The Pixel 9 Pro aluminum case looks nice but is way too slippery for my liking. It already slipped out of my hand and fell apart on hitting the concrete. I gave it 2 extra stars since it protected my... Se mer
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Det här tycker kunderna
I am very disappointed by the poor quality of my phone case. I purchased the "Premium Leather cardholder case". The name and description wording is vague and misleading to imply that it is real leath... Se mer
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SNS上で流れてくる広告を見たところ、Pixel store と名乗りPixelスマホのケースを多数販売しているとのことだった。そこに表示される写真はどれも高級感溢れる魅力的なモノばかりだったため、早速購入。その後手許に届いたPixelケースを手に取って愕然。写真で見た高級感溢れるケースとは全くの別物でありかなり安っぽい陳腐なプラケース。騙された自分が悪い 認識不足だったと反省しました。価格がと... Se mer
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I've bought phone cases and screen protectors from The Pixel Store several times. They're truly excellent quality and designed specifically for Pixel phones. The products deserve 5 stars, which I'm no... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to The Pixel Case! As passionate Google Pixel users, we found ourselves constantly searching for cool, stylish cases that matched the innovation and elegance of our devices. Tired of the same boring options, we decided to take matters into our own hands and create a store dedicated to offering the best and most unique cases for Google Pixel phones. At The Pixel Case, our mission is to provide Pixel enthusiasts with high-quality, visually stunning cases that not only protect but also enhance the look of their devices. We believe that your phone case should be as exceptional as your phone itself. While we are not an official partner with Google, we are committed to delivering an excellent shopping experience. You can shop with confidence knowing that you can pay securely via PayPal and that our customer service is here to ensure you are completely satisfied with your purchase. If you're not happy with your product, we offer a full refund, no questions asked. Join the community of over 10,000 happy customers who have found their perfect Pixel case with us. Thank you for choosing The Pixel Case!
Kontaktuppgifter
2,4
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172 omdömen
Har besvarat 82 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Misleading support contact information
Misleading support contact information, poor quality products, and they delivered the wrong item. I was a sucker for their Instagram advertising and ordered (2) cases. Delivery took 2 weeks, and one of the cases was incorrect. When I clicked to call their customer support number, the link sent me to a UK number even though the number on the site shows as a New York area code. Very misleading. See for yourself on their site at the bottom of the page.
27 januari 2026
Omdöme utan inbjudan
Svar från Thepixelcase
Hi Keith,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the issues you’ve faced.
First, regarding the metal ring and wireless charging — we take safety concerns very seriously. While MagSafe-compatible rings can naturally warm up during wireless charging (as with most magnetic charging systems), they should never become dangerously hot. If you experienced excessive heat, that is not something we want you to deal with.
Please reach out to us directly at contact@thepixelcase.com with your order details so we can review your case and offer a solution, whether that’s a replacement or a refund.
We’re also sorry to hear about the clip snapping after a drop. Although our cases are designed for protection, accidents can sometimes cause isolated defects. If you emailed and did not receive a response, that’s not the experience we aim to provide. We have been expanding our support team recently, and occasionally messages can be delayed or filtered. If you resend your email with “Trustpilot – Keith” in the subject line, we’ll prioritize it immediately.
Regarding reviews, we do not control or filter Trustpilot ratings. Reviews are published independently by the platform, and we welcome all feedback — positive or negative — because it helps us improve. We currently serve tens of thousands of Pixel users worldwide, and transparency is important to us.
We’re not perfect, but we are a real company building products specifically for the Pixel community, and we stand behind our guarantee. Please give us the opportunity to make this right.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
thepixelcase.com
Absolutely horrible experience
Absolutely horrible experience! Would avoid and do not recommend at all!
I was sent something completely different to what was advertised online. After multiple emails with no response. I contacted via instagram and finally got met with a response that I must’ve made a mistake and selected the wrong wallet attachment, even though there was no option to select a particular wallet.
The only solution was for me to pay for postage back to China.
I ended up having to dispute the transaction through my bank which they very quickly accepted and gave me back my money.
19 december 2025
Omdöme utan inbjudan
Svar från Thepixelcase
Hi dear
We’re truly sorry to read about your experience. That’s not the standard we aim to deliver, and we completely understand how frustrating this must have been.
