Terrible package was open not closed perfume does not last on body more than 5 minutes you cannot smell it i asked people could they smell it on me nope spent more money on shipping for useless perfu... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Se mer
I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... Se mer
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Kontaktuppgifter
Storbritannien
- help@thepremiumfragrance.co.uk
- thepremiumfragrance.co.uk
3,3
Medel
168 omdömen
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First time customer
When I placed this order I thought it was a UK co. When I hadn't received any tracking details after about a fortnight I emailed to enquire, had to email a couple of times before I got a reply which appeared to come from UAE the tracking When I finally got it looked like it was despatched from USA. I was thinking because of the time that had elapsed I may not actually receive it. It took about 25 days to arrive and was badly packed. Happy with the perfume oils but probably wouldn't order again. Postage was very expensive almost the same price as the goods.
27 januari 2025
Svar från The Premium Fragrance
Dear Maureen,
Thank you for sharing your experience. We're truly sorry for the delays and lack of clear communication you encountered, that's not the service we strive to offer.
While we're glad to hear you were happy with the perfume oils, we understand your concerns about shipping times, packaging, and costs. Your feedback has been passed along to the relevant team so we can work on improving our delivery process and communication.
If you’d like to discuss this further, please don’t hesitate to reach out to us at help@thepremiumfragrance.co.uk. We're here to help and always happy to assist with any issues.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Ian,
Thank you so much for your kind words! We're really happy to hear you liked the aroma and found it perfectly balanced, not too strong, just right. It means a lot to us that you'd consider purchasing again.
If you ever need help choosing your next scent, feel free to reach out. We're always here for you!
Warm regards,
Customer Support Team
The Premium Fragrance
📧 help@thepremiumfragrance.co.uk
Svar från The Premium Fragrance
Dear Kathryn,
Thank you for your honest feedback! We're glad to hear you enjoyed the scent and found it to be good value for money. While our fragrances are inspired by popular designer scents, we understand they may not be identical. We aim to offer a similar experience at an affordable price.
If you ever need help selecting a fragrance closer to your preferences, our team is happy to help!
Warm regards,
Customer Support Team
The Premium Fragrance
📧 help@thepremiumfragrance.co.uk
Quick response and delivery
7 februari 2025
Svar från The Premium Fragrance
Dear paul,
Thank you so much for your kind words! We're really glad to hear you were happy with our quick response and delivery. We always aim to make your experience as smooth and fast as possible.
Looking forward to serving you again soon!
Warm regards,
Customer Support Team
The Premium Fragrance
Very disappointed with the product…
Very disappointed with the product doesn’t smell at all in the car
14 januari 2025
Svar från The Premium Fragrance
Dear David,
We're truly sorry to hear that you’re disappointed with the car fragrance. We completely understand how frustrating it is when a product doesn’t meet expectations, especially when scent is such a personal and important detail.
We’d love the chance to make things right. Please feel free to email us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be happy to assist you further.
Warm regards,
Customer Support Team
The Premium Fragrance
Fast delivery
Fast delivery, 30ml poison replica, not sure it smells like the original poison. Nevertheless it has a nice smell, a little pricey.
3 januari 2025
Svar från The Premium Fragrance
Dear Fiona,
Thank you for your honest review and for giving us a 4-star rating, we truly appreciate your support.
We’re glad to hear your order arrived promptly and that you enjoyed the scent overall. We understand it didn’t quite match the original Poison, and we know how important those small differences can be, especially with such iconic fragrances. Your feedback helps us continue improving.
If you'd like to explore other options or need help choosing something closer to what you're after, feel free to reach out to us anytime at help@thepremiumfragrance.co.uk. We’re always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
The perfume is definitely a touch of…
The perfume is definitely a touch of luxury that makes you feel brand new! It lasts for a long time and I would highly recommend. I had the BARCELONA - Inspired by 'good girl'
10 januari 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Thank you for your wonderful feedback!
We’re so pleased to hear you enjoyed BARCELONA – Inspired by 'Good Girl'. It’s great to know the scent gave you that luxurious feeling and lasted throughout the day, exactly what we strive for with every fragrance.
Your recommendation truly means a lot, and we can’t wait to welcome you back for your next order!
Warm regards,
Customer Support Team
The Premium Fragrance
I ordered Si and you sent the wrong…
I ordered Si and you sent the wrong perfume. Didn’t have time to change it as was a Christmas present
10 december 2024
Svar från The Premium Fragrance
Dear Melenie,
We're really sorry to hear about the mix-up with your order, especially during such an important time.
We understand how frustrating it must have been to receive the wrong perfume when it was meant as a Christmas gift. While we always aim for accuracy, mistakes can happen, and we truly apologise for the inconvenience caused.
If you haven't already, please contact our customer support team at help@thepremiumfragrance.co.uk with your order number, we’ll be more than happy to look into a resolution for you, whether that’s a refund or a replacement. Your satisfaction is important to us.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Matthew,
Thank you for your kind feedback! We're pleased to hear everything met your expectations.
We truly appreciate your support and look forward to your next visit.
Warm regards,
Customer Support Team
The Premium Fragrance
Inexpensive, but not cheap!
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their fragrance in a small spray before buying the full size. I am told that the scent lasts as long as the very expensive counterparts. Would definitely recommend.
