The Linea Home Omdömen 

We recently ordered a few bits and pieces for my daughter’s 10th birthday and she absolutely loves everything. Every item we bought is extremely well made and adorable. We’ll definitely be ordering again in future.

I've placed an order on March 10th. Received 3 separate tracking codes, which is fine, but out of those 3 only 1 has arrived and this shipment only contained 4 out of 6 products that I've paid for. On top of that, the items do not fit, so I've emailed about returning the items that I did receive and asked for a full refund. I've done this on March 25th and a reminder on March 28th. I've not gotten a response. I've also tried commenting on their instagram. Edit: After writing this review Kerrie reached out to me and informed me there was an issue with their email system where customer emails had incorrectly been assigned to spam. She suggested to wait for the second part of the order to arrive (tracking had been updated to be underway), and then advised me to reach out so she could arrange a full return. As soon as I received my full order, I let them know and they provided me with a DPD return label. Shortly after they received the items they refunded me in full. So while it didn't go entirely without hiccups I can say their customer service is excellent, I was guided through the return procedure and informed clearly of the next steps. So while I personally might be too big/tall for their clothes, I can definitely recommend them as a shop.

Ich habe bereits 2 x bestellt.
Ich bin sehr begeistert von den Pyjamas, langen und kurzen Hosen.
Ja, der Versand dauert etwas, aber es hat sich gelohnt : )
Schöne Baumwolle und alles passt.
Gerne wieder 🤗

Quality is very ok, not spectacular but not bad either. Pyjama sizing a bit weird, but communication was perfect! I never had a problem. No complaints here!

I bought products from Linea twice.
The first time the delivery took very long and I thought, perhaps I got scammed. But then I wrote to them and they answered me very fast and immediately sent out the items I purchased a second time, which then arrived in a timely manner. The second time everything went smoothly. I was very satisfied with the customer service as I felt that they really cared and made everything possible.
Mistakes can happen and orders can get lost, it's important that they tried everything for me to have a satisfying experience with them.

I love the products very much. The bath mat is still looking great after plenty of use and my sister is wearing her shark slippers all the time.
My boyfriend also likes his grumpy cat slippers very much.

So I cannot say anything negative about Linea at all.

I ordered a few items from them as christmas presents to friends and family. The PJ sets that I ordered initially, I thought were the wrong sizes. However, when they explained it to me that they usually ship one size bigger to make it comfortable for the wearer, I realized they were correct. I ordered M but they sent L sizes instead. And indeed, they were all very comfy and the fabric were very nice so I ended up keeping some of the PJ sets for myself and just ordered a new batch as gifts. Lol! There was also a missing item on my order; they were very quick to answer me and kindly sent me a new one. Overall, I am very happy with the items I purchased from them. I also got very good feedback from people I sent them to as gifts. Thank you!

indeed, you can't receive the products all at once but in multiple shipments; if that's ok with you and you are not in a hurry, your product will be delivered in excellent condition.
I read some reviews about the wrong pyjama size. Well, you can't expect the Asian size to be the same as the EU. I made this mistake once, and they were too small. :D But the fabric was nice.
It's not the same poor quality or ,, drop-ship,, as temu or Shein.
I have been ordering here for a few years now, and I like the products—they are very cute and of good quality, from tableware to pillows.

Very cute place to get your stuff. IF it's something to display on your desk, bring to the office or maybe you looking for a gift? I have been buying at Linea home for a couple of years now and it never disapoints.

Definitely a drop shipping company. The products are of very low quality for the price, there is not even a company tag on the item I ordered and the size was wrong.
Customer service not being honest either
Edit just to answer to the company : they sent me the incorrect sizing on the first time and told me about it and that they would send me the correct sizing that I ordered. When I tried on the itm with the correct sizing that I chose, it didn't fit anyway so I asked to return it for free but they consider that even if they made a mistake and didn't send the size that I ordered, I already benefited from a return.
Regarding the drop shipping complaint, you can find similar designs on cheap asian websites, the tag on the pyjama is the exact same (just the size is written on it)

Good communication, very bad product, that’s it. If you want an Aliexpress product with a expensive price this is your shop.