Receiving a product that doesn’t match what you expected is disappointing, and being told you may have selected the wrong option only adds to that frustration — especially if there was no clear selection choice during checkout. We sincerely apologize if our communication came across that way.
Regarding returns, we do operate with multiple warehouses depending on product availability, which can sometimes mean international return addresses. However, if an item was incorrect or misleadingly described, that should always be handled properly by our support team. You should not feel stuck or forced to escalate through your bank just to be heard.
If you’re open to it, we’d appreciate the chance to review this case properly. Please email us directly at contact@thepixelcase.com
with “Trustpilot – A.M” in the subject line so we can investigate internally and make sure situations like this are addressed correctly.
We’re glad your bank was able to resolve the payment side quickly, but we would have preferred the opportunity to fix it ourselves.
Thank you for sharing your feedback even when it’s tough to read, it helps us improve.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
thepixelcase.com
False advertising
Highly deceptive, false advertising. I ordered a magnetic phone case and it is simply not magnetic, just metal. Shipping times are also very very long as it comes straight from China. Build quality is fine, but not worth the high pricetag.
AVOID AT ALL COSTS -- IT'S TOO GOOD TO BE TRUE BECAUSE IT IS FALSE!
14 januari 2026
Omdöme utan inbjudan
Svar från Thepixelcase
Hi Gabriel,
We’re really sorry to hear that you feel misled that’s never our intention.
To clarify, our magnetic cases are designed to be MagSafe-compatible, meaning they contain a built-in magnetic ring that works with MagSafe chargers and accessories. The case itself is not meant to behave like a standalone magnet that sticks to random metal surfaces. If your experience didn’t match what was described, we genuinely want to look into that.
Regarding shipping, some of our models ship from our international warehouse (especially newer releases or specific variations), which can result in longer delivery times. We’re actively working on improving inventory distribution to reduce delays.
We appreciate your honest comment about build quality being fine, but we understand your concern about value. If you’re not satisfied, please reach out to us at contact@thepixelcase.com
with your order number and “Trustpilot – Gabriel” in the subject line. We’re happy to review your case and offer a resolution.
We’re not here to deceive anyone — we’re a brand built specifically for Pixel users, and feedback like yours helps us improve clarity and product descriptions moving forward.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Mediocre and impossible to return
Mediocre quality and impossible to return, customer care simply does not respond to emails. And it takes over 2 weeks to get here from China.
5 januari 2026
Omdöme utan inbjudan
Svar från Thepixelcase
Hi Nicola,
We’re really sorry to hear that this has been your experience. That’s certainly not the impression we want to leave.
First, regarding quality while many customers are happy with their cases, we understand that expectations can differ. If the product felt mediocre to you, we genuinely appreciate you saying so. Feedback like this helps us improve future designs and materials.
As for returns and customer care, it’s concerning to hear that you didn’t receive a response to your emails. We do respond to all inquiries, but during busy periods or product launches, replies can sometimes be delayed. That said, you should never feel ignored. Please resend your message to contact@thepixelcase.com
with “Trustpilot – Nicola RP” in the subject line so we can prioritize your case immediately.
Regarding shipping times, some items are fulfilled from our international warehouse, which can take around 10–14 business days depending on destination. We are actively working on improving stock distribution to reduce those timelines.
We’re not perfect, but we are a real team behind this brand, and we stand behind our products and policies. If you give us the opportunity, we’d truly like to make this right.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
thepixelcase.com
Don't do it!!!
Misleading website... not affiliated with Pixel at all, and products are junk. Lead time to receive product is several weeks, and there is only a 7 day return window. If you wish to return the product, you have to pay shipping to China... which is more than what you paid for the product. Buyer Beware!!!
26 december 2025
Omdöme utan inbjudan
Svar från Thepixelcase
Hi Milt,
We’re sorry to hear you feel this way, and we appreciate you taking the time to share your concerns.
First, to clarify: we are not affiliated with Google or the Pixel brand, and we do not claim to be. We are an independent accessories company that designs and curates products specifically for Pixel users. We understand how important transparency is, and we always aim to make that clear on our website.
