Storyblocks Omdömen 2 482

They quickly responded my questions and helped me with my suscription.

I've used Storyblocks for a few years now and it was my go to source for B-roll video. Anytime I had an issue customer service was fast to respond and handle it.

Franco was very clear and responsive, and solved my issue. Thanks Franco!

I upgraded to the Pro membership for a particular feature and unfortunately found that it didn't work as I expected for my workflow. Franco from the Storyblocks support team was friendly and helpful in assisting me with a refund, despite my decision to cancel my subscription.

It was a masterclass in customer service—responsive, understanding, and hassle-free. I truly value that in a company, and because of this experience, I wouldn’t hesitate to return when I need their services again.

The customer service is very good. In particular, Franco's customer service skills are excellent, he is always quick to respond and sorts out issues quickly. I have been using Storyblocks for many years and this is mainly because of their superb team!

I accidentally chose annual billing instead of monthly and it was over the weekend when customer service was closed. Franco was amazing!! He emailed me first thing Monday morning and issued a refund for the difference. It was easy, effortless and very fast on my end. Keep up the great work!!

Franco from Storyblocks was great, he understands the issue and efficiently resolves the task.
It's great to have employees like him, to resolve a problem in a short time. Tx, Franco!

Very helpful customer service helped with my unusual request. I had been unwell and not using my subscription. They were happy to extend my subscription without further cost.

Team members like Franco make the bumps in the life of a creator easy to overcome. I didn't expect such a quick response or fix to my problem, but he handled it like the professional he is. Thank you!

The person concern communicated very quickly
and understood my previous relationship with Storyblocks. He listened and was in a position to offer
good advice. Franco did a good job on behalf of Storyblocks and also on my behalf.
Job well done!

Excellent follow-up and communication through email.

Storyblocks offers terrific products that I have used in my creations for several years - going back to when it was GraphicStock.

This week, I was also given terrific customer service following an issue with my payment. They addressed it in a quick manner. I'm a very happy customer!

Straight to the point and helpful

Franco got back with timely and took care of my request.
We will certainly use Story & VideoBlocks again in the future,

After I had some downloading issues, which was very frustrating. 

One of Storyblock´s marketing managers contacted me, and he suggested how to fix the video and what program should be downloaded to play the video on my desktop.

He solved the problem and gave generously two additional video downloads to make it up for the inconvenience. I thank him for contacting and solving the downloading issue.

I had a very frustrating experience trying to access the promotional plan with Storyblocks. I spent three days working through various issues and contacting their support team, only to be given repetitive and unhelpful responses. Here’s a breakdown of my experience:

I first reached out on January 15 to change my membership, and I clearly explained that I wanted to switch to the discounted "Unlimited Video" plan. However, when I tried to claim the offer, I kept receiving an error message stating there was an issue with my payment information. Despite updating my card and clearing the cache multiple times, the issue persisted. Support kept suggesting I try different browsers and clear my cookies, but nothing worked.

After two days of back-and-forth, the support team confirmed my new card was updated, but the problem wasn’t resolved. They suggested I manually renew my subscription, but by that time, my opportunity to access the promotional rate had expired.

This whole experience was a huge waste of time. It was very disappointing to miss out on the offer after dealing with these technical issues for so long. The lack of urgency or helpful solutions from customer support made the situation even worse. I expected better from a well-known platform like Storyblocks.

Would not recommend based on this experience.

Fantastic customer service

These guys are running a scam in the name of unlimited downloads. If you have purchased individual accounts under company email address, they will threaten you to sign up $20K annual package else you are at risk. We have tons of other subscriptions and using them perfectly. Paid these guys for a whole year and they disabled our account within a week saying there are 20+ people using it since November 2024. We purchased the account in December, how can we use it in November? Moreover, I only have 3 PCs, how can I use on 20 devices? The way they threaten, no one else in the industry do.