I only put 3 stars because I was disappointed by the packaging. It wasn’t the experience I was expecting to have with bags that this calibre. Those bags are beautiful and therefore you are expecting e... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bien rassuré par le service Client notamment l'agent de la boutique de Paris qui a fait le lien avec le service d'expédition. Malgré les soucis liés au service transporteur, mes appels et mes mails... Se mer
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I have purchased 7 different models from Tammy&Benjamin, bags and small leather goods. Love the design, quality, price, everything combines perfectly. Thank you for the happiness you brought to me. A... Se mer
Service client vraiment très arrangeant et très réactif en ligne. Je suis également passée en boutique et les vendeurs sont très agréables, professionnels et ne poussent pas à l'achat. J'ai gardé un... Se mer
Företagsinformation
Om TAMMY & BENJAMIN
Skrivet av företaget
French leather goods
Designed in Paris
Made in Italy and Spain
Designed in Paris
Made in Italy and Spain
Kontaktuppgifter
33 Rue de Poitou, 75003, Paris, Frankrike
- +33 1 40 56 05 39
- cs@tammyandbenjamin.com
- tammyandbenjamin.com
3,9
Bra
370 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I purchased two bags from Tammy &…
I purchased two bags from Tammy & Benjamin. The only reason I purchased the Lexi bag was because the website displayed an estimated delivery date of 6 August, which was in time for a birthday gift before I travelled.
On the estimated delivery date, I had still not received any shipping confirmation. After contacting customer service myself, I was informed that the parcel had not even been handed to FedEx.
Throughout the day, my WhatsApp messages were read, but my calls went unanswered, and I repeatedly had to ask for a direct answer as to whether delivery before Saturday was still possible. Only after several exchanges did the company finally confirm that they could not guarantee delivery before my trip and agreed to cancel the order and initiate a refund.
The issue was not simply a delayed delivery. The order had not even been dispatched by the advertised estimated delivery date, and I was never proactively informed. I had to discover the issue myself.
While I appreciate that the company ultimately agreed to cancel the order, I am disappointed by the lack of communication and customer care throughout the process.
For products in this price range, I expected a much higher standard of customer service, transparency, and communication.
6 augusti 2026
Omdöme utan inbjudan
Svar från TAMMY & BENJAMIN
Dear Natalie,
Thank you for taking the time to share your experience.
We are sorry that the colour of the bag did not meet your expectations. As soon as you contacted us, we were happy to arrange the return and provide you with the necessary instructions.
Unfortunately, your parcel is still being held by French customs and has not yet been released for delivery to our atelier. This is a highly unusual situation. We continue to monitor the shipment closely and are doing everything we can to help move the process forward. However, until the parcel is released, it remains entirely under the control of the customs authorities, and we have not received any communication or request from either customs or the carrier that would enable us to intervene directly.
As with any return, we are only able to issue a refund once the parcel has been delivered to us and the returned item has been received and inspected. As soon as it reaches our atelier, your refund will be processed without delay.
We sincerely appreciate your patience and will continue to follow the shipment closely until it arrives.
Sac correspondant à la photo mais pas…
Sac correspondant à la photo mais pas souple dû à la conception et donc, difficilement utilisable pour le quotidien. bel ouvrage à poser comme une oeuvre d'art mais pas davantage
4 maj 2026
Svar från TAMMY & BENJAMIN
Madame Reynes,
Nous vous remercions d'avoir pris le temps de partager votre expérience.
Nous sommes heureux de lire que vous appréciez la qualité de fabrication ainsi que l'esthétique de votre sac. Nous regrettons toutefois qu'il ne corresponde pas pleinement à l'usage que vous souhaitiez en faire.
Chaque modèle de notre collection présente des caractéristiques qui lui sont propres, notamment en termes de structure et de maintien. Selon les attentes de chacun, certains modèles seront davantage adaptés à un usage quotidien, tandis que d'autres séduisent avant tout par leur ligne et leur personnalité.