Regarding product quality, we’re sorry if the item did not meet your expectations. While many customers are satisfied with their purchases, we recognize that preferences and experiences can vary.
As for shipping times, some of our products ship from our international warehouse, which can take longer depending on the destination. We are actively working on expanding inventory in additional regions to reduce delivery times.
Concerning the return policy, we understand that international return shipping costs can be frustrating. If an item is defective or not as described, we always encourage customers to contact us at contact@thepixelcase.com
so we can review the situation properly and look for a fair solution.
We’re a real team behind this store, and our goal is to serve the Pixel community with dedicated accessories. If you’re open to it, please email us with “Trustpilot – Milt Baer” in the subject line so we can personally review your case.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Never responded to emails, scam
Never responded to emails. Product did not work the way it was advertised, and I tried to return. They never sent a shipping label after I reached out to them via email and from their website.
Just FYI, I have emailed them multiple times since they responded to this post, and still no response.
They eventually refunded me.
18 november 2025
Omdöme utan inbjudan
Svar från Thepixelcase
Hi Karsten,
We’re truly sorry to read this. Not receiving a response after reaching out is frustrating, and that’s not the experience we want any customer to have.
First, regarding the product not working as advertised — we take that seriously. If something didn’t function as described, we absolutely want to review it and make it right.
About the return label: in most cases, our support team provides return instructions after reviewing the issue. If you didn’t receive a reply, it’s possible your message was filtered or delayed, but that still doesn’t excuse the lack of communication.
Please email us again at contact@thepixelcase.com
with the subject line “Trustpilot – Karsten Zuidema” and include your order number. We will prioritize your case and provide a clear resolution, whether that’s a replacement, refund, or proper return instructions.
We are not a scam, and we stand behind our products and policies. We simply ask for the opportunity to fix this properly.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Garbage and totally misrepresented…
Garbage and totally misrepresented online! Return policy at your expense costs more to ship back than you paid for this crap product. BUYER BEWARE!!!
1 december 2025
Omdöme utan inbjudan
Svar från Thepixelcase
Hi Eric,
We’re genuinely sorry to read this and understand how frustrating it must feel to receive something that didn’t meet your expectations.
If the product felt misrepresented compared to what was shown online, that is something we absolutely want to review. We work hard to ensure our photos and descriptions accurately reflect the item, and if there’s a mismatch, we take that seriously.
Regarding returns, we understand that international return shipping costs can sometimes be high, and that can understandably feel unfair — especially if you’re already dissatisfied. If the item was defective or not as described, we encourage you to contact us directly so we can review the situation and determine a fair solution.
Please email us at contact@thepixelcase.com
with the subject line “Trustpilot – Eric Hamerman” and include your order number. We would genuinely like the opportunity to look into this and resolve it properly.
We’re a real team behind this store, and while we’re not perfect, we are committed to improving and making things right when issues arise.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Very poor quality but the price is…
Very poor quality but the price is definitely high. Asked for a refund they did not answar.
12 november 2025
Omdöme utan inbjudan
Svar från Thepixelcase
Hi Francesco,
We’re sorry to hear that the product didn’t meet your expectations, especially considering the price you paid. That’s never the experience we aim to provide.
It’s also concerning to hear that you didn’t receive a response regarding your refund request. We do reply to all customer inquiries, but occasionally emails can be delayed or filtered. That said, you should never feel ignored.
Please email us again at contact@thepixelcase.com
with the subject line “Trustpilot – Francesco Campilongo” and include your order number. We will prioritize your case and review your refund request as soon as possible.
We genuinely appreciate honest feedback — it helps us improve our products and service. If there was an issue with quality, we want to make it right.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Junk
Low quality items I could have purchased on Amazon for a third of the price. No confirmation or tracking info was ever sent. Items sent directly from China so there's no use in trying to return it. I wish I had researched before purchasing from this site
14 november 2025
Omdöme utan inbjudan
Svar från Thepixelcase
Hi Amanda,
We’re really sorry to hear that this was your experience.
First, regarding confirmation and tracking — every order automatically generates a confirmation email and tracking once fulfilled. If you didn’t receive those, it’s possible the emails went to spam or there was a typo in the checkout email address. That said, you should never feel left in the dark about your order, and we apologize if that happened.
