SWAGTRON Omdömen 

This company does not back their production. I purchased a Recertified – EB7 Elite Commuter, Folding E-Bike – Black (F109012VX_0B) which does not work, oh yes it works as long as the charger is plugged up, without it its just large paperweight. I reached out to them for assistance almost a month ago and I have not been contacted as of yet. I did receive an automatic reply that states that they did receive my complaint.

We bought a swagtron hoverboard directly from Swagtron for our daughter for Christmas. The lights on it stopped working a couple weeks later. We contacted Swagtron and they said we could send it in to be repaired since it was still under warranty. We sent it back, have confirmation they received it but it’s now been almost 3 months and we still don’t have it back (they said it would take a couple weeks). My husband has emailed numerous times but we get no response. So frustrating! This was the top gift she wanted and she only got to use it a short time and Swagtron hasn’t sent us back the hoverboard, offered a refund or communicated with us on what is going on with the status. Not sure where else to turn bc they won’t respond at all.

This company and their products are crap. The customer service number is disconnected, I have emailed them 4 times and never received a reply. I purchased 2 Swagger 5 scooters, when I opened the box and took them out, on one of them the back wheel brake disc was completely bent. The other one will get up exactly 11.0MPH and will not go any faster. I've wasted $600 bucks on this crap product. People wanna preach that buying USA is better, no its not, overpriced, crappy products and poor customer service. Someone should start a class action lawsuit against this company by reading all of these comments.

i want to return a bike and cannot get help online--customer service number 844-299-0625 is out of service. Tried to email but my address and phone number were rejected.HELP!

I checked this product which my friend bought and i could say this was Beast in handling rough terrain and I am excited to try it along with a Go-kart.

This company is f'n ridiculous! My daughter purchased a scooter and insurance, rode for a little while then it pooped out. She contacted the company who instructed she send it in for repair. She boxed it up and did so immediately. She was given a period of time it would take to repair (5-20 business days);and she never saw it or heard from them again. She has tried to contact the. Company numerous times. It's may 22nd today and it was Feb 8th the day they received it. This company is beyond unprofessional, they are thieves. Please if your considering purchasing a scooter consider any company but this one. Out of principal this company should not be allowed to continue. There are many other options.

On My last purchase of the swagger 5 after 2 days i received a trouble from the display E7 and the scooter wont move when pressing the throttle. I have been trying to reach out to Swagtron by phone for weeks with no response. I have been a loyal customer with several purchases and cannot get in contact with anyone from Swagtron. I still have the E7 trouble will someone please contact me.

CUSTOMER SERVICE IS TERRIBLE I now have to Products I need help with and befor posting negative feedback EVERYWHERE I was trying to give the company a chance to fix my Issues But I will now be Contacting the BBB My first issue with the scooter is I bought the Elite This is Not what I was sent... and my eb7 battery died after one day of use I been contacting the Contact for and submitted email and Phone Now I am Pissed Ive spent over 1k$ your quick to take the money but not quick to respond to issues I need someone to call me 217-572-6276 ASAP ASAP ASAP

We purchased hoverboard for my son for Christmas and after a full charging it worked for maybe 10 minutes then died. We immediately contacted Swagtron to return it or repair in early Jan 2024, and we confirmed they indeed received the returns unit, however that was the last we heard of our return. Over the last several months I have emailed them a bevy of times through their home site however I only get an automated return that our inquiry was recover and they will reach out in 1-3 business days. Well, have not heard a damn thing from them per all my contact attempts. In addition, their customer service line rings unanswered however when calling them this week the phone line is no longer in service. Swagtron is nothing more than a website scam company selling trash with absolutely zero customer service. I strongly recommended avoiding purchasing anything from this pathetic excuse for a company.

My boyfriend ordered me a bike from their website, turned out to be a little too tall for me so we sent it back without a problem. While waiting for his refund, I myself ordered the newer, similar but blue bike, and when it comes in, they sent me a 2 foot small blue SCOOTER. How do you mess up a giant blue bike with a small blue scooter? They would not send the correct bike until I sent the scooter back, sure, I understand, but I returned the bike on January 31 2024, and I got confirmation of return from them on Feb 14 saying it will take 5-20 business days for my refund, but NEVER received my refund of $600!! Sent multiple emails regarding update on refund status and nothing! Stopped emailing them and turned to my bank who also cannot get ahold of them. Save your time and money!!!

Shopping was easy and only took about a minute thanks to the way everything on the site is set up. It really helped that I had to put all my information in on the same page so that if I messed up on something I didn't have to redo half of it like on other sites. Thank you swagtron!

My son saved his money for months to purchase a hoverboard. When we received it, it ran for about five minutes before it broke - we did nothing to it.

I have tried to contact Swagtron multiple times to discuss a return of the item or repair. They have not responded to a single email. Never answer the phone. I have filled out the required forms online for a return. and NOTHING. They have not tried to reach out in any way. This is a total scam and now my poor son, who saved for months, is out $350!

they don't pick up the phone or answer emails appears to be out of buissness

I would say this company seems to have gone out of business, but still presents as an active e-retail website. I don’t know if they’re still shipping new product, but anyone considering ordering on their website should reconsider.

I had a repair issue covered by warranty for a scooter purchased in December. I spoke with someone who sent me the proper forms and shipping instructions. I shipped the scooter to them as instructed and received email confirmation that they received the scooter for repair on 1/26/2024.

I have heard nothing since. I have sent dozens of message/contact request forms. I have dialed their phone number (the only one available that I can find anywhere online) hundreds of times over 6 weeks, and each time encounter a busy signal. Their website continues to update with seasonal specials. This means either those running the company have disappeared as other evidence suggests and these are prescheduled site updates (in which case, new purchases would be unlikely to be fulfilled), or they’ve been intentionally scamming people in the past several months. Either scenario is a losing one for the unsuspecting consumer.

I have never experienced anything like this. I’ve never even heard of anything like this, from a seemingly established company/manufacturer (as evidenced by its multi-generation products) with pretty decent reviews. Ever.

I’ve since turned it over to my credit card company for dispute. Hoping a party with a voice louder than mine can correct the issue and perhaps blow the lid off whatever it is Swagtron is doing here.

Easy, simple process.
Just how online ordering was intended.

Have a swagtron eb7 electric bike. The wiring that comes out of the bolt area on the back tire is not even close to properly protected from the elements, dirt, etc. So the tiny little cabes broke and the bike no longer works. I searched for at least 20 minutes on Google, reddit, etc trying to find a customer service number for swagtron. The only number I could find (ends 0625) doesn't ring and just beeps over and over. Only option is to email them and request they call you (or email back which I'm sure would be a nightmare emails back n forth with days between answers). So you're only option is to give them your phone number so they can kindly sell it to telemarketers for a quick buck. I sent the email requested a call as soon as possible so I could identify the part I need to order and where to order it. The automated email I got in response basically says we'll get back to you in 3 days. Super convenient I can't name another semi-large company that does not have a customer service number and their response times are 24 to 72 hours via email. Where did the hundreds of dollars go that I spent on this bike damn sure isn't to pay employees because you couldn't even have a small call center for customer service. Wish I did a bit more research before I bought this bike, definitely won't be a return customer. Swagtron is laughable.

All Ok. Swagtron is best

Non existent customer service. I purchased and item through Amazon (not through them but it was their product) and I reached out 7 times to ask a few simple questions. I always got an automated email that said I’d hear back in 48-72 hours but I never did and now I’m past my return window. They shouldn’t even advertise to contact them because you can’t!