TEALYRA Omdömen 

83
•
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Ive really enjoyed Tealyras Earl Grey Creme. The flavour is amazing, and the aroma makes brewing a cup feel like a little treat.Its become a regular part of my morning routine. Im pleased with the qua... Se mer

Betygsatt 1 av 5 stjärnor

The worst customer service and the worst care for their customers. Impossible to contact. If you ever have a question or a problem with their product, delivery or other Fer your stuck. They will NO... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

What stood out was the care on both sides: a product I really enjoyed and a support team that took my question seriously. Very happy with my purchase.

Betygsatt 5 av 5 stjärnor

I decided to switch up my routine and bought a couple of their grandma's darden fruit blend and the bourbon vanilla rooibos. The flavors are incredibly punchy without needing to add any sweeteners. I'... Se mer

Företagsinformation

  1. Mat, dryck och tobak

Informationen kommer från olika externa källor

We dreamt of a place that tea lovers, connoisseurs, and amateurs alike could come together to explore the world of tea. Inspired by pure passion and a respect for authenticity, Tealyra was born. We strive to be a company that will provide you with what you're looking for, help you learn something new, try something new, and discovers something new about the second most consumed beverage in the world. Visit Tealyra


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

83 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 25 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(83)

17 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Worst experience ever

Worst experience ever.
I ordered two packs of matcha from tealyra.co.uk. and spent almost 50 euros.
They said on the order page, that I will receive matcha in 1-10 days. After already A MONTH of waiting, I've sent them direct email, asking where is my matcha. I didn't receive ANY RESPONSE.
After one more month I received a message from my post office. As I am from Lithuania, I needed to give a lot of information about the package to take it from the post office. AGAIN, AS I DIDN'T GET ANY EMAIL JUST AFTER I ORDERED MATCHA OR EVEN WHEN I DIRECTLY WROTE TO THEM - I couldn't take my matcha from my post office. So - zero communication, which leads to throwing my 50 euros away.

18 oktober 2022
Omdöme utan inbjudan
Logotyp för TEALYRA

Svar från TEALYRA

we applogize for this inconvenience.
how we did reply to you!
you have made an error in your email for your order - it was missing "L" in gmail.com, so you didn't get any order confirmations as well as correspondence from us.
as well as if you order from abroad, you have to be ready for the customs paperwork and paying import duty/vat

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service. Sergey responded immediately. Issues with delivery were corrected right away. Outstanding customer service. I have gotten three tea cups sets from this company, and only good experience.
Thank you

13 oktober 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

They filter out negative reviews

They filter out negative reviews on their product pages.

I wrote a critical review of a tea I purchased (2/5 stars). The review contained no vulgar or rude content but was critical of the tea. I left that review weeks ago and it still isn't up on their website 👎

I don't care how good your products are, filtering reviews so they look better than they are is dodgy and deserves 1 star

5 augusti 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

This is the first time I have brought…

This is the first time I have brought this tea. The fat belly detox variety. It tastes delicious. However, there are no instuction on how often a day to drink the tea. Can you advise? You would have got 5 stars if this information was stated on the packet

24 maj 2022
Omdöme utan inbjudan
Logotyp för TEALYRA

Svar från TEALYRA

Hello Mr Norries
Thank you for your review.
There is no general instruction how ofter to drink per day. You can drink as many as you want, but do not recommend over 2 liters. It is also may depend on the heath condition.
Hope it helps

Betygsatt 1 av 5 stjärnor

Just order regular shipping

I have been ordering from Tealyra for about 2 years...love the products. My issue is lately when I order FedEx two day, I never get it in two days. No one ever offeres to refund the difference. Like now, I placed an order on Wednesday, March 2nd and I see that it will be Monday, March 7th before I get it. Do you think anyone has contacted me to let me know why a delay and offered a refund? Noooooo! Don't order 2 day...just order regular. I'm getting ready to contact the BBB.

5 mars 2022
Omdöme utan inbjudan
Logotyp för TEALYRA

Svar från TEALYRA

Your comment is absolutely unfair and offended us. You hid facts and didn't write the truth.
When was your last order was placed - on 2nd at 18 pm EST. Our cut-off time is 2 pm to be able to ship the same day. As the result it was shipped the next day... did you say this in your comments???
The next day was Thursday 4th... Delivery time always counting by business days, as well as our website clearly shows - NO DELIVERY DURING WEEKEND AND HOLIDAYS!!!! Meaning, your order will be delivered on 7th, Monday. SO, WHAT ARE YOU COMPLAINING ABOUT???? Give us one reason, Why do we have to contact you with explanation after one day we shipped your order?
This is not the first time you are having this complaint. Your September, October orders got the same situation! Orders were placed too late on Wednesday and Thursday and we explained to you - no delivery during weekends! 

YOUR ORDERS WERE ALWAYS SHIPPED IN TIME.

Be more peaceful and respectful to others, especially during this hard time all around.

Betygsatt 5 av 5 stjärnor

My go-to tea shop

I’ve used tealyra for many of my teas. I’ve used their selection of herbal teas for allergies and inflammation. We’ve also used their flowering teas for our wedding ceremony. They’ve got great selections and great teas.

27 januari 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

The fruity teas are great

The fruity teas are great. I thought the green teas were dreadfully bad. Still everything was shipped on time and without any issue in a cute white and green box. Will do some of my holiday shopping with them as tea is a great, universal gift.

18 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Customer since 2016

I have purchased teas from multiple suppliers. In my opinion, the quality and selection of those from Tealyra are as good, or better, than any I've purchased from. Additionally, they have good promotions and free shipping. My daily beverage is the White Silver Needle.

28 april 2021
Betygsatt 5 av 5 stjärnor

Try Tealyra’s teas for delicious tea and for remedies

I have been getting my tea and other tea related items from Tealyra for many years. I love their tea. I can buy small amounts of their tea to try all different types of tea from all over the world. I buy delicious cocoa rooibos tea and I try teas that are for all different remedies. The come is delivered more quickly than from any other company.

14 april 2021

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