The Pixel 9 Pro aluminum case looks nice but is way too slippery for my liking. It already slipped out of my hand and fell apart on hitting the concrete. I gave it 2 extra stars since it protected my... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am very disappointed by the poor quality of my phone case. I purchased the "Premium Leather cardholder case". The name and description wording is vague and misleading to imply that it is real leath... Se mer
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SNS上で流れてくる広告を見たところ、Pixel store と名乗りPixelスマホのケースを多数販売しているとのことだった。そこに表示される写真はどれも高級感溢れる魅力的なモノばかりだったため、早速購入。その後手許に届いたPixelケースを手に取って愕然。写真で見た高級感溢れるケースとは全くの別物でありかなり安っぽい陳腐なプラケース。騙された自分が悪い 認識不足だったと反省しました。価格がと... Se mer
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I've bought phone cases and screen protectors from The Pixel Store several times. They're truly excellent quality and designed specifically for Pixel phones. The products deserve 5 stars, which I'm no... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to The Pixel Case! As passionate Google Pixel users, we found ourselves constantly searching for cool, stylish cases that matched the innovation and elegance of our devices. Tired of the same boring options, we decided to take matters into our own hands and create a store dedicated to offering the best and most unique cases for Google Pixel phones. At The Pixel Case, our mission is to provide Pixel enthusiasts with high-quality, visually stunning cases that not only protect but also enhance the look of their devices. We believe that your phone case should be as exceptional as your phone itself. While we are not an official partner with Google, we are committed to delivering an excellent shopping experience. You can shop with confidence knowing that you can pay securely via PayPal and that our customer service is here to ensure you are completely satisfied with your purchase. If you're not happy with your product, we offer a full refund, no questions asked. Join the community of over 10,000 happy customers who have found their perfect Pixel case with us. Thank you for choosing The Pixel Case!
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Non-existing customer service
This is the worst store since the invention of online stores. After waiting for more than 3x as long as announced, the order arrived with wrong items. I contacted their "support" 5 times but never once got a reply. Unacceptable. Further, the shipment came directly from China. And this also is how their product look like: cheap Chinese counterfeit stuff.
28 augusti 2025
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Scam website
Scam website. Avoid at all costs. Incorrect case sent and does not look like the one in the picture.
25 september 2025
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Ordered a case and glass protector for…
Ordered a case and glass protector for my pixel 10 xl pro and haven't received any info regarding my order. Tried contacting them with no response so I ended up disputing the transaction from my bank. Pretty sure this company is a scam. I ended up order one somewhere else 3 days ago and I received it. Don't waste your time or money.
7 september 2025
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Never received order
Never received order. The tracker said it was delivered to an address in Chicago - I live in Kansas. Shipped from China, even tho website says they are in Maryland. Phone number on website is always a busy signal. DO NOT BUY
20 september 2025
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Shipment went well, Magnetic Aluminum Magsafe Caseis not good
I bought a Magnetic Aluminum Magsafe Case for pxiel 8 pro. Fitting is good, outlook is okay.
2 points are not satisfying :
a) the aluminum case does influence the cell signal level of the phone negativ. on my test it dampens the signal from -104dBm to -120dBm, which resulted in a bad call quality.
b) the extra camrea glas will get dusty very fast, you need to open the case every week to clean it.
3 september 2025
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Only order if down for 2+ week wait!
Ordered 2 cases on Sept 4th and my shipment didn't even leave China til the 11th. Still waiting on cases and gear for 2 new Pixel 10 pro devices which are still in boxes on the 15th. Has this vendor ever thought of sending some bulk inventory over and using a US based drop shipper to improve shipping lag? The pixel case store was 1 of very few options available for cases when we received our pre-ordered devices, but I've been waiting long enough for the market to now be flooded with options, thanks pixel case store for 2 weeks of frustration waiting to use new devices we paid a small fortune for. This is my first and with no doubt at all, my last experience with the Pixel Case Store #cancer!
