Terrible package was open not closed perfume does not last on body more than 5 minutes you cannot smell it i asked people could they smell it on me nope spent more money on shipping for useless perfu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Se mer
I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... Se mer
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Kontaktuppgifter
Storbritannien
- help@thepremiumfragrance.co.uk
- thepremiumfragrance.co.uk
3,3
Medel
168 omdömen
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The smell is not strong in the car
The smell is not strong in the car hard to smell it for the price I would expect more as you can purchase cheaper with a stronger smell so dissatisfied with the product
7 oktober 2025
Very pleased with my white musk car…
Very pleased with my white musk car freshener. It seemed weak at first until i let the lid soak some perfume up (accidentally as it fell on the floor for 5 mins) and now the car smells just right.
6 oktober 2025
Not very good packaging
I would like to see more information printed on the box and bottle..How much is in the bottle, the different notes of the perfume, The Name of the fragrance in bigger letters,not just stuck on the bottom of the bottle..I was very disappointed with the over all looks of the packaging
9 oktober 2025
The fragrance is absolutely awful .
The fragrance is absolutely awful .. it's like an air-freshner in a cheap motorway toilet..
I actually asked family,y & my neighbours to comment on the scent ..
Each & everyone described the perfume in a very unsavoury manner..
I'm extremely disappointed.. wasted my money ..
8 oktober 2025
Product not as described
The product arrived on time. Unfortunately the perfume does not smell anything like the perfume I wanted. Nowhere near it. It smells like a cheap air freshener
3 oktober 2025
Good tracking and reasonable delivery…
Good tracking and reasonable delivery time, nice fragrance but doesn't last more than a couple of hours, shame.
30 september 2025
I ordered this abu dhabi perfume by…
I ordered this abu dhabi perfume by seeing the advertisement was shocked when used the spray and the fragrance it gave for me it's a must perfume for me.
29 september 2025
Lack of Customer Sevice
I purchased TF White Patchouli which was not that similar. I also bought 2 bottles and received one in the post with a note to say another one will be sent. Not received so have emailed twice with no response! Now going to credit card company to get a refund. Avoid!
Thanks for your 'automated' response. I have emailed twice and received no response.
17 september 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Customer,
We’re really sorry to hear about the trouble with your order. That’s not the experience we want for our customers, and we completely understand how frustrating it must’ve been.
We’d never want anyone to feel like they wasted their money, which is why we have a 30-day refund or exchange policy in place.
Please drop us an email at help@thepremiumfragrance.co.uk, and we’ll do our best to get this sorted for you quickly.
Thank you for sharing your feedback with us, it really helps us improve.
Warm regards,
The Premium Fragrance Team
Really good product and value for money
8 september 2025
Svar från The Premium Fragrance
Dear Wendy,
Thank you for sharing your feedback. We’re so pleased to hear you found the product to be great value and that you’re happy with the quality. That balance of price and performance is exactly what we aim to deliver. If you’d ever like to try something new or need help choosing a scent, feel free to reach out to us at help@thepremiumfragrance.co.uk.
We look forward to welcoming you back again.
Warm regards,
The Premium Fragrance Team
Svar från The Premium Fragrance
Dear Jeff,
We’re really sorry to hear your item arrived damaged. That’s not the experience we want for you, and we completely understand how disappointing it must have been.
Please contact us at help@thepremiumfragrance.co.uk, so our team can assist you right away under our 30-day refund or exchange policy. We’d also be happy to help you choose a replacement if you’d like to try something else.
Warm regards,
The Premium Fragrance Team
Excellent company.
Excellent company.. The fragrance I chose, seems identical to the original, at a superb price, will be buying more, highly recommend.. Thanks
29 augusti 2025
Svar från The Premium Fragrance
Dear Joan,
Thank you so much for your lovely feedback. We’re delighted to hear that you’ve enjoyed your fragrance and found it so close to the original at a price you’re happy with. It means a lot that you’d recommend us and are planning to order again.
If you’d ever like suggestions for new scents to try, feel free to reach out to us at help@thepremiumfragrance.co.uk, our team will be glad to help.
Warm regards,
The Premium Fragrance Team
Svar från The Premium Fragrance
Dear Jools,
Thank you for such a fantastic review. We’re so pleased to know you’ve been impressed with both the fragrances and the speedy delivery. Hearing you rate us 10/10 really means a lot to the whole team.
If you’d ever like to try something new or need suggestions, feel free to drop us an email at help@thepremiumfragrance.co.uk, we’d be happy to help.
