Terrible package was open not closed perfume does not last on body more than 5 minutes you cannot smell it i asked people could they smell it on me nope spent more money on shipping for useless perfu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Se mer
I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... Se mer
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Kontaktuppgifter
Storbritannien
- help@thepremiumfragrance.co.uk
- thepremiumfragrance.co.uk
3,3
Medel
168 omdömen
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I ordered for my car and it was really…
I ordered for my car and it was really worst experience. Very low quality perfume smell
9 maj 2025
Svar från The Premium Fragrance
Dear Mufassir,
We're really sorry to hear that you had a disappointing experience with the car fragrance. That’s definitely not the impression we want to leave.
We appreciate you giving it a try, and we completely understand how frustrating it is when the scent doesn't meet expectations. Please feel free to reach out to us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
I don't like it very strong
2 maj 2025
Svar från The Premium Fragrance
Dear Mohammed,
Thank you for your feedback. We’re sorry to hear the scent was a bit too strong for your liking.
Fragrance strength can definitely feel different from person to person. If you’d like to try something lighter next time, feel free to email us at help@thepremiumfragrance.co.uk, we’d be happy to recommend a softer option.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Luca,
Thank you so much for the lovely review. We’re really glad to hear you’re happy with the product and service, and that your order arrived quickly!
We appreciate your support and hope to see you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Marcin,
Thanks so much for your amazing review! We're really glad to hear you're enjoying the scent and that it lasts well. Great to know your order arrived quickly too.
We truly appreciate your recommendation and we’ll be looking forward to your next purchase!
Best wishes,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Annabel,
Thank you for your kind words! We're so pleased to hear your order was dispatched promptly and that you're happy with the products. Looking forward to serving you again soon!
Warm regards,
Customer Support Team
The Premium Fragrance
Cannot feel any fragrance in my car
Cannot feel any fragrance in my car. It is just a waste of money.
14 april 2025
Svar från The Premium Fragrance
Dear Abdullah,
We're really sorry to hear the car fragrance didn’t meet your expectations. That’s certainly not the experience we aim to provide.
We completely understand how disappointing it can be when a product doesn’t meet your hopes. Please do reach out to us at help@thepremiumfragrance.co.uk, we offer a 30-day refund or exchange policy and would love the chance to make things right for you.
Warm regards,
Customer Support Team
The Premium Fragrance
There is not a lot of smell to these…
There is not a lot of smell to these air fresheners been hanging in my cat can t tell any difference will not buy again
16 april 2025
Svar från The Premium Fragrance
Dear Pater,
Thank you for your feedback, and we're genuinely sorry to hear that the car air freshener didn’t deliver the fragrance you were expecting. We understand how frustrating that can be, especially when you're looking forward to enjoying a new scent in your vehicle.
We’d really like the opportunity to make this right. Please reach out to us at help@thepremiumfragrance.co.uk, and our team will be happy to assist you with an exchange or refund, in line with our 30-day policy.
Warm regards,
Customer Support Team
The Premium Fragrance
Very faint scent.
Smells nice when you open it completely, but is very faint when the lid is put back on to hang it in the car, even when unscrewed as much as it can be. This is disappointing, as it doesn't make the car smell nice as was the purpose of buying it.
Arrived quickly and well packaged, although very annoying to receive requests for reviews pretty much everyday after you have ordered from the company!
31 mars 2025
Svar från The Premium Fragrance
Dear Ben,
We’re sorry to hear that the scent wasn’t as strong as you had hoped once in use, and we understand how disappointing that can be, especially when you're looking for a noticeable fragrance in your car. We're glad to hear it arrived quickly and safely, but we also take note of your comments about the review requests and will pass that along to our team to improve the experience.
If you’d like to explore an alternative scent or request a refund, feel free to contact us at help@thepremiumfragrance.co.uk. We’re always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Hadly,
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the perfume.
Looking forward to your next visit with us!
Warm regards,
Customer Support Team
The Premium Fragrance
Fast shipping
Fast shipping! Great price.
Fragrance is nice, but not a great dupe. I have the original scent and they are not comparable... Tom fords extreme noir and Hong Kong... Although Hong Kong is lovely and will be used and bought again. It's a scent of its own and should be marketed as such.
4 april 2025
Svar från The Premium Fragrance
Dear Caroline,
Thank you for your thoughtful review! We're glad you appreciated the fast shipping, pricing, and found the Hong Kong fragrance lovely. While we aim to get as close as possible to the originals, we understand some scents can stand on their own and we appreciate your honest comparison.
It’s great to hear you'd consider purchasing it again. Your feedback helps us improve and better understand what our customers love.
Warm regards,
Customer Support Team
The Premium Fragrance
I had a terrible experience
I had a terrible experience with The Premium Fragrance and would highly advise against purchasing from them. I bought their dupe of Baccarat Rouge, expecting a similar scent and lasting power, but it was nothing like the original. The fragrance barely lasted and was far from the quality I anticipated.