**Update** I did receive my order on September 19th and the cases and screen protectors were in excellent shape. The build quality and fit are premium and complement my premium Pixel devices very well! I want to thank Pixel Case support for responding promptly and for indicating work is underway to establish U.S. based fulfillment, I actually received my order on the same day as their response! Improving shipping time will make me consider future purchases, as Pixel Case's prices are significantly lower than Zaag, OtterBox and most other major brands. My experience is that the quality of Pixel Case accessories are the same or better than the majors, Thank You Pixel Case!
1 september 2025
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Svar från Thepixelcase
Hi Collin,
Thank you for your honest feedback, and we’re truly sorry for the frustrating experience you've had.
We understand how disappointing it is to wait for accessories, especially when you're excited about using new Pixel 10 Pro devices. You're absolutely right that a delay like this shouldn’t happen—especially when fast shipping was selected.
Let us clarify a few things and make it right:
Your Order: It left our warehouse on September 11th, which is within our 1–3 business day processing window. However, we fully acknowledge that the shipping time from China to your location has not met expectations.
Shipping Location: At the time of your order, due to high global demand from the Pixel 10 launch, our U.S. inventory was depleted. To ensure all orders could still be fulfilled, our team had to dispatch certain models from our primary warehouse overseas.
Improvement Plan: We completely agree with your point about U.S.-based fulfillment. In fact, we’re actively working on restocking our U.S. hub in California to handle faster delivery for future Pixel launches.
We Can Help Now: If your cases still haven't arrived, please reply with your order number or email so we can personally track the shipment and offer you compensation or a full refund—whichever you prefer.
We care about our customers and your experience matters. You're not just an order number to us, and we’d love the opportunity to make this right.
Warm regards,
Madison Reed
Customer Support Manager
Ordered a new Pixel 10 Pro case
Ordered a new Pixel 10 Pro case. Eventually received only a screen protector drop shipped from China. No replies to multiple emails, which is where users are directed for issues.
30 augusti 2025
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Svar från Thepixelcase
We’re truly sorry to hear about this frustrating experience, and we completely understand your disappointment.
It sounds like there was a fulfillment error where only the screen protector portion of your order was dispatched instead of the full Pixel 10 Pro case package. This is absolutely not the experience we aim to deliver.
Here's what we want to do to fix it:
Immediate Resolution: Please send us your order number or email address at contact@thepixelcase.com
, and we’ll verify the order and ship out the correct Pixel 10 Pro case right away — at no extra cost.
No Response Issue: If you haven’t received a reply, we sincerely apologize. Our support team has been handling a large volume of messages due to the Pixel 10 launch surge, but we’re expanding our team to reply faster and ensure no messages go unanswered.
We’re a small, passionate team and your feedback helps us improve. Thank you for your patience, and we hope we can earn back your trust.
Warm regards,
Madison Reed
Customer Support Manager
Lieferzeit ~2 Wochen aus China
Lieferzeit ~2 Wochen aus China, Kartentasche für Kreditkarte nach rund 20 Minuten defekt. Keine Möglichkeit auf der Homepage Garantie geltend zu machen.
13 september 2025
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Svar från Thepixelcase
Hallo und danke für Ihr Feedback,
Es tut uns sehr leid zu hören, dass Sie mit der Lieferzeit und Produktqualität unzufrieden waren. Wir möchten auf Ihre Punkte gerne eingehen:
📦 Lieferzeit aus China
Ein Teil unserer Produkte wird direkt von unserem internationalen Lager verschickt, insbesondere während stark nachgefragter Produktveröffentlichungen wie dem Pixel 10 Launch. Das ermöglicht uns, neue Modelle schneller weltweit verfügbar zu machen – kann aber zu längeren Lieferzeiten führen, was wir sehr bedauern.
