Student Cribs Omdömen 

Dave and Harry are really helpful. Dave has always gone above and beyond with helping and always double checks to make sure everything’s working even after being signed off. Both are very easy to talk to and have always made our time at the flat much more enjoyable

Mike Haywood from student cribs has been really helpful in my house throughout the year. my room needed to be painted and he got it done immediately. He has also sorted things quickly for my other housemates and is always lovely!!

Update 2: It's nice of StudentCribs to respond to this review, telling me to contact them when I have. On May 1st, when the man mentioned in Update 1 arrived. They told me they'd call us back within the hour to resolve the issue. It is May 13th, and we have yet to have a call.

Update 1: The morning after leaving this review, I received a call from StudentCribs asking to speak about the review. Considering I didn't leave a number, it is a bit odd. This is also an uncharacteristically quick response from student cribs, as I have waited days for responses to emails, guess it's different when their public reputation is at stake.

The caller herself was kind enough, but went through each point in my review and dismissed my complaints, chalking them up to system errors. I'd accept that for one instance, but each of these points has happened multiple times; they have had time and warnings to fix the errors, but have not.

She also assured me there would be internal review and these issues would not happen again, despite this, I've received no email follow-up and have actually had another man in our flat unannounced with no email, no information on the portal and none of us even asking for the repair he was here for. He had a key and let himself in despite not being a StudentCribs employee, and instead being outsourced by them. This is illegal and a threat to our safety.

Review:
A terribly run company that constantly made mistakes, leaving us to deal with the many consequences. Rented with them in Cardiff and I cannot recommend the experience less.

In the interest of keeping it brief here are the main issues:
1. No warning when visits to the flat will occur. I have personally woken up to three men in the flat doing work without any prior warning. This has happened countless times. The contractors themselves are even told that we will know about them. This is deceptive and wrong; we do not feel safe in the flat because anyone could walk in at any time. This is a blatant breaking of the Housing Act of 1988, which states we should have 24 hours' notice, as well as give permission for people to enter the property.

2. Delays in getting work done. Our flat flooded, and it took a long time before a maintenance worker was sent to even just look at the damage. Nothing was then done about the damage for a further month and then the minimum amount was done to fix the damage.

3. For four months in a row, we were harassed for "not paying" rent. We had. We each received emails to us and then to our guarantors. The worst of it was when we would be called about the issue by a man named Raymond. From what we can tell, he is the head of the finance team, and he is belittling, rude and disrespectful. Frankly, he should not be speaking to customers with his complete lack of understanding and respect. I have had to speak to him multiple times to sort out the rent issue despite everyone in our flat paying on time each month. (Since the update, I have been told this is because paying through the portal takes longer to process than direct debits. How this means we should get called and harassed about not paying, I'm not sure)

4. Communication within the company is lacking majorly. We had a flatmate swap tenancy to another person, and Student Cribs completely failed to understand that. We were emailed multiple times for documentation that had been provided, and asked for a document that didn't exist. This led to the aforementioned Raymond phoning me and being again rude and demanding despite my explaining I was not the flatmate in question and couldn't help. We had emailed the documents we had to him directly before, so he had all the information we had, but he refused to acknowledge that. He then threatened us with eviction and refused to elaborate, ending the call when I asked follow-up questions.

This isn't even all that we have had to deal with in the 10-month tenancy we have had with Student Cribs. I implore everyone to look elsewhere for flats and avoid this company like the plague.

I wish I could give 0 stars, but since I can't, the 1 star is for the maintenance man who is always kind and professional when he shows up. His work is always done well, and he has gone above and beyond for us. Shout out to him.

If I could give 0 stars, I would. Please, students, avoid this company.

Move in, property was filthy & mouldy & the gas & electricity meters were connected to a property over 3 times the size of ours which took us months to sort out ourselves.

Damp issues were supposed to be fixed before move in…still waiting for some remedial work re damp & it’s 16 months since we first spoke to them about it. Student Cribs asked us to put the heating on & they'd pay the spike in gas, we did this for 5 months before they reneged this offer (before paying us) & reduced it to 50% of the spike. For context, while the (2 bedroom) flat was empty over Christmas, the bill was £198 for gas alone & they are now only offering half of this.

The concrete floor in 1 bedroom developed a hole which was fixed but has now returned even worse.

We’ve had loads of appliance breakdowns, Wi-Fi issues, no water or heating on multiple occasions due to rats eating the pipes & boiler breakdowns in the middle of winter, with no urgency for a permanent fix (we had to get environmental health involved before they checked, found & repaired the water leak) & were left 9 weeks without a dishwasher due to rats eating through the pipe work. We still haven’t received the heaters we were promised (in front of environmental health) 6 weeks ago.

We’ve had rat infestations due to structural issues & they have refused to pay for the damage to our property despite being given the requested photos & itemised list & maintenance helping to dispose of the damage.

Similar issue re water leaks through the ceiling & damage to our property.

They don’t deal with anti social behaviour so the upstairs flat are allowed to party multiple times a week until 6:30am meaning we are exhausted for uni.
They also aren’t interested in the weed being smoked upstairs that stinks our flat out.

