Ordered slippers and pair of socks. Nice items. I would have given more stars but delivery took over 2 weeks to the uk with no updates from retailer. However, they quickly responded to my enquiry when... Se mer
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Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
A lovely little shirt/jacket. Good quality fabric too. I was pleasantly surprised at how quickly it arrived with tracking available throughout it's journey.
Pyjamas were exactly as described - did take a while to arrive (about 2 weeks) but it does advise this on the website. Theyâre comfy and fit well based on their size guide :)
Bestelling geplaatst op 25 februari en op 7 maart nog niets ontvangen. Volgens track & trace komt bestelling aan over 10 dagen. Dit is bijna 1 maand na bestelling voor een levering vanuit Nederland?... Se mer
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Företagsinformation
Skrivet av företaget
The Linea Home is an online retail store that embraces the 'Harajuku vibe' & bring you kawaii & smart homeware from Asia to Europe. Shop fluffy slippers to cute pyjamas, beautiful bowls to unusual coffee mugs.
Kontaktuppgifter
Wouwerlaan 7B, 3043HG, Rotterdam, NederlÀnderna
- 0647600117
- hello@thelineahome.nl
- thelineahome.nl
3,5
Medel
67 omdömen
Ingen aktuell inbjudningshistorik
Det hÀr företaget har inte bjudit in sina kunder pÄ lÀnge. Omdömen kanske inte Àr representativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 mÄnad
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
A lovely little shirt/jacket
A lovely little shirt/jacket. Good quality fabric too.
I was pleasantly surprised at how quickly it arrived with tracking available throughout it's journey.
13 juli 2026
Omdöme utan inbjudan
Ordered slippers and pair of socks
Ordered slippers and pair of socks. Nice items. I would have given more stars but delivery took over 2 weeks to the uk with no updates from retailer. However, they quickly responded to my enquiry when I questioned slow delivery.
26 juni 2026
Omdöme utan inbjudan
Svar frÄn The Linea Home
Hi,
Thank you for your honest review. Our shipping period is up to 18 days as stated on our Shipping Policy, while most of our packages arrive within 7-12 days. Customs clearance/ local shipping company demands/ sometimes it could also be the period of in between restock that adds a few days, but we're 99% within 18 days.
Also our tracking information is sent via automatic emails, I wonder if they have gone into your spam folder, may be?
And lastly, as you mentioned, we reply to emails relatively quickly, within the day and certainly within 2 days. We are a small team, so when we have surges of order, it does take us a little time to get back to you. If we have received your email, we would always reply!
Anyway, good to hear that items have arrived well and you're enjoying them. We hope to see you back in our store very soon x
Regards,
Kerrie
Ignored cancellation requests
Ignored cancellation requests, shipped anyway â feels like a dropshipping scam
I was in the middle of building my basket when I accidentally hit checkout too soon - I hadn't even finished adding all the items I wanted. I realised my mistake immediately and emailed their customer service (no option to cancel on their website or via Shop.com!) within an hour to cancel the order. I followed up twice over the next few days, but got absolutely no response â not even an automated acknowledgement to confirm my emails had been received.
Instead of addressing my requests, they went ahead and shipped the order anyway on July 7th. I only received an automated shipping notification. No reply to any of my cancellation emails, no apology, nothing.
When I asked why they dispatched it despite my clear cancellation requests, they ignored me again. Now I'm stuck waiting for a package I don't want, will have to deal with the returns process, and wait even longer for a refund â all because they seemingly couldn't be bothered to read their own emails or stop a simple order.
Had they processed my cancellation request within a reasonable timeframe, I would have simply corrected my basket and placed a new, larger order. Instead, after this experience, if I even manage to get a response from them at all, I'll just be opting for a full refund. Glad I checked their reviews first!
To make matters worse, I've since looked through the reviews on this site and it appears they're just dropshipping items from AliExpress at markup prices, acting as a middleman with zero added value. Any legitimate business should have a way to cancel orders without having to beg customer service to respond. And if you do have to contact them, the least they could do is reply.
On top of that, their website states that the only way to get a returns label is via the exact same email address they've been ignoring me on. So I'm supposed to trust that they'll suddenly be responsive when I want to return something?
Hard pressed to believe this isn't some kind of scam. Avoid this company at all costs â terrible service, shady business model, and zero accountability.
My order number is Order #18595. Sounds like your email system might be broken as I've sent at least three in the last week.
9 juli 2026
Omdöme utan inbjudan
Svar frÄn The Linea Home
Hi R,
Unfortunately I've just checked all of our emails & we have not received any cancellation from you at all. If you email us, or let me know your order number, we can simply arrange a free return & refund.
It really has become quite a repetitve response. We don't dropship but we do ship our packages from Asia. This is clearly stated on our Shipping Policy.
It all started with 1 person accusing us & you look at every comment here, then even if it's not true it must be true because everyone says so. We literally can't help that.
So yes, please let me know your order number so we can proceed from there.