💳 Problem mit der Kartentasche
Dass Ihre Kartenhalterung nach nur 20 Minuten defekt war, ist absolut nicht akzeptabel. Das fällt selbstverständlich unter unsere Garantie. Auch wenn das Formular aktuell nicht direkt sichtbar ist, können Sie uns jederzeit unter contact@thepixelcase.com
kontaktieren. Unser Support-Team wird Ihnen schnellstmöglich einen Ersatz oder eine Rückerstattung anbieten.
✅ So geht's weiter:
Bitte senden Sie uns einfach Ihre Bestellnummer und ein Foto des defekten Produkts per E-Mail, und wir kümmern uns sofort um eine Lösung.
Wir entschuldigen uns für die Unannehmlichkeiten und danken Ihnen für Ihre ehrliche Rückmeldung — sie hilft uns, unseren Service zu verbessern.
Mit freundlichen Grüßen
Madison Reed
Kundensupport – The Pixel Case
Sent actual trash in a box.
Sent actual trash in a box.
Bought 2 cases and received a broken glass screen protector 15 days later. They do not respond.
10 september 2025
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Svar från Thepixelcase
Hi,
We sincerely apologize for the experience you’ve had — this is not the standard we aim to deliver.
Receiving a broken glass screen protector instead of the 2 cases you ordered is completely unacceptable. We understand how frustrating it must be, especially after a 15-day wait and no response from our side.
Please allow us to make this right:
🚨 What to Do Now:
Email us directly at contact@thepixelcase.com
with your order number and photos of what you received.
We will immediately review your case and send you a replacement or full refund — your choice.
We take full responsibility for this mix-up and are currently investigating how this error occurred in our logistics system. Your feedback is incredibly valuable, and we are using it to improve both our fulfillment and response times.
Thank you for your patience, and again, we are truly sorry for the inconvenience caused.
Warm regards,
Madison Reed
Customer Support Manager — The Pixel Case
Vorsicht Betrug
Die versprochene Lieferzeit wurde nicht eingehalten. Die Ware ist billig und wird aus China geliefert obwohl der Shop vortäuscht in den USA zu sitzen. Auch die Namensgebung ist irreführend. Auf keine einzige meiner Nachrichten wurde geantwortet. Lediglich Werbemails kamen vermehrt an. Mein Geld habe ich nicht zurück erhalten und nun billigen Schrott für 200 Eur rumliegen. Ich rate dringend vom Kauf ab.
25 augusti 2025
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Svar från Thepixelcase
Hallo,
es tut uns sehr leid zu hören, dass Ihre Erfahrung mit unserem Shop so enttäuschend war – das entspricht keineswegs unserem Anspruch.
🛠️ Zum Anliegen:
Unsere Produkte werden weltweit verschickt, und einige Artikel werden direkt vom Lager in Asien aus versendet, um bestimmte Modelle frühzeitig anbieten zu können — besonders bei neuen Geräten wie dem Pixel 10.
Wir geben die Herkunft und Versandzeiten in unseren Versandrichtlinien transparent an. Falls das in Ihrem Fall nicht klar ersichtlich war, entschuldigen wir uns aufrichtig.
Dass Sie auf Ihre Nachrichten keine Antwort erhalten haben, ist für uns nicht akzeptabel. Es kann sein, dass Ihre Mails unser System nicht erreicht haben — bitte schreiben Sie erneut an contact@thepixelcase.com
mit Ihrer Bestellnummer.
💸 Rückerstattung & Lösung:
Wir möchten dieses Problem für Sie lösen. Bitte kontaktieren Sie uns erneut mit Ihrer Bestellnummer, und wir bieten Ihnen gerne folgende Optionen an:
Voller Ersatz oder Rückerstattung – je nachdem, was Ihnen lieber ist.
Priorisierter Kundensupport, damit Ihr Anliegen nicht erneut übersehen wird.
📬 Wichtig:
Bitte prüfen Sie auch Ihren Spam-Ordner – einige Kunden haben berichtet, dass unsere Antworten dort gelandet sind.
