closure arrived not working. We'll examine how the item was described and prevent this issue from happening again. Please email us at reviews@therealreal.com with details for help.
Svar från The RealReal - Chicago
Thank you for your feedback!
All Around Terrific Experience
The Hermes belt was essentially BRAND NEW, in its original box, shipped perfectly and received earlier than expected.
24 december 2025
Svar från The RealReal - Chicago
We're happy to hear that you received the Hermes belt in excellent condition, with perfect shipping, and ahead of schedule. Thank you for your positive feedback!
Great customer service!
The sales associate was great. He placed an online order for me because I was having difficulty with checkout. I feel that the shipping time is a little too long. This has no reflection on the store because the merchandise is being shipped from elsewhere.
21 december 2025
Svar från The RealReal - Chicago
We're glad you enjoyed the help from our sales associate! We appreciate you bringing the shipping time to our attention. We'll review our processes to see how we might improve. Thanks for your feedback!
Svar från The RealReal - Chicago
Thank you for your feedback!
Happy Browser
I enjoyed the variety in the category I was searching.
I found exactly what I was looking for.
The transaction went very smooth.
3 december 2025
Svar från The RealReal - Chicago
We're happy to hear that you found what you were looking for and that your transaction went smoothly. We appreciate your positive feedback and thank you for your time.
Svar från The RealReal - Chicago
Thank you for your feedback!
Very helpful staff members.
16 november 2025
Svar från The RealReal - Chicago
Thank you for your feedback!
It came on time and I thank you for…
It came on time and I thank you for that because I really needed it for special occasion and it arrived in good condition and it was beautiful and always wanted one and I finally got it so thank you
4 december 2025
Svar från The RealReal - Chicago
We're so happy to hear that your order arrived on time and in good condition for your special occasion! We're glad you finally have the item you've always wanted. Thank you for your positive feedback!
When I made my order I went into PayPal…
When I made my order I went into PayPal and it went straight to my bank and pulled the money. I want to pick from options such as Pay in 4. I contacted The Real Real immediately. I wrote on several of your sites. I recieved the message immediately that I wanted to cancel the order and I was told "it was too late that the package had shipped". How does that happen when it's on a Sunday night when they are closed. So I called first thing the next morning, Monday and got the same message. I was going to re-order it on my credit card. But never given the chance. You need coverage for the weekend and a better way. There is no way you can cancel on your site. That's just not right. So I had it taken out of my bank account with has caused me issues financially this month.
1 december 2025
Svar från The RealReal - Chicago
We appreciate you sharing your experience. We're sorry to hear about the issues with your order, the payment options, and the cancellation process. Please email us at reviews@therealreal.com if we can help with anything.
Svar från The RealReal - Chicago
Thank you for your feedback!
Amazing quality
Amazing quality! Easy purchase and great company for your pre loved pieces
21 november 2025
Svar från The RealReal - Chicago
Thank you for your review!
Svar från The RealReal - Chicago
We're glad you had a great experience with our high-quality service. Thank you for your positive feedback!
Svar från The RealReal - Chicago
We're happy to hear that your garment arrived quickly and as expected! Thank you for your positive feedback; we appreciate it.
Always a great experience
8 november 2025
Svar från The RealReal - Chicago
We're so glad to hear you had a positive experience with your purchase. We appreciate your kind words and feedback.
Svar från The RealReal - Chicago
We're happy to hear that you love the item and that it was as described. Thank you for your positive feedback!
The way Rita handled my order
The way Rita handled my order. She was patient and kind. A Very pleasant person.
2 november 2025
Svar från The RealReal - Chicago
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback; it means a lot to us.
Good options and good service.
2 november 2025
Svar från The RealReal - Chicago
Thank you for your review!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.