Terrible package was open not closed perfume does not last on body more than 5 minutes you cannot smell it i asked people could they smell it on me nope spent more money on shipping for useless perfu... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Se mer
I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... Se mer
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Kontaktuppgifter
Storbritannien
- help@thepremiumfragrance.co.uk
- thepremiumfragrance.co.uk
3,3
Medel
168 omdömen
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Excellent service
Excellent service. Delivery was on time . Was kept upto date from start to finish. The products are absolutely amazing. Will definitely be ordering again. Keep up the good work guys .
4 november 2024
Svar från The Premium Fragrance
Dear Jessie,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you had a smooth experience from start to finish and that you’re loving the products. Your support means a lot to us, and we can’t wait to welcome you back for your next order.
If you ever need any assistance or recommendations, don’t hesitate to get in touch.
Warm regards,
Customer Support Team
The Premium Fragrance
I have no complaints about the company…
I have no complaints about the company and the fragrance was fine. However, the product was not good because it did not live up to my expectations in terms of its ease of use.
31 oktober 2024
Svar från The Premium Fragrance
Thank you for your feedback.
We’re glad to hear you’re satisfied with our company and that the fragrance itself met your expectations. However, we’re sorry the product’s ease of use wasn’t quite what you hoped for.
Your comments are important to us, and we’ll take them on board as we continue improving our products. If you’d like any assistance or have suggestions, please feel free to reach out at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Daniel,
Thank you for your kind feedback! We’re happy to hear you’re enjoying the fragrances and that they last well for the price.
We appreciate your support and look forward to serving you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Great experience
Fantastic perfume, fantastic customer service, fast delivery. Strongly recommend!
25 oktober 2024
Svar från The Premium Fragrance
Thank you so much for your wonderful feedback!
We’re delighted to hear you enjoyed both the perfume and our customer service, and that your delivery was fast. Your recommendation means a lot to us!
We look forward to serving you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Amazing brand
Amazing brand, with extremely fast delivery. The perfumes smell amazing too. Thank you so much for such a great experience. Highly recommended!
3 oktober 2024
Svar från The Premium Fragrance
Dear Jasmine,
Thank you so much for your kind words!
We’re thrilled to hear you had a great experience with us and that you’re love the perfumes. Your recommendation means the world to us.
We look forward to serving you again soon!
Warm regards,
Customer Support Team
The Premium Fragrance
Those perfumes are marvellous oh my God…
Those perfumes are marvellous oh my God they are so good. I get a lot of compliments every time I wear it. I’ve introduced a lot of people to this brand. It’s so good. It’s so so good and the lasts so long.
30 september 2024
Svar från The Premium Fragrance
Dear Tessy,
Thank you very much for your positive feedback.
We’re delighted to hear that you’re enjoying our perfumes and that they have been receiving such great compliments. It’s wonderful to know that you’ve been recommending our brand to others. Providing long-lasting, quality fragrances is our priority, and your satisfaction means a great deal to us.
We look forward to serving you again in the future.
Warm regards,
Customer Support Team
The Premium Fragrance
Website/purchase easy. Gifted perfume dupe was “so good”.
Purchase was easy to process & the website was easy to use. Found it via Google when I searched for a specific perfume dupe. I got the following perfume “Inspired By La Vie Est Belle - SAINT TROPEZ” as a gift for my sister. I’ve never smelt this perfume or the one it’s inspired by either so I can’t comment on it. But my sister messaged me & said “Got it! And it smells so good!! Tried to compare and it's basically the same 😁😁”. So I think that says enough about this item.
30 september 2024
Svar från The Premium Fragrance
Dear Mel,
Thank you for taking the time to share your experience!
We’re so pleased to hear the ordering process was smooth and that you found us easily through Google. It’s great to know your sister loved her “Inspired by La Vie Est Belle – SAINT TROPEZ” perfume! Her feedback means a lot, and we’re thrilled it met her expectations and closely matched the original.
We hope to serve you again soon, whether it’s for another gift or a treat for yourself.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Natalja,
Thank you so much for your kind words!
We’re thrilled to hear you’re loving the fragrance. It’s always rewarding to know our customers are enjoying the scents we’ve worked hard to perfect. If you ever need assistance or want help picking your next favourite, feel free to reach out to us at help@thepremiumfragrance.co.uk, we’re always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Very nice smell
5 september 2024
Svar från The Premium Fragrance
Dear Katie,
Thank you for your feedback!
We’re so pleased to hear you enjoyed the scent. If you ever need help choosing your next fragrance or have any questions, feel free to contact us at help@thepremiumfragrance.co.uk, we’re always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Bottle leaked have sent numerous emails…
Bottle leaked have sent numerous emails and chats with no answers not happy 😒 but will persist I'm looking into having my monies returned due to damaged faulty item with no response from you at all
2 september 2024
Svar från The Premium Fragrance
Dear Caroline,
We're truly sorry to hear about the issue with your order and the lack of response so far. We completely understand how disappointing that must be.
