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SUNLU Official Store Omdömen 

150
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I tried a few different filaments when I first started printing. It didn't take long for me to realize that SUNLU gave me the best finished product. I only use SUNLU products these days and mostly pri... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Overall SUNLU filaments are very good and very compatible with my printer - Bambu PS2. The prices are typically better, and I often wait for a sale to buy them in bulk. Most of the time, the spools c... Se mer

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Betygsatt 4 av 5 stjärnor

Pricing is amazing, colors came out great. very little tinkering required for high quality prints. only issue was that the vacuum seals were inconsistent and i had to dry every spool before use becaus... Se mer

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Betygsatt 3 av 5 stjärnor

Please stop using SpeedX for deliveries. Their driver threw my package at my stoop and then tossed two other packages that didn’t belong to me. This behavior is completely unacceptable.

Företaget har svarat

Företagsinformation

  1. Elektronikbutik
  2. också i
  3. Butik med skrivare och skanner
  4. Tillverkare
  5. Utskriftsutrustning och -tillbehör

Om SUNLU Official Store

Skrivet av företaget

SUNLU — The 3D Printing Materials Specialist

Official Stores:
Global | Germany | United Kingdom | France | Italy

Official Website: www.sunlu.com

Founded in 2013, SUNLU is an integrated enterprise specializing in the research, development, manufacturing, and sales of 3D printing materials and related electronic products, dedicated to providing users with outstanding products and solutions. With extensive experience in research, development, and manufacturing, the company has received numerous honors, including the “Specialized, Sophisticated, and Innovative ‘Little Giant’ Enterprise” designation from China’s Ministry of Industry and Information Technology and the Provincial Manufacturing Single Champion award.

SUNLU operates production bases in Anhui and Guangdong, China, with an overseas production base in Vietnam established in August 2024 and a German subsidiary launched in November 2024. In July 2026, SUNLU broke ground on its Wuhu Bio-Based 3D Printing Materials Production Project, further expanding its global footprint.

Looking ahead, we will continue to uphold our mission of “Making Creation Easier.” With users at the center and creators at the heart of what we do, we will continue refining our products, enhancing the user experience, lowering barriers to 3D printing, and striving to remain a leading force driving innovation and development across the industry.

Contact:
Brand Partnerships: Branding@sunlu.com
Business Partnerships: Sales@sunlu.com
After-sales Support: Support@sunlu.com
Online Store Order Support: Sales02@sunlu.com

Why Choose SUNLU?

Skrivet av företaget

We're committed to our customers!
Fast shipping with local delivery | 100% secure payment | Lifetime Support

Kontaktuppgifter

Protect Your Filament with SUNLU

A smart way to keep filament protected from moisture, for less.

4,2

Bra

TrustScore 4 av 5

150 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(150)

144 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I purchased a SUNLU heater for my Bambu…

I purchased a SUNLU heater for my Bambu Lab AMS Lite and had a great experience from start to finish. The ordering process was straightforward, and using the Shop app made purchasing quick and easy. Free shipping was included, and the item arrived on time exactly as expected.
Throughout the delivery process, I received regular email updates, which kept me well informed about my order status. Assembly was simple thanks to the clear installation video provided on the SUNLU website.
The heater is now set up and working perfectly. It has been a great addition to my 3D printing setup and does exactly what I was hoping for. Overall, I'm very happy with both the product and the service, and I would happily recommend SUNLU to other 3D printing enthusiasts.

29 september 2026
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Svar från SUNLU Official Store

We are glad you enjoyed your experience with our ordering process and found the setup of your new 3D printing accessory so straightforward. It is wonderful to know that the tracking updates kept you well informed throughout the delivery period, and that our instructional resources helped make the assembly quick and simple for you. We appreciate your feedback regarding how seamlessly the unit integrates with your current equipment setup and how effectively it is performing to meet your expectations. Thank you for sharing your positive thoughts with us and for recommending our products and services to the wider maker community. We remain committed to providing efficient service, clear guidance, and reliable products for all your future printing projects.

Betygsatt 5 av 5 stjärnor

Great color selections and print…

Great color selections and print quality.

30 september 2026
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Svar från SUNLU Official Store

We are so happy to hear that our variety of shades and high-grade printing met your expectations. Thank you for your review!