When I tried to return it, I encountered even bigger issues. Despite their supposed 30-day money-back guarantee, they completely ignored my emails. I repeatedly requested return instructions and clarification, but received no response whatsoever. It became clear that their customer service is virtually non-existent, and their return policy is a scam.
I’m deeply disappointed with both the product and the company’s lack of customer care. It’s clear they don’t stand behind their promises or products. Save yourself the frustration and avoid this company at all costs.
Would give them zero star if I could !
31 mars 2025
Svar från The Premium Fragrance
Dear Talia,
Thank you for sharing your experience, and we're genuinely sorry to hear that you were left disappointed. This is far from the standard we aim to deliver.
We completely understand how frustrating it can be when a fragrance doesn’t meet your expectations, especially when you were hoping for something similar to the original. We also sincerely apologise for the lack of response you experienced, that’s not the level of customer care we stand for.
We’d love the opportunity to put things right. Please email us at help@thepremiumfragrance.co.uk, and our team will be happy to assist you. We offer a 30-day refund or exchange policy, and we’d be more than willing to review your order and help find a resolution.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Oksana,
Thank you for your kind words! We're glad to hear you were happy with the quick delivery and found our prices affordable.
Looking forward to serving you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Thank you so much for your lovely feedback! We're thrilled to hear you enjoyed the perfume and that it arrived quickly.
We truly appreciate your support and look forward to your next order.
Warm regards,
Customer Support Team
The Premium Fragrance
Sorry to say
Sorry to say, it did not smell at all. Unhappy with the product.waste of money. Decided to buy this product based on reviews. And what I got not same as picture. Never buy it again.
6 mars 2025
Svar från The Premium Fragrance
Dear Arachchige,
We're really sorry to hear that the product didn’t meet your expectations. We understand how disappointing it is when something you were excited about turns out differently, especially when it doesn't match the description or image.
Please don’t hesitate to reach out to us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be happy to assist in resolving this for you.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Glenn,
Thank you for your kind words! We're so pleased to hear your order arrived quickly and that you're enjoying the lovely aroma.
Looking forward to your next purchase!
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Len,
We’re really sorry to hear that your order hasn’t been delivered and that you haven’t received a response — that’s not the level of service we aim to provide.
Please email us at help@thepremiumfragrance.co.uk so we can investigate this urgently. We also want to remind you that we offer a 30-day refund or exchange policy, and we’d be happy to assist you in resolving this issue.
Warm regards,
Customer Support Team
The Premium Fragrance
I had an amazing experience with The…
I had an amazing experience with The Premium Fragrance! Their customer service is outstanding—friendly, responsive, and always ready to help. The quality of their perfumes is truly impressive; every scent is rich, long-lasting, and feels luxurious. I love how the fragrances stay on all day without fading. Highly recommend this brand to anyone looking for high-quality, long-lasting perfumes with excellent service! Will definitely be purchasing again. 💖✨
27 februari 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Hardikkumar,
Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you had such a great experience with us. Knowing that you appreciate the quality of our fragrances and the service you received means a great deal to the entire team.
We’re so pleased our scents met your expectations, and it’s always our goal to make every part of your experience feel special. We look forward to welcoming you back again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Thank you for your feedback! We're really pleased to hear you were happy with the fast delivery and the product itself. Your support means a lot to us, and we look forward to serving you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Ordered set of 3 car air freshener.
Ordered set of 3 car air freshener.
Absolutely rubbish.
No real smell to speak of.
Wasted £20.
Please don't waste your money on a very badly designed product.
4 mars 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Brian,
We're truly sorry to hear that the car air fresheners didn’t meet your expectations. That’s definitely not the experience we aim to deliver.
We appreciate your honest feedback, and we completely understand how frustrating it is when a product doesn’t live up to what was promised. Please don’t hesitate to reach out to us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be more than happy to help resolve this for you.
Warm regards,
Customer Support Team
The Premium Fragrance
I only received part of my order today
I only received part of my order today. The 2 items appeared on the cover note!
I received OSLO Inspired by Viking, I did not receive SYDNEY - PO9!
They are still to contact me regarding the missing item! They have opened the email!
I would not recommend this company.
24 februari 2025
Svar från The Premium Fragrance
Dear James,
ChatGPT said:
We're really sorry to hear that part of your order was missing and that you haven't received a timely response, this isn't the level of service we aim to provide.
Thank you for bringing it to our attention. Please reach out to us again at help@thepremiumfragrance.co.uk with your order number, and our team will make sure this is resolved promptly. We also have a 30-day refund or exchange policy in place, and we’ll do everything we can to make it right.
Warm regards,
Customer Support Team
The Premium Fragrance
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.