The communal lighting is attached to our consumer unit so we are paying for the shared electricity for our flat & another & they are in no rush to fix this.

Finally, they don’t understand the needs of disabled tenants & feel it is acceptable for wheelchair access to be blocked by parked cars meaning we can’t always get out of the door tp get to uni classes (or sometimes am stuck, unable to return home) let alone be stuck inside if there were a fire!

They will talk the talk & offer solutions but rarely follow through on them.

AVOID AT ALL COST.

Steve P was incredibly helpful and kind. He went above and beyond, not only painting the ceiling but also taking the time to unclog the bathtub and clean the floor after painting . He is always warm and welcoming, which made the whole experience even better. It’s rare to come across someone so dedicated and considerate these days. Thank you so much for your help.

Mike H - been really happy with the maintenance work done on our student house. He’s been a massive help with clearing out any rubbish and doing up general bits of the house. Everything he’s worked on has made a noticeable difference, making the house better to live in! On top of that he’s an absolute pleasure to talk to - couldn’t recommend him enough.

Our maintenance man Mike cousins came to fix our house fence, response was timely and Mike was a lovely chap who left our fence looking tip top. Great experience overall.

Mike porter and a couple other handymen were more than welcoming in helping me and my friend jump start our cars. ( we were hopeless without them)

Paul fixed my tv on the 25/3/26 and he did a really good job. He was rlly efficient and a rlly nice person and overall did an amazing job! Thanks Paul :)

Honestly they are so incredibly easy to work with. Very flexible and always keep in contact. Would definitely use them for my third year house aswell !!

Student Cribs maintenance is excellent, a particular mention goes to Mike Cousins who was very helpful and friendly when fixing our reported problems, thank you Mike.

Sam did a great job fixing the curtains in my accomodation

Mike Cousins in Exeter came in and fixed our floor, he worked efficiently and well, and was extremely kind and chatty! An amazing experience and a pleasure to have around the house

Steve brought new toaster after it failed.

Hes very helpful always come in for help and always very lovely and friendly

Dave and Harry have helped us with a tonne of issues in the flat and are always really helpful, sociable and genuinely nice to talk to. They always get their jobs fast and never complain best staff here.

Dave and harry were great

Dave and Harry are awesome

In January 2025 my daughter decided to move into Byron Lofts in Newcastle, we live in the south so we checked out the website and the rooms looked lovely. We were regularly received emails informing us we only had a short time to book or the apartment might go back on the market? We paid our deposit and signed the contract to move in 28th July 2025 @ 2:30pm (specific date and time given by student cribs). Because my daughter was in effect taking over a contract from the existing tenant we took comfort in the fact their contract stipulated they were responsible to ensure the apartment is deep cleaned and left in good order? We paid our first quarter payment in advance £1800. We received an email from the north east team confirming “they looked forward to meeting us on the 28th”? We packed on the day and drove for 3 hours, we arrived to find the place locked and no sign of life, no student cribs agent? We waited 20 minutes until my daughter managed to find a tenant that was home and let us in. We went straight up to the room and found an absolutely disgusting and disgracefully presented apartment, the door was open, mould all over the room and bathroom, stains in the mattress, silicone sealer was black with mould, walls had liquid stains all over, the desk was disgusting and the TV didn’t work? I rang them immediately but no one was available locally so I spoke to a call centre in London. I told them we were not moving in, we were rejecting the room, we took loads of photos and within 20 minutes had emailed them with a list of things needed to be rectified before my daughter moved in. After a week we had heard nothing, no phone calls, a couple of emails but importantly no apology or confirmation they were going to carry out any of the repairs (the room stank of mould and damp). After a week I sent an email confirming we wished to be released from the contract under “the right to unwind” under the 2018 housing act. From there on we received nothing it threats and complacency, ignoring requests, demanding money etc… in the end we went to a solicitor and have been chasing compensation ever since, to date, over a year later we have offered fair compromise but received absolute silence? DO NOT CONTRACT with Student Cribs, they are a shameful and disgraceful organisation hell bent on ripping off poor innocent students.

UPDATE
Having received a response from student cribs May I just clarify a few points? 1 I tried to ring and speak to someone for nearly a month until your colleague Joshua insisted that I not ring him but instead revert to email only? 2 your responses to our solicitors letters have been vague, non conclusive and, you have rejected ever receiving any supporting information from us in support of our claim? When we sent you an exact timeline of our information sent (January 2026) you have, to date, failed to reply, even after we offered to relinquish some of the monies we have so far paid you for an apartment my daughter has NEVER occupied? Added to the fact we have now spent several thousand pounds over and above to find her alternative accommodation very very late and literally just before the September start of year 2. Appalling and disgraceful customer service, your operation exists to make money on the misery of poor students….

UPDATE2
Almost 2 months now since we sent our last solicitor letter and no response from Student Cribs? Are these the actions of a company who holds customer service at the centre of their business or is it just lip service to draw unsuspecting inexperienced and innocent students into contracts that do not protect them and accommodation that is not fit for habitation? Anyone want to see some of the photos of my daughter’s room please contact me directly. DO NOT CONTRACT WITH STUDENT CRIBS! They are a disgraceful organisation….

Steve was very good and helpful super lovely