Poor quality on high price. I don't understand why my daughter school using them. They are far away from professionals and (as a photographer myself) they shouldn't exist on the market at all... On th... Se mer
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Det här tycker kunderna
Ridiculously expensive for a single photo. Not sure why our school choose this company as the price is almost double on what we paid last year. Also there is no option of a digital copy like most ot... Se mer
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Absolutely awful company, with poor and frankly abrupt and defensive support staff. The website is awful and doesn't clearly explain issues in the order (tried to order a group double pack, but couldn... Se mer
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Really impressed with the customer service with Tempest. Our school uses them for official photos and I have consistently had such helpful and rapid responses to my queries. Whether its regarding phot... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Founded by Horace Tempest over 80 years ago, Tempest Photography has been at the forefront of the photographic industry for nearly a century. As the first school photography company in the UK to move to full digital processing, with a digital laboratory that is the most state-of-the-art in Europe, you can be sure of first-class images, every time.
Kontaktuppgifter
H TEMPEST LIMITED, TR26 3HU, ST IVES, CORNWALL , Storbritannien
- 01736 751555
- tempest-orders.co.uk
1,9
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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My sons year 11 photo
The quality of the photograph of my son is appalling. Extremely not happy as I've bought from them over the past few years hoping the quality would get better. They are the Temu of the photography world. Please get your photos elsewhere. I cant beleive schools still use them.
18 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Suzanne, thank you for your review.
I am sorry to learn that you are extremely disappointed with the photographs that we have provided.
Could you please contact our Customer Service team on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or by email customerservice@htempest.co.uk where a representative can look into the issue further for you.
Kind regards, Olly.
Baffled that school continues to use…
Baffled that school continues to use this company. Poor experience year on year. Very difficult to choose from individual photo options as the photos are so blurred and you cannot select them to show full screen to improve the clarity. Pricing system is bonkers with massive bulk buy choices that aren’t actually what anyone would want.
24 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources.
There should be a way to view the images in a larger format on the 'Add' tab on our website where by clicking on the thumbnail you can see the larger.
We regularly review our products and run discounted pack offers and seasonal sales, so it is always worth checking to see if there is something suitable in the future.
Kind regards, Olly.
Negatives and positives
Negatives: Expensive, sometimes awkward pictures, more flexibility with packs and proving needed.
Positives: Quick and easy to order online with the QR code, no faffing around like there used to be!
22 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Emily, thank you for your review.
I am delighted to ready that you found our e-commerce system to be quick and easy to use, and I shall pass your negative feedback onto the relevant department who shall assess your comments further.
Kind regards, Olly.
Easy and quick to order
Easy and quick to order. Great looking photos.
21 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Anya, thank you for your five-star review!
I am delighted to learn that you found our e-commerce system easy to navigate and order through, and I hope you cherish the memories for the great looking photos for the years to come.
Kind regards, Olly
Massively expensive and the staff are…
Massively expensive and the staff are rude. Wouldn’t recommend.
12 juni 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Anya, thank you for your review.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do appreciate your comments and will share this with our management team. Could you also please email your experience to customerservice@htempest.co.uk about your experience with our staff so we can investigate this issue further?
Kind regards, Olly.
Horrendous prices & stupid sizes
Horrendous prices, ridiculous collection of various sized photos causing us to buy some that we don't need. My family would love one but I can't afford their prices to buy any extra but what I find disgraceful after paying over and above what we should - the audacity to make the photos a stupid size means they won't fit in a standard frame making them look awful in our favourite frames.
18 september 2024
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
I am sorry to learn that from the various packages that we have on offer you are unable to locate a product for you. It may be worth contacting our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) where an advisor should be able to discuss our packages further to suit what you are looking for.
Kind regards, Olly.
1,262 people can't be wrong
65% or reviewers give 1 star & reading them, it's clear they fall into one of two categories. Either the quality of the photo or the extortionate pricing for the weird combination of photos offered. This time around, I'm OK with the quality, but once again it's impossible to buy exactly what I want. Having 'split'families must be a God-send to Tempest, as it's impossible to get two, large portraits. And who really wants passport size photos!?
It's about time schools fought back and broke this monopoly.
Tempest, please don't copy & paste your usual reply as I'm not interested.
16 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Richard, thank you for sharing your feedback.
We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience again.
We offer an extensive range of multipacks and digital downloads to suit all pockets – and these can be duplicated or removed however you please on our website. Some of our products for new-intake and leavers are done as a combination of the individual portrait and year group. If you would like order anything that is not offered online, our Direct Order team may be able to help. Please call on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) where an advisor should be able to help you further.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly.