Regards
Kerrie
Pyjamas were exactly as described
Pyjamas were exactly as described - did take a while to arrive (about 2 weeks) but it does advise this on the website. Theyâre comfy and fit well based on their size guide :)
11 juni 2026
Omdöme utan inbjudan
I ordered a pair of slippers which wereâŠ
I ordered a pair of slippers which were 40 to 41 but even though Iâm a size 7, they were too small. It was disappointing because that was the biggest size but fortunately my daughter takes a size 6 so she is able to wear them however, they only just fit her.
1 maj 2026
Omdöme utan inbjudan
Svar frÄn The Linea Home
Hi Susan,
Thank you for your fair review. Eu 40-41 is indeed straddling between UK 6-7 :( I always go for a little larger for slippers myself, but you will have to miss out on this design indeed. We will keep this in mind and try and find more designs that cater 42-43 and above. We do, but Asian girls do have generally smaller feet, but we're up for the challenge!
I bought three shorts
I bought three shorts. They arrived but two of them were too small and asked for change. They gave me the instructions that i followed but since then, nothing happened ( at least three weeks).
I donât have any shorts, not an email and my money have gone.
Donât buy
10 mars 2026
Omdöme utan inbjudan
China quality and wrong size
Ordered an M, recieved an XL that fits super ugly. Poor quality also
10 april 2026
Omdöme utan inbjudan
Svar frÄn The Linea Home
We unfortunately couldn't find a customer under the name C Pieters on our system at all. If you have placed it under an other name, all you have to do is contact us for a Free Return and Refund. Just email us on hello@thelineahome.nl
If we have communicated already, we already mentioned that we could send a size that is different to what you order to align with your national average. The hip measurement doesn't change because the label is different. We also cannot dictate how the fashion industry in your country that they are selling 2 sizes above the International sizing.
While I can understand that when you're used to another label, but if it fits, it fits, and we as a brand refused to keep enlarging our sizing/ changing the labels, because it's not 'body positive' to do that. Unpopular opinion, I understand that, but it's not healthy to be upset about a label.
If the fit doesn't work out, but it does for plenty of our customers, then please do take up our offer for Free return and refund.
Nunca recibĂ mi pedido y tampocoâŠ
EscribĂ una mala reseña porque despuĂ©s de mĂĄs de un mes no habĂa recibido mi pedido y ahora la quiero rectificar porque un vecino recogiĂł mi paquete y no me habĂa avisado, asĂ que pido disculpas y por eso modifico mi reseña en este momento.
9 april 2026
Omdöme utan inbjudan
Svar frÄn The Linea Home
Hi Carmen,
We appreciate the change and more importantly that you found your package! Please know that we're very responsive, things can sometimes go wrong but we're always here to resolve. We hope you enjoy your products & return to our online store soon. x
Regards,
The Linea Home
Svar frÄn The Linea Home
Hi Debora,
Thank you for your time to give us a positive review. Our official shipping period is 18 days, our packages usually arrive within 7-12 days, so you're right, this one took the FULL duration. We hope you are enjoying the products regardless & we hope to see you back in our store very soon x
Regards,
The Linea Home Team
Would recommend!
Items arrived quicker than stated. Unfortunately one item was damaged in transit. The packaging was really sturdy so just bad luck.
Contacted them and got a really fast reply saying they will replace the damaged item.
24 februari 2026
Omdöme utan inbjudan
Svar frÄn The Linea Home
Thank you so much for your kind review. We hope to see you back at our store very soon
Love the capybara stuff and Fuji
Love the capybara stuff and Fuji ! A little bit long shipping but the products are great!
13 februari 2026
Omdöme utan inbjudan
Svar frÄn The Linea Home
Thank you so much x We are glad you are enjoying the products. Feb is a challenging time for us when our dispatch area usually go for a 2 week+ public holiday, where nothing goes in/ out. But we do mention in our Shipping Policy and homepage during those days.
Nice products! Delivery took a bit more than iâŠ
Delivery took a bit more than i expected but i receive all in good shape and the items are exactly what i expected! Loved the pinamas!!!
13 februari 2026
Omdöme utan inbjudan
Svar frÄn The Linea Home
Great! Thank you for your review. We are glad you are enjoying the products. Feb is a challenging time for us when our dispatch area usually go for a 2 week+ public holiday, where nothing goes in/ out. But we do mention in our Shipping Policy and homepage during those days.
Meme: "when you order it" VS "when you receive it at home"
I ordered a newborn romper, and it came all the way from China - meaning it took 2 weeks to be delivered -, with no label whatsoever about the brand, badly ironed so it didn't follow the shape of the romper, and with a fabric-info label only written in Chinese.
I do believe it was indeed cotton, but the label could not be read.
It was meant to be a gift and it looked like I bought it from one of those extremely-low-cost Chinese websites. Not to mention, the product I purchased did NOT in fact cost few euros.
If you're selling poor-quality Chinese products, the website should clearly state so.
Absolutely not worth the money.
I'm giving 2 starts instead of 1 only because the fabric did not end up being polyester, which would have been the cherry on top of the awful cake.