Absolutely horrible experience. It’s a drop shipping shop pretending to be in the Netherland, selling items of questionable quality. Also, the person behind this “shop” is not able to handle a business, si very unprofessional and rude.
Let me tell what happened.
I ordered quite a lot of items from them, and the issue i got was from a bundle of two dipping sakura plates. On the website I was able to choose the bundle (which gave a little discount from buying the plates separately), and in the bundle I could choose the colour of either plate. So i ordered one white and one pink. That was also states in my order receipt.
The problem starts when I receive two pink plates instead of one white and one pink.
I reach out to customer service (which, is no service at all but we’ll get there), told the issue and asked to give the pink plate back and change it for the correct colour i ordered.
They told me that is not possible, that i bought a bundle of two plates of the same colour, that they send and email about that but received no word.
I never got that mail, and they never gave me proof of them sending it when i asked (stating clearly that i either deleted it or is in my spam), meaning it was just an excuse to not fix their problem in sending the wrong item.
They said that the possible solution would be buy another 2 plates in white. They tried to present this as a generous offer with 5€ discounts, and that they would happy to “fix” the issue this way. So to fix a mistake I should pay more money.
I told them that, asking for this email proof, showing them that the website let me choose 2 different colours for the items in the bundle, and that the receipt also stated that.
They never listened to what I said and kept repeating the “generous” offer. I tried to make then understand what happened and that i didn’t want more, i wanted to change the wrong item for the right one.
They then started talking very passive aggressively, telling me that they’d stop being nice, that i was bullying them, and that I was trying to get a free item (at that point, i already send back the wrong plate).
They threatened to take back the offered discount (that i never asked for), to stop talking because it’s not healthy, also said that they tried to compromise but i refused to listen and that they would stand their ground (??are we in high school??)). They also tried to guilt tripping me saying that they spent money on the return label of the plate!! And that i should be respectful of the problem i caused them. I say this as i said to them: if they can’t afford or don’t want to give this services, then change your policies. It’s not the customer fault if you make mistakes and have to pay for them.

Also They refused to acknowledge the issue with their website and kept saying that I was bullying them and pushing.

In the end I didn’t want to pay more for the items u order and the thing just ended there.

To summarise :
-low quality products
-fake shop in the Netherlands, but it’s actually drop shipping from China
-rude person behind the customer service
-tried to scam me into buying more

I will 100% receive a long and winded defensive answer by Kerrie, like any other bad review here. You can find the same item elsewhere, do not give money to this person.

Bus as they said, “i stand my ground “: you are a shameful shop that scams customers, and are not able to handle all the issues a business has to face.

**edit: so asking questions and explanations where none is given is being a Karen now. You should look at your behaviour as a business, cause you just showed your true colors. And I guess learn to read fully what a person writes and yo reply instead of dodging questions

Also never said i would return everything, that’s just a lie

Great first experience. I am unable to rate the product, as it was a gift to someone else in a different country, but their customer service is top notch.

There were some issues with the delivery company, and I reached out to the store. The reply was immediate. Kerrie jumped into action, looking into the delivery and contacting the delivery company directly. A solution to my problem was provided in 31 minutes, on a Sunday!

Really appreciate the help and the care. 10/10 would recommend :)

Really love this company. The original pyjamas I ordered were so lovely but a bit small. They were so helpful and accommodating in suggesting other items in an exchange. I decided to order the autumn leaves Kimono which is so stunning in person. The material is lovely. Everything arrived safely and packaged nicely. Thanks for all your help Linea Home!

Communicative when sending orders, good quality products that you can't really find anywhere else and when the carrier lost my order, The Linea Home went out of their way to make sure I got my order still. Great and personable customer service. Thanks!

I brought 2 of their pajamas and I’m extremely unhappy with the product. I spend more than 60€ and the quality is miserable. It’s definitely drop shipping. Please don’t buy anything from them!!! The cut is terrible and the fabric is super thin. Even Aliexpress has better quality…

One of the best customer service experiences I've ever had! They were extremely kind and very patient with me and gave me a lot of options. Products are adorable and the fabric in the yutaka/kimono pj's is so comfortable and soft! I had a very positive over all experience with the linea home and will return as a customer for sure!

Excellent customer service and great item. My first order was lost by the delivery service (not this company's fault), and a replacement item was sent out very quickly with a message to keep me updated. I will use it again. My daughter loved her flip flops.

I have been buying kawaii stuff on this site for years now, and always had a great experience. The products are lovable and unique, and the customer service is amazing: they reply and fix any little problem as soon as possible and are always very kind and friendly. Totally recommend it

After my trip to Japan I got obsessed with the kimono/yukata style pyjama's. So comfy!

I think the fabric of the Hana Hana Pyjama is a bit thinner than I expected. Which isn't bad for the hot summer days, but it makes it just a liiiiiiittle bit see-through. But really just a bit!

I was glad that I found this shop. I was even more thrilled that the shop is based in the Netherlands. But sadly they don't always ship from here. This is something they are very transparent about though! So don't be like me and just read the information on the website better.

The shipping took about two weeks. But when I figured out why I didn't really mind.

Will order again soon :)

I love everything Kawii but habe missed a "safe place" to buy from. I have now found it. I bought cloud slippers, dino training chopsticks for my son and 2 kiminos for our baby. I was contacted the next day that I had missed an offer, giving me a free kimino more! (Baby kiminoes). Well written mails, I was able to add a kimino.

Simply amazing service, I am over the moon with love. Thank you, shall come again

Cloud slippers size 41 (true to EU size)
Dino training chopsticks (seems amazing)
Baby kimino sz 56
Baby kimino sz 62
Baby kimino sz 80 (i think)
(All super soft, seems well made and I am very excited to wash them and get to use them)

Ordered 30th of may
Extra kimino delivered 12th of june
Bigger package delivered 19th of june