Wir danken Ihnen für Ihr ehrliches Feedback. Auch wenn diese Erfahrung negativ war, nutzen wir solche Rückmeldungen aktiv zur Verbesserung unseres Services.
Mit freundlichen Grüßen,
Madison Reed
Kundensupport – The Pixel Case
I just purchased the pixel 10 prol XL…
I just purchased the pixel 10 prol XL with the magnetic case ring stand. It fell apart after in less than 10 minutes. I tried to see how it would do with my magnetic car accessory and it dropped. The adhesive used is vey poor and it came apart in less than 10 minutes. This is a poor product. Will return.
Got a reply from CS and tried using the address in China to return. Went to both UPS and FedEX and they say the location does not exists. Very disappointed. If the CS is reading the order # 51611
7 september 2025
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Svar från Thepixelcase
Hi there,
I'm truly sorry to hear about your recent experience with our Magnetic Case Ring Stand for the Pixel 10 Pro XL. That’s absolutely not the standard we aim to deliver.
🔧 Regarding the Product Issue:
It sounds like the magnetic component and adhesive did not hold up as expected, and I completely understand how frustrating that must be—especially after just 10 minutes of use. This particular issue may be due to a rare production fault, and we take such quality concerns very seriously.
📦 Return & Replacement:
If you're looking to return the item, we’ll make the process as smooth as possible. Please email us at contact@thepixelcase.com
with your order number, and we’ll:
Issue a full refund, or
Ship a replacement with upgraded adhesive — your choice.
📬 Important Note:
We’ve been working closely with our supplier to improve the adhesive used in this model, and newer batches are already updated. If you'd like to give it another try, we’ll ensure you receive one of the improved units at no extra charge.
Again, I truly apologize for the inconvenience. We appreciate your feedback — it helps us get better every day.
Warm regards,
Madison Reed
Customer Support Manager – The Pixel Case
Die Hülle öffnet immer bei Stürzen
Die Hülle öffnet immer bei Stürzen. Für mich sehr unpraktisch
22 augusti 2025
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Svar från Thepixelcase
Hallo und vielen Dank für Ihr Feedback!
Es tut uns sehr leid zu hören, dass sich Ihre Hülle bei Stürzen öffnet – das ist natürlich nicht der Schutz, den wir für Ihr Gerät gewährleisten möchten. Ihre Sicherheit und Zufriedenheit haben für uns oberste Priorität.
📦 Lösungsmöglichkeiten:
Gerne bieten wir Ihnen entweder:
eine alternative Hülle mit verbesserter Stoßfestigkeit an, oder
eine vollständige Rückerstattung, falls Sie die Hülle zurückgeben möchten.
📧 Kontaktieren Sie uns bitte unter:
contact@thepixelcase.com
mit Ihrer Bestellnummer. Wir kümmern uns umgehend darum.
🛠️ Hinweis:
Wir arbeiten kontinuierlich daran, unsere Produkte zu verbessern – Ihr Feedback ist dabei besonders wertvoll. Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu schreiben.
Mit freundlichen Grüßen
Madison Reed
Kundendienstleitung – The Pixel Case
Premium Shipping? More Like No Shipping
I placed an order with The Pixel Case on 9 August 2025 and paid extra for Premium Shipping — which they advertise as fast, guaranteed, and with tracking. Three days later, my package was still sitting in China with no sign of movement and not scheduled to fly out until a week after I placed the order.
I contacted their customer service immediately to ask for an explanation. They never replied. I followed up again, but still received no response. Paying for “premium” service and then being ignored is unacceptable.
Delays can happen, but the lack of communication and the misleading representation of their shipping service makes this a poor customer experience. I will not be ordering from them again and recommend others think twice before paying for their so-called premium shipping.
8 augusti 2025
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Svar från Thepixelcase
Hi,
Thank you for taking the time to share your experience — we completely understand your frustration and sincerely apologize for the disappointment.
