The Knights Vault Omdömen 

615
•
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Delivery was much faster than I expected. The product was easy to track after purchase. It also looks like what was advertised on the site. I do wish that the product description came with specs such... Se mer

Betygsatt 5 av 5 stjärnor

I have kept coming back to the knights vault because it is so good. This item is going to be a gift but I know the person I'm giving it to is going to love it. The craftsmanship is top shelf and th... Se mer

Betygsatt 5 av 5 stjärnor

Von der Bestellung bis zur Lieferung hat es nur wenige Tage gedauert. Es wurde per Mail frühzeitig informiert wo sich die Ware befindet. Die Ware hat die beschriebene Qualität. Alles perfekt gelaufen.... Se mer

Betygsatt 5 av 5 stjärnor

Ich hatte kürzlich Kontakt mit The Knights Vault und bin rundum zufrieden. Ich hatte zunächst eine falsche Version eines Schwertes bestellt und wollte deshalb die Bestellung stornieren. Der Kundens... Se mer

Företaget har svarat


Företagsinformation

  1. Souvenirbutik
  2. också i
  3. Butik för samlarobjekt

Skrivet av företaget

At The Knights Vault you will find one of the biggest sword collections available anywhere including many unique weapons. From sword replicas inspired by Lord of the Rings or Game of Thrones to Viking and Roman swords and hand made Scottish weaponry. As well as weaponry, we stock a broad range of beautiful handmade Scottish gifts, Lord of the Rings and Game of Thrones memorabilia, and heraldic themed gifts. There is something for everyone backed up with world class service and worldwide shipping.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

615 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(615)

65 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Horrendous delivery time - 5 months!

Sword itself came exactly as described.

My issue was with the ridiculously long wait time for this product. Originally ordered on December 1st with the knowledge that this wouldn’t be here in time for Xmas, I was fine to wait until the estimated Jan/Feb date. I waited months with very little communication from the team here, only ever giving myself updates when I prompted them to. They asked if I wanted to proceed with my order or pick something as from their stock, I waited as they still wanted me to pay an additional £80 for a different product! Finally arrived last week (8th of May I believe) with no sort of compensation for an over 5 month long wait time.

Like I say the product was exactly how it appeared, but not worth waiting nearly half a year…

8 maj 2025
Omdöme utan inbjudan
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you for sharing your experience, Yasmin. We’re so sorry for the long wait and lack of proactive communication. We understand how frustrating this must have been, especially without any compensation for the delay. We really appreciate your patience and will use your feedback to improve our service going forward. If there’s anything we can do to make this right, please don’t hesitate to reach out ⚔️

Betygsatt 4 av 5 stjärnor

Good service

Delivery took a while, but they did email me to ask if I was okay with this. The product arrived in good condition, and has made its recipient a very happy person

7 maj 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you so much for your understanding! We’re glad the product arrived safely and made the recipient happy. Appreciate your patience and kind words ⚔️

Betygsatt 5 av 5 stjärnor

Fantastic customer service

Fantastic customer service, emailed with updates on lead time. Product is well made and packaged well.

1 maj 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you for the 5 stars, Rebecca! Glad to hear you appreciated the updates and are happy with the quality and packaging ⚔️

Betygsatt 5 av 5 stjärnor

When we ordered the item

When we ordered the item, we got a email saying its out of stock would we like our money back or wait till it came back in stock. You are great at keeping us informed. The item was well packaged. You are brilliant thank you will be definitely buying more items from you.

1 maj 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thanks so much for the 5 stars, Libby! We’re glad you felt informed throughout and that your item arrived in great condition. We look forward to assisting you with your next order! ⚔️

Betygsatt 5 av 5 stjärnor

Great Quality Item

Great customer service, fast shipping! I received the package and was well received. The Scottish Dirk was great quality, very satisfied with this purchase!

19 april 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you, Blake! So glad to hear you’re happy with the Scottish Dirk and our service. Appreciate your support ⚔️

Betygsatt 4 av 5 stjärnor

Customer service was quick in answering…

Customer service was quick in answering questions. The sword came in a timely manner. This is my first sword, but certainly not the last.