C'est pourquoi nous accordons une grande importance au conseil avant l'achat. Notre équipe est toujours disponible pour accompagner nos clients dans leur choix, et notre boutique parisienne permet également de découvrir, essayer et comparer les différents modèles afin de trouver celui qui correspond le mieux à leurs attentes.
Nous vous remercions une nouvelle fois pour votre retour.
Svar från TAMMY & BENJAMIN
Dear Mario,
Thank you for your message.
We are delighted to know that you are fully satisfied with your experience and your order. Your feedback means a lot to us.
We remain at your disposal if you need any assistance in the future.
Have an excellent day.
Svar från TAMMY & BENJAMIN
Dear Patricia,
Thank you for taking the time to share your feedback.
We are delighted to read your kind words about the design and quality of your piece, and we are very pleased that it reflects your experience with our Maison.
We remain at your disposal should you need any further assistance.
Have an excellent day.
Unfortunately when I received the bag…
Unfortunately when I received the bag the packaging was very shady. Instantly I thought I got scammed from one of those fake ads online. The bag is beautiful but the logo of Tammy and Benjamin is faded. The worst part is that a few weeks later I got a Fed Ex bill that I had to pay for over $100.00 for duty taxes. Why is your company doing ads in the United States if we have to pay duty tax? Such a horrible experience. Why did I have to pay shipping fee and then get a bill from Fed Ex is mind blowing to me. Never again will I buy from your company.
21 december 2025
Svar från TAMMY & BENJAMIN
Thank you for your message.
We appreciate you reaching out regarding the import charges applied to your order.
Your order was shipped from France with complimentary delivery. However, any import duties, taxes, or customs fees that may be requested upon arrival in the United States are determined by U.S. Customs and collected by the carrier on behalf of the local authorities. These charges are established by government regulations and are therefore outside of our control.
To help offset these potential costs, we offer our U.S. customers an additional 15% discount on eligible orders. In your case, your bag was priced at USD 376, and the code USTAXFREE15 provided a further discount of USD 56.40, as detailed in your order summary.
You also mentioned the logo on your bag. We would be happy to take a closer look and invite you to send us a few photographs so that our team can review the matter carefully.
Thank you again for your message and for choosing TAMMY & BENJAMIN.
Have bought many fancy bags
Have bought many fancy bags, would highly recommend!
Really good quality.
10 april 2026
Svar från TAMMY & BENJAMIN
Dear Elena,
Thank you so much for your wonderful review and for your continued trust in our brand.
It means a great deal to us to hear that, among the many bags you have owned, our creations stand out for their quality.
We truly appreciate your recommendation and look forward to accompanying you with many more bags in the future.
Warm regards,
The TAMMY & BENJAMIN Team
I only put 3 stars because I was…
I only put 3 stars because I was disappointed by the packaging. It wasn’t the experience I was expecting to have with bags that this calibre. Those bags are beautiful and therefore you are expecting everything to be as beautiful as the bags. The purchase doesn’t end when you confirm your basket, it has to continue also when you receive the bags and I didn’t get the wow effect. Not sure I will buy again.
10 april 2026
Svar från TAMMY & BENJAMIN
Dear Marie-Victoire,
Thank you for taking the time to share your feedback.
We are delighted to hear that you found the bags beautiful, but we are sorry to learn that the packaging did not meet your expectations.
We fully agree that the customer experience does not end at checkout and should continue through to the moment the package is received. The presentation of our products is something we care deeply about, which is why your experience is particularly unusual and valuable for us to understand.
Thank you for bringing this to our attention. Your comments have been shared with our team, and we will carefully review how we can further improve the presentation and unboxing experience we offer.
In addition, a direct message will be sent to you shortly so that we may address this situation personally.
We truly appreciate your feedback and hope to have the opportunity to restore your confidence and welcome you again in the future.
The TAMMY & BENJAMIN Team
I have a very negative experience with…
I have a very negative experience with Tammy and Benjamin. I ordered the Cubist bag in black and after the payment was processed, they sent me an email stating that this bag is out of stock and I informed them that I need a refund. It's been two weeks and I haven't received my refund yet. I have been sending follow up emails with no response. I'm very disappointed in the customer service.
