The Pixel 9 Pro aluminum case looks nice but is way too slippery for my liking. It already slipped out of my hand and fell apart on hitting the concrete. I gave it 2 extra stars since it protected my... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am very disappointed by the poor quality of my phone case. I purchased the "Premium Leather cardholder case". The name and description wording is vague and misleading to imply that it is real leath... Se mer
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SNS上で流れてくる広告を見たところ、Pixel store と名乗りPixelスマホのケースを多数販売しているとのことだった。そこに表示される写真はどれも高級感溢れる魅力的なモノばかりだったため、早速購入。その後手許に届いたPixelケースを手に取って愕然。写真で見た高級感溢れるケースとは全くの別物でありかなり安っぽい陳腐なプラケース。騙された自分が悪い 認識不足だったと反省しました。価格がと... Se mer
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I've bought phone cases and screen protectors from The Pixel Store several times. They're truly excellent quality and designed specifically for Pixel phones. The products deserve 5 stars, which I'm no... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to The Pixel Case! As passionate Google Pixel users, we found ourselves constantly searching for cool, stylish cases that matched the innovation and elegance of our devices. Tired of the same boring options, we decided to take matters into our own hands and create a store dedicated to offering the best and most unique cases for Google Pixel phones. At The Pixel Case, our mission is to provide Pixel enthusiasts with high-quality, visually stunning cases that not only protect but also enhance the look of their devices. We believe that your phone case should be as exceptional as your phone itself. While we are not an official partner with Google, we are committed to delivering an excellent shopping experience. You can shop with confidence knowing that you can pay securely via PayPal and that our customer service is here to ensure you are completely satisfied with your purchase. If you're not happy with your product, we offer a full refund, no questions asked. Join the community of over 10,000 happy customers who have found their perfect Pixel case with us. Thank you for choosing The Pixel Case!
Kontaktuppgifter
2,4
Dålig
172 omdömen
Har besvarat 82 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Only received part of the order
Only received part of the order, and they never replied to emails
13 juli 2024
Omdöme utan inbjudan
Svar från Thepixelcase
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by receiving only part of your order and for the lack of response to your emails. This is not the level of service we strive to provide.
Please email us directly at support@thepixelcase.com, and include your order details so we can investigate this immediately and ensure the missing items are sent to you as quickly as possible.
We value your feedback and are committed to improving both our communication and order fulfillment processes to prevent such issues in the future. Thank you for your patience and understanding, and we look forward to resolving this for you.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
Only got part of the cover
Scam. After waiting over 2 weeks for my magnetic cover, I've only received the back side of it; the front side is missing.
I wrote a review on their website but it seems like the reviews don't appear there anyway.
Avoid at all costs.
24 juni 2024
Omdöme utan inbjudan
Svar från Thepixelcase
Hi Chris
Thank you for your feedback, and we sincerely apologize for the frustrating experience you’ve had with your order. Receiving an incomplete product is unacceptable, and we deeply regret the inconvenience caused.
It’s also concerning to hear that your review didn’t appear on our website—we value transparency and customer feedback and will investigate this issue immediately.
To resolve this, please email us at support@thepixelcase.com with your order details, and we will prioritize sending you the missing front side of your magnetic cover at no additional cost.
We are committed to ensuring you receive the full product you ordered and making this right for you. Thank you for bringing this to our attention, and we hope to provide you with a better experience moving forward.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
Products do not work as advertised, costly returns
Products do not work as advertised, and the return process is costly and inconvenient.
10 juni 2024
Omdöme utan inbjudan
Svar från Thepixelcase
Thank you for your feedback. We’re truly sorry to hear that the product didn’t meet your expectations and that the return process felt inconvenient and costly.
We want to assure you that all the videos we share on our website and social media are of our actual products, showcasing their real functionality and features. However, we understand that expectations and experiences can sometimes differ, and we sincerely apologize if the product didn’t work as you had hoped.
Regarding the return process, while most of our products are shipped from U.S. warehouses, returns for certain items may require international shipping, which can unfortunately lead to higher costs. We are actively working on expanding our return options to make the process more convenient and affordable for all our customers.
Please feel free to reach out to us at support@thepixelcase.com with your order details, and we’ll do our best to make this right for you. Your satisfaction is our priority, and we appreciate your patience and understanding.
Thank you for bringing this to our attention, as it helps us improve our processes and services.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
Scam company and don't deserve your custom.They sent a case claiming it was…
They sent a case claiming it was genuine leather and it was plastic. I returned the order to an address in China, recorded delivery, as they asked . I have just received the parcel back saying, unable to be delivered.( 5 months later) The return postage was £16.49 and they will not refund the postage. Do not use this company they items are fake leather, they tell you to return the item and don't refund the postage. They are a scam company and don't deserve your custom.
1 juni 2024
Omdöme utan inbjudan
Svar från Thepixelcase
Thank you for your feedback. We’re truly sorry to hear about the issues you’ve experienced with your order and the return process. This is not the level of service we strive to provide, and we deeply regret the frustration caused.