Warm regards,
The Premium Fragrance Team
Dissapointed!! I purchased this as supposed to be like…
I purchased this as supposed to be similar to TF White Patchouli and although a pleasant powdery fragrance, I find it is nothing like White Patchouli, (I still have some of actual, I am able to compare to) so not just from memory.
Didn't expect it to be as longlasting but the same initial fragrance not even there.
Disappointed in the product but the
customer service and delivery times are very good.
26 augusti 2025
Svar från The Premium Fragrance
Dear Customer,
Thank you for sharing such honest feedback. We’re truly sorry to hear the fragrance didn’t meet your expectations, especially as you were hoping for something closer to TF White Patchouli. While scent can sometimes vary depending on personal perception, we completely understand your disappointment.
We’re glad to know you were happy with the service and delivery, and we’d love the chance to help you find something that suits your preferences better. Please feel free to contact us at help@thepremiumfragrance.co.uk, and our team will be happy to guide you or assist under our 30-day refund or exchange policy.
Warm regards,
The Premium Fragrance Team
Bad news!!!
Well after my first review of this company I have since tried to contact them via their email regarding a refund and I have had NO response at all I have sent 3 emails , now I’m am furious and left with 2 bottles of shit perfume.
Will never purchase again !!!
22 augusti 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Lynette,
We’re really sorry to hear about your experience and the frustration it has caused you. That is never the kind of service we want our customers to go through. Please rest assured we do take refund and exchange requests seriously, and we want to make this right for you.
Could you please try reaching us again help@thepremiumfragrance.co.uk? Our team is here to help under our 30-day refund or exchange policy, and we’d be happy to assist in resolving this for you as quickly as possible.
Thank you for bringing this to our attention. Your feedback helps us improve both our products and our service.
Warm regards,
The Premium Fragrance Team
Svar från The Premium Fragrance
Dear Shirley,
Thank you for taking the time to share your thoughts. We’re sorry to hear the fragrance wasn’t as strong as you had hoped. Everyone’s experience with scent can vary, but we’d be happy to suggest some of our stronger, longer-lasting options that might suit you better. Please feel free to reach out to us at help@thepremiumfragrance.co.uk and we’ll do our best to guide you.
Warm regards,
The Premium Fragrance Team
Bullshit company!!!
Bullshit company!!!! My order didn’t arrived, i have 3 days since i am trying to contact them to sort this out but seems like they don’t care. Evri, another bullshit company they are sending the parcels already confirmed that the driver wasn’t in right address when deliver the parcel but they don’t sort this out. Don’t waste your money!!!!
17 augusti 2025
Omdöme utan inbjudan
Svar från The Premium Fragrance
Dear Luliana,
We’re really sorry to hear you had such a bad experience with your order. That’s definitely not what we aim for, and we completely understand how frustrating this must’ve been. Delivery issues with Evri can occasionally happen, but we always work with our customers to get them resolved quickly.
We’d never want anyone to feel like they wasted their money, which is exactly why we offer a 30-day refund or exchange policy.
Please reach out to us at help@thepremiumfragrance.co.uk and we’ll do our best to make this right for you.
Thanks for your honest feedback. It helps us improve.
Warm regards,
The Premium Fragrance Team
Would not recommend
A very expensive air freshener, although the scent is very pleasant the freshener dries out quickly (only lasts a day in hot weather) so needs constant attention.
Better products out there for less money
30 juli 2025
Svar från The Premium Fragrance
Dear Steve,
Thank you for sharing your thoughts. We’re glad you enjoyed the scent, but we’re sorry to hear it didn’t last as long as you hoped. We always want our products to feel worth the investment, which is why we offer a 30-day refund or exchange policy.
If you’d like, we’d be happy to help you find something that works better for your needs. Please reach out to us at help@thepremiumfragrance.co.uk and we’ll do our best to make it right.
Kind regards,
The Premium Fragrance Team
Not very good
Not very good
I thought will keep the smoke out of the car
The smell I meant
5 augusti 2025
Svar från The Premium Fragrance
Dear Customer,
Thank you for sharing your honest feedback with us. We’re sorry to hear the fragrance didn’t meet your expectations in keeping the smoke smell out of your car. We’d never want anyone to feel like they’ve wasted their money, which is why we offer a 30-day refund or exchange policy. We’d love to help you find something that works better for your needs, so please get in touch with us at help@thepremiumfragrance.co.uk, and we’ll do our best to make this right for you.
We truly appreciate you giving us a try, and your feedback helps us improve.
Warm regards,
The Premium Fragrance Team
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