The Grass People  Omdömen 

94
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have bought numerous products from this Company over a number of years and all have done exactly what was claimed. The website is also excellent and easy to navigate! I will be converting part... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I bought thrive grass seed and the appropriate pre seeding fertiliser as recommended by The Grass People to remedy the large patches of no grass from when I 1st sowed the area last autumn. This was so... Se mer

Betygsatt 5 av 5 stjärnor

Fast and efficient ordering and delivery service. After fully scarifying and re-seeding my lawn, 6 weeks later I once again have a full lush green lawn again. I used a mix of steadfast shade, steadfas... Se mer

Betygsatt 5 av 5 stjärnor

The Grass People have provided me with professional advice and easy to follow instructions as well as providing excellent products, again with easy to follow directions. It’s reassuring to have su... Se mer


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

94 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 20 % av sina negativa omdömen

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4,2

Alla omdömen

(94)

33 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Fertiliser works a treat

Ordered the Organic 365 fertiliser from The Grass People. The product was well packaged and despatched in a timely manner. After cutting the grass on 28th May I used the fertiliser on my grass then watered it in. It's now the 10th June and after a few rain showers I can see the difference the fertiliser has made to my grass. I had some brown patches in my grass (as there has been hardly any rain in the south east over the last few months) and now the grass is turning a lovely dark green and the brown patches are disappearing. Extremely pleased with the performance of this fertiliser.

29 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Don’t bother buying from these!

Don’t bother buying from these!

I wished I looked at the reviews before hand.
So I brought £50 worth of grass seeds wishful thinking I was getting excellent lasting seeds… they don’t even grow. I have 2 attempts over 2 months and nothing!
Might aswell wiped my a with a £50 note.

Email them and you don’t get a reply back.

6 juni 2025
Omdöme utan inbjudan
Logotyp för The Grass People

Svar från The Grass People

Hi Eric

Thank you for taking the time to share your feedback, however we're really sorry to hear that you've been disappointed with your experience.

We’re also sorry to learn that you didn’t receive a response to your email. We’ve looked into your order and, unfortunately, we haven’t been able to find any previous correspondence from you. If you’re happy to get in touch again, we’d really like the opportunity to help resolve any issues you’re having. Please email us directly at Expert@thegrasspeople.com, and a member of our team will be happy to assist you.

We don’t currently use Trustpilot as a platform for collecting reviews. For a more accurate reflection of our customer experiences, we invite you to take a look at our Feefo reviews page, where you can see genuine feedback from verified customers: https://www.feefo.com/en-GB/reviews/the-grass-people

Thanks again for your feedback, and we hope to hear from you soon and get things sorted for you.

Regards,
Roisin

Betygsatt 1 av 5 stjärnor

This grass seed is terrible

This grass seed is terrible , used on patches like I do every year on my lawn using top soil and raking dead grass out , thought I’d try a so called better grass seed , it doesn’t grow , tried again with proven system didn’t work the 2nd time either
Response off grass people “need to wait longer” “the weathers been too hot” etc
Do yourself a favour and go elsewhere

26 maj 2025
Omdöme utan inbjudan
Logotyp för The Grass People

Svar från The Grass People

Thank you for taking the time to share your feedback, and we're sorry to hear that you’ve been disappointed with the results of your recent sowing.

As we mentioned in our previous message, it’s likely that a few environmental and situational factors are affecting the germination and early growth of your grass seed. While the recent warm weather has given many lawns a great start to the season, consistent temperatures above 20°C, especially when paired with dry spells can actually slow down germination and root development. This could be why you’re not seeing the growth you’d normally expect, even when using your usual routine.

That said, one of the great things about grass seed is that although it can be fussy, it’s also incredibly hardy. It has a clever way of waiting until the conditions are just right before getting going, so often it simply needs a little more time.

We completely understand how frustrating it can be to wait for results. If you've not seen any improvement despite the rain and consistent watering, please don’t hesitate to reach out to us at expert@thegrasspeople.com, as we’d love to help further.

Regards
Roisin

Betygsatt 1 av 5 stjärnor

Grass seed didn’t grow

Grass seed didn’t grow. Have used company before and the grass seed was ok. Reached out to company who wanted an essay and photos of what we did. Would have liked them to replace the 2 kg bag that I received but to no avail. Won’t use this company again as wasted my money.

21 maj 2025
Omdöme utan inbjudan
Logotyp för The Grass People

Svar från The Grass People

Thank you for your feedback, and we're sorry to hear that you've been disappointed on this occasion especially after having a positive experience with us before.