🚚 Regarding Premium Shipping:
You're absolutely right to expect faster processing and better communication when opting for premium shipping. In this case, it’s clear that we failed to meet those expectations, and that’s not the experience we strive to deliver. While international logistics delays can happen, especially due to customs or cargo flight scheduling, this does not excuse our lack of response.
📩 Communication Breakdown:
We’re truly sorry that your messages weren’t answered in a timely manner. This is not the level of support we aim to offer. We’ve recently expanded our support team to avoid these lapses in responsiveness moving forward.
🎁 What We Can Do Now:
If you haven’t received your order or feel it didn’t meet your expectations, we’d love the opportunity to fix this. Please reach out directly to our dedicated customer care team at contact@thepixelcase.com
with your order number, and we’ll prioritize your case — whether it's issuing a full refund or sending a replacement express at no extra cost.
We’re committed to doing better, and your feedback helps us get there.
Warm regards,
Madison Reed
Customer Experience Manager
Cheap Chinese knockoffs
Case is very cheap Chinese. Doesn't close properly so cannot use the camera anymore. Useless for premium price.
6 augusti 2025
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Svar från Thepixelcase
Hi,
We’re really sorry to hear that your experience didn’t meet your expectations — that’s never what we want for our customers.
📦 About the product quality:
While many of our items are fulfilled through international partners, we carefully test and select each design to meet a certain standard of durability, fit, and style. It sounds like the case you received may have had a defect, and we completely understand how frustrating that can be — especially when it affects core functions like using your camera.
💬 Let’s make it right:
Please email us at contact@thepixelcase.com
with your order number and a photo of the issue. We’ll either send a proper replacement or issue a full refund — your satisfaction is our priority.
We appreciate your feedback and are constantly improving based on what our customers share.
Best regards,
Madison Reed
Customer Experience Manager
100 %Scam
100 %Scam, China junk that never shows up. Playing the email runaround game now.....next contest on credit card.
8 juli 2025
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Svar från Thepixelcase
Hi,
We’re very sorry to hear about your experience and frustration. While we completely understand how delays and lack of communication can lead to disappointment, we want to clarify a few points and help resolve this for you.
🛠️ Shipping & Tracking:
We partner with international fulfillment centers to offer a wide variety of Pixel-compatible accessories — including exclusive designs you won’t find in stores. However, some shipments may take 7–15 days depending on your region and customs clearance. We absolutely acknowledge that this isn’t ideal for everyone, and we're working on faster logistics options.
📧 Support Commitment:
If you're not receiving helpful responses via email, we want to personally make sure your issue is handled correctly. Please contact us again at contact@thepixelcase.com
with your order number — we will prioritize your case and either reship or refund you in full.
💳 No need to dispute:
We’d prefer to resolve this with you directly and fairly — no need for the credit card chargeback battle. Just reach out and we’ll make it right.
We truly appreciate the chance to improve and regain your trust.
Warm regards,
Madison Reed
Customer Experience Manager
Colis statué livré mais je ne l'ai jamais reçu...
Mon colis devait être livré ce jour, ce qui "apparemment" a été fait dans ma boîte aux lettres mais je n'en ai jamais vu la couleur.. la note ne s'adresse pas forcément a pixel case mais plutôt aux transporteurs choisi pour les livraisons.
Je souhaiterais avoir un retour clientèle rapidement afin de pouvoir trouver une solution avec eux.
3 juli 2025
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Svar från Thepixelcase
Bonjour,
Nous sommes sincèrement désolés d’apprendre que vous n’avez pas reçu votre colis malgré le statut “livré”. Malheureusement, ces situations peuvent arriver lorsque le transporteur marque la livraison trop rapidement ou se trompe de boîte aux lettres.
🔍 Étapes que nous vous recommandons de suivre :
Vérifiez auprès de vos voisins ou gardien si un colis a été réceptionné à votre place.
