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Svar från The Linea Home

25 okt. 2022

Thank you for your review. We totally appreciate the time you took to do that for us x

Svar från The Linea Home

25 okt. 2022

Thank you for your review. We totally appreciate the time you took to do that for us x

Svar från The Linea Home

Uppdaterad 3 aug. 2022

Hi Kevin,
I think this is a highly unfair review. Here is why~
1. You are not a customer that has actually experienced our services/ products
2. You don't understand the full extent of dropshipping. Because for you dropshipping means companies buying from Aliexpress & take a seemingly stupidly high markup instead of a fulfilment method & here I am once again having to explain, we fulfil from a warehouse from Asia, just as ANY platform sellers (Amazon, Bol/ Etsy) does.
3. You take a second ( well 15 minutes) to do a really quick search & you'll find the same products. Do you though? There are a wide span of grades to every products available, is it food safe? is it the same material? is it the same shipping? do they include VAT? Does the paint come off in a week? Are you really sure they include VAT? Are you sure it's 15 days like they said or they will dispatch within 15 days and then the wait is after that? because we deliver from 3-15 days, it reaches mostly 7-10days that NO Aliexpress vendors offer, unless you pay €65+ delivery.
4. We test our products before it even hits the shop, we drop suppliers that don't work anymore, we pay WAY MORE for a product because it's just that little bit thicker on the sole, so it's comfortable. We pay more because the battery capacity is better, Water Bottle with a tougher glass, so it's long lasting.

I've come to appreciate site such as Trust Pilot, where they allow ANYONE to comment. It's transparent, that's great! We welcome actual negative comments, so we can learn, we can alter, we can grow and improve. We don't chase after comments, because we ask customers to do a step further, that is to post on IG, so you can see an actual account with an actual product.

But what I don't appreciate as a business owner with a small team, is that I've been working since 8am til now 23:42 and I'm still going because this is a business that I care, I care about in EVERY freaking detail and I will do that ANY day.

And thus, it's unfair that you spends a maximum of 15 mins of just simple research & you think you have made a solid/ informed decision. I hope my future customers read this. Are we perfect, no? Do we have to work around issues that keep coming up and challenging us during Covid, Fuel Crisis, yes! Will we always work til stupid o'clock to make things great. Hell yes!

If you're an actual customer, you will know that! Because if you had emailed me now, I would have responded. If you had an issue, I would have solved it, offered an alternative. BE CONSIDERATE to us Business Owners, who do actually work so so hard, to earn EVERY CENT in my pocket.

Svar från The Linea Home

4 aug. 2022

Let's try this the 3rd time. (2 comments have been deleted & this will the final one)

Good morning, Latitia.
I've sent my 2nd edited comment to you last night, because I felt that my comment to you does not represent how I am as a person, thus I felt I should send you one that this was a little more civil. So that was the first misunderstanding here.

I wanted to keep it short and light, but no, I want to say everything that I really want to say. That's how I operate.

I will take into good consideration on some of your points and do something about it. If it's constructive, for sure, it's beneficial to us.

You mentioned our Green Credential - we all try to be green and we can always be more green. We opt for fully recyclable products/ packaging. We opt for ceramic/ glass/ stainless steel products that will last a long time. Do we sell plastics, yes, because if it's not a single use product, it is long lasting and that it is recyclable at the end of its life, for me that's good. Can we do more though? Always. We'll look into including more certification, making things more transparent.

About the images ~I've already explained to you, I can't stop any other vendors using whatever images, selling whatever grade products. I've even come across other vendors using my images. They are at the end of the day professional shoots with great composition. When you already work long hours, plus you have to consider hike of shipping & product costs. I will do whatever I can do to make it work. We’re now looking into making more videos, because you know, Instagram and Facebook think we obviously don't have enough to do already. But, we will try to see the positive in this, this allow us to dig deeper, be more creative & provide our customers more perspectives. This will take time, but it has to be done, so this aspect will also be moot.

The purpose of this comment to you is ~ you know, I'm not sure anymore. Because you may never change your mind & be a customer, it's already damaging. I have a to-do-list that is longer than the phone book, so I must be doing this for my own soul.

You're call me a scammer or that I'm scammed. I can only assume you have an issue with me buying products ( of which you assume where I obtain & how much I pay) & give it a mark up? please lock up every retail business there is already.

You assume I 'dropship' from irresponsible suppliers. That it 'reeks' & 'smells' of dropshipping. I have outright said no, we don’t.

So, you must have an issue with products from China while we have a ‘kawaii’ themed shop. Kawaii is an attitude first of all, and we sell products from China, Japan, Korea, Malaysia, Thailand even. Are they all good quality, creative, products? I think so.

