The Pi Hut Omdömen 

Fantastic shop, very much recommended: quality components at reasonable prices, great service especially when things go wrong ... go and support them!

Really happy with the service I received. Everyone I dealt with was friendly, helpful and easy to talk to, and the communication throughout was excellent.
The whole experience was straightforward from start to finish and you really get the feeling they care about their customers.
I’d happily recommend them to friends and family and would definitely use them again. Great service all round.

Top bananna!

Avoid this scam company; they are a total rip-off, and their customer service does not exist for a reason to avoid after-sales services

I placed an order and emailed immediately to cancel it within 10 minutes, well before dispatch. According to the Consumer Contracts Regulations 2013, I am entitled to cancel before the goods are shipped, and that cancellation is legally effective as soon as I hit send.
Their response was a clear refusal. In writing, "Jayde" from The Pi Hut stated:
"We are unfortunately unable to amend, cancel, or combine orders."

The generic response will state, "I have looked into the matter and can confirm that you interacted with C*%"t, who informed me, 'I have looked into the matter and can see you did, in fact, deal with C*%"t, who did alert you that we cannot cancel, amend, or combine any orders.'" "Once an order is placed, our warehouse team generates the pick list and shipping label almost immediately and begins packing—with your parcel joining the stack shortly after.

The whole company is circus-run by clowns. I need the same level of confidence as this company, which has zero customer service, yet they still ask me to review my previous comments on Trustpilot. They have no shame left.

Update: I have changed my rating from 2 stars to 1 star following The Pi Hut’s response to this review. Rather than addressing the substance of what I raised, the reply simply restated the same policy in another generic, impersonal response.

***FOLLOW UP IN REPLY TO THEPIHUT AT THE BOTTOM***

I placed an order containing an incorrect item and contacted The Pi Hut to cancel it as soon as I noticed, just 54 minutes after placing the order. Their policy, as stated on their website, is that they do not offer cancellations once checkout is complete. In my case, customer services actually read and responded to my cancellation request only seven minutes after I sent it.

The result is that the product is still sent to me, I have to receive it, and then I have to send it straight back at my own expense. This seems unusually inflexible for a modern online retailer and creates unnecessary transport, packaging and emissions, as well as additional cost and inconvenience for the customer.

Contrary to what another reviewer suggests, the fact that the customer can be required to pay the return postage is not necessarily against UK consumer law. Consumers still have a statutory right to cancel an online order under the Consumer Contracts Regulations, including before delivery. In practice, The Pi Hut acknowledged my cancellation but did not intercept the order, meaning it was still dispatched and I was expected to return it at my own expense. The standard original delivery charge should be refunded along with the goods.

What makes this particularly frustrating is that my order was placed at 14:03, just after The Pi Hut's advertised 2pm same-day dispatch cut-off. I requested cancellation at 14:57, and customer services responded at 15:04. Despite that, there was apparently no facility to stop the order before dispatch.

Customer services simply reiterated the company's no-cancellation policy rather than offering any practical solution.

It's a great store with an excellent product range, but this has been a very poor experience. I think a blanket policy under which an unshipped order cannot be cancelled, even when the customer contacts them within an hour, is unnecessarily inflexible, wasteful and poor customer service.

FOLLOW UP IN REPLY TO PIHUT:

Thank you for responding.

I appreciate that this is your established policy, but that is really the point of my review. I am not suggesting that my order was treated differently from anybody else's. I am criticising a system which has deliberately been designed with no facility to stop an order once checkout is complete, even when the customer contacts you less than an hour later and customer services reads the request within seven minutes.

My reference to the 2pm cut-off was not a suggestion that different cancellation rules should apply after 2pm. It was simply relevant to the justification that this is necessary because orders are dispatched so rapidly.

I also appreciate that your policy can require the customer to pay the direct cost of returning unwanted goods. However, an internal "no cancellations" policy does not remove a consumer's statutory right to cancel a distance contract.

I am pleased that the environmental and customer service implications have at least been passed to management. Hopefully the policy can be reconsidered in future.

Given the complete lack of understanding, empathy or even basic human engagement throughout this process, I won’t be returning to The Pi Hut. The responses have felt impersonal and formulaic from start to finish, and the public reply appears not to have properly addressed the points I actually raised.

Have used this company number of times but it has gotten progressively worse over time for support.
Had a DOA item delivered, asked for RMA and was told need to login to a support portal to generate return label. Problem is that the support portal will not allow me to login with the same credentials as my pithut.com credentials, so basically cannot send the item back.
They have no online agent to help or a telephone number, so basically if they decide to ignore, or not answer your emails for support your're stuck. Guys, AI is not the answer to everything despite what you were sold !

