Terrible package was open not closed perfume does not last on body more than 5 minutes you cannot smell it i asked people could they smell it on me nope spent more money on shipping for useless perfu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Se mer
I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... Se mer
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Kontaktuppgifter
Storbritannien
- help@thepremiumfragrance.co.uk
- thepremiumfragrance.co.uk
3,3
Medel
168 omdömen
Ber kunder att lämna omdömen
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Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Premium Fragrance
Dear Angieow,
Thank you for your feedback!
We’re glad to hear you're enjoying the subtle scent in your car. It's great to know our fragrance is making a difference in your space. If you’d like to explore more options or need any assistance, feel free to contact us at help@thepremiumfragrance.co.uk.
Best regards,
Customer Support Team
The Premium Fragrance
The premium fragrance is my go to…
The premium fragrance is my go to company for inspired by perfumes. They are by far the best then any alternative companies in the market. I love their Inspired Aventus For him and Halfeti. I have bought 7 time so far and been happy all the time.
15 juli 2023
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Zbigniew,
Thank you for taking the time to share your experience.
We’re delighted to be your preferred choice for inspired fragrances. It's wonderful to hear that our versions of Aventus for Him and Halfeti continue to impress, and that you've been satisfied with every one of your seven purchases. Your loyalty and trust mean a great deal to us.
If you ever need assistance or wish to explore more from our collection, please don’t hesitate to reach out to us at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Care Team
The Premium Fragrance
Sample smells like j’adore but the full…
Sample smells like j’adore but the full size bottle smells different, doesn’t resemble the sample let alone the original perfume.
10 juni 2024
Svar från The Premium Fragrance
Hi Azizun,
Thank you for your feedback, we are very sorry to hear there was an issue with the fragrance you have purchased.
I would love to help you resolve this, PARIS - Inspired by Jadore is one of our best sellers and we can only apologise you have received a faulty fragrance. Are you able to send our customer service team an email at help@thepremiumfragrance.co.uk and ask for 'Matt' and I will be able to assist you with this.
Kind Regards,
TeamTPF!
I purchased a Sauvage inspired car…
I purchased a Sauvage inspired car scent from this company. The scent was suspended from the rear view mirror. After two days use, the scent bottle became detached / fell from the screw top cap causing the contents to be spilled over the dash and upholstery. The cap now slips on and off rendering the item totally useless. I submitted a review to: thepremiumfragrance.co.uk giving them one star. It was never published on their Website - they only display five star positive reviews.
Avoid this company.
2 maj 2023
Omdöme utan inbjudan
Svar från The Premium Fragrance
We're truly sorry to hear about your experience and the inconvenience caused. This is certainly not the standard we aim to deliver, and we completely understand your frustration.
We take product quality and customer feedback seriously, and your concerns are important to us. Please reach out to our support team at help@thepremiumfragrance.co.uk so we can look into this further for you. If the item was faulty, we’ll be more than happy to assist with a refund or exchange in line with our returns policy.
We also appreciate your note regarding reviews. We never intend to filter genuine customer feedback, and we're currently reviewing our moderation process to ensure all voices are heard.
We hope to resolve this matter swiftly and restore your confidence in us.
Kind regards,
Customer Support Team
The Premium Fragrance
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