Thehok Omdömen 

These guys go by multiple names including “thehok” - they use a membership scam where they unknowingly sign you up to a membership and charge you without you knowing or consenting. Type their name into google alongside “fraud” or “scam” and you’ll see a full description of the scam. The cancellation process is convoluted, lengthy and deceptive. Please refer them to consumer affairs, demand they refund you and inform platforms on which they advertise.

I received a product that needed to be returned. The company has agreed to replace the product at no additional cost.

The process of getting a replacement was quick and easy HOK definitely takes customer service seriously

My package was delayed and I reached out to customer service and they were able to find my package and verify it was still on its way. Very happy with there help and they were very quick to respond!!! Cant wait to git them and try to leave another review!!

Customer service with HOK was excellent: quick, responsive and helpful when I raised my concerns. The perfumes themselves were decent at best, though. The scents were fine, but longevity fell well short of how they're described on the website, fading much sooner than advertised. HOK has offered replacement bottles, which I'm waiting on now. If they perform better, I'll happily update this review. For now, 3 stars: full marks for support, but the product hasn't lived up to it yet.

A great product, nice customer service. Thanks go to Ryan!

Wanted to exchange 1 or 2 of my bottles ordered and was denied but they send me another bottle of my choice for free, so happy with their customer service. They may want to consider their exchange program for unused bottles.

Excellent customer service, Handled the issue quickly. I will definitely recommend HOK for future purchases

I ordered the colognes I only received two of them the other two are gonna be shipped out but the colognes smell so good I’m gonna be buying more soon, I’ve been getting compliments left and right, this is the best dupe scent cologne website you can get from

Was very excited to try HOK because reviews were good. The 2 scents I chose didn't work for me. I couldn't distinguish between the scents. Contacted customer service and within a short time, they offered to replace my order. Hoping for a better experience with the next bottle.

I received my order slightly later than anticipated. While I didn’t particularly enjoy the scents, I didn’t mind because they were similar to the actual scents. I promptly emailed customer service, who responded within minutes and offered a reasonable discount.

Kia Ora Whanau!
I'm from NZ and would like to say HOK is awesome for what they offer and back it up even better with their service. Comms are prompt, clear and genuine. The scents I chose unfortunately didn't work out for me, but they stood behind their promises and came to a fair resolution for me, being from the other side of the world from the USA haha! I really appreciated this. Hard to find such good service these days, but HOK have it!
Their scents are amazing and really do last longer than the big-buck brands. Still figuring out which scents are right for me, but I know with their service I'll get it right soon! Thanks, Al & Ryan from the HOK support team. Massive Tēnā kōrua from NZ

It’s great had and issue where I was sent the wrong fragrance and they got to me super fast and sent me a new one all colognes smell great and customer service is equally as good I recommend you try it you won’t regret it

I wasn’t too happy with my order, they offered to replace it without any extra charge.
Love the ease

Staff was outstanding

Great smelling affordable cologne. Doesn't spray on super strong then fade in a couple of hours. Lasts long and only noticed when near. On preference alone, I didn't like one of the three fragrances I selected but customer service quickly made things right. Very happy to now have access to so many hi quality options.

Beware of House of Klone (HOK) – Predatory Subscription Trap
Rating: 1 / 5 Stars
Deceptive checkout practices and unauthorized recurring monthly charges. Do not give them your card.
If you are considering buying anything from House of Klone (HOK / Klone Scents), stay away.
I placed what I believed was a standard, one-time order for cologne. Nowhere in the primary checkout flow was it made clear, prominent, or obvious that I was opting into a monthly subscription or VIP membership. They use dark patterns during checkout—burying recurring billing terms in tiny print or pre-checking recurring charge options—designed to hook you without your knowledge or consent.
The nightmare starts when you discover unauthorized charges hitting your statement a month later. Trying to cancel is deliberately difficult:
Hidden account controls: There is no straightforward, one-click button in the customer portal to manage or cancel the recurring charge.
Customer service runaround: Support is unresponsive, relies on canned AI deflections, or tries to argue against cancellation and refunds.
Disputes and cancellations: The recurring billing is set up so aggressively that, like many other buyers running into this trap, getting the charges stopped often requires filing a formal fraud dispute with your bank or replacing your payment card altogether.
Even setting aside the deceptive billing, no dupe cologne is worth having to police your bank statement every month.
Advice to anyone caught in this: Skip the back-and-forth emails with their support. Contact your bank or credit card provider immediately, dispute the charges as unauthorized, and instruct them to block any recurring merchant authorizations from this company.

If I could rate this brand lower than one star I would. First, my package was delayed. Second, the advertised wear time of 12 hours lasts less than 30 minutes. Their website states that “If for any reason you’re not satisfied, we accept returns within 30 days of delivery, even if you simply don’t like it.” But after multiple emails with customer service trying to refund the product within days of receiving my product they refused to refund me and did not honor their policy.

They force you into a subscription which they say is free on the invoice then bill you $4.14 in a seperate transaction,
It is very frustrating to cancel,
Came here to make people aware of this before purchasing

The subscription also sets up an automatic monthly reorder.
Absolute snakes

I ordered two bottles of cologne on the assurance that they were going to smell as advertised. I took a look at more reviews and realized this company has been misleading customers for quite some time. They refuse to cancel my order, although the items had not shipped yet. When I got the cologne, it smelled nothing like the reported description. I have gone back-and-forth with customer service attempting to get a refund and they are incredibly unhelpful. Avoid these folks at all cost.

Update: they just offered a partial refund if I change my review to a positive one. What a joke. I guess that explains the 5 star reviews with barely any detail.