Please email us again at help@thepremiumfragrance.co.uk with your order number and photos of the leaking item, if you haven't already. Our support team is actively reviewing all messages and will prioritise resolving this for you, including offering a replacement or refund where appropriate.
We appreciate your patience and are here to make things right.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Eileen,
Thank you for your feedback!
We’re so pleased to hear you found the product to be of great quality and excellent value. We work hard to deliver both, so it means a lot to us that you noticed.
If you ever need assistance or want to explore more fragrances, feel free to reach out at help@thepremiumfragrance.co.uk, we’re always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Gorgeous smell
I was so tempted to smell the actual perfume so I bought the dupe and I love it.
13 augusti 2024
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear jane,
Thank you for your feedback!
We’re so glad to hear that curiosity led you to try our inspired version and even happier that you loved it! Our goal is to create high-quality alternatives that capture the essence of the originals, and your experience is exactly what we strive for.
If you ever want to explore more scents or have any questions, feel free to contact us at help@thepremiumfragrance.co.uk. We’re always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Long lasting
The fragrance arrived quickly..
It smells exactly like it’s supposed to..
and lasts ..
would recommend “ New York “
6 augusti 2024
Svar från The Premium Fragrance
Dear Janet,
Thank you for your feedback!
We’re thrilled to hear that your order arrived promptly and that New York matched your expectations perfectly. It’s great to know you found the scent long-lasting, just what we aim for!
If you need help choosing your next fragrance or have any questions, feel free to reach out at help@thepremiumfragrance.co.uk. We’d love to assist you again.
Warm regards,
Customer Support Team
The Premium Fragrance
Perfume/aftershave arrived very…
Perfume/aftershave arrived very quickly. Very good scents that last. Would buy again.
15 juli 2024
Svar från The Premium Fragrance
Thank you for your kind words!
We’re glad to hear your order arrived quickly and that you’re enjoying the long-lasting scent of your perfume/aftershave. It’s always great to know our customers would return for more, we truly appreciate your support!
If you ever need assistance or want help picking your next fragrance, feel free to get in touch at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Mohammed,
Thank you for your lovely feedback!
We’re thrilled to hear you’re happy with both the product and our service. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Rich and Meditative
Very rich perfume and happy with the Tuscan leather which I tried. Truely an excellent one and would recommend it.
Great value for money.
13 juli 2024
Omdöme utan inbjudan
Svar från The Premium Fragrance
Thank you for your lovely feedback!
We’re so pleased to hear you enjoyed the Tuscan Leather-inspired fragrance. It’s great to know you were happy with the richness and quality, and that it offered great value for money. We're truly grateful for your recommendation.
If there’s ever anything we can assist you with, or if you'd like help exploring more fragrances, feel free to email us at help@thepremiumfragrance.co.uk, we're always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Heaven scent!
Thank you for sending my beautiful perfume oil so promptly I can truly recommend your products will be trying more fragrances soon! Christine
8 juli 2024
Svar från The Premium Fragrance
Thank you so much for your kind words, Christine!
We’re delighted to hear that your perfume oil arrived promptly and that you’re enjoying it. Your recommendation means a lot to us, and we’re thrilled to know you’re planning to try more fragrances soon!
If you ever need assistance or suggestions, feel free to reach out to us at help@thepremiumfragrance.co.uk, we’re always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Thank you for your kind words!
We're delighted to hear you were pleased with both the service and the product. It means a lot that you'd consider ordering again, we truly appreciate your support.
If you ever need assistance or would like recommendations, feel free to reach out to us at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Perfume arrived very quickly and was so…
Perfume arrived very quickly and was so similar in smell to Alien as web site stated, but at a vastly reduced price!
26 juni 2024
Svar från The Premium Fragrance
Dear Laura,
Thank you for your lovely feedback!
We’re so pleased to hear your perfume arrived quickly and that you found the scent to be a great match to Alien, all while offering excellent value. That’s exactly what we aim for!
If you ever need assistance or would like to explore more fragrances, feel free to contact us at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
I try their Black Orchid
I try their Black Orchid. It was good it felt like a combination of circuit twists and dark flowers. Its scent was long-lasting. Overall quality was good.
20 juni 2024
Omdöme utan inbjudan
Svar från The Premium Fragrance
Thank you for your feedback!
We’re glad to hear you enjoyed the long-lasting scent and unique blend of our Black Orchid-inspired fragrance. We appreciate your honest rating and are always looking to improve. If there's anything specific we can do to enhance your experience next time, feel free to reach out at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
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