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SUNLU Official Store Omdömen 

152
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I tried a few different filaments when I first started printing. It didn't take long for me to realize that SUNLU gave me the best finished product. I only use SUNLU products these days and mostly pri... Se mer

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Betygsatt 4 av 5 stjärnor

Overall SUNLU filaments are very good and very compatible with my printer - Bambu PS2. The prices are typically better, and I often wait for a sale to buy them in bulk. Most of the time, the spools c... Se mer

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Betygsatt 4 av 5 stjärnor

Pricing is amazing, colors came out great. very little tinkering required for high quality prints. only issue was that the vacuum seals were inconsistent and i had to dry every spool before use becaus... Se mer

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Betygsatt 3 av 5 stjärnor

Please stop using SpeedX for deliveries. Their driver threw my package at my stoop and then tossed two other packages that didn’t belong to me. This behavior is completely unacceptable.

Företaget har svarat

Företagsinformation

  1. Elektronikbutik
  2. också i
  3. Butik med skrivare och skanner
  4. Tillverkare
  5. Utskriftsutrustning och -tillbehör

Om SUNLU Official Store

Skrivet av företaget

SUNLU — The 3D Printing Materials Specialist

Official Stores:
Global | Germany | United Kingdom | France | Italy

Official Website: www.sunlu.com

Founded in 2013, SUNLU is an integrated enterprise specializing in the research, development, manufacturing, and sales of 3D printing materials and related electronic products, dedicated to providing users with outstanding products and solutions. With extensive experience in research, development, and manufacturing, the company has received numerous honors, including the “Specialized, Sophisticated, and Innovative ‘Little Giant’ Enterprise” designation from China’s Ministry of Industry and Information Technology and the Provincial Manufacturing Single Champion award.

SUNLU operates production bases in Anhui and Guangdong, China, with an overseas production base in Vietnam established in August 2024 and a German subsidiary launched in November 2024. In July 2026, SUNLU broke ground on its Wuhu Bio-Based 3D Printing Materials Production Project, further expanding its global footprint.

Looking ahead, we will continue to uphold our mission of “Making Creation Easier.” With users at the center and creators at the heart of what we do, we will continue refining our products, enhancing the user experience, lowering barriers to 3D printing, and striving to remain a leading force driving innovation and development across the industry.

Contact:
Brand Partnerships: Branding@sunlu.com
Business Partnerships: Sales@sunlu.com
After-sales Support: Support@sunlu.com
Online Store Order Support: Sales02@sunlu.com

Why Choose SUNLU?

Skrivet av företaget

We're committed to our customers!
Fast shipping with local delivery | 100% secure payment | Lifetime Support

Kontaktuppgifter

Protect Your Filament with SUNLU

A smart way to keep filament protected from moisture, for less.

4,2

Bra

TrustScore 4 av 5

152 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(152)

144 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 2 av 5 stjärnor

My shipment has still not arrived has…

My shipment has still not arrived has been sitting in the delivery service terminal for 4 days waiting for final delivery. On the third day of delivery expected today

28 september 2026
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Svar från SUNLU Official Store

We are truly sorry for this frustrating experience. It’s upsetting the website issue kept your old address, and we failed to reply to your emails before shipment. We understand you tried your best to update/cancel the order and it’s disappointing the parcel ended up over 1000 miles away.

Please message our support team, we will work with you to find a proper resolution. We are also improving our website checkout and email response system to prevent this from happening again.

Betygsatt 1 av 5 stjärnor

I forced to buy 5 kg of filament

I forced to buy 5 kg of filament. I didn’t want that. I purchased by mistake and I canceled it within five minutes, but they insist to send me the package. I try every possible way with no help last time to be here.

27 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Hello,We are truly sorry for this unpleasant experience. We understand you placed the 5kg filament order by accident and submitted the cancellation request within 5 minutes, yet the parcel was still dispatched.
We will check the order status immediately.
If the package is still in transit, we will try to contact the courier to intercept it.
If interception fails, we can accept the return. The filament must remain unopened with intact original packaging. Once we receive and inspect the returned goods, we will process your refund.