12 januari 2026
Omdöme utan inbjudan
Svar frÄn The Linea Home
Hi Chiara,
Sorry for our late reply, I have just spotted this. We are sorry that you are not happy with what you received. The item is in fact 100% cotton but never arrive in such a state that you're describing. Now I understand that this is now in Feb, no customer of ours will ever need to keep something that you are happy about. We always offer Free Return & refund. We're more than happy to offer that to you still ever though it is now 2 months down the line.
Just contact us, if you still have the item, whatever state, we'll take the return. Just email us ~ hello@thelineahome.nl
Regards,
The Linea Home Team
Pajama and a shirt very poor quality
I bought a pajama and a shirt but the quality is very poor and miserable. The cotton is so thin that it's almost transparent. I do not suggest to buy these items.
2 februari 2026
Omdöme utan inbjudan
Svar frÄn The Linea Home
Hi Simona,
Thank you for your feedback. Sorry for our late reply, we haven't received any notification for it.
We are also sorry to hear that this is your experience. We definitely push towards 100% cotton for our garments, we tested these garments & I wear that shirt regularly, I'm personally not finding it 'transparent' or 'thin'.
Since this is the first that we have heard of this, please know if you had just email us for a free return and refund within 2 weeks of receiving. If you're still in the possession of the items, simply contact us via email hello@thelineahome.nl, we can make an exception to still take these for return.
There's no reason any customers of ours need to keep something they don't like. However, I would also say, items are starch pressed usually and thus appear harder as they arrive, if you had washed them, you will find that these garments do get softer and softer over time.
Regards,
The Linea Home Team
Love the colourful hand towels
I ordered hand towels and I love them. Only wished they were shipped from their Dutch warehouse and not all the way from China. But communication was good and quick, no issues whatsoever.
8 januari 2026
Omdöme utan inbjudan
Svar frÄn The Linea Home
Great! Very sorry for our late response, we never saw the notifcation and seeing this for the first time. We really appreciate your time and feedback. We have kept the dispatch in Asia to eliminate an additional shipment to the EU warehouse, which I totally understand may take a little extra few days, but from what we are experiencing, it will make around 3-4 days difference and we're not sure that the extra shipping fee/ storage fee is justifiable. But we're definitely working to make things faster and faster.
Hope to see you back at our store very soon.
Regards,
The Linea Home Team
Svar frÄn The Linea Home
Great! Very sorry for our late response, we never saw the notifcation and seeing this for the first time. We really appreciate your time and hope you enjoy your products. Hope to see you back at our store very soon. x
Dropshipper
Deze webshop doet aan dropshipping. Voordat je hier iets besteld: check eerst of het niet op AliExpress of Temu te koop is. De eigenaresse heeft allerlei smoesjes, maar ze voldoen echt aan de definitie van dropshipping:
-Geen voorraad in Nederland
-Verzending vanuit Chinese magazijnen
-Houden zich niet aan Europese regelgeving
-Product gaat qua prijs een aantal keer over de kop
Ik heb 20 (!!) euro meer betaald voor een product wat ook op AliExpress te koop is. De verzendkosten kreeg ik niet terug, ook al gaat het om kinderkleding (de baby kimono) waarvan meerdere consumentenorganisaties zeggen dat het onveilig is.
Door de individuele verzending vanuit Chinese magazijnen hoeven ze zich niet aan de EU regelgeving te houden + ze vragen het driedubbele bedrag van wat het product waard is (+ verzendkosten).
20 november 2025
Omdöme utan inbjudan
Svar frÄn The Linea Home
We DO NOT dropship. At our volume of sale, it simply doesn't make sense and it's impossible to. If you have a problem with the origin of product, say it as it is. WE absolutely comply with EU regulations. Just as the FREE RETURN that was offered and accepted by you.
DO NOT say what you don't understand and go out and take small business down because you didn't get your initial SHIPPING FEE back.
If you like quality from Aliexpress and Temu, then buy from Aliexpress and Temu. I would personally NEVER put my child in garments from there :)
Lovely good quality piyamas
I bought in tow occasions some piyamas and I was delighted as the fabric was good quality and beautiful. I am very happy with my purchases and I will probably do some more in the future :-)
1 juli 2025
Omdöme utan inbjudan
Svar frÄn The Linea Home
Thank you for your review, Lydia. We are happy to hear that you have loving the products have already returned for more kawaii homeware! Thank you for your continual support and we look forward to your next visit.
Great customer service
Iâve ordered multiple times and never got disappointed. The customer service is great! Kerrie always replies quick if you have a question or encountered any difficulties. Always personal and willing to find a solution.
13 juli 2025
Omdöme utan inbjudan
Svar frÄn The Linea Home
Thank you for your lovely review. We'd love to have you back at our store very soon x
Fuld tilfredshed
Jeg bestilte en kimono morgenkÄbe og den er super flot og behagelig og minder mig meget om de kÄber jeg bar da jeg selv var i Japan. Er fuldt tilfreds og nem med sporing af pakke. Jeg har allerede bestilt flere ting fra hjemmesiden.
24 juli 2025
Omdöme utan inbjudan
Svar frÄn The Linea Home
Thank you for your awesome review. We hope you continue to enjoy the robes, and we hope to have you back at our store very soon x
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