To enable us to properly investigate and provide the best possible support, we do ask for a bit more detail including some photos. This helps us understand the full picture and give you tailored advice, as there can be a number of factors that affect how grass seed establishes.

If you're still having issues and would like our help, please feel free to email the following information to Expert@thegrasspeople.com:

Your order number
Which seed mix was sown
The date it was sown
How the area was prepared before sowing
What aftercare steps were taken (e.g. watering, mowing, fertiliser use)
Whether the area gets full sun or any shade during the day

It would also be really helpful if you could send over a few photos of the area as it looks now, this will give us a much clearer idea of what’s going on and how best to help.

Regards
Roisin

Betygsatt 1 av 5 stjärnor

Long delays with little contact.

My ordered products had been delayed by a week so I reached out to the grass people on email (no phone number) and was informed that DHL had to do a warehouse search for my parcel which would take 24 hours. Three days after that I have still not heard anything. I’m surprised they use DHL who have a really bad rating in the UK.

13 maj 2025
Omdöme utan inbjudan
Logotyp för The Grass People

Svar från The Grass People

Thank you for your feedback, and we're sorry to hear about the delay with your delivery and the lack of updates you've experienced.

This is certainly not the level of service we aim to provide, and we completely understand your frustration. When we’re working with couriers, there can sometimes be unexpected delays, especially when a depot search is required, as these can take up to 24–48 hours to complete. While we do our best to keep customers informed throughout the process, I’m sorry that this wasn’t your experience on this occasion.

We appreciate you taking the time to let us know, and we’ll take this on board as we continue to review and improve the service we offer. We hope you’ll give us the opportunity to provide a better experience in the future.

If there's anything else we can do to help, please don’t hesitate to get in touch.

Regards
Roisin

Betygsatt 1 av 5 stjärnor

POOR CUSTOMER SERVICE !!!

After doing a product search on the website for lawn weed killer I was recommended a product it was £80 which I felt was rather expensive but hoped the cost would reflect its quality,I opened the product I was sent a couple of weeks after receiving it only to find it was a bag of grass seed and nothing to do with clearing weeds as I was recommended,I contacted The Grass People via email and basically got the usual run around and finally my last email went unanswered I am now £80 out of pocket and have a bag of grass seed I do not require.

12 maj 2025
Omdöme utan inbjudan
Logotyp för The Grass People

Svar från The Grass People

Thank you for taking the time to share your feedback. However, we're really sorry to hear that you're disappointed with the service you received.

Having checked our previous correspondence, I can see that we reached out to request confirmation of your order details so that we could assist you further, however, we’ve not received a reply. If you did respond to that email, it may not have come through to us, and we sincerely apologise if that's the case.

To help us resolve this for you as quickly as possible, please could you forward your original email to expert@thegrasspeople.com?
Once we have the necessary information, we’ll be happy to look into this and do everything we can to make it right.

Regards,
Roisin

Betygsatt 1 av 5 stjärnor

Failed Delivery - No Customer Service Repsonse or telephone Number to call

Previously we had several deliveries from The Grass People/DHL. Most recent delivery not arrived - DHL advised delivered but offered no signature. Several online requests and emails To The Grass People - no response. No telephone Number for them either ? I have paid for goods that have not arrived. Customer Service non existent

15 maj 2025
Omdöme utan inbjudan
Logotyp för The Grass People

Svar från The Grass People

Thank you for your feedback, and we're very sorry to hear about your recent experience and I can assure you this is certainly not the level of service we aim to provide. We do pride ourselves on offering a high level of customer service, so we're really sorry if that wasn’t your experience on this occasion.

If you’re still experiencing issues, please email us at expert@thegrasspeople.com as we’d really appreciate the opportunity to look into this for you and resolve it as quickly as possible.

Regards
Roisin

Betygsatt 1 av 5 stjärnor

Rubbish

I've planted their wild seed mix 3 years running , following their instructions .

I've not had any flowers , just long grass .

12 maj 2025
Omdöme utan inbjudan
Logotyp för The Grass People

Svar från The Grass People

Thank you for taking the time to share your feedback, however, we're really sorry to hear that you've had disappointing results.

We’d really appreciate the opportunity to look into this further and help resolve the issue. If you’re happy to, please email us at expert@thegrasspeople.com with a few details about your order and how the area was prepared. Our team would be more than happy to assist.