Consultez votre bureau de poste ou point relais local pour voir s’ils détiennent le colis.
Si vous n’avez rien trouvé, contactez-nous directement avec votre numéro de commande à l’adresse : contact@thepixelcase.com
.
📦 De notre côté :
Nous allons ouvrir une enquête auprès du transporteur pour localiser le colis. Si aucune solution n’est trouvée rapidement, nous nous engageons à vous proposer une réexpédition ou un remboursement.
🙏 Nous comprenons votre frustration et nous sommes là pour trouver une solution juste et rapide.
Merci pour votre patience,
L’équipe The Pixel Case
The delivered case looks nothing like…
The delivered case looks nothing like the photos. It has no premium feeling at all.
3 juli 2025
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Svar från Thepixelcase
Thank you for your feedback, and we're truly sorry to hear that the case you received didn't meet your expectations.
At The Pixel Case, we do our best to present accurate images and descriptions of every product, but if the product you received looks significantly different or feels lower in quality than expected, we completely understand your disappointment.
✅ Here’s what we can do to make it right:
Please send us a quick photo of the case you received to contact@thepixelcase.com
so our support team can investigate the issue and compare it to the model shown on our website.
Once confirmed, we're happy to offer a replacement, refund, or even an upgrade depending on the situation.
We genuinely appreciate your honest review — it helps us improve both our products and service.
Kind regards,
The Pixel Case Support Team
SCAM
SCAM. This entire site is phone cases you can find for a very small fraction of the price on other sites. Just copy the images and do a google images search. I found one of their $30 cases available on amazon for $6.50. It took weeks for the case to arrive. When it finally showed up it's clearly a very cheap unmarked product.
1 juli 2025
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Svar från Thepixelcase
We're truly sorry to hear about your disappointment, and we understand how frustrating it can be when expectations aren’t met.
Please know that we are not a scam — The Pixel Case is a trusted brand with over 30,000 happy customers worldwide, and we work directly with our production partners to deliver exclusive case designs tailored for Pixel users. While some suppliers may offer similar-looking products, our team ensures quality control, curated bundles, responsive support, and unique packaging that distinguish us from generic listings.
That said, if your order arrived and didn’t match what was advertised, or if the quality fell short of expectations, we want to make it right.
✅ Please contact us at contact@thepixelcase.com
with your order number — we’d be happy to offer a replacement or refund after reviewing the case.
Also, thank you for your feedback. We’ll use this to continue improving our product selection and shipping process.
Sincerely,
The Pixel Case Support Team
I recently purchased a 3 way charging…
I recently purchased a 3 way charging station from PixelCase.com, I did receive the charger and it came straight from China, but I am not happy with the charging stand. It is cheap and the website says that it is MagSafe compatible, it is not. It also says that it is compatible with the Pixel 9 Pro Fold and it is not, it has a rubber booster to put under it to raise the phone up so it will kind of charge. I contacted the "customer service team" via email within 2 days of receiving this product (you must contact them within 7 days to claim a return...very sketchy). I received an email with broken English saying to return it to their warehouse in China and they provided the address, then it says that they will refund me once the shipping info is received via email. On the website it says that they will send a shipping label to me to use to return it, but the email says nothing about that and sounds like they want me to foot the bill on shipping this back to China, no thank you...I emailed them back asking them about the prepaid return label that they said that they would send me to return the item and I haven't received another email. Here's a review for you all who are considering buying from this site, the products are over priced Chinese garbage that they say are the best quality (they're not) and they make claims about their products that aren't true so you'll buy them and then they make it difficult to return so you will give up and not return the item and just eat the money and are stuck with a cheap piece of plastic that kind of works. Do not buy from this website, definitely a scam, any company that makes it this hard to return their products to get a refund is a scam, they lie about their products and make claims of their quality, but they are cheap and not worth the money. Still waiting for an email back to confirm that I'm getting my shipping label so I can return this cheap plastic charger to China. I don't believe the majority of good reviews on here they sound fake just like the fake responses from Madison Reed.