To clarify, our leather products are designed to meet high standards, and we apologize if the case did not meet your expectations. Your feedback about the material has been shared with our product team to investigate further.
Regarding the return process, we understand how frustrating it can be to have a parcel returned undelivered. While we do have U.S. warehouses for most products, some returns may need to be sent to our main warehouse in China. We recognize this can be inconvenient and are actively working on offering more accessible return options for customers worldwide.
We’d like to resolve this for you. Please email us at support@thepixelcase.com with your order details, and we will investigate your case and work to provide a fair resolution.
Your experience matters to us, and we sincerely apologize for the inconvenience caused. Thank you for bringing this to our attention, and we are committed to improving our processes and ensuring better service moving forward.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
thepixelcase.com
If the order is wrong they won't replace it they'll just tell you that's what you ordered
They sent me the wrong item when I showed pictures of the item they said that's what I ordered. Email receipt i sent to them and it still said that's why I ordered and shows clear picture but what I ordered and what they sent me doesn't match they don't care. this is what i order.
Ultra Thin Shockproof Matte Case For Google Pixel 8 Series - For Pixel 8 Pro / white black
Quantity: 1
They sent me MAGSAFE CASE WITH RING FOR GOOGLE PIXEL 8 SERIES
14 maj 2024
Omdöme utan inbjudan
Svar från Thepixelcase
Thank you for sharing your experience, and I sincerely apologize for the issue with your order. Receiving the wrong item is frustrating, and I regret that our team did not handle your concern to your satisfaction.
We’ve reviewed your feedback and will revisit your case to ensure we resolve this properly. Based on the details you provided, it’s clear there was a mismatch between what you ordered and what you received. This is not the level of service we aim to provide, and we’re committed to making this right.
Please email us again at support@thepixelcase.com with your order details and any supporting pictures, and we will prioritize sending you the correct item or offering an alternative resolution. Your satisfaction is extremely important to us, and we want to make this experience better for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our processes and ensure issues like this don’t happen again.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
thepixelcase.com
Don't waste your money
I ordered a anitspy privacy screen protector for my Google Pixel 7 pro, and not only did it not stick but it wasn't recognizing touches on my screen. Plus, I didn't receive my order for almost 2 weeks. I contacted customer service to return my item, and they told me to return it to their warehouse in China yet the shipping address was from LA. I tried to communicate with them further and they never responded. So just to elaborate, it's not worth buying from them. Find a more legit company.
12 februari 2024
Omdöme utan inbjudan
Svar från Thepixelcase
Thank you for sharing your feedback. I’m truly sorry to hear about your experience with the privacy screen protector and the issues you encountered with the return process and communication. This is not the standard we aim to uphold, and I sincerely apologize for any frustration caused.
We want to assure you that we take customer satisfaction very seriously, and your experience is not reflective of the service we strive to provide. While we have successfully served over 30,000 happy customers, we recognize that we fell short in your case, and for that, we deeply regret any inconvenience.
To address your concerns:
Product Issue: If the screen protector did not meet your expectations, we would be happy to offer a replacement or explore an alternative resolution.
Shipping Delay: We understand that waiting nearly two weeks for your order was inconvenient, and we are actively working to improve our shipping and logistics processes.
Return Process: While most of our items ship from U.S. warehouses, returns for certain items are processed through our main warehouse in China. We are working on making this process more streamlined and cost-effective for our customers.
Please email us again at support@thepixelcase.com, and we’ll do everything we can to resolve this issue for you promptly. We value your trust and hope to have the opportunity to make things right.
Thank you for your patience and feedback—it helps us continue improving.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
Not only are their products incredible…
Not only are their products incredible (been using the cases for a while), but their customer service is EXTRAORDINARY! I had an issue with my pixel 7 pro case and sent then an email, less than 8 hours later I get a reply that they will send me a new one. Absolutely amazing products and even better customer service! Big Thanks!
30 oktober 2023
Omdöme utan inbjudan
Svar från Thepixelcase
Thank you so much for your amazing feedback! We’re thrilled to hear that you’re enjoying our products and that our customer service was able to meet your expectations.
Our team works hard to ensure every customer has a great experience, and it’s always rewarding to know when we’ve made a difference. We’re so glad we could resolve your issue with the Pixel 7 Pro case quickly and get you back to enjoying it!
If you ever need anything else or have more feedback, please don’t hesitate to reach out to us at support@thepixelcase.com. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
Good support
I received great support from the pixel case team,They were more than happy to exchange the item for me with no questions asked.
Very friendly support!
13 oktober 2023
Omdöme utan inbjudan
Svar från Thepixelcase
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our support team.
Our goal is to make sure our customers are completely satisfied, and we’re glad we could assist you with your exchange quickly and hassle-free. If you ever need any more help or have any questions, don’t hesitate to reach out to us at support@thepixelcase.com.
We truly appreciate your feedback and your support of The Pixel Case!
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
While the price was quite expensive but…
While the price was quite expensive but the quality of products received was insane.
The most thing I like about this online store is the customer service also I love the fact that they got focused in one specific phone which is z fold and build everything around it.
Big Up
12 oktober 2023
Omdöme utan inbjudan
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