Betygsatt 5 av 5 stjärnor

Great Quality — Just Needs Better Availability & Shipping

⭐⭐⭐⭐⭐

I’ve been very happy with the quality of SUNLU products. The filament has been consistent, reliable, and produces great prints, which is why I continue to use SUNLU for my 3D printing needs.

The two areas I’d love to see improved are product availability, especially having more options available for refills, and shipping times. Sometimes it takes longer than expected to receive an order, which can be frustrating when I need filament for upcoming projects.

Overall, though, I’m very pleased with the quality and performance of SUNLU products and would definitely recommend them to other 3D printing enthusiasts!

27 september 2026
Betygsatt 2 av 5 stjärnor

Product is good but your packaging sucks

Product is good but your packaging is horrible. I ordered 6+ boxes of filament and they all came individually wrapped inside a giant plastic bag that looks like it was taped up by a 3 year old and then it was dropped from 30,000 ft from an airplane as it flew by my house and then dragged behind the mail carrier vehicle the rest of the way. Every single box was demolished, half the bags were torn open exposing the filament to the elements. Hopefully they are still usable. From what I’ve read recently, that seems to be the standard for your products, so while it seems like good product I may never order again because of it.

27 september 2026
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Svar från SUNLU Official Store

Thank you for your honest review. We’re glad the filament quality meets your expectation, and we are truly sorry for the terrible packaging experience.
It is upsetting to hear all boxes got damaged and half of the bags ripped open during transit. We have shared your feedback with our packaging team. We will upgrade our outer packaging and protective materials to prevent crushing and tearing in shipping.
Please reach out to our support team if you find any filament unusable. We will assist you to resolve the issue.

Betygsatt 1 av 5 stjärnor
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Hello, we're sorry your order has not arrived. Please send us your order email, number, platform via Trustpilot's inbox or contact our order support via email sales02@sunlu.com. We will check the shipment status and follow up with the next steps.

Betygsatt 2 av 5 stjärnor

Good brand but bad shipping

I do like ordering from sunlu but I received 3 out of my 7 rolls completely destroyed.

27 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We really appreciate that you like ordering from SUNLU. We are so sorry 3 out of your 7 filament rolls arrived completely destroyed.
This is absolutely not the experience we want you to have. We are improving our packaging to better protect the spools during transit.
Please reach out to our support team and share photos of the damaged rolls. We will help you find a proper solution.

Betygsatt 5 av 5 stjärnor

I couldn’t be more thrilled with your…

I couldn’t be more thrilled with your filament. I’m already getting ready to place the second order. It’s beautiful. It’s durable. It’s flawless so far. Highly recommended to my friends can’t wait to see my next order. My shipping was could’ve been a little betterfor some reason my order stayed in one area about 80 miles from me for 3 1/2 -4 days. I’m a little impatient with orders. Can’t wait to get them. I guess it got stuck in transit otherwise-was a great purchase and experience.

24 september 2026
Betygsatt 5 av 5 stjärnor

5 Stars

Always get what I need when I need it. So good I wish I could open a store with this product. From start to finish, it's professional.

26 september 2026
Betygsatt 4 av 5 stjärnor

Delivery was relatively quick and came…

Delivery was relatively quick and came well packed. However tracking was difficult to obtain at first so I was forced to get material elsewhere because I didn't know when this was due to arrive. Otherwise it was a good experience

26 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We are glad you enjoyed your experience overall and appreciate your positive feedback. We are happy to hear that your item arrived safely packaged and in a timely manner. At the same time, we recognize how challenging it was for you when the shipment details were not immediately available, leading you to make alternative arrangements. We value this input, as clear update notifications are essential, and we are actively working to improve our tracking communications to ensure smoother deliveries for your future orders.

Betygsatt 4 av 5 stjärnor

Needs better Packing

Multi-filament order arrived with cosmetic damage to packaging. Filaments are all usable. Consider shipping in a box instead of just a wrapped shroud - FedEx is always violent.

26 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Thank you for taking the time to share your feedback with us. We are happy to hear that all your filaments arrived in usable condition. We appreciate your suggestion regarding our packaging methods and will evaluate using boxes for future shipments.

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