2 december 2024
Svar från The Premium Fragrance
Thank you for your feedback!
We’re delighted to hear that your order arrived quickly and was well packaged. It's great to know the recipients enjoyed trying out the fragrance samples before committing to a full-size bottle.
We’re especially pleased to hear they found the longevity comparable to more expensive options, that’s exactly what we aim for. Your recommendation truly means a lot.
If you ever need assistance choosing new scents or gifting ideas, we’re always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Avoid! Doesn’t smell like the original and they don’t reply to emajls
Tokyo smells nothing like Lost Cherry, not even a bit. I’ve emailed twice for a refund and have been ignored on both occassions. They’ve provided an unusable and misdescribed product and stolen my money in the process!
9 december 2024
Svar från The Premium Fragrance
Dear Arundel,
We’re truly sorry to hear that your experience with our Tokyo fragrance did not meet expectations, especially in terms of similarity to the original scent. We also sincerely apologise if your emails have gone unanswered, that’s not the level of service we strive to provide.
Please be assured that your satisfaction matters to us. We take refund and exchange requests seriously and invite you to contact us again at help@thepremiumfragrance.co.uk with your order number, so we can resolve this promptly.
We appreciate your patience and hope to make things right.
Warm regards,
Customer Support Team
The Premium Fragrance
No instructions for use included.
Arrived quickly from order. Not as I expected from the photo description. I ordered the car fresheners for a gift, the bottle of perfume hangs from a string but there were no instructions to the way the perfume can be expelled from the bottle. They were quite expensive for car air fresheners so a bit disappointed that they will not be used.
9 december 2024
Svar från The Premium Fragrance
Dear Gael,
We’re glad to hear your order arrived promptly, but we’re sorry to learn that the car fresheners didn’t meet your expectations. Your comments regarding the lack of instructions and overall design are important to us, and we understand how that could be disappointing, especially when purchasing as a gift.
We’re always looking to improve our product experience and will definitely take your suggestions into account. If you need guidance on how to activate the fragrance or would like to discuss a possible resolution, please don’t hesitate to contact our support team at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Excellent product
Excellent product, friends have remarked on it and are going to order before Christmas
26 november 2024
Svar från The Premium Fragrance
We're absolutely delighted to hear you’re enjoying the fragrance and even more thrilled that your friends have noticed it too, that’s one of the best compliments we could hope for! It means a lot to us that you're happy with your experience, and we’re excited to welcome your friends before the holidays as well.
If there's anything we can do to help with future orders or fragrance recommendations, we’re always here and happy to assist.
With warmest regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Percy,
Thank you for your feedback.
We’re genuinely sorry to hear that the fragrance didn’t meet your expectations and made you feel unwell, your comfort and satisfaction are very important to us.
As scent preferences can vary from person to person, we completely understand your concerns. We’d love to help you find something more suitable, or assist you with a return or exchange if needed.
Please get in touch with our support team at help@thepremiumfragrance.co.uk, and they’ll guide you through our refund and exchange policy.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Afran
I am sorry for the disappointment on this occasion. Please get in touch with us at help@thepremiumfragrance.co.uk, and we will be happy to look into this for you.
Best regards
Alex
It really does smell like Miss Dior. Well done 👏
I wasn't really expecting much because of the price but wow.
29 november 2024
Svar från The Premium Fragrance
We're thrilled to hear that you’re loving the product, Tracy!
Svar från The Premium Fragrance
Thank you for the five-star review!
Potent
Just bought six 100ml bottles after first hearing about them on a computer forum a few days ago. Christmas is coming up, and I didn't want to spend the same amount of money on one original when I can have six of these. Wasn't sure what they would be like, but damn!! they are quite potent. My selection was baccarat rouge, aventus, boss bottled, oud for greatness, spicebomb and sauvage. I've only tried spicebomb and oud so far, both smell the same as the originals. This morning I put some oud on at 6am, it's now 3pm and you can still smell me a mile off! The projection and longevity is very good which must mean they do infact use a lot of perfume in the mix (im told 20%-30%) which is excellent for a clone. In fact, I'd say they perform better than the originals....edit: it's now 8pm and still going strong.
18 november 2024
Omdöme utan inbjudan
Svar från The Premium Fragrance
Hi Glen,
Thank you so much for your amazing feedback! 🌟 We're delighted to hear that you had such a positive experience with The Premium Fragrance.
Your support and recommendation mean the world to us, and we're thrilled that you're loving the long-lasting scents. We can't wait to serve you again soon! 😊
Warm regards,
TEAM TPF 💕
Svar från The Premium Fragrance
Hey Lou
Thank you for sharing your experience! 😊 We're so glad to hear that you loved our prouct. Providing excellent customer service is our top priority, and we're thrilled to have made your experience a positive one.
If you ever need further assistance, don't hesitate to reach out—we're always here to help! 🙌
Kind regards,
TEAM TPF
Svar från The Premium Fragrance
Hi Susan
Thank you for your kind words and for sharing your experience with us! We're thrilled to hear that you enjoyed our fragrance and packaging.
We greatly value your loyalty and look forward to serving you again soon. Thank you for choosing The Premium Fragrance! 😊
Warm regards,
TEAM TPF 💕
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