Rip off
So another year goes by without getting school photos. Absolute rip off. £45 for a triple image pack . trying to say its in a sale down from £65. use any on line or high street photo company and you can get a ton of pictures developed for that. even photo books and large prints all top quality. There is nothing your company offers that warrants such high charges, the paper and process is no different to anyone else. I imagine your sales would increase if you charged realistic prices.
15 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Andy, thank you for your review.
I am sorry to learn that you are disappointed with the products that we have on offer. Whilst you mention high street photography, we do provide the Image Download which includes the license for unlimited printing on the high street along with the ability to amend the photograph however you please.
We do offer an extensive range of various products, including multi-image packs and electronic downloads. However, we introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
Kind regards, Olly.
Issue dealt with quickly. Excellent service.
We had an issue with one of the Graduation photos. I contacted Shannon, who immediately dealt with the issue & I received my edited photo back quickly.
Many thanks to Shannon & Tempest Photography.
Excellent service.
Highly recommended.
18 augusti 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your five-star review!
Tempest Photography aim to provide high quality customer service should any of our customers be in need of help, so I am delighted to read that my colleague Shannon dealt with your issue in a quick manner. I have passed your feedback onto Shannon directly, and she is very happy that you highly recommend her service.
Kind regards, Olly.
Very expensive for school photos.
Very expensive for school photos.
12 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Sonia, thank you for your review.
We do offer an extensive range of various products, including multi-image packs and electronic downloads. I am sorry to read that from the selection available, there is not something which is exactly what you are looking for. We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
Kind regards, Olly.
What a complete rip off
What a complete rip off - this company should not be allowed to monopolise the school photos. The photos are completely over priced and they then sting you with overpriced delivery fees too.
Tempest, you should be ashamed of yourselves.
12 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Emma, thank you for your email.
We do offer an extensive range of various products, including multi-image packs and electronic downloads. I am sorry to read that from the selection available, there is not something which is exactly what you are looking for. We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
The delivery charge only applies if the order is placed outside of the free 14-day back to school delivery option, if the school has requested for direct ordering only or the customer opts for home delivery. It also is not just postage and packaging, but also postal insurance, so if the order is damaged or lost in transit, we replace it free of charge.
However, I have passed your feedback onto our Marketing department who will assess your comments further.
Kind regards, Olly.
It's like being at the airport.......
As many other people have commented this is essentially a captive market situation. They know you have no alternative on the day for a professional service so can charge extortionate prices like being at the airport. It leaves a bitter taste in the mouth that for 3 different images of a decent size you have to shell out £91.50 and that's just in mounts, not a frame. The Universities need to wise up and start offering some alternatives to encourage more competitive pricing
10 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Trevor, thank you for your email.
We are sorry to hear that you feel the need to complain about the prices of the packages that are offered; as one of the largest nationwide photographic companies working at university graduations, we make every effort to ensure our tariffs are priced competitively and affordably, while reflecting the quality of the materials used to process the photographs, which is of a higher standard to products processed through High Street or online photographic services.
H Tempest Ltd. works closely with the universities we are contracted with, to compile packs that they feel are designed to fit the requirements of graduates and their families across the spectrum, from individual graduates who wish to purchase a single photograph, to larger families who desire packs with multiple prints.
However, I have passed your comments onto our Graduation team who will assess your feedback further.
Kind regards, Olly.
Outrageous social parasites
Well… Another year passes, the kids are growing up and this momentous occasion is suitably marked by having our pants well and truly pulled down by the bandits at Tempest Photography.
Having read the responses from Tempest employees to other reviews, clearly they are essentially aware of their parasitic stranglehold on this sector.
Shame on you and your insane prices.
8 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Philip, thank you for your review.
I am sorry to learn that you are extremely disappointed with our prices.
We do offer an extensive range of various products to suit all pockets, including multi-image packs and electronic downloads, however, I shall certainly pass your comments onto our Sales/Marketing team who will assess your comments further.
Kind regards, Olly.
Rachel Walker ⭐️⭐️⭐️
Rachel Walker ⭐️⭐️⭐️. Amazing after speaking to someone who just kept saying clear search history - no name but she was useless. Thanks Rachel - on your va own you would be 5star!
5 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Claire, thank you for your review.
I am delighted to read that my colleague Rachel managed to rectify your query in the end, and i have passed your feedback onto her personally.
If you are able to, please could you email us directly at customerservice@htempest.co.uk so we can rectify the issue on our end with who you spoke to and in which department.
Kind regards, Olly.
The prices for graduation photography…
The prices for graduation photography are nothing short of extortionate. We paid over £94 for just three digital photographs, and later were charged an additional £36 for a single ones. This feels like complete greed rather than fair business.
What struck me most was the atmosphere. While queuing with family and friends, everyone was smiling and laughing, celebrating an important day. Yet the moment students and parents discovered the pricing, expressions turned to anger and disappointment. It cast a shadow over what should have been a joyful experience.
I fully understand that a business needs to make money, but these charges feel entirely unjustifiable. For many graduates and families, this is a once-in-a-lifetime event, and it’s disheartening to see it used as an opportunity for such excessive profit.
2 september 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your review.
We are sorry to hear that you feel the need to complain about the prices of the packages that are offered; as one of the largest nationwide photographic companies working at university graduations, we make every effort to ensure our tariffs are priced competitively and affordably, while reflecting the quality of the materials used to process the photographs, which is of a higher standard to products processed through High Street or online photographic services.
H Tempest Ltd. works closely with the universities we are contracted with, to compile packs that they feel are designed to fit the requirements of graduates and their families across the spectrum, from individual graduates who wish to purchase a single photograph, to larger families who desire packs with multiple prints.
However, I shall certainly pass your feedback onto our Graduation department who will assess your comments further.
Kind regards, Olly.
Great service
Great service from Shannon and the Technical team who helped with my Sons Graduation photo order. Very impressed by their prompt response, helpfulness and care. Photos received and very happy. Thank you!
25 augusti 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello, thank you for your five-star review!
Tempest Photography will always aim to fix any issues for our customers, whether the matter is big or small, so I am delighted to read that my colleague Shannon and our Technical team were able to amend the photograph to how you envisioned the original image.
Should you have any more issues, please do not hesitate to contact our Customer Service team on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm).
Kind regards, Olly
Absolutely fantastic service
Absolutely fantastic service! Easy to use site and easy to order. With lot's more options to choose from.
23 augusti 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Rachael, thank you for your five-star review!
Tempest Photography have recently updated our ecommerce system and I am delighted to learn that you found our website easy to use and order from.
We regularly review our products on our website so I am also very pleased to learn that you have found a product to your liking.
Kind regards, Olly.
Disgusting.
I am utterly disappointed by my experience with this company. Sadly, I had no choice but to use them for my graduation photos, and from start to finish, it has been nothing short of a disgrace. The pricing is extortionate, the options are shockingly restrictive, and the entire process feels deliberately designed to squeeze every last penny from customers.
On the day, we were told we could have a maximum of three photos taken, fine, I accepted that. But when ordering, I discovered I could only get two of those images in the so-called "graduate and family pack." The third image? I couldn’t just add it on, I was forced to buy a completely separate, overpriced pack just for that one photo.
Before ordering, I even phoned to explain exactly what I wanted: a large, a medium, and four smalls of each of the three images.
When my order finally arrived weeks later, I was shocked to find that the “graduate and family pack” didn’t even include small photos for both images-just one. When I had phoned as previously mentioned, at no point did they correct me or mention that what I was asking for was literally impossible under their system. There is no option to purchase additional small photos for multiple images, you can only get a “small pack of four” for 1 image in the graduate and family package . No flexibility.
For the third image, there was no way to get it without paying another £50, and if I wanted digital copies, that’s yet another £20 per image, but only for the ones in the family and graduate pack.
To top it off, the four small images i did receive, they didn't even place in the mounts. I have to cut the images out myself. I would rather not have the photos and get a full refund for the price i paid.
Looking at the reviews, seems they're not bothered as long as they get the money in their back pocket. Such a disappointment after such an achievement.
15 augusti 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Jess, thank you for your review.
Tempest Photography appreciates that all graduation ceremonies are a momentous occasion and the photographs should represent the celebration that you felt throughout the day. Therefore I am very sorry to learn that your experience does not reflect this.
So we can raise this further, please can you email your full experience on the day along with image reference numbers to customerservice@htempest.co.uk and we can certainly see if anything can be done to amend this disappointment.
Kind regards, Olly.
Poor proportions.
Lovely quality photo but the proportion isn't great. There is a large section of scabby gym roofing visible which is almost as much as the width of people lined up in the photo. This could have been cropped and more of the photo given over to the people.
11 juli 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Helen, thank you for your review.
I am sorry to learn that you are disappointed with the overall look of the photograph. Please could you contact our Customer Service team on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or email us at customerservice@htempest.co.uk so we can investigate the issue further to see if there is anything that we can do to help?
Kind regards, Olly.
Poor quality JPEG images
Poor quality JPEG images of our daughters graduation. Lots of digital noise, certainly didn't appear to be from professional quality cameras based on image size and quaility.
3 juni 2025
Omdöme utan inbjudan
Svar från Tempest Photography
Hello Emma, thank you for your review.
Tempest Photography aim to provide the highest of quality for our customers, therefore I am sorry to learn that you have received poor quality Jpeg photographs.
Please could you contact our Customer Service team on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or via email customerservice@htempest-co.uk where we can look into your order further for you.
Kind regards, Olly.
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