Sugus WAR mal eine Schweizer Marke... Weder Produktion findet in der Schweiz statt noch sind Markeninhaber Schweizer Herkunft. Anscheinend wird nicht hinterfragt, was man als"swissfood" verkauft.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The wait was longer than expected and then without any notification I was send a refund. I asked what happened and got a response. I could order a small order and pay 6 times that amount is shipping... Se mer
Företaget har svarat
I'm living abroad and I've been missing specific food items from Switzerland. I was tired of bothering my family so they'd send me packages, so Swissfood was just what I needed! I received the package... Se mer
Företaget har svarat
Fantastic products - Stellar customer service. They went above and beyond. I placed an order from the US for the 1st of August celebrations, and it arrived pretty banged up (though no fault of the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Retail sale of chocolate and Swiss food. Worldwide shipping
Kontaktuppgifter
Schweiz
- swissfood.store
3,2
Medel
68 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Experience!
Great Experience!
Items all arrived safely packed, nothing was damaged.
Customer Service is very responsive and helpful.
Will definitely order again!
Thank you
2 mars 2023
Box came crushed
20 februari 2023
Svar från Swissfood
Hi Kenny, we are really sorry that your package arrived damaged. We understand how frustrating this is for you. Unfortunately, we have not received a report from you regarding this issue.
Sometimes, unfortunately, packages can be damaged in transit, but our customer support is always available to assist you in such cases.
Please contact us through our contact form or by e-mail so that we can find a suitable solution together to resolve the problem.
Chips were crushed and the packages of…
Chips were crushed and the packages of three of the six Rossi had punctures in them.
24 februari 2023
Svar från Swissfood
Hi John,
we are sorry about what happened. Our products are always checked manually before packing, if some Röesti packages were punctured something might have happened during transportation or a customs inspection.
In any case, we thank you for your feedback and you can contact us anytime via our form for a request for reshipment of damaged products or refund, we will be glad to help you.
With best regards,
Swiss Food Team
Svar från Swissfood
We thank you for your review that helps us understand where we can improve.
To keep the standard high and ensure the freshness of Swiss products and their 100% originality, all shipments start from Switzerland.
We are checking with other shipping partners for possible arrangements to lower shipping costs, which are very dependent on the destination country.
Best regards
Swiss Food
My experience has been wonderful! 100% would recommend
My experience has been wonderful especially with the customer service. 100% would recommend everyone to buy amazing Swiss treats and necessities from SwissFood Store.
25 december 2022
Placing the order was easy and shipping…
Placing the order was easy and shipping to USA was very quick.
1 december 2022
Wow!
Quick order and quick shipment notification for gift to another and one for self. Very easy and prompt. Frohe Weihnachten!
9 december 2022
Always enjoy Swiss foods
3 oktober 2022
I did not get my order!!!!
1 oktober 2022
Svar från Swissfood
Dear customer,
the order was shipped on September 15 and they tried to deliver it on September 20, 21 and 22. We always provide the tracking number for transparency.
Unfortunately, prior to receiving this review, we were not contacted. Our service is always available for information.
So far I have not received my purchase
So far I have not received my purchase! Can you please update the status? Where is it?
24 oktober 2022
Svar från Swissfood
Dear customer, our contact form is always active and we are available to answer any questions you may have. The package has been shipped and through the tracking number you can check its status. We have seen that the package is on its way, it was stuck waiting for payment.
Unfortunately, this depends on the country of import and is beyond our control.
Thank you for your understanding.
the experience was so good .
the experience was so good .. but the prices for the delivery to Emirates its so expensive .. even when we think to re order we can't
1 september 2022
Svar från Swissfood
Dear customer, the shipping prices are identical to those listed on the Swiss Post website. The cost of shipping depends on the country and the type of shipment. The prices can be checked from the website: https://www.post.ch/en/sending-parcels/international-consignments
Thank you for your understanding.
We received the shipment but 20% of it…
We received the shipment but 20% of it were damaged 2/10
6 september 2022
Svar från Swissfood
Dear Customer,
we are sorry that some of the products arrived damaged. Swiss Food always endeavors to pack products in the best way possible. It can sometimes happen that postal services damage packages. As per the rules, our Staff is always available to check the damage and issue any refund according to the terms and conditions.
Thank you for your understanding.
Best way to get swiss snacks from home…
Best way to get swiss snacks from home here in the US.
6 september 2022
Svar från Swissfood
Dear customer,
we thank you for your review.
Expeditious purchase and delivery
19 augusti 2022
5 Stars All Around
Great communication and superior customer service
....not to mention Swiss chocolate is hands down the world's best!
26 juli 2022
Svar från Swissfood
Thanks Rob!
We really appreciate your feedback.
I love this company so much!
I love this company so much. They took my order and processed it immediately! My order arrived exactly as promised and the chocolates are amazing!! I will not buy from anyone else! I I will be a lifelong customer of this wonderful company.
30 mars 2022
Svar från Swissfood
Thanks Nancy we really appreciate your review!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.