Tates Omdömen 1 261

We bought a fully electric e-NIRO from Tates Pyecombe and pretty shortly after the purchase we started having issues charging the car. Sometimes it worked, most of the time it didn't. This has been going on for approximately 18-22 months now. Tates have inspected the car three times in the meantime but was unable to find the issue. I have since worked out that the issue is not with the car but with the charging cable. In lots of ways a relief, but it is extremely frustrating that the dealership was not able to find the problem in all this time. I had even asked if it could be the cable and was told 'no'. I was not offered to take a spare cable and test it. We have not been able to use our car without worrying excessively about running out of charge somewhere and not being to charge it up. What's more is that every time I rang up about this, I was met with a 'not this guy again' attitude on the phone. The dealership has not been helpful or flexible. I would have wished for a friendlier and more helpful tone. When I finally worked out the issue, I informed Tates of this. I enquired whether the cable was covered under my 7 year warranty. I was told that they would look into it and give a call back. This was one month and two days ago !! Never again will I buy a car from this company.

Just got anew car from these guys. Craig was superb and as I was buying from a distance he helped every step of the way. If you need a Kia talk to these guys first.

Absolute fantastic customer service from start to finish with the purchase of our car. Great communication and knowledge when we had any concerns or questions. Would highly recommend to anyone looking to purchase a new or used car. Thank you Sol.

Had a issue with my 3008 ,booked in into pergeout in hove .fault was found quickly and I was kept up to date constantly with Salina / Connor on progress .can't recommend this branch enough super helpfull and having the online chat to access 24/7 it was stressful free and there was no waiting for Any Replies. 5*****

Purchased four Kia cars from Pyecombe over the years from 2016 to 2025
Sadly the service is not as good as it used to be.
Won't be returning that's for sure.

I rarely see such good quality for a fair price, uniqueness and quality in one

They never, ever answer the phone.
You leave a message on the answer phone but never get back to you.

Outstanding Customer Service.

I would like to express my sincere thanks to Max who made buying a new car such an easy and pleasurable experience from start to finish. I reserved my car last Saturday and picked it up the following Friday, amazing. He kept me informed as to the whole process and explained everything in detail and nothing was too much trouble. After completing the sale he took me to the car and sat with me to advise on all the controls and set up profiles for me. He made sure I was fully comfortable with everything before he left and said any queries whatsoever to give him a call.

He is an absolute asset to Tates, friendly, knowledgeable, professional, customer service skills were excellent, attentive, patient and made the whole process stress-free.

I would highly recommend him if you are looking for an honest, knowledgeable, salesperson.

The other Salesmen were also very friendly and helpful and I would most certainly return to Tates.

Thank you all.

Very friendly and pleasant staff at the Portslade (Brighton) branch. Ordered a Hyundai Kona Hatchback in June 2025. Saw an example on the forecourt. Test drove it. Liked it very much. Collected a similar car a couple of weeks later. Great communication and good knowledge of the car when talking it all through with Max. Excellent service.

We bought a Kia Picanto on Monday from Tates at Pyecombe from Dan Fogg, who was very good. Excellent customer service skills, knew the car and was generally very nice to deal with, in fact we have just had a call from him now, to check everything was ok.
We have not bought a car from this dealership before, but our experience has been very favourable and would consider again.

Recently got a quote for a 25000 mile service after waiting two hours for someone to answer the phone! They then quoted £656 !! I thought what ! Had it serviced at another recognised Suzuki dealer same service for £285, how can they just justify charging nearly £400 more for same service by Suzuki dealer technicians? Unbelievable clearly overcharging , I am awaiting an itemisation of their charges , have reported to Suzuki U.K. and motoring ombudsman still waiting for their itemisation of charges ! You may want to think again contact other dealers before using them!
Very dissatisfied and disappointed, no wonder they are losing the Suzuki franchise.

My car was with Tates Peugeot in Crawley for 5 weeks. Although the issue was eventually resolved, I am not happy with the lack of communication. I had a week and half where there was no update and had to leave a message on voice mail! Can do better!!

I submitted a service request online and also via Tates Peugeot Crawley’s AI system. On both occasions I received an automated reply saying a member of the service team would be in touch to book me in – but nobody ever came back to me. Very disappointing. It makes me wonder if the lack of response is because I have the "Just Add Fuel" deal with Peugeot. Either way, this is poor service and not what I would expect from an authorised dealer.

From the moment I went in to drop my car off for a service I was treated with respect and everything was explained as to what was going on and my different choices etc going forward , I must say Morgan Bull was so very helpful ,professional and made my service visit so easy with updates during the Day , can’t speak highly enough of her efforts and also the whole Kia experience at Tates .

Have been trying to contact them re servicing my DS9 for over 2 weeks.I thought they must of closed down.
Have left message after message not one response.
Tried a different tack and called the sales dept and again not picking up or responding to messages.So the moral of the story is if you want to purchase or service a DS9 do not bother to call Tates.

From the start to finish of ordering my sons motability car, Callum at Tates helped with every step of the way. He helped to decide which car would best suit our needs. Callum kept me informed throughout the process to let me know how my order was progressing. Once the car had arrived, and was ready to be collected, he spent as much time as I needed getting to know and learn about the car.
Thanks again for all your expertise and help.

Really positive experience with the team, especially Craig. Helped me with my car via the Motability scheme, was well informed and guided me through the whole process.

Staff the most unhelpful and dissapointing, gave me the runaround for nothing! I needed help and travelled twice to them only to be faced with an unfriendly staff member who was curt and unwelcoming.

Tates Brighton: great team, great cars. Shout out to Conor Hayward and colleagues who helped us ‘go electric’. Really easy process from start to finish. Really recommend the sales team and the service team! Thoroughly recommended!

At Tates Citreon cars of Brighton we had a great deal of advice from Connor.
He made it very enjoyable experience.
He was in no rush and took his time in going through the working of our new car .
I received a telephone call from Connor 4 days after to check everything was ok
What a service
Thank you James and Connor for the fantastic service