Outrageous prices for school photos, and even more outrageous shipping costs. Dread this charade every year, the photos aren’t even that good. Miserable perfunctory customer service too.
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Det här tycker kunderna
Poor quality on high price. I don't understand why my daughter school using them. They are far away from professionals and (as a photographer myself) they shouldn't exist on the market at all... On th... Se mer
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Ridiculously expensive for a single photo. Not sure why our school choose this company as the price is almost double on what we paid last year. Also there is no option of a digital copy like most ot... Se mer
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Really impressed with the customer service with Tempest. Our school uses them for official photos and I have consistently had such helpful and rapid responses to my queries. Whether its regarding phot... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Founded by Horace Tempest over 80 years ago, Tempest Photography has been at the forefront of the photographic industry for nearly a century. As the first school photography company in the UK to move to full digital processing, with a digital laboratory that is the most state-of-the-art in Europe, you can be sure of first-class images, every time.
Kontaktuppgifter
H TEMPEST LIMITED, TR26 3HU, ST IVES, CORNWALL , Storbritannien
- 01736 751555
- tempest-orders.co.uk
1,9
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Unreasonably expensive
So expensive and we have only few options and seems like they have monopoly in School protograpgy
31 maj 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hi Kasun, thank you for your review.
I am sorry to read that you find our prices and packages to be expensive. We do offer an extensive range of various products, but we introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
If you would like any further discussion with regards to ordering our any of our packages, please contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) where an advisor should be able to help you further.
Kind regards, Olly.
Greedy Fat Cats!
As many others have stated, the prices charged by Tempest are extortionate, to say the least. £20 per photo at a minimum cannot be reflective of the labour and overhead incurred. Taking one primary school with seven classes of approximately 30 children. If only half the parents could afford to purchase a keepsake of their child's school years, that's over £2000 revenue for one day!! And this is done several times each school year!! It's no wonder they reported profits of 4.5 million and 1.3 million in 2022 and 2023, respectively. Why not give parents a fair opportunity to maintain the precious memories of their children growing up? The schools also have a lot to answer for by repeatedly contracting Tempest at these prices; the only answer is to boycott purchasing their photos.
29 maj 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hi Stewart, thank you for your review.
We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.
Our pricing reflects more than just the print, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly.
Unreasonably expensive
Unreasonably expensive. Tempest have monopoly on school photography. It means it is not parents choice to select them, instead schools work with them and we have no choice but to buy from them.
I'm sure that they are many different local better photographers, much cheaper that schools can work with after properly wetting them.
27 maj 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Ali, thank you for your review.
We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly.
Outstanding Service – A True Gem at Tempest Photography!
I recently reached out to Tempest Photography with what I thought was a long shot – trying to recover my old school photos from nearly 10 to 15 years ago to purchase. To my absolute delight, I was put in touch with Paula, who went above and beyond to help me.
From the very first interaction, Paula was incredibly communicative. She kept me updated every step of the way, and what seemed like a daunting request turned into a smooth and surprisingly quick process. To my amazement, she was able to locate my photos, and I couldn’t be happier.
I’m so grateful for her help and thrilled to have these memories back after all these years.
Thank you so much, Paula – you’re an absolute star!
28 maj 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Amundeep, thank you for your five-star review!
Tempest Photography keep all images on our system for approx. 10 years so there is never any harm in asking if we still have the images on our system. Whilst there are normally certain measures that would need to be addressed, I am delighted to read that my colleague Paula provided outstanding service and was able to fulfil your requests.
I have passed your feedback onto her directly, and should you have any more queries, please do not hesitate to contact her directly or our other representatives on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or via email customerservice@htempest.co.uk.
Kind regards, Olly.
Extortionate!!!
Extortionate!!!! We have 2 daughters of our own and also have 2 boys we care for long term. The cost to just have 1 photo each is eye watering. Discounts should be made available to children in care. Saying that, prices should be much lower. TYou are just taking advantage of an exclusive opportunity and ripping parents off. I would have bought so much more if the prices were reasonable.
19 maj 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Chris, thank you for your review.
We do offer an extensive range of various products, including multi-image packs and electronic downloads. I am sorry to read that from the selection available, there is not something which is exactly what you are looking for. We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
Whilst I understand from your review that you have placed an order, thank you very much, if you have any further queries on which would be the best pack to suit your needs, please contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm).
Kind regards, Olly.
Extortionate delivery
The proof never came home and the link wouldn't open without the special code. Part of the blame obviously lies with school as I didn't get through ordering information and by the time I realised I'd missed something, I'd missed the free delivery to school window. Not a very reliable system!
17 maj 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to read that you experienced issues with retrieving the proof/link from the school.
If you received a link, you would not have received a physical proof., which may explain why you never received a proof at home/
The delivery charge only applies if the order is placed outside of the free 14-day back to school delivery option. It is not simply covering the cost of a stamp - it is a fee for individual handling postage and packaging and postal insurance, so should your order be lost or damaged in transit, we replace the items free of charge.
Should you have any further queries, please contact our Customer Service team on 01736 751555 (opt. 5, Mon-Fri 8-15am-4:15pm) where a representative should be able to advise you further.
Kind regards, Olly.
Rip off
Rip off. What on earth cost £22.50 just for a single digital copy? Very expensive and poor choice of bundles to purchase.
13 maj 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to hear you are unhappy with the pricing of our digital download. It is important to understand the nature of the product. You are not simply buying an electronic file (for customers wishing just to have an electronic memento, we would suggest the Image to Mobile product), you are buying it with the license release for unlimited printing/file sharing, so the more you use and share the file, the better value for money it becomes.
However, I shall pass your feedback onto our Marketing department who will assess your comments further.
Kind regards, Olly.
Tempest were amazing
Tempest were amazing. I cannot fault the service at all. It was great. Shannon put in extra effort to help resolve a problem we had and supplied us with photos we loved. Thank you
9 maj 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Lewis, thank you for your five-star review!
At Tempest Photography, we value our customers and their feedback, therefore I am delighted to read that Shannon has provided amazing service and has corrected your problems without an issue.
If you have any further issues, please do not hesitate to contact us again on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or via email customerservice@htempest.co.uk. I have passed your feedback onto Shannon as well.
Kind regards, Olly.
Very poor company
I’ve unfortunately been quite disappointed with Tempest Photography over the years. I’ve never been impressed with the photography or the print quality, but this year’s class photo was particularly poor — very dark and dull. In the past, the photos were often overexposed, but compared to this year’s, the older photos actually look much better!
When I contacted Tempest Photography to explain that the photo was very dark, I attached a comparison showing all the past class photos together and requested a lighter reprint. As a graphic designer familiar with photo editing, I know this kind of adjustment is quite easy. I even scanned their photo, brightened it myself, and sent them the comparison.
Unfortunately, they responded that they would not adjust the image and offered only a refund if I returned the print. I wanted to keep a memory of my son’s last class photo at his current school, so I was left with no good option but to keep a poor-quality print. Due to the low quality, even scanning and reprinting it myself isn’t really feasible. (I also asked about purchasing the digital file but was told that’s not an option for class photos.)
I would caution schools looking for a photographer to carefully consider before choosing this company.
I can see Tempest Photography has replied to my review on the 12th May, but I respectfully disagree with their comment.
The photos from previous years were indeed overexposed, but they still looked better than the recent print, which I found to be of much lower quality. I was able to brighten the new photo myself as mentioned above, in the same way those earlier ones were brightened, so the issue doesn't seem to be about exposure but rather the overall quality of the original image.
Unfortunately, I wasn't given the option to purchase a digital file, which would have allowed me to return the print for a refund—something I would have preferred.
7 maj 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Raquel, thank you for your review.
I have located your original enquiry and I have looked at the image myself. Unfortunately, as the class photograph was taken outside, there are certain factors that are out of our control, such as weather conditions.
Due to these condition that the sun was behind the children casting a shadow over them, we are unable to brighten as this will affect the entire image, including any overexposed portions in the photograph itself. Therefore, regretfully, the only option would be to return for a refund.
Please accept our sincerest apologies for being unable to help you further. In this instance, our inability to help you further is a rare occurrence and I have certainly raised this further with the relevant department.
Kind regards, Olly.
very expensive had to try 5 times to…
very expensive had to try 5 times to get card details accepted. Useless cyber customer services. Wouldn’t use if we had a choice but they know you don’t have a choice so show no interest to help and also know if you miss the deadline e they charge an extra £5 per print!!!
2 maj 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Michael, thank you for your review.
At the time of your review, we had issues with our e-commerce system but this is now fully functional, so please accept our sincerest apologies for this error.
We do have a Customer Service that is fully manned, and they can be contacted on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or via email customerservice@htempest.co.uk and a representative should be able to help you further. We also have a fully manned Direct Order team who are contactable on the same number but option number 3.
We charge an extra £5.00 per order as this is our delivery charge, and this is only required should you miss the free delivery back-to-school window or for home delivery. This is not applicable to our digital downloads, and this is per order, not per print.
Kind regards, Olly.
My child's last ever school photo year…
My child's last ever school photo year 11 so had to have it. However glad it will be my last dealings with tempest. No option to purchase 1 or 2 large prints on their own. Or no package with 1 large 2 mediuim, or 1 large 1 meduim...Nobody wants 10 wallet sized prints or ones with a weird design around them! People dont really carry wallets these days
anyway. So you basically end up with loads of photos or hardly any. Why you cant buy a decent size single or 2 prints is beyond me! Absolute rip off!