17 april 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you, Ifrah! We’re honoured to be part of your first sword purchase and glad everything went smoothly. Can’t wait to help you find your next one! ⚔️

Betygsatt 3 av 5 stjärnor

£9.99 for delivery yet nearly 14 days…

£9.99 for delivery yet nearly 14 days for item to arrive

19 april 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you for your feedback, and we’re very sorry for the delay. We always try to aim for faster delivery. We appreciate your patience ⚔️

Betygsatt 5 av 5 stjärnor

Great service, great customer experience

Ordered the deluxe Andùril from the knights vault as an engagement gift for my fiancé. It arrived swiftly and securely packaged, and with a lovely note from the team.

Absolutely recommend.

10 februari 2025
Omdöme utan inbjudan
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you, Christa! We’re really glad the deluxe Andúril arrived safely and could be part of your special gift. Wishing you both all the best, and we appreciate the recommendation! ⚔️

Betygsatt 5 av 5 stjärnor

I bought Galadriel's dagger

I bought Galadriel's dagger, and I'm over the moon about how beautiful and well made it is. I first visited their little shop in Edinburgh, and needless to say, I could not help myself. NEXT up a proper big sword for me. Totally recommend!!!

7 mars 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you so much, Maria! So glad you’re happy with Galadriel’s dagger. Looking forward to helping you find that big sword soon! Appreciate the recommendation! ⚔️

Betygsatt 5 av 5 stjärnor

Will purchase again

Placed an order prior to Christmas for Ragner Sword. Company kept in touch and done everything they could as the order was on back order.

7 mars 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thanks so much for your patience, Shannon! Hope the Ragnar sword was worth the wait ⚔️

Betygsatt 5 av 5 stjärnor

Jon Snow Dire wolf sword (series version)

After a year of the sword being handled and used in many pictures I thought it would be the perfect time to review it. The quality of the swords is impeccable, making the price well worth it. The staff is absolutely amazing because when the sword arrived, the plaque that it came with had misaligned holes so when I had mentioned it, they were so nice about it and sent me another one for free. I definitely want to get the Ragnar Lothbrok sword next to add to my collection :)

28 februari 2025
Omdöme utan inbjudan
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you for the awesome review, Lucy! We're so pleased to hear the sword has lived up to your expectations and that our team was able to resolve the plaque issue quickly. The Ragnar Lothbrok sword will be a perfect next addition! ⚔️

Betygsatt 5 av 5 stjärnor

i visited the local shop in edinburgh …

i visited the local shop in edinburgh sarah newton the store manager was extremely helpful and equally passionate about the job . the delviery time was great and the quality of the product phenominal

26 februari 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you so much for your kind words, Bren! We're thrilled you had a great experience at our Edinburgh shop, Sarah is fantastic and we’re lucky to have her. So glad the delivery was fast and you’re loving the quality. Hope to see you again soon! ⚔️

Betygsatt 5 av 5 stjärnor

Have ordered 3 items from home in the…

Have ordered 3 items from home in the US and bought 3 items from the shop when we visited scotland numerous times love all items and like the quality and I see another item to get this year during our visit.

19 februari 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you for your continued support, Peter! We're honoured you've chosen us both from the US and during your visits to Scotland. So glad you love the quality, and we can't wait to see you again this year! Excited to show you what's new ⚔️

Betygsatt 5 av 5 stjärnor

Great service

Great service, great quality arrived very quickly and in perfect condition.

19 februari 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you so much! We're thrilled to hear everything arrived quickly and in perfect condition. Really appreciate your support! ⚔️

Betygsatt 5 av 5 stjärnor

Witcher king sword …

The sword was purchased as a Christmas present for my son . However when it became known that they would not be able to fulfil before Xmas Sarah e mailed us in good time to let us know and offer full refund. However we elected to wait until the product was back in stock and was kept updated on any progress regularly and received the order today and has not disappointed. The communication and goodwill from the shop was much appreciated.

11 februari 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you for your kind words, Vincent! We truly appreciate your patience and understanding. Hope your son enjoys his gift! ⚔️

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service, quick and kind. Got an upgrade because of a long waiting period. Amazing product, very happy!

30 januari 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you for the 5 star review! 🗡

Betygsatt 5 av 5 stjärnor

The order was carried out

The order was carried out, dispatched and arrived in very short order, much quicker than anticipated but I'm not complaining. Excellent service for my first order.

30 januari 2025
Logotyp för The Knights Vault

Svar från The Knights Vault

Thank you for your 5 star review, Sam! ⚔️

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