The Pi Hut Omdömen 

Very disappointed with my experience with The PI Hut.

I ordered what was advertised as a new monitor, but the item I received showed clear signs of previous use. The screen had fingerprints all over it and there were light scuff marks, leaving me questioning whether it had been a customer return or used stock.

What made matters worse was the way my complaint was handled. Rather than acknowledging my concerns about receiving an item that did not appear to be new, I was simply told to return it for a replacement or buy another one and wait for a refund. There was little recognition of the inconvenience or disappointment caused.

When you pay for a new product, you expect to receive a genuinely new item, not one that appears to have already been opened and handled. The overall customer service has left me with little confidence in ordering from The PI Hut again.

I'm a regular buyer from here, & have made circa 10 orders over the course of 2026.

Had a problem with a Royal Mail fool delivering to the incorrect address recently (not Pi Hut's fault), and Jayde was very quick to work with me & arrange a resend which was received next day.

Prices are very competitive, customer service can't be faulted in my estimation, dispatch is fast, and it's my first stop shop for anything LoRa related.

Highly recommended. ⭐️⭐️⭐️⭐️⭐️

Top notch customer service. An Post (Irish postal service) lost a delivery from them, and the lads in the Pi Hut went above and beyond to get it to me. Excellent service.

Can’t return an item even before it’s shipped , and they answer messages when it suits them , poor customer service !

Poor customer service, poor purchase experience. Unable to cancel an order placed errantly even minutes after the order was created; advised return will be at my own cost but then no guidance given on how to process a return? Perhaps just a money grab; I’d try a different retailer.

We use PiHut several times a year on an irregular basis. Their supply and delivery are usually very good – providing they have stock of the item. Once, when an item ordered was delivered faulty, they replaced the item promptly and courteously.
We would recommend them, but would double check the items delivered.

Competitive prices, prompt delivery, and I can see that there is a working customer service team. My only feedback is the delivery cost. I ordered two items, I appreciate one of them has a battery, it seems like I was charged twice for one order. I recognise that some retailers will not charge extra if you buy a couple of items in the same order.

Always great to deal with, easy communication and prompt dispatch and delivery.

The Pi Hut service provide me, in a very short time,less than 10 days, outside UK, a solution for my Touch Display.

Sent the wrong product, would not replace until they received their incorrect product back, then waited at least one extra day to send the correct product. No expedited delivery. Whole process added an extra week to an already slow delivery time.

Great online electronics shop with great support!

I had ordered from the pi hut before and never had problems with them. Recently had two purchases and one item was lost. The experience was frustating and the item was refunded. So that is why I updated my review. I recommend using royal mail when ordering with them.

Awful customer support. They are adamant about not cancelling or changing the address of an order even one minute after it was placed. Their website requires you to fill in shipping details, but then silently ignores them and defaults to the PayPal address without any warning. This design makes it far too easy to send an order to the wrong place and the company refuses to correct obvious mistakes. I will not be ordering from them again and would not recommend them to anyone.

Very helpful. Courier lost the purchases and Pi Hut were able to get a next day delivery to replace them. Thanks!!

I bought a M5 stack stick s3 and it is more than what i expected! It is incredible for the size. It arrived quickly and no problems other than i see the battery life depleting after 2 weeks.

Really good customer service.

The shipping was impressively fast, and the customer service exceeded my expectations. Every interaction was professional, friendly, and helpful. I highly recommend The Pi Hut for their efficiency and outstanding support.

PI Hut supplied a TV HAT and I had an issue getting it to work. With the help of the Support forum diagnosed a faulty HAT .
Was replaced at no cost (not even postage)
One happy Customer

After a couple of months Pi500 micro sd slot became faulty, after a couple of emails they emailed me a return lable. Posted to them on Monday and Royal Mail delivered replacemnt on the Friday.

Fast turn around.
Great Service.

Pete Morgan

Pi Hut are excellent, great products and the support I received when I had a faulty device was amazing.