I tried a few different filaments when I first started printing. It didn't take long for me to realize that SUNLU gave me the best finished product. I only use SUNLU products these days and mostly pri... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Overall SUNLU filaments are very good and very compatible with my printer - Bambu PS2. The prices are typically better, and I often wait for a sale to buy them in bulk. Most of the time, the spools c... Se mer
Företaget har svarat
Pricing is amazing, colors came out great. very little tinkering required for high quality prints. only issue was that the vacuum seals were inconsistent and i had to dry every spool before use becaus... Se mer
Företaget har svarat
Please stop using SpeedX for deliveries. Their driver threw my package at my stoop and then tossed two other packages that didn’t belong to me. This behavior is completely unacceptable.
Företaget har svarat
Företagsinformation
Om SUNLU Official Store
Skrivet av företaget
SUNLU — The 3D Printing Materials Specialist
Official Stores:
Global |
Germany |
United Kingdom |
France |
Italy
Official Website: www.sunlu.com
Founded in 2013, SUNLU is an integrated enterprise specializing in the research, development, manufacturing, and sales of 3D printing materials and related electronic products, dedicated to providing users with outstanding products and solutions. With extensive experience in research, development, and manufacturing, the company has received numerous honors, including the “Specialized, Sophisticated, and Innovative ‘Little Giant’ Enterprise” designation from China’s Ministry of Industry and Information Technology and the Provincial Manufacturing Single Champion award.
SUNLU operates production bases in Anhui and Guangdong, China, with an overseas production base in Vietnam established in August 2024 and a German subsidiary launched in November 2024. In July 2026, SUNLU broke ground on its Wuhu Bio-Based 3D Printing Materials Production Project, further expanding its global footprint.
Looking ahead, we will continue to uphold our mission of “Making Creation Easier.” With users at the center and creators at the heart of what we do, we will continue refining our products, enhancing the user experience, lowering barriers to 3D printing, and striving to remain a leading force driving innovation and development across the industry.
Contact:
Brand Partnerships: Branding@sunlu.com
Business Partnerships: Sales@sunlu.com
After-sales Support: Support@sunlu.com
Online Store Order Support: Sales02@sunlu.com
Why Choose SUNLU?
Skrivet av företaget
- We're committed to our customers!
- Fast shipping with local delivery | 100% secure payment | Lifetime Support
Kontaktuppgifter
Protect Your Filament with SUNLU
4,2
Bra
152 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The Shipping time is ridiculous
The Shipping time is ridiculous. The filament itself is good (purchased from outside vendor) previously. Thought i would go through the store this time.
23 september 2026
Svar från SUNLU Official Store
Hello, we’re glad to hear you’ve had a good experience with our filament. We(SUNLU Online Store) ship from local warehouses and use an automated order-processing system to dispatch orders promptly. Delivery times can still be affected by holidays or local carrier conditions.
If the delay has affected your work or project, please email our order team at sales02@sunlu.com with your order number and the platform where you purchased the item. We’ll review the details and discuss the available options with you.
P.S.:
Estimated delivery is 3–7 business days for the US, Canada, and Australia; 1–3 business days for domestic orders in Germany and the UK; and 3–14 business days for other European destinations shipped from our German warehouse. For pre-order items, please refer to the estimated shipping date on the product page and any subsequent email updates.
Customer service issues
The shipping company lost my order a week ago.
Customer service will not respond to my emails.
I'll just be ordering from another company from now on.
22 september 2026
Svar från SUNLU Official Store
Hello, we're sorry your order has not arrived. Please send us your order email, number, platform via Trustpilot's inbox or contact our order support via email sales02@sunlu.com. We will check the shipment status and follow up with the next steps.
Svar från SUNLU Official Store
Hello, thank you for your feedback. We're glad you were happy with our service and delivery speed.
Shipping was quick and easy product…
Shipping was quick and easy product arrived in good condition love the sun. Lou filaments will continue to buy more great experience.
23 september 2026
Svar från SUNLU Official Store
Hello, thank you for your review. We're glad your order was what you expected and that you're happy with the quality.
I ordered a silk silver in expectations…
I ordered a silk silver in expectations of it printing more metallic just for it to print exactly like yhe regular pla silver. Waste of money with this roll.
23 september 2026
Svar från SUNLU Official Store
Hello, thank you for sharing your feedback, and we're sorry the printed result did not meet your expectations. Your feedback on the product's appearance is also valuable to us.
Please email our support team via support@sunlu.com with your order number and photos of the printed part so we can review the result and discuss the options available for your order.
Slow response and no way to cancel order
DO NOT BUY FROM SUNLU! I can't stress this enough!
I accidentally purchased their AMS dryer. I have been trying to return it and get my money back. They won't respond to emails. The two week 'return period' is almost up and they refuse to reply. You can't reach them by any means but email.
I have contacted my credit card company and refuted the charge.
Something changed in my cart and I accidently ordered the wrong part. Within 3 minutes I emailed Sunlu to cancel the order. There is no way on the website to cancel or modify an order. I didn't receive a reply for 21 hours, which was too late. One star for fast shipping.
Order shipped from Ontario, Canada. However couldn't reach anyone. In the response, advised to refuse delivery. Delivery company (UniUni) dropped off package out in front of the house in full view of the street and did not ring door bell. Unable to refuse delivery. Stuck with product that is of no use to me.
22 september 2026
Svar från SUNLU Official Store
Hi, we’re sorry we didn’t respond to your cancellation request before your order shipped. We work to dispatch orders quickly so customers can receive them as soon as possible, but in this case, that meant your order had already been handed over to the carrier before we could address your request. Once it was in transit, we were unable to intercept it.
We’re sorry you’ve been left with a part you can’t use. Please send us your order number through Trustpilot’s inbox so we can review the refund options available for your order.
fast shipping
23 september 2026
Svar från SUNLU Official Store
Hello, thank you for your feedback. We're glad you were happy with our service and delivery speed.
Excellent product easy setup!
23 september 2026
Svar från SUNLU Official Store
Hello, thank you for your review. We're glad you're happy with the product.
This last batch has been very difficult…
This last batch has been very difficult to work with. So far I have had 2 rolls that is not wound right causing me to have to throw prints away in the middle as well as fixing my machine because it clogs it.
23 september 2026
Svar från SUNLU Official Store
Hello, thank you for your continued support. We're sorry to hear that two rolls from your recent order were wound unevenly and that you lost prints and had to work on your printer as a result.
Please email our order team at support@sunlu.com with your order number, the purchase platform, and photos of the affected rolls. We'll review the issue and discuss a suitable resolution with you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.