The Linea Home Omdömen 

67
TrustScore 3.5 av 5

3,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Ordered slippers and pair of socks. Nice items. I would have given more stars but delivery took over 2 weeks to the uk with no updates from retailer. However, they quickly responded to my enquiry when... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

A lovely little shirt/jacket. Good quality fabric too. I was pleasantly surprised at how quickly it arrived with tracking available throughout it's journey.

Betygsatt 4 av 5 stjärnor

Pyjamas were exactly as described - did take a while to arrive (about 2 weeks) but it does advise this on the website. They’re comfy and fit well based on their size guide :)

Betygsatt 1 av 5 stjärnor

Bestelling geplaatst op 25 februari en op 7 maart nog niets ontvangen. Volgens track & trace komt bestelling aan over 10 dagen. Dit is bijna 1 maand na bestelling voor een levering vanuit Nederland?... Se mer

Företaget har svarat

Företagsinformation

  1. Hushållsvaror

Skrivet av företaget

The Linea Home is an online retail store that embraces the 'Harajuku vibe' & bring you kawaii & smart homeware from Asia to Europe. Shop fluffy slippers to cute pyjamas, beautiful bowls to unusual coffee mugs.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

67 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 83 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(67)

18 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

We have ordered from them several…

We have ordered from them several times. They are very helpful and the clothes we get are very nice and of good quality. My wife has sensitive skin and it's especially nice to be able to get items that are 100% cotton.

13 april 2024
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Thank you very much for your kind review Bradley. We hope to see you back for more soon x

Betygsatt 2 av 5 stjärnor

Paccottiglia venduta a caro prezzo

Ho acquistato da loro due pigiami. Non avendo riscontrato una "rigorosa selezione", ho fatto il reso di tutto.
La qualità del tessuto era bassa. I pigiami erano cuciti male.
Fanno drop shipping.

19 maj 2024
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Hi Elle,

First of all, we haven't received any emails/ orders from Elle Lawliet. If you have an order under another name, an email and a FREE RETURN label have been sent out to you immediately. We will process the refund for you as soon as a returned products have been received.

We understand that issues can happen, but we are always up for communications and more importantly resolution. Leaving negative comments left, right and centre, when we have dealt with the issues immediately, yeah, that's your rights, we perhaps have caught you on a bad day, which happens. :)

As soon as we receive your returned product, the refund will be processed, but we won't be refunding if the products are not sent back to us. :)

Happy to chat if you are.

Regards,

Kerrie

Betygsatt 5 av 5 stjärnor

Süße Artikel

Häufig coole Rabatte oder Aktionen. Schöne Artikel, benutze die Gegenstände, die ich dort gekauft habe sehr gerne. Kundenservice ist sehr zugewand und lösungsorientiert bei Problemen.

28 mars 2024
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Hi Lydia,

Thank you so much for taking your time for the review. We really appreciate it. We hope to have you back at our store very soon

Regards,

Kerrie

Betygsatt 4 av 5 stjärnor

Great stuffs!

Saw an ad for this company (around Christmas time) on facebook and decided to try it anyway! 😂
And I’m glad I did!
While it certainly did appear that I would receive the items in time for xmas (I can’t remember the stated time frame for delivery when I ordered, but I do remember thinking I would get it beforehand), I got it a couple of weeks afterwards, which was kind of a nice “ooo! more presents!” kinda thing. My daughter really wanted the night sky/ stars duvet set, so I picked up a couple more bits and bobs.
Not overly expensive and the quality of everything is pretty good.
I know it’s difficult to keep up with our “I want it now” Amazon deliveries, but it would’ve been nice to have a clearer time frame on delivery, to plan for birthdays/holidays and such.

25 december 2023
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Hi Serena,

Thank you so much for taking your time for the review. We really appreciate it. We are glad that you love the products that you received and happy with our service.

Christmas delivery is always a bit of a sticky point for us and I'm sure also for a lot of retailers. We tend to encourage sales in November to try and beat the rush, but we of course will also try and do more, stock more here in EU to improve the situation. We hope to see you back at our store very soon.