2 maj 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
At Tempest Photography, we aim to provide a number of packages that appeal to a wide variety of familial situations, and in some cases the bigger the bundle the better the price. Therefore, I am sorry to read that you are unhappy with our packages and our prices.
Whilst we supply a assortment of packages, we do also offer a digital download where you pay for the digital image and the license for unlimited printing on the high street - the more you print, the better the value.
However, I shall certainly pass your feedback onto our Marketing department who will assess your comments further.
Kind regards, Olly.
Amazing customer service
Of course the photos and frames are great quality that's the easy bit but the customer service and care was off the chart good. Thank you so much
1 april 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Tim, thank you for your five-star review!
First and foremost Tempest Photography values our customers so our products and the service that we provide should reflect on this. Therefore, I am delighted to read that you have deemed our service as amazing.
Should you have any more queries, please do not hesitate to contact us on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) where a representative should be able to help you further.
Kind regards, Olly.
Ridiculously expensive!!
Ridiculously expensive!!! £19.50 just for a print!! Will be advising the school to use someone else in the future!!!
26 april 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Kate, thank you for your review.
I am sorry to read that you view our prices to be 'ridiculously expensive'.
Tempest Photography work closely with our schools to generate the best outcome that would reflect all of our needs. We provide schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources.
I shall certainly pass your feedback onto the relevant department as we take all of our reviews seriously.
Kind regards, Olly.
Absolute rip off!
Absolute rip off!! This company should be ashamed! They know you want your child’s memories so will charge stupid prices. I paid for a class photo roll up and that’s the only one I will ever buy in my life! I hope you go bankrupt!! £43 for a framed picture is ridiculous!
25 april 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Emma, thank you for your review.
I am sorry to read that you are extremely disappointed with our prices and packages.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly.
Terrible - do not use!!!
Awful photography, childs head cut off and glasses halfway down his nose.
Photos all printed on one sheet so you have to try and trim them yourself with scissors.
Awful service!!!
4 april 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to read that you are unhappy with the service that you have received. Unfortunately, our photographers do rely on the pupils being presented to them "photo-ready", as they are limited in their interactions with the children in terms of commenting on or adjusting appearance. This is in case they inadvertently cause undue upset or offence.
Please could you contact our Customer Service team on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or email us at customerservice@htempest.co.uk where a representative will be able to look into your order and images further to see if anything can be done.
Kind regards, Olly.
Amazing customer service from Shannon
Had my graduation in November 2024 and only just realised that one of the pictures I ordered for my USB was corrupted. I emailed customer service who replied the same day and sorted the issue out for me without any delays. Shannon was amazing and not only sorted out the corrupted USB image, but also helped me order another picture that I wanted. She was very friendly, prompt, and helpful and I can’t thank her enough.
7 april 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Kayla, thank you for your five-star review!
Tempest Photography always aim to provide the best possible service for our customers so I am elated to read that Shannon provided you with amazing customer service. I am sorry that you received your USB corrupt, and we do not ever want to provide a poor quality image to our customers.
I have passed your feedback onto Shannon, and I hope you are rest assured that if you had any more queries that we are able to help.
Kind regards, Olly.
customer service
Great customer service from Shannon today trying to track down a photo that I couldnt find online - incredibly fast and efficient!
7 april 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your five-star review!
I am delighted to read that Shannon has provided you with incredibly fast and efficient service, which is something that we always strive towards at Tempest. I have forwarded your comments onto Shannon, and she is thrilled that you were happy with her service.
Kind regards, Olly.
Good photos-easy to order
4 april 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Michael, thank you for your five-star review!
I am delighted to read that you are pleased with your photos and you found ordering with us easy to use, and i hope you continue to enjoy these photographs for a long time.
Kind regards, Olly.
Excellent company made possible by excellent staff
Excellent company made possible by excellent staff. I wish to commend Shannon who went above and beyond to meet the expectation of a fickle-minded customer like me. She showed customer service way above the standard. She did not hesitate to listen and be patient just to satisfy the customer.
23 januari 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Mr Ocampo, thank you so much for your five-star review!
I am delighted to read that my colleague, Shannon, provided you with excellent service, something that we at Tempest always attempt to provide. I have passed your comments onto Shannon and she is thrilled that you were satisfied with her service, and we hope to rectify any issue that would arise in the near future.
Kind regards, Olly.
Paula is the most hardworking individual…
Paula is the most hardworking individual in her department she helped me so much in regards to accessing my secondary school photo. She deserve to be acknowledged for her hard work and efforts towards assisting customers!
Chantell
18 mars 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Chantell, thank you for your five-star review!
I am delighted to read that my colleague Paula provided excellent service and she is certainly an asset to our team! I have passed your comments onto her personally and I thank you for providing a positive review of your experience.
Kind regards, Olly.
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