I only put 3 stars because I was disappointed by the packaging. It wasn’t the experience I was expecting to have with bags that this calibre. Those bags are beautiful and therefore you are expecting e... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bien rassuré par le service Client notamment l'agent de la boutique de Paris qui a fait le lien avec le service d'expédition. Malgré les soucis liés au service transporteur, mes appels et mes mails... Se mer
Företaget har svarat
I have purchased 7 different models from Tammy&Benjamin, bags and small leather goods. Love the design, quality, price, everything combines perfectly. Thank you for the happiness you brought to me. A... Se mer
Service client vraiment très arrangeant et très réactif en ligne. Je suis également passée en boutique et les vendeurs sont très agréables, professionnels et ne poussent pas à l'achat. J'ai gardé un... Se mer
Företagsinformation
Om TAMMY & BENJAMIN
Skrivet av företaget
French leather goods
Designed in Paris
Made in Italy and Spain
Designed in Paris
Made in Italy and Spain
Kontaktuppgifter
33 Rue de Poitou, 75003, Paris, Frankrike
- +33 1 40 56 05 39
- cs@tammyandbenjamin.com
- tammyandbenjamin.com
3,9
Bra
370 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 82 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Disappointed
Hi, I'm very disappointed because haven't received my items yet. After a wait of 3 months it reaches my country and gets Sent back because the hadn't filled in the paperwork properly.i messaged you but haven't received a reply yet. The star is for the nice person who i spoke through whatsapp 2 months ago.
It was supposed to be a gift for my daughter
8 oktober 2024
Svar från TAMMY & BENJAMIN
Hello Dear
Please accept our sincere apologies for the issues surrounding the delivery of your order. Unfortunately, several challenges beyond our control, including delays in the supply of leather from our suppliers, impacted the timely fulfilment of your order.
Additionally, your order was originally shipped via FedEx directly from our production site in Italy. However, it was unexpectedly returned to our facility for reasons outside our control.
To address this promptly, we dispatched our logistics team in France to Italy to oversee the shipment personally. Your order has now been sent via DHL to ensure faster and more reliable delivery.
We are pleased to inform you that the issues have been fully resolved. These challenges have provided us with valuable insights, enabling us to improve and prevent such situations in the future.
We deeply regret any inconvenience this may have caused and appreciate your understanding. If there is anything further we can assist you with, please do not hesitate to reach out.
Kind regards,
Because I placed an order on 10/27/2024…
Because I placed an order on 10/27/2024 and we have now entered a year and I have not received my bag. It was previously sent with the fedx delivery company later on when I was about to receive it and then the delivery company was asked to return the goods.
By communicating with the company, they recorded that they had a problem with the delivery company and explained to the members that they sent it with another company, DHL, to join now and blame it on whether it was shipped or not. I feel that the topic was shared more than it deserved.
Order number 28094
20 december 2024
Svar från TAMMY & BENJAMIN
Hello Dear.
Please accept our sincere apologies for the issues surrounding the delivery of your order. Unfortunately, several challenges beyond our control, including delays in the supply of leather from our suppliers, impacted the timely fulfillment of your order.
Additionally, your order was originally shipped via FedEx directly from our production site in Italy. However, it was unexpectedly returned to our facility for reasons outside our control.
To address this promptly, we dispatched our logistics team in France to Italy to oversee the shipment personally. Your order has now been sent via DHL to ensure faster and more reliable delivery.
We are pleased to inform you that the issues have been fully resolved. These challenges have provided us with valuable insights, enabling us to improve and prevent such situations in the future.
We deeply regret any inconvenience this may have caused and appreciate your understanding. If there is anything further we can assist you with, please do not hesitate to reach out.
Kind regards
Handbag Gift
This was a gift for my wife, she loved the design and quality.
Just a small niggle, there was nothing indicating on the payment page about paying UK taxes, other European sites include taxes in their prices to the UK
13 december 2024
Svar från TAMMY & BENJAMIN
Un grand merci pour votre retour si positif ! Nous sommes ravis de savoir que vous êtes satisfait de votre commande, de son suivi, et de nos produits. Votre satisfaction est notre plus belle récompense.
Au plaisir de vous retrouver bientôt !
Très belle journée,
Service Client Tammy & Benjamin
Very bad
Very bad . Till now I didn’t receive the bag .
And I ask for refund . And didn’t received my money !!!!!!!!!!!!!