8 maj 2026
Omdöme utan inbjudan
Svar från TAMMY & BENJAMIN
Hello Farah,
Thank you for taking the time to share your feedback.
We would like to begin by sincerely apologising for the confusion regarding your order. The Cubist model in black vegan leather was unfortunately no longer available in stock, following a display error on our website concerning the last pieces from previous collections.
Once the issue was identified, we offered you several options in order to assist you in the best possible way: either the same model in natural leather at the original price, or a full cancellation of your order with a full refund, depending on your preference.
You chose to proceed with the cancellation, and the refund has been successfully processed to your original payment method, in line with standard banking timelines.
As a commercial gesture, an advantage was also offered for a potential future order, in the form of a 20% benefit, with no time limit and valid in addition to ongoing offers.
We remain at your disposal should you need any further assistance, and we truly hope to have the pleasure of welcoming you again among our customers in the future.
Wishing you an excellent day,
TAMMY & BENJAMIN Customer Service
Bien mais un contrôle qualité à renforcer?
J’aime beaucoup le design du sac THEA, il est original et unique en son genre. Néanmoins, son cuir rigide est un peu fragile.
En revanche, le sac ANNA nano est à revoir sur 2 points : la chaîne en acier est trop lourde et un peu courte. le bouton pressoir du sac se ferme mal. C’est vraiment dommage.
27 november 2025
Svar från TAMMY & BENJAMIN
Merci beaucoup d’avoir pris le temps de partager votre retour d’expérience détaillé.
Nous sommes ravis que le design du THEA vous plaise et touchés par votre appréciation de son caractère original et singulier.
Nous prenons également bonne note de vos remarques concernant le cuir du THEA ainsi que la chaîne et le bouton pressoir du ANNA Nano. Les retours de nos clientes sont précieux et nous permettent d’améliorer continuellement nos créations ainsi que nos contrôles qualité.
Nous espérons avoir le plaisir de vous satisfaire pleinement lors d’une prochaine expérience avec TAMMY & BENJAMIN.
Satisfaite
Le délai de livraison un peu plus long qu'escompte mais sinon bien emballé et très jolis articles. Je regrette simplement que ce ne soit pas des sacs plus pratiques et l'absence de poche intérieure zippée .
12 mars 2026
Svar från TAMMY & BENJAMIN
Nous vous remercions pour votre commande ainsi que votre retour d'expérience.
High quality product!
17 mars 2026
Svar från TAMMY & BENJAMIN
Thank you for your order and your compliment on our product.
Svar från TAMMY & BENJAMIN
Hello,
Thank you for your kind words and for taking the time to share your experience.
Wishing you an excellent day.
I had a very positive first experience…
I had a very positive first experience with Tammy & Benjamin. I purchased the Tara bag, which is beautifully made and feels like a high-quality piece. Based on that, I confidently ordered a second bag, the Alexia.
I absolutely love the shape and colour of the Alexia, but unfortunately the quality did not live up to expectations. After only about two weeks of light use (not even daily), the logo had already started to fade noticeably. For a bag priced at over €500, this was extremely disappointing.
I contacted customer service and shared photos taken at that early stage. While they initially agreed to repair the bag, they later refused, claiming the bag showed “severe signs of extended use.” This was frustrating, as the issue with the logo was already clearly visible within the first two weeks and had nothing to do with prolonged wear.
After I pushed back, they eventually agreed to carry out the repair. However, the experience since then has been even more disappointing. My last correspondence from them was on 1 March, and despite multiple follow-up emails asking for updates, I have received no response. I currently have no idea when, or if I will get my bag back.
It’s also worth noting that I never asked for a refund or exchange, only a repair of what appears to be a faulty logo. Given the price point, I don’t think this is an unreasonable expectation.
It’s a real shame, as their designs are genuinely beautiful and my first purchase gave me high hopes. Unfortunately, based on this experience, I don’t feel the quality or aftercare justifies the price.
10 april 2026
Omdöme utan inbjudan
Svar från TAMMY & BENJAMIN
Hello Rina,
Thank you for taking the time to share your experience, as well as your feedback, which we value greatly.