But let me say this ~ 'dropshipping' is simply a procurement method, in which you pass on some of the risk by not stocking. You minimise some extra shipping routes and waste on stock being stuck. I can't speak for 'dropshippers'/ other 'retail owners', how much work/ care they give. Have they even seen their products, test their products? I can only speak for me & my business and what I do and we have a heap of products we’ve tried and rejected. (Perhaps this should make a good behind the scene video)

You're right, even in AliExpress, I'm sure you will find responsible owners, who are just doing their jobs and making a living out of it. Good for them. If you’re their customers, great. I’m simply saying, we’ve done A LOT of hunting/ vetting/ testing over several manufacturers, you don’t need to gamble and wait for 2 months. If you shop with us, you know it's gonna be of better quality, we have picked the best design & we tell you why. If you shop with us, that you know it will arrive. If there's an issue, you will get an answer & a resolution. This trust, is what we want to build, it is the core of our business.

Luckily, we have a troop of repeat customers that return again & again. Therefore, I know I must be doing something right. We are learning everyday & making changes constantly and that's why we love it and comments like yours really gets us to the bottom of our hearts :) So stop attacking my baby please. You simply don’t have to buy from me, if you still think ALL of it is BS, that’s your choice.

I welcome negative comments, but only ones that are true and constructive, so we can change, improve and grow as a business.

Anyway... I've wasted a good hour for my own soul, it's still worth it! I wish you well regardless Latitia. Not everything is as negative as you view it. We welcome a further dialogue, you’re always welcome on our Live Chat. Have a good day.

Kerrie
The Linea Home

Svar från The Linea Home

Uppdaterad 31 maj 2022

HI Dominique, thank you for your time to have a chat with us about your experience. We take customers' views seriously and more importantly, we appreciate the opportunity to be shown a problem and a way to rectify. This is the only way to grow. We're very sorry to hear that the product has arrived in such a manner. What we have done is, we're now moving some of the distribution back to Rotterdam, where 1. shipping is faster, 2. issues can be solved quicker and 3. checks can be carried out more diligently. We're truly glad that you feel heard and that you would more than happy to come back. We look forward to your next orders and hopefully we will get that final star from you, if and when we deserve it.

Svar från The Linea Home

Uppdaterad 3 aug. 2022

Hi Alex,
I think this is a highly unfair review. Here is why~
1. You are not a customer that has actually experienced our services/ products
2. You don't understand the full extent of dropshipping. Because for you dropshipping means companies buying from Aliexpress & take a seemingly stupidly high markup instead of a fulfilment method & here I am once again having to explain, we fulfil from a warehouse from Asia, just as ANY platform sellers (Amazon, Bol/ Etsy) does.
3. You take a second ( well 15 minutes) to do a really quick search & you'll find the same products. Do you though? There are a wide span of grades to every products available, is it food safe? is it the same material? is it the same shipping? do they include VAT? Does the paint come off in a week? Are you really sure they include VAT? Are you sure it's 15 days like they said or they will dispatch within 15 days and then the wait is after that? because we deliver from 3-15 days, it reaches mostly 7-10days that NO Aliexpress vendors offer, unless you pay €65+ delivery.
4. We test our products before it even hits the shop, we drop suppliers that don't work anymore, we pay WAY MORE for a product because it's just that little bit thicker on the sole, so it's comfortable. We pay more because the battery capacity is better, Water Bottle with a tougher glass, so it's long lasting.

I've come to appreciate site such as Trust Pilot, where they allow ANYONE to comment. It's transparent, that's great! We welcome actual negative comments, so we can learn, we can alter, we can grow and improve. We don't chase after comments, because we ask customers to do a step further, that is to post on IG, so you can see an actual account with an actual product.

But what I don't appreciate as a business owner with a small team, is that I've been working since 8am til now 23:42 and I'm still going because this is a business that I care, I care about in EVERY freaking detail and I will do that ANY day.

And thus, it's unfair that you spends a maximum of 15 mins of just simple research & you think you have made a solid/ informed decision. I hope my future customers read this. Are we perfect, no? Do we have to work around issues that keep coming up and challenging us during Covid, Fuel Crisis, yes! Will we always work til stupid o'clock to make things great. Hell yes!

If you're an actual customer, you will know that! Because if you had emailed me now, I would have responded. If you had an issue, I would have solved it, offered an alternative. BE CONSIDERATE to us Business Owners, who do actually work so so hard, to earn EVERY CENT in my pocket.

(Updated on 3 Aug) Because we're better than what we replied to you. It's constructive