20 december 2024
Svar från TAMMY & BENJAMIN
Thank you for sharing your feedback. We completely understand your frustration and would like to provide some clarity.
Your refund was initiated on December 20th, immediately after we received your request via email. Please note that the process typically takes 2 to 3 weeks for the funds to be transferred, as is standard for such transactions.
Regarding your pre-order, we made every effort to be transparent about the production timeline and provided all the necessary information to keep you informed. We are truly sorry that your experience did not meet your expectations and regret any inconvenience caused.
If there is anything further we can do to assist you, please do not hesitate to reach out. We remain at your disposal.
Kind regards,
Tammy & Benjamin Customer Service
Svar från TAMMY & BENJAMIN
Thank you so much for your wonderful feedback! We’re thrilled to hear that you appreciated our quick and responsive service. Your satisfaction is always our top priority.
We look forward to assisting you again in the future!
Kind regards,
Tammy & Benjamin Customer Service
Disappointing service
I placed an order on Nov 16 and my delivery kept getting delayed and I never received it. I then requested a refund in mid Dec and still did not receive it. Extremely disappointed in the service when I was looking forward to receiving the product.
19 december 2024
Svar från TAMMY & BENJAMIN
Thank you for your feedback. We sincerely apologize for the disappointment and inconvenience you’ve experienced.
We want to assure you that we have been transparent throughout the process. Your refund is currently being processed, and these transactions typically take 2-3 weeks to complete. Charlotte from our Customer Service team remains available should you have any questions or need further assistance with your order.
Please know that we are doing our best to address all requests as quickly as possible and truly regret that your experience has not met your expectations.
Kind regards,
Tammy & Benjamin Customer Service
Delivery problem
I placed the order on December 15th, 2024.
I only received a mail stating that the order is on its way on 16/12/2024 but no news since then.
Tracking mentions only « Colis en cours de préparation chez l'expéditeur
lundi 16/12/2024 à 13:03 ».
The situation is unacceptable especially for a Christmas gift.
16 december 2024
Svar från TAMMY & BENJAMIN
Thank you for bringing this matter to our attention. After reviewing our records, we could not locate any previous correspondence regarding this issue. However, we will contact you directly to assist in resolving your delivery concerns promptly.
Please feel free to reach out to us directly as well if needed. We sincerely apologize for this incident and for any inconvenience caused, especially during the holiday season.
Rest assured, we are committed to resolving this situation as quickly as possible.
Kind regards,
Tammy & Benjamin Customer Service
Le sac est superbe et j'ai adoré le…
Le sac est superbe et j'ai adoré le soin qui a été apporté à l'emballage et l'envoi
3 december 2024
Svar från TAMMY & BENJAMIN
Un immense merci pour votre retour ! Nous sommes ravis que le sac vous plaise et que vous ayez apprécié le soin apporté à l’emballage et à l’envoi. Votre satisfaction est notre plus belle récompense.
Au plaisir de vous retrouver pour une prochaine commande !
Très belle journée,
Service Client Tammy & Benjamin
le sac est parfait !
le sac est parfait, les finitions sont d'excellente qualité ! Je suis ravie
15 december 2024
Svar från TAMMY & BENJAMIN
Merci infiniment pour votre retour ! Nous sommes ravis de savoir que le sac vous plaît et que vous êtes satisfaite de la qualité de ses finitions. Votre enthousiasme est une belle récompense pour notre travail.
Nous espérons avoir le plaisir de vous accompagner à nouveau très bientôt !
Très belle journée,
Service Client Tammy & Benjamin
Le produit est de très bonne qualité mais grosses difficultés pour le récupérer.
Le produit est de très bonne qualité.
Mais gros souci avec le point relais de Bourron-Marlotte.
Six visites auront été nécessaires pour retirer le colis !
13 december 2024
Svar från TAMMY & BENJAMIN
Merci pour votre retour et vos compliments sur la qualité de notre produit. Nous sommes cependant désolés d’apprendre que vous avez rencontré des difficultés pour récupérer votre colis.
Malheureusement, Chronopost a connu quelques perturbations en cette période de fêtes, ce qui a pu compliquer la réception dans certains points relais. Nous comprenons tout à fait votre frustration et vous présentons nos excuses pour cet inconvénient indépendant de notre volonté.
Si vous rencontrez d’autres soucis ou avez besoin d’assistance, n’hésitez pas à nous contacter. Nous restons à votre disposition.