We would like to sincerely apologise for the confusion and the length of time required to handle your request.
In the meantime, your Alexia bag has been repaired and re-shipped to you.
By way of explanation, the bag needed to be returned to our production atelier in Italy in order to rework the logo properly. This is a particularly delicate operation, as restamping over an existing logo does not allow for a clean or lasting result. A slightly revised stamp had to be created specifically to ensure a refined finish, which required additional time and craftsmanship.
This type of intervention remains exceptional, and we chose this approach to ensure the most appropriate result for your piece.
We also regret the lack of updates during this period, which led to confusion. This is not the experience we aim to offer.
Thank you again for your patience and for your balanced feedback regarding both your Tara and Alexia bags.
Wishing you an excellent day.
Svar från TAMMY & BENJAMIN
Hello,
Thank you very much for your kind message and for taking the time to share your feedback.
We are delighted to hear that you are enjoying your bag and its quality. It means a lot to us.
Wishing you an excellent day.
Ne vous inquiétez pas
Bien rassuré par le service Client notamment l'agent de la boutique de Paris qui a fait le lien avec le service d'expédition. Malgré les soucis liés au service transporteur, mes appels et mes mails furent nombreux, mais ont toujours eu une réponse 😊.
Commande effectuée et livrée au bout d'une semaine et demi : produit en parfait état.
Les commentaires m'avaient effrayé mais il semble que le service ce soit amélioré.
10 februari 2026
Svar från TAMMY & BENJAMIN
Bonjour Matt,
Merci beaucoup pour votre retour. Nous sommes ravis que notre équipe, et notamment la boutique de Paris, ait pu vous accompagner efficacement malgré les aléas du transport.
Nous sommes heureux de savoir que votre commande est arrivée en parfait état et que votre expérience globale a été positive.
L’équipe TAMMY & BENJAMIN
Two weeks and still no reply to my…
Two weeks and still no reply to my question — not on Instagram, not on Facebook, not even by email… sad
13 februari 2026
Svar från TAMMY & BENJAMIN
Dear Vita,
Thank you for sharing your feedback. We are sorry to hear about the delay in your perception of our reply. We did respond to your message sent on February 25th regarding the strap, explaining that the chain links appeared slightly tangled rather than defective and offering guidance to gently adjust them.
We truly value your experience and remain at your disposal to assist further if needed. Please do not hesitate to contact us again so we can ensure everything is resolved to your satisfaction.
TAMMY & BENJAMIN team
Wonderful service and beautiful bag!
13 februari 2026
Svar från TAMMY & BENJAMIN
Dear Joseph,
Thank you for your kind words. We are delighted that you are enjoying your bag and that our service met your expectations.
The TAMMY & BENJAMIN Team
Lors de l’achat du sac
Lors de l’achat du sac, il t’a écrit qu’en 48 heures j’allais recevoir ma commande.
Il a fallu plus de 10 jours pour envoyer le colis, et j’ai manqué la surprise de la Saint-Valentin.
On m’a simplement proposé un remboursement…
C’est un peu facile… Première expérience avec la marque.
Dommage, le produit a globalement l’air d’être de bonne qualité!
16 februari 2026
Svar från TAMMY & BENJAMIN
Merci pour votre message. Nous sommes sincèrement désolés que la livraison n’ait pas été à la hauteur de vos attentes, en particulier dans le cadre d’une occasion comme la Saint-Valentin.
Nous comprenons votre déception et vous remercions d’avoir tout de même pris le temps de souligner la qualité du produit.
Nous serons bien entendu très heureux de faire un geste lors de votre prochain achat.
N’hésitez pas à revenir vers nous si vous souhaitez en discuter, nous restons à votre écoute.
I love the quality of my bag
I love the quality of my bag. And the delivery was really fast. Thank you for a great product.
16 februari 2026
Svar från TAMMY & BENJAMIN
Dear Anastasiia,
It’s wonderful to hear that your bag has found a happy home! We’re so pleased that the quality and fast delivery made a positive difference for you.
The TAMMY & BENJAMIN Team
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