About quality and pricing, we understand that there are many marketplaces offering similar-looking products. What we focus on is curated designs specifically for Pixel users, quality control, and customer support. However, if the item did not meet your expectations, we absolutely want to review that.
Regarding returns, while some items ship from our international warehouse, that does not mean returns are impossible. If there’s a defect or the product was not as described, we encourage customers to contact us so we can assess and provide a fair resolution.
Please email us at contact@thepixelcase.com
with the subject line “Trustpilot – Amanda Mullins” and include your order details. We would genuinely like the opportunity to review your case and assist properly.
We understand your frustration, and we appreciate you sharing your feedback.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Pixel 10 Pro case
I bought a cover for my Pixel 10 Pro and I didn't like the quality of the product.
I asked for a refund and while it's clearly stated on the website that they should take care of the expenses I've been asked to pay for the shipping costs to send the product back to China.
I've never heard from them again.
Order reference number 50398.
7 oktober 2025
Omdöme utan inbjudan
This website is a scam
This website is a scam. I purchased a phonecase for my Pixel phone, which was described as being Magsafe compatible, but it was not magnetic, just plain plastic. I contacted them by email and by calling their phone number to request a return, but there has been no answer. Numerous follow-up emails and phone calls have also gone unanswered. Be aware that despite the return policy touted on their website, there are no returns possible, and no communication once you've placed your order.
30 september 2025
Omdöme utan inbjudan
Non-US Company No Customer Service
Ordered the wrong case and immediately emailed them to see if they could change it. No reply. Emailed several more times, with no reply. A few days later they shipped it anyway. Emailed them asking for an exchange. No reply. Emailed asking for a refund within the 7 day period. No reply. They say they're based in Baltimore but they operate out of China.
22 september 2025
Omdöme utan inbjudan
I never received my order
I never received my order. There phone number is always busy and they do not reply to customer service emails. Do NOT order from this website!
9 september 2025
Omdöme utan inbjudan
I ordered a case on Oct 3rd..
I ordered a case on Oct 3rd... and got a shipping notification today, Oct 18th. FROM CHINA. I am in the U.S. - also, there is no more de minis ($800 limit with no duties) so presumably there will be tariffs due on this. No where was this mentioned during the purchase process. Their website shows this at the bottom of each page: Shop Address: 8 Market Pl Suite 300, Baltimore, MD 21202, USA - so I can already see this is going to have to be a chargeback with my credit card.
18 oktober 2025
Omdöme utan inbjudan
Not magnetic in the least
Not magnetic in the least. Shipping was relatively fast and painless but the case is useless as it blocks the phone's own magnetic ring from working. Basically an overpriced scam.
13 oktober 2025
Omdöme utan inbjudan
Ordered in September
Ordered in September, still waiting in October. The tracking is completely faked. Lesson learned.
9 oktober 2025
Omdöme utan inbjudan
Almost a scam.
I'd say it was a complete scam however I did receive a phone case. The scam element came after I realised the case did nothing it was advertised to do. The magnet is to weak to stick to any snap magnets, It is also not compatible with wireless charging.
6 oktober 2025
Omdöme utan inbjudan
No company replies. Do not buy from them.
Product received on Sept. 25, 2025. On that day, after following instructions to email a request for Return Authorization, I sent 3 emails and received no replies. Their NYC registered phone number is a constant busy signal. May have to request my bank to rescind payment. I'd give them zero stars if I could have.
25 september 2025
Omdöme utan inbjudan
Absolutely the worst phone case
Absolutely the worst case I've bought. It wasn't cheap. £38 for a cheaply made case that didn't even last 2 weeks. I tried to contact them to send it back but they never got back to me. The screen protector part broke and the part that was supposed to protect the hinge was all bent, how they are getting away with charging a fortune for these cases are beyond me. Won't be buying from here again, I wouldn't advise anyone else to buy from them. Not worth the money
23 september 2025
Omdöme utan inbjudan
If there were an option for zero stars…
If there were an option for zero stars that's what they would get. Takes forever to ship. No communication. Don't waste your time.
28 september 2025
Omdöme utan inbjudan
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