28 juni 2025
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Svar från Thepixelcase
Hello Joel!
We’re very sorry to hear about your experience, and we truly appreciate you taking the time to share this detailed feedback — even though it’s critical, it helps us improve.
While we understand your frustration, we want to clarify a few important points:
🔍 Product Compatibility
Our 3-in-1 charger is designed to support the Pixel 9 Pro Fold via Qi wireless charging. However, we understand the charging pad may not align perfectly due to the device’s unique size and shape — this is why we include a booster pad. If it didn’t work well for you, that’s absolutely valid and we’re sorry it didn’t meet expectations.
📦 MagSafe Clarification
We’ve reviewed the product listing and will make sure there is no misleading claim about full Apple-certified MagSafe compatibility. If that language was misleading in any way, we will correct it — thank you for catching that.
📬 Return & Refund Process
Regarding the return:
Yes, we do provide a prepaid label when the issue is confirmed to be our fault (wrong item, product defect, misrepresented listing).
If our team failed to include that in your case, that’s not acceptable — and we take full responsibility for the confusion.
Our customer service team is based overseas, and while some emails may contain language imperfections, the intention is always to help resolve issues, not to ignore or frustrate.
You are fully entitled to a refund if the product is not as described — we do not keep customers’ money for faulty items.
🤝 How We’ll Fix This
Please email us again at contact@thepixelcase.com
with:
Your order number
A photo of the item you received
A screenshot of the product listing that you believe was misleading
We will fast-track your case and send you the prepaid return label if it qualifies. If not, we’ll find a solution that works for you — refund or replacement.
We value your feedback and hope we can resolve this to your satisfaction.
Sincerely,
The Pixel Case Team
SCAM!
SCAM!!
I ordered a phone case for $35. Tracking no. was fake & kept changing status. A month past promised delivery date I disputed the charge on my credit card. I emailed the co. (thepixelcase.com) and told them this. Soon after a cheap replica arrived in a plain brown box. I reported this back to CC co. & so far haven't been recharged. I strongly suspect most of the reviews here are fake or confused with a similar sounding name. Reddit is full of experiences like mine. This store also goes by The Pixel Store. Website looks legit but probably copied from elsewhere. BEWARE
29 april 2025
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Svar från Thepixelcase
Hi Deena,
We’re very sorry to hear about your experience — and we understand why you’re upset. That said, we’d like to clarify a few important points and help make this right.
📦 Delivery & Tracking Transparency
We work with international fulfillment partners and use standard tracking systems provided by global carriers. If your tracking number changed status frequently, it’s likely due to delays in transit or customs — not an intentional “fake” number. We do not generate or manipulate tracking data.
That said, if you received a late or incorrect product, that’s unacceptable — and we will issue a refund if the item was not as described.
⚠️ About the Product You Received
You mentioned that what arrived was a “cheap replica.” We only ship the exact models shown on our product pages. If what you received was different or damaged, please send us a photo and your order number to:
📧 contact@thepixelcase.com
We will investigate and either refund or replace it.
✅ Reviews & Trust
We know there are knockoff stores using similar names, but we are the official “The Pixel Case” store, and we never buy or fake reviews. All reviews shown come from verified buyers through automatic invitation — not bots or AI.
We also do not operate as “The Pixel Store” — that is a different entity entirely. Please ensure you're reviewing the correct store.
🛡️ Your Refund
If you’ve already been refunded through your card provider, no problem. You won’t be recharged by us, and we won’t contest the chargeback.
However, if there’s still any issue or confusion, we’re here to help directly — not dodge accountability.
Thank you again for the feedback. We genuinely regret that your first experience with us wasn’t better, and we hope we can use it to improve and — if you’ll let us — restore your trust in the future.
Sincerely,
Madison Reed
Customer Support Manager
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Läs mer om andra typer av omdömen.
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Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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