Betygsatt 1 av 5 stjärnor

Damaged shipment

Damaged shipment.
No response from support

Update 08.10.2026 @Sunlu: I already contacted you 3 times via your support mail address. No response at all...
Order number was #SL44501326 directly from the sun online store

30 september 2026
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Svar från SUNLU Official Store

Hello, we're sorry your order has damaged. Please send us your order email, number, platform via Trustpilot's inbox or contact our order support via email sales02@sunlu.com. We will check the product status and follow up with the next steps.

Betygsatt 5 av 5 stjärnor

Great service and deals

Great service and deals. Wouldn’t shop anywhere else.

29 september 2026
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Svar från SUNLU Official Store

We are happy to hear that our helpful team and great pricing made your visit wonderful.

Betygsatt 4 av 5 stjärnor

Nice product that seems to work well

Nice product that seems to work well. The construction instructions were lacking a bit of detail but I managed to get it together.

29 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We're happy to hear that the product performs well for you. Thank you for your positive feedback. We appreciate your patience with the assembly guide, and we will work on improving the clarity of our setup steps for future customers.

Betygsatt 5 av 5 stjärnor

I really enjoy using Sunlu's filaments

I really enjoy using Sunlu's filaments, especially the Matte HS PETG. My contact with Sunlu is always responsive and helpful.

30 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We appreciate your kind review. We are happy to hear that our Matte HS PETG material meets your needs and that our support team consistently provides prompt, helpful assistance for you.

Betygsatt 5 av 5 stjärnor

Super fast shipping

Super fast shipping. Great deal for quality.

29 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We are glad you enjoyed your experience with our swift delivery and great value. Thank you for your review.

Betygsatt 5 av 5 stjärnor

Fast shipping

Fast shipping, great product!

28 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We are glad you enjoyed your experience with our quick delivery and quality items, and we thank you for your feedback.

Betygsatt 5 av 5 stjärnor

Product get delivered fast and colors…

Product get delivered fast and colors are very consistent. Haven’t had any clogging issues.

29 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We're happy to hear that your order arrived quickly and that the reliable quality and smooth flow met your printing needs.

Betygsatt 5 av 5 stjärnor

Easy to order

Easy to order, delivered on time and in good condition at an affordable price.

29 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Thank you for your feedback. We're glad you enjoyed your experience with our smooth ordering, punctual delivery, and fair pricing.

Betygsatt 1 av 5 stjärnor

Items were damaged at delivery

Items were damaged at delivery .

Service response is very poor. There is no contact information for dealing with customer issues. The item descriptions very confusing and not clear . Multiple product types are listed in the description

29 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Hello, we're sorry your order has damaged. Please send us your order email, number, platform via Trustpilot's inbox or contact our order support via email sales02@sunlu.com. We will check the product status and follow up with the next steps.

Betygsatt 4 av 5 stjärnor

The product is great.

The product is great,shipping is fast. But the packages were wet and smell like a old shed.

27 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We're glad you enjoyed the fast delivery and item quality. We appreciate your feedback about the damp, musty packaging and will improve our shipping storage.

Betygsatt 5 av 5 stjärnor

shipping fast but have some problem to…

shipping fast but have some problem to print the petg

29 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Thank you for your feedback! We’re glad your order shipped quickly.
We are sorry you encountered difficulties printing with our PETG filament. PETG is sensitive to moisture and slicer parameters. We suggest drying the filament and tuning nozzle/bed temperature and retraction settings.
Please contact our support team if you still have printing troubles. We are ready to help you troubleshoot.

Betygsatt 1 av 5 stjärnor

Catastrophic shipment

Catastrophic shipment.
Damaged goods.
No response / reaction from support

Update 08.10.2026 @Sunlu: I already contacted you 3 times via your support mail address. No response at all...
Order number was #SL44490126 directly from the sunlu webshop

29 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Hello, we're sorry your order has damaged. Please send us your order email, number, platform via Trustpilot's inbox or contact our order support via email sales02@sunlu.com. We will check the product status and follow up with the next steps.

Betygsatt 5 av 5 stjärnor

Fast shipping

Fast shipping. Great price

29 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We are glad you enjoyed your experience with our swift delivery and reasonable pricing. Thank you so much for your feedback!

Betygsatt 3 av 5 stjärnor

Excellent filament, bad packaging.

I have always been very happy with Sunlu Filament but not the shipping department.
Filament