There was an issue with a rear derailleur which, when phoned after hours (!) was quickly addressed by the business owner by sending a new derailleur free of charge with express post. That is incredibl... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've only bought once through The Brig but it was an expensive component. Had a warranty issue which can be stressful however the after service at the Brig was awesome. Will definitely continue to... Se mer
Wheels are great, they can take a while and the guys are building heaps so replies can take a bit via email. If you ring them up they will answer and sort everything out right away though, so definit... Se mer
Nice to see new business models in the market in Australia. Dont be fooled by the prices this is all 100% legit. They've built me wheels. Sold me derailleurs etc. Will be back again.
Företagsinformation
Skrivet av företaget
Here at The Brig, we're on a mission to lower the cost of mountain biking. We buy parts in bulk and pass the savings on to Crew Members
Kontaktuppgifter
30/50 Meatworks Ave, 2100, Oxford Falls, Australien
- 0411588390
- team@thebrig.com.au
- thebrig.com.au
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing set of wheels
Amazing set of wheels. Turn around on order to delivery was very quick.
Absolutely amazing service
Absolutely amazing service! The whole process was quick, easy, and completely stress-free. The boys, Eugene, Jono, and Tom, were such a pleasure to deal with—friendly, professional, and always happy to help. They went above and beyond to ensure we had the wheel in time for race day, which was incredibly appreciated. Communication was excellent throughout, and nothing was too much trouble. Highly recommend their service and products:
Great product at the right price
Great product at the right price, prompt delivery, A1 rating. Thanks
Custom XC wheels and a few spare parts
I contacted Eugene prior to ordering some custom XC wheels. Once I ordered the wheels, along with a few unrelated spare parts, the entire shipment arrived in a couple of weeks. Build quality seems good and I am really enjoying the ride quality. I was looking for a light wheelset and the final weight is consistent with the advertised weight on the website. A good experience.
Excellent and responsive communication
Excellent and responsive communication. Was able to answer all queries and went above and beyond to help out. Highly recommended and will be back.
Communication was good & the wheel…
Communication was good & the wheel looks great.
The price is good & delivery to & from was easy.
Delivered as promised.
Awesome wheels
Awesome wheels, awesome ordering process, great company! 100% recommend the Brig
All around good service
All around good service, had an issue with an order that was dealt with professionally and right away!
Happy to please orders again and again.
Thanks
Able to change the order after a week…
Able to change the order after a week of placing, instant reply, excellent communication! Could track the parcel on shop.
Great prices on the gear I need and…
Great prices on the gear I need and excellent service.
The Brig had the tyre I wanted in…
The Brig had the tyre I wanted in stock.
Received it just a few days later.
Perfect.
Thanks
Ignored a genuine return/refund request
Really poor service from Eugene, I bought a rear derailleur on the recommendation of a bike mechanic only to find out it would not work with my Cassette etc, 2 days after purchasing I explained all this via email and sms to Eugene who just blanked me - it was a genuine reason for returning but The Brig have not responded, disappointing and bad service!
Fast delivery.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