Très belle journée à vous,
Service Client Tammy & Benjamin
Website says items are shipped in 48…
Website says items are shipped in 48 hours but two weeks later my item still hadn't been shipped and neither was there any communication from them. I wasn't going to get the item before Christmas so I cancelled the order and currently waiting for my refund.
13 december 2024
Svar från TAMMY & BENJAMIN
Thank you for your feedback, and we sincerely apologize for any confusion or inconvenience caused.
Your order was part of a pre-order with a delivery timeframe indicated for just before Christmas. While our website does mention that in-stock items are typically shipped within 48 hours, pre-orders follow the availability timeline specified at the time of purchase.
We regret that this may not have been clear and are sorry that the item could not reach you as anticipated. Regarding your refund, please rest assured it is being processed and will typically take 2-3 weeks to complete.
If you have any further questions or concerns, we are here to assist you.
Kind regards,
Tammy & Benjamin Customer Service
Svar från TAMMY & BENJAMIN
Thank you for your lovely feedback! We’re thrilled to hear that you’re happy with your new bag and that you appreciated our quality and service.
We hope it brings you joy for years to come, and we look forward to assisting you again in the future!
Kind regards,
Tammy & Benjamin Customer Service
Ravie de mon achat !
Le sac Cubist en mahogany est magnifique et le cuir de super bonne qualité !
13 december 2024
Svar från TAMMY & BENJAMIN
Bonjour,
Un grand merci pour votre retour ! Nous sommes ravis d'apprendre que le sac Cubist en Mahogany vous plaît autant. La qualité de nos cuirs est une priorité, et votre satisfaction est une belle récompense pour notre travail.
Nous espérons vous retrouver bientôt pour une nouvelle création qui saura également vous séduire !
Très belle journée,
Service Client Tammy & Benjamin
Très bonne marque je recommande…
Très bonne marque je recommande vraiment.
Les sacs sont très solide.
11 december 2024
Svar från TAMMY & BENJAMIN
Bonjour,
Merci beaucoup pour votre retour si positif ! Nous sommes ravis que vous soyez satisfaite de la qualité et de la solidité de nos sacs. Votre recommandation est la plus belle des récompenses pour nous.
Au plaisir de vous accompagner à nouveau très bientôt !
Très belle journée,
Service Client Tammy & Benjamin
Svar från TAMMY & BENJAMIN
Bonjour,
Merci infiniment pour votre retour ! Nous sommes ravis que vous appréciiez l'originalité et la qualité de nos créations. Votre recommandation nous touche beaucoup.
Au plaisir de vous retrouver pour un prochain achat !
Très belle journée,
Service Client Tammy & Benjamin
Svar från TAMMY & BENJAMIN
Bonjour,
Merci beaucoup pour votre message ! Nous sommes ravis que le sac, sa couleur et la qualité du cuir vous plaisent. Votre satisfaction est notre plus belle récompense.
Au plaisir de vous accompagner pour de futurs achats !
Très belle journée,
Service Client Tammy & Benjamin
My order was never shipped
I made my order early September expecting ot to arrive in a couple of working days. I e-mailed the customer service multiple times over the next 2 months and the answer was always that there was a manufacturing issue. I canceled my order 8 weeks later because I do not trust the service anymore.
9 december 2024
Svar från TAMMY & BENJAMIN
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused by this experience.
Your order was placed during a period when we were facing unexpected production delays for the item. We aimed to be as transparent as possible about the issue and provided all the information we had at the time. We also ensured that the option to cancel your order remained available throughout.
Unfortunately, resolving this issue on the specific material took longer than anticipated, and we did not meet the estimated pre-order timeline initially communicated. This delay, along with updates we shared via email, reflects the steps we took to address the situation as best we could.
We understand your frustration and regret that we were unable to meet your expectations. Please know that we take these matters seriously and are committed to improving. If there’s anything further we can do to assist you, we remain at your disposal.
Kind regards,
Tammy & Benjamin Customer Service
Parfait et excellent sav
2 december 2024
Svar från TAMMY & BENJAMIN
Un grand merci pour votre retour ! Nous sommes ravis que vous soyez satisfait de nos produits et de notre service client. Charlotte et toute l'équipe sont toujours là pour vous offrir la meilleure expérience possible.
Au plaisir de vous accompagner à nouveau bientôt !
Très belle journée,
Service Client Tammy & Benjamin
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.