So this company hides extra fees if you live in america. Customer service is super soft and words hurt them. Just beware. They charge you extra for shipping then you have to pay when your package arrives. Dont use them

The Raspberry Pi 5 itself is absolutely fine and works as expected. My disappointment is with how The Pi Hut handled an issue I raised after my purchase.

I bought a Raspberry Pi 5 Starter Kit and subsequently discovered an issue relating to the SD card included with the kit. I contacted The Pi Hut to ask whether they could offer an upgrade or some form of credit. I wasn't expecting anything unreasonable, but given the amount I'd already spent with them, I hoped they might show some goodwill.

Unfortunately, the response was simply that they couldn't offer an upgrade or credit, and that the 8GB kit had since increased in price due to the SD card.

I understand that they may not have been obliged to offer anything, but I was disappointed by the response and expected better customer service and a little more goodwill from a retailer I'd spent a significant amount of money with.

The Pi 5 itself is good and functions perfectly well. This review is specifically about the customer service experience, which unfortunately left me disappointed.

Le site n'avertit pas (et ne calcule pas) les frais de douane. A la réception, les frais de douane s'élèvent à +100% en France. Le site n'accepte pas les retours quand on refuse de payer les droits de douane, le site ne gère pas les contentieux avec le livreur (DHL) et laisse pourrir la situation, chacun se renvoyant la balle. Au final je n'ai reçu ni ma commande, ni mon remboursement.

I placed an order and emailed immediately to cancel it – well before dispatch. Under the Consumer Contracts Regulations 2013, I have an absolute right to cancel before goods are shipped, and that cancellation is legally effective the moment I hit send.

Their response? A clear refusal. In writing, "Jayde" from The Pi Hut told me:

"We are unfortunately unable to amend, cancel or combine orders."

They explicitly refused my valid statutory cancellation. Their reason? Their warehouse packs orders too quickly and their support queue is too long. That is their internal operational problem – not a legal defence.

Instead of honouring my cancellation, they forced me to wait for delivery and rely on their "no-quibbles returns" policy – meaning I now have to pay return postage out of pocket for a parcel I legally cancelled before it was even posted.

This is a clear breach of UK consumer law. Their policy does not override my statutory rights, and they are relying on customers not knowing the law.

Warning to others: If you change your mind after checkout, even seconds later, The Pi Hut will refuse to cancel and make you pay to return the item.

What to do if this happens to you: Refuse delivery when the courier arrives – do not accept the parcel. That way you won't be stuck paying return shipping for a cancelled order.

Very disappointing approach from a company that clearly prioritises warehouse speed over consumer rights.

Always ship quickly and have competitive prices. My go to place for Raspberry Pi stuff

Amazing customer service and super fast shipping. Every part I've ordered has arrived within two days, and they have been incredibly generous with replacement parts and refunds, the longest time I've had to wait for a response from customer support has been an hour. 10/10 will buy all my parts from there when I can.

A recent delivery was fine, the product was well packaged and arrived in perfect condition. However the product from Waveshare had not one single word of instruction or where to find any instruction. In fact it had not one word about anything. This is totally unacceptable for complex products and it should also have had some CE certification and/or conformance statement. I gave a review of the product to Pi Hut but needless to say they have not responded or published the review. Im very disappointed in the whole experience

I created an order and it took them 6 days to get the order to me after I got an acknowledgement. I was disappointed but thought it was a one off with Evi

I placed a second order a couple of weeks later and paid extra for Royal Mail delivery. The order was acknowledged as being dispatched on the Monday morning (dispatched later that day). I emailed them Thursday when the order should have arrived and got told it was missing. I was then asked if I'd like a refund or a replacement to which I answered "refund". I placed an order with a competitor. The next week my PiHut order arrived to my surprise and I was aksed to just return it after I explained that I said I wanted a refund. When I sent it back I got a refund but not for the cost I had incurred to send it back. I disputed the failing but was told that's how returns work. They don't care about your orders and they won't listen to any reason.

Late packages, poor customer service and I'm out of pocket for dealing with them.

Really helpful, great products and service

First time customer. Price of the product was significantly cheaper than other retailers. The product was despatched very quickly and was on my desk the following day. Good Comms and great service.

I've made quite a few purchases from them and they are a good reseller (if thats the right word?) for raspberry pi products.

Their CS is also very good, they respond quickly and are uk based which is nice. I had to return something since I accidently ordered a keyboard twice like an idiot and it was done successfully.

Thanks!

The items were despatched very promptly and acknowledged by the courier. The courier then lost the items, but didn't tell anyone. The Pi Hut were very good in chasing the courier but in the end new items were despatched via an alternative courier and all is now well.

Terrible !!! pi 5 crashes constantly..
Spoke to the pi hut and told me its my usage absolute joke