Regards
Roisin

Betygsatt 1 av 5 stjärnor

Very little to no growth in circa. 2 months!

Purchased in March but very little to no growth. Spoke to customer services (eventually) regarding “guarantee” which was not honoured. Disappointing.

11 maj 2025
Omdöme utan inbjudan
Logotyp för The Grass People

Svar från The Grass People

Thank you for your feedback, and we're very sorry to hear you've been disappointed with your recent experience.

We understand how frustrating it can be when results don’t meet expectations. Grass seed can take time to establish, and as part of our Grass Growth Guarantee, we do ask customers to allow up to 6 weeks for full germination and establishment, as several environmental factors can affect this process.

If you've still not seen successful growth after this period, please don’t hesitate to get back in touch with us. We’d be more than happy to review your case and work with you to resolve the matter.

You can reach us directly at expert@thegrasspeople.com.

Regards
Roisin

Betygsatt 5 av 5 stjärnor

Very happy with the results.

Enough time has now passed since my purchase, to leave a meaningful review.
Our garden is shaded in multiple areas due to trees and fencing and we have heavy clay soil. As such, I ordered 2kg of heavy clay soil seeds, and 2kg of shade seed. I mixed the bags 50/50. First I turned the ground my seed was due to be cast over, then I manually aerated the whole surface with a pitchfork. I lightly scatted the surface with a mix of rehydrated coconut coir, compost, horticultural sand and natural seaweed lawn feed, cast the seeds evenly, lightly covered again with the above mentioned mix and lightly watered. Some areas had to be covered with a germination protection layer due to persistent birds. I watered every day, sometimes twice a day. Today, I can see the full results! Our grass is even and beautifully green. I also have a heavy mix of white clover in my lawn (intentionally, and previously sown) so this really holds the grass up and vice versa. I can’t wait to see how my lawn and garden evolve. I will be purchasing more seed, to overseed some areas that I didn’t quite get to before the birds struck, but overall, I am impressed and I would definitely purchase from The Grass People again.

30 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Absolutely rubbish customer service

Why is it impossible to speak to these people or DHL who delivers for them? DHL took a photo of the delivery on my door step then left a card saying it needs a signature they’ll be back tomorrow. I work. I can’t wait in all day just for grass seed. Try messaging and calling no one to talk to automated absolutely rubbish service. So I decided to call the grass people just the same don’t answer messages on Facebook etc can’t find a phone number. The money they charge surely they can employee someone to answer the phone. Who knows when it’ll be delivered and I’ll be home to sign. I won’t be wasting my money here again that’s for sure.

8 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A regular buyer from The Grass People.

A regular buyer of grass seed. Product always 1st rate, is delivered in a matter of days and is competitively priced.
Typically, the seed germinates within 7-10 days and thesults have been fabulous. Visitors to the house think that new lawns have been laid.

6 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Not fit for purpose.

I purchased grass seed from The Grass People based on their website’s advice that it could be sown at any time of year. After following their guidance and experiencing complete failure, I requested a replacement. Despite multiple emails, they have ignored my complaint. Very disappointing customer service.

28 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have nothing but praise for the…

I have nothing but praise for the company; its range & quality of products, delivery timescales, advice and ongoing guidance through newsletters (via e mail) is first class.
Specifically, I’ve used grass seed, slow release fertiliser and 3 in 1 fertiliser and all have performed admirably. There are cheaper products on the market but this is case of getting what you pay for and right now, I wouldn’t look anywhere else for my lawn care needs.

3 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Every year I buy my grass seed from The…

Every year I buy my grass seed from The Grass People to reseed my lawn. The seed is high quality and performs well. The packaging is good quality, delivered quickly and includes detailed instructions on the best time and techniques of when to sow it. Highly recommended.

2 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Impressive fast delivery

Impressive fast delivery. Very pleased with the choice of seeds I made for my particular soil type which is growing nicely. Would readily recommend The Grass People for the choice they offer to anyone looking for grass seed.

27 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Grass seed for clay soil

I have ordered 2 times for my grass seed the quality is very good a fast and efficient service i would recommend and the information they send out in emails of the hints and tips on how best to get results from your products is very good and ideal for beginners and seasoned gardeners

1 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have found my people

I have found my people! The Grass People! Honestly this is some of the best grass seed I have ever used. Lush, thick and green. The website is really easy to use and the packaging is top quality. You wont regret using them.

2 april 2025
Omdöme utan inbjudan

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