Regards,

Kerrie

Betygsatt 5 av 5 stjärnor

Super cute Japanese novelty items

Super cute Japanese novelty items that you don't find anywhere else!

28 mars 2024
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Hi Kirstin,

Thank you so much for taking your time for the review. We really appreciate it. We are glad that you love the products that you received and happy with our service. We hope to see you back at our store very soon.

Regards,

Kerrie

Betygsatt 5 av 5 stjärnor

Wearing my lovely pj right now

Wearing my lovely pj while writing The review 😌
I like the kimono style, the comfort, the cotton and the adorable cats on it.
Shopping took quite a long time, so my advice is to order it in advance.

27 mars 2024
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Hi Maria,

Thank you so much for taking your time for the review. We really appreciate it. We are glad that you love the kimono pyjamas, they will get more comfy with each wash!

We are forever working to get the shipping a little faster. So hopefully we will be able to improve upon that at some point.

Regards,

Kerrie

Betygsatt 5 av 5 stjärnor

I’ll be back.

I have ordered a few times from this store and have never been disappointed yet. Fast delivery, accurate information and most of all fabulous items.

23 december 2023
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Hi Jacqueline,

Thank you so much for taking your time for the review. We really appreciate it. We are glad that you love the products that you received and happy with our service. Thank you for returning over and over, there's nothing better that we'd like to see. We hope to see you back at our store very soon.

Regards,

Kerrie

Betygsatt 1 av 5 stjärnor

Dropshipping! Opgelet!

Bestelling geplaatst op 25 februari en op 7 maart nog niets ontvangen. Volgens track & trace komt bestelling aan over 10 dagen. Dit is bijna 1 maand na bestelling voor een levering vanuit Nederland?
Dit is een site die via dropshipping verkoopt maar dit niet helder communiceert. De artikelen vind je elders veel goedkoper ook.

9 mars 2024
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Hi Joyce,

Thank you for ordering from The Linea Home. First of all, we would like to apologise that you have not had a good experience with us and we’ve noticed that you have placed a review on Trust pilot. We’re grateful for feedback of both good and bad, this will always give us an opportunity to reflect and improve. However, I would like to address a few things that you mentioned in your comment.

Firstly, we’re always open for dialogues, we love to chat. If you ever have an issue, we’re well known for responding quickly and this also give us an opportunity to resolve issues. Errors can happen, packages can get lost, we’re always happy to send out second packages.

Secondly, if our customers are unhappy, we offer free return, no questions asked up to 14 days upon receipts. If you believe you are able to get the same quality item at a cheaper price, that’s absolutely fine. Just contact us for a return shipping label for free.

Lastly, we don’t dropship. We have highlighted that time and again we do not. We however do dispatch from Asia and we are a relatively small operation that offer weekends to our warehouse staff, so things can be a little slower yes. Your package has already been dispatched since the 27th Feb, when your order was placed on the 25th Feb and the tracking information has been sent out to you also I think it may have gone into the spam folder. The package is marked as delivered by the 9th March?

We are a Rotterdam based company and we do dispatch from both locations. As we have stated very clearly in our Shipping Policy. We also explain why we dispatch the way we do. This is the first point where customers find out shipping costs and how long it would take, thus, it seems to be the most logical place for this. Our shipping policy states up to 18 days for Belgium and you have already received that within 12 days.

Reviews and ratings are important to small businesses like mine. We love what we do and we do our best for our customers. We absolutely believe in fairness and it is your opinion of course. Please do let us know when you prefer a return within 14 days of receiving your products.

Regards,

Kerrie

Betygsatt 5 av 5 stjärnor

Lovely PJs and kitchen accessories

Splendid items and a terrific customer care led by Kerrie who should’ve charged me for resending the package I had missed at the post office (due to a big foot injury) and didn’t. Once I got my hands on the lovely dishes I had bought (will probably hang them for how nice they are) , I offered to pay for the extra shipping, but she refused. Let me know if you can find another customer care of an independent shop (YEP), behaving so nicely, in Europe. It’s giving “savoire faire”, baby 👏🏻

12 januari 2024
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

💕 Thank you so much for your kind review. We are happy to hear that you love the products and hope to see you back in our store again very soon!

Betygsatt 4 av 5 stjärnor

Love it!

I have discovered The Linea Home this year and fell in love with their kimonos and pajamas. Unfortunately there was a problem with the sizing of the bottom parts of the pajamas (too small whereas the top parts fit well/loos). Only for this reason I give 4 starts, even though Kerry mentioned they have found a solution to the sizing problem for the future! I am looking forward to it then!
Regarding the textiles, they are very nice. Everything I have purchased is 100% cotton, and I love it. Also the customer care is really good, Kerry was very nice all the time. Thanks again Kerry!

24 juli 2023
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

💕 Sorrry we have missed this review! You're more than welcome. We want our customers to feel very looked after. Both positive and negative, we love to at least have a dialogue. Thank you for the review.
Since our chat, we have been looking at so many options to provide more flexibility in sizing, e.g separates, separating regions.
We hope to have you back in our store very soon.

Betygsatt 5 av 5 stjärnor

Lovely and friendly Communication!

The products of the store are totally cute, so I ordered from lineahome. Unfortunately, my package was lost. I then contacted the store and must say I have never had such great, lovely and friendly communication. It was immediately taken care of my problem and all levers in motion to send me a new product. Today I finally received the shoes, with a little longer wait than planned, but it was worth it ! Would order here again anytime. Thanks for everything !

12 juli 2023
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

💕 Julia, thank you so much for your review. Of course, communications are important and things can go wrong. It's more important that you get to enjoy the products and come back for more!

Betygsatt 5 av 5 stjärnor

Kawaii Products/ Great Customer Service

Very cute items, ordered for myself and as gifts, carefully packaged and great service.An item was no longer available and the staff was very helpful and responsive to helping me with an alternative. Have ordered multiple times and will again. charming products, reasonably priced and shipped in EU, so packages arrive quickly (helps when its for a special occasion) Highly recommend!

9 juli 2022
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

💕 Thanks Lessa! Thank you for such a kind review. Sorry it took us so long to reply to this, we simply didn't see it. We'd love to have you back again and again.

Betygsatt 3 av 5 stjärnor

Comes from China, made for petite women

I usually try to avoid ordering products from China, but fell for it this time due to the Dutch URL. That was bummer number one, but then I thought „Hey, most clothes are made in Asia anyways, so what's the difference whether they are stored in between or shipped directly?“ The pajama arrived two weeks after ordering. The kimono top is great, absolutely loving it. The issue is with the pants. Just as with Spanish brands like Oysho, the pants seem to be tailored to very petite girls. I usually fit an M e.g. at H&M without issues, but my curves make the pants sit tight at the butt and thighs. Plus, the pants are not made for a 176 cm woman with a 89 cm inseam, they are way too short. Bear that in mind when ordering.

30 juni 2023
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Hi Garrelts,

Thank you for your review and sorry for our very late reply. We understand that sizing is forever an issue, when there's basically no regional/ brand uniform sizing, and that I can totally understand that it can be frustrating, even with size charts. However we do offer Free Return when the sizing aren't correct for you.

We're forever upfront with our information, how and where we operate. You will find all the answers in the Shipping Policy and we're always up for a dialogue.

I hope you had contacted us about the sizing and have received a return!

Regards,

Kerrie




Betygsatt 3 av 5 stjärnor

Pretty products ( Chinese sizing and distrubtion.)

I ordered two products here. It doesn't mention that the sizes are Chinese sizes on the site and therefore smaller, so you might want to order a larger size if your shopping here.

The quality of the products is fine and I do enjoy their branding.

I found it too much of a hassle to return the product as the top did fit and already made the mistake not to read the shipping policy etc (as all products are send from China, which is where their distributor is.)

I asked a question per email about the products but got a less-than-professional response so that was a bit of a red flag. The response was vague full of typos and no name of the sender. Very unprofessional and the message was something along the lines as read in responses to other reviews here where they deny to be a dropshipper yet give you the definition of drop-shipping in pretty words.

The products are delivered and packaged in two bags. One from the factory and another bag over the other bag with their brandname on top. That is a nice touch. Overal it's fine.

Just be mindful of the drop-shipping element and read the shipping policy and such before you order.

P.s I did found the same product on aliexpress and got a replacement for the bottom there that didn't fit. It was cheaper and faster delivered. ( and yes it turned out be be the same product). Make of that what you will.

1 juni 2023
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Hi Tee Jee,

Thank you for your message. First of all, we're sorry to hear that you're not completely happy with the product. We are always happy to discuss & resolve issues. If customers are not happy, you have 14 days to return products to us.

Regarding sizing ~ Every country/ brand has a different sizing scale, so while we strive for an EU average, it's never going to be 100% perfect for every customer, especially new customers. We provide sizing tables in our product description so new customers can make their own measurements. If it's wrong, we also offer Free Return.

Regarding Return Process ~ We of course prefer not to have returns. It adds costs and extra shipping trips. So no, we don't include a return shipping label in the package which is an extra piece of paper that is wasted in every order. We answer our emails within 1 business day, I think the return process is more interactive, where we offer alternative solutions and more tailored solutions.

Typo happens haha. What can I say?

Of course it's very difficult to have customers to understand all the challenges and sometimes compromises we face as a small business. We can only do our best and hope that customers return. Luckily for us, we see customers return over and over :) You win some, you lose some. We aim to please every customers and to treat them with care and respect.


Betygsatt 5 av 5 stjärnor

I have been buying from The Linea Home…

I have been buying from The Linea Home since I discovered them two years ago. I have nothing but praises for this company and how Kerrie makes sure customers are taken care of. Errors can happen of course, but they are always solved with ease and friendliness. I had a chat with Kerrie for a while as she requested that I give her a review, all I can say is you know you are cared for as her customer. I will continue to support this shop, and so will my friends.

4 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

toller Shop mit niedlichen Sachen für den Alltag

Ich bin durch meine Tochter auf diesen Shop aufmerksam geworden,und habe mittlerweile meine zweite Bestellung erhalten. Bin total begeistert von den tollen, süßen Angeboten und die problemlosen Transaktion. Kann den Shop nur weiterempfehlen und bleibe eine treue Kundin.

4 november 2022
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Thank you so much for the kind review! It's actually been a very tough week for us, but having a review like this just reminds us why we work so hard :) Thank you again. We look forward to your next orders.

Betygsatt 5 av 5 stjärnor

Can't recommend this shop more

Very seldom do I find a shop with so many lovely products, excellent customer service and really transparent and upfront. I can't praise and recommend this shop more. Kerrie is the nicest human and there has been an incident that she really doesn't have to do anything about, but had spent hours hunting something down for me.

I can't wait to see how this shop grows into and looking forward to my next purchase of the cutest items for the house. So much joy.

24 oktober 2022
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Thank you so much for such a kind review. As we have always said, we're not perfect, but we'll work hard to head towards that direction. We are super grateful for every customer that supports us, the best news for us is that customer returns for more. Thank you again.

Betygsatt 5 av 5 stjärnor

One of my favorite online shops for cute and sweet stuff

I made my first order in this shop at the beginning of this year, and since then I'm back on a, regularly base. I love the cute products and the communication with the shop's owner is always gentle and warmly. If something isn't available for the moment, they're always concerned to help and make you happy.

I once tried the surprised gift box and every product was chosen with much care and love. I really appreciate this. In general the shop's owner is a real darling. Always caring and supportive to fulfill the customers wishes. It's always a joy to come back here. And I can't wait to see you soon ❤️

30 september 2022
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Thank you so much for your time to give us your review. We appreciate that 100%. Thank you for being such a wonderful customer. We work hard in hope to make relationships as such x Thank you!

Betygsatt 5 av 5 stjärnor

Great shop

Items arrived in good time, customer service is great, products I have received are perfect. I will happily purchase from this shop again.

5 september 2022
Omdöme utan inbjudan
Logotyp för The Linea Home

Svar från The Linea Home

Thank you for the time you took for your review. We totally appreciate it

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer