Terrible package was open not closed perfume does not last on body more than 5 minutes you cannot smell it i asked people could they smell it on me nope spent more money on shipping for useless perfu... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Se mer
I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... Se mer
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Kontaktuppgifter
Storbritannien
- help@thepremiumfragrance.co.uk
- thepremiumfragrance.co.uk
3,3
Medel
168 omdömen
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Hugely Disappointing
I returned a fragrance promptly unopened and in original packaging as I had been given a gift of the original.
I have sent five emails requesting a refund, all of which have gone unanswered which is incredibly poor and frustrating as I have nothing to show for the money I
Dear Premium Fragrance Team,
Order No. TPF245735
Thank you for reaching out after several emails and your message on Trustpilot. I will be happy to leave a revised review on receipt of my refund.
The fragrance was returned signed for so I know it will have been received.
I look forward to hearing from you.
Kind regards,
Jules Davis
23 juli 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Darlingz,
We’re truly sorry to hear about your experience and the frustration it has caused. That’s not the level of service we aim to provide, and we sincerely apologise for the lack of response to your emails. We’d never want you to feel ignored or out of pocket.
Please reach out to us again at ''help@thepremiumfragrance.co.uk'' with your order number so we can locate your return and process your refund as quickly as possible. We have a 30-day refund or exchange policy, and we’ll make sure this is resolved for you without any further delay.
Thank you for bringing this to our attention, we’ll do everything we can to make it right.
Kind regards,
The Premium Fragrance Team
Very good all round
25 juli 2025
Svar från The Premium Fragrance
Dear David,
Thank you for the lovely feedback! We're happy to know you had a good experience all around. If you ever want to explore more scents or need suggestions, feel free to reach out to us at help@thepremiumfragrance.co.uk.
We’ll look forward to your next visit.
Warm wishes,
The Premium Fragrance Team
This is the third time I've bought…
This is the third time I've bought AVENTUS car air fresheners, and each time I've received ROME AVAENTUS fragrance which doeasn`t smell like AVENTUS.
21 juni 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Marek,
Thank you for sharing your feedback. We're sorry to hear that the ROME AVENTUS fragrance did not meet your expectations. While this scent is inspired by AVENTUS, we understand that fragrance experiences can vary from person to person.
We want you to be completely satisfied with your purchase. Please reach out to us at help@thepremiumfragrance.co.uk — our team would be happy to assist you under our 30-day refund or exchange policy.
If you're open to exploring other options, our support team will gladly guide you in selecting the most suitable fragrance for your car based on your preferences.
Kind regards,
Customer Support Team
The Premium Fragrance
Happy customer
Happy to advise that a replacement item was delivered. The original appears to have been lost in the Royal Mail system somewhere! Very pleased with my purchase.
20 juli 2025
Svar från The Premium Fragrance
Dear Torrance,
We’re truly sorry to hear about your experience and understand how frustrating this must be.
Please accept our sincere apologies for the delay and lack of communication. This is certainly not the standard we aim to uphold. Kindly email us your order number and details at help@thepremiumfragrance.co.uk, and we will look into this as a priority.
Your satisfaction is very important to us, and we’re committed to resolving this issue as quickly as possible.
Warm regards,
Customer Support Team
The Premium Fragrance
Worst smelling perfume
Worst smelling perfume, doesn’t last longer than 5 minutes. Nothing like the original. Complete waste of money! Bottle and packaging were cheap! Was like perfume you get in the POUNDSTORE. Horrendous
4 juli 2025
Svar från The Premium Fragrance
Dear Harrison,
We’re really sorry to hear you had such a bad experience with your order. That’s definitely not what we aim for, and we completely understand how frustrating this must’ve been.
We know scent preferences and expectations can vary a lot, and while many of our customers love the fragrances, it’s clear this one didn’t work for you. We’d never want anyone to feel like they wasted their money, which is exactly why we offer a 30-day refund or exchange policy.
Please reach out to us at help@thepremiumfragrance.co.uk and we’ll do our best to make this right for you.
Thanks for giving us a try and for the honest feedback. It helps us improve.
Warm regards,
Customer Support Team
The Premium Fragrance
I did order the perfume monto Carlo…
I did order the perfume monto Carlo after reading the reviews. It last 5 minutes. I tried on the clothes, on my skin, on my husband, wasted money.
27 juni 2025
Svar från The Premium Fragrance
Dear Jana,
We’re really sorry to hear that Monte Carlo didn’t meet your expectations. That’s definitely not the experience we want for you, especially after you placed your trust in us based on the reviews.
Fragrance can behave differently depending on skin type, body chemistry, and even fabrics. But we completely understand how disappointing it must feel when a scent fades so quickly, no matter how or where you apply it.
We’d never want you to feel like your money went to waste. Please reach out to us at help@thepremiumfragrance.co.uk — we’ve got a 30-day refund or exchange policy, and we’ll be happy to help make things right.
Thanks for giving us a try — and for the honest feedback. It helps us improve.
Warm regards,
Customer Support Team
The Premium Fragrance
Very prompt delivery and Packaged well…
Very prompt delivery and Packaged well and plus smells fantastic
4 juli 2025
Svar från The Premium Fragrance
Dear William,
Thank you for the kind words! We're so happy to hear your order arrived quickly, was nicely packaged, and most importantly that you love the scent!
It means a lot to us when our customers are genuinely happy with their experience. Thanks again for choosing us, we can’t wait to have you back for your next fragrance!
Warm regards,
Customer Support Team
The Premium Fragrance
Absolute waste of money
Absolute waste of money ! It wont let me give Zero stars does not give any fragrance at all within car ! The worst I've ever bought
3 juli 2025
Svar från The Premium Fragrance
Dear Kevin,
We’re really sorry to hear that you had such a disappointing experience. That’s definitely not what we want for any of our customers.
If the car fragrance didn’t perform as expected, we’d really like to look into this for you. It might’ve been a faulty item, and we’d never want you to feel like your money was wasted. Please drop us an email at help@thepremiumfragrance.co.uk, we offer a 30-day refund or exchange policy, and we’re more than happy to help make things right.
Thanks for sharing your feedback — it helps us improve.
Warm regards,
Customer Support Team
The Premium Fragrance
Rated 4*as 5* would be the real McCoy.
Rated 4*as 5* would be the real McCoy..
I have tried other copy brands, but this IS the best we’ve tried, the only one I can really smell, and it lasts.. you’re making the right choice.. 👍
3 juli 2025
Svar från The Premium Fragrance
Dear Kevan,
Thank you so much for the kind words, this really means a lot to us!
We know nothing beats the original, but we're so glad to hear this is the best alternative you've tried and that it lasts well for you. That’s exactly what we aim for! Thanks for the trust, and for letting others know they’re making the right choice too.
Hope to see you back again soon!
Warm regards,
Customer Support Team
The Premium Fragrance
Outstanding Dupe Fragrances
I’ve placed several orders and have been consistently impressed with both the perfumes and aftershaves. The scents are spot-on replicas of the originals, long-lasting throughout the day, and offered at a fraction of the cost. I regularly recommend The Premium Fragrance to friends and family. I’ve tried other dupe brands before, but none compare to the quality of these. Excellent customer service, fast delivery, and thoughtful packaging every time. Highly recommended!
4 maj 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Lennox,
Thank you so much for this incredible feedback!
It honestly means the world to us that you've placed several orders and continue to be happy with the quality, service, and experience. Knowing that you recommend us to your friends and family is the highest compliment we could ask for!
We’re so grateful for your support and loyalty. Customers like you are what keep us going. Can’t wait to have you back for your next order!
Warm regards,
Customer Support Team
The Premium Fragrance
bad customer service
bad customer service, have been trying to get hold of anyone but no one is answering me
16 juni 2025
Svar från The Premium Fragrance
Dear Paula,
We're really sorry to hear you've had trouble getting in touch with us, that’s not the experience we want you to have.
We truly value your time and frustration, and we completely understand how disappointing it is when you're trying to get help and not getting a response. Please send us an email at help@thepremiumfragrance.co.uk if you haven’t already, and we’ll make sure someone gets back to you as soon as possible.
Thanks for your patience. We’ll do our best to turn this around for you.
Warm regards,
Customer Support Team
The Premium Fragrance
Order not received- empty box delivered
I placed an order for car diffusers. The package arrived empty. I have contacted Premium Fragrances several times without success. Nobody seems to be responding to emails. Worst still, there's no way to contact them by phone.
Premium Fragrances, please refund my money if you cannot provide the items ordered and paid for.
20 juni 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
We're so sorry to hear that your package arrived empty, that’s incredibly frustrating, and we completely understand how upsetting this must be.
This definitely isn’t the experience we want for any of our customers, and we’re also really sorry if you’ve struggled to get a response from us. Please email us again at help@thepremiumfragrance.co.uk with your order number, and we’ll prioritise this right away. If the items can’t be re-sent promptly, we’ll absolutely arrange a full refund.
Thank you for your patience. We’ll do everything we can to make this right.
Warm regards,
Customer Support Team
The Premium Fragrance
Not for us!
Sorry but we obviously bought the wrong one. Had it in the car for a few days and we can smell leather but it also has a very strong tobacco scent and as we don’t smoke and won’t allow smoking in the car as it’s brand new. So this one is not to our liking. Probably use but won’t buy again.
9 juni 2025
Svar från The Premium Fragrance
Dear Patrick,
Thanks so much for your honest feedback. We're really sorry to hear that the scent wasn’t quite what you were expecting.
We completely understand not everyone enjoys notes like tobacco, especially in a brand-new car where you're keeping everything fresh. Fragrance is such a personal thing, and while some love this blend, it’s not for everyone.
If you ever decide to give us another try, feel free to reach out at help@thepremiumfragrance.co.uk. We’d be happy to suggest something more suited to your preferences.
Warm regards,
Customer Support Team
The Premium Fragrance
Perfume does not smell like a&f fierce…
Perfume does not smell like a&f fierce and the package came from some weird private adress in Dubai, the flask is unlabeled and you don‘t know what is in there. Will not buy anything again
7 juni 2025
Svar från The Premium Fragrance
Dear Pat,
Thank you for your honest feedback. We're really sorry to hear that this experience left you disappointed.
We understand how frustrating it must have been to receive something that didn’t match what you were expecting, both in terms of scent and packaging. That’s not the kind of impression we ever want to leave with our customers.
If you'd like, we’re more than happy to arrange a refund or exchange through our 30-day policy. Just reach out to us at help@thepremiumfragrance.co.uk and we’ll get it sorted for you.
Warm regards,
Customer Support Team
The Premium Fragrance
It was very weak in scent and therefore…
It was very weak in scent and therefore did stay around long. Very disappointed.
9 juni 2025
Svar från The Premium Fragrance
Dear Steven,
We're really sorry to hear the scent didn’t meet your expectations. We understand how disappointing it is when a fragrance doesn’t last the way you hoped.
Everyone’s experience with scent and longevity can be a little different, but we never want any customer to feel let down. Please feel free to contact us at help@thepremiumfragrance.co.uk, we offer a 30-day refund or exchange policy and would be happy to help make things right.
Warm regards,
Customer Support Team
The Premium Fragrance
No perfumes received
I am giving one star because I never received my order. I have contacted you many times through email, instagram message and live chat option but you never answered on any platform. I still request you to reply me back to my email.
13 juni 2025
Svar från The Premium Fragrance
Dear Mankirat,
We're really sorry to hear that you haven't received your order and even more sorry that you’ve had such a hard time getting a response from us. That’s not the experience we want for anyone.
Please accept our sincere apologies for the lack of communication. We completely understand how frustrating this must be. If you could kindly email us again at help@thepremiumfragrance.co.uk with your order details, we’ll prioritise your case and get back to you as soon as possible.
Thank you for your patience, we’re here to help and will do our best to put this right.
Warm regards,
Customer Support Team
The Premium Fragrance
Bought the Tokyo perfume after reading…
Bought the Tokyo perfume after reading the great reviews online and plus l love the Lost Cherry fragrance, sprayed it and couldn't smell anything, the smell is weird, very faint and l feel like l've wasted £15 on something l will probably throw in the bin!!
14 juni 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Emma,
Thanks for your honest feedback. We're really sorry to hear that Tokyo didn’t meet your expectations, especially when you were hoping for something similar to Lost Cherry.
We understand how frustrating it is when a fragrance doesn’t deliver, especially after reading great reviews and spending your hard-earned money. That’s not the experience we want you to have.
Please get in touch with us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be more than happy to help make this right for you.
Warm regards,
Customer Support Team
The Premium Fragrance
Returns and Refunds
I had quite an experience trying to return this awful fragrance that is nothing like the true one (La vie est belle). The problem I was having is trying to get in touch with them. They take a while to reply tried three times. Best way to do this is through your account with them, once you've logged in, scroll all the way to the bottom of their website. Click on the send email box and your name will automatically appear in a form just fill in the explanation box. They have finally replied and explained how I would return. Be mindful their return and refund policy is quite strict.
30 maj 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Nicky,
Thank you for taking the time to share your experience, and we’re really sorry to hear that the fragrance wasn’t what you expected.
We also apologise for the delay in communication. We completely understand how frustrating it can be when you’re trying to arrange a return and don’t hear back right away. We're glad to hear the team has now responded and that things are moving in the right direction.
For anyone else needing help, you can also reach us directly at help@thepremiumfragrance.co.uk or by using the contact form at the bottom of our website once logged in.
We appreciate your patience and feedback, and we’re always working to improve the experience for our customers.
Warm regards,
Customer Support Team
The Premium Fragrance
Svar från The Premium Fragrance
Dear Edith,
We're really sorry to hear that you didn't like the scent. Fragrance is such a personal thing, and we understand that not every scent will be for everyone.
If you’d like to explore a refund or exchange, feel free to email us at help@thepremiumfragrance.co.uk. We offer a 30-day policy and would be happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Great product
The perfume smells very similar with the original one. Literally in love with the smell!
1 maj 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Andreea,
Thank you so much for the kind words. We're so happy to hear that you’re loving the scent and found it similar to the original — that’s exactly what we aim for!
It means a lot to have your support, and we can’t wait to have you back for your next favourite.
Warm regards,
Customer Support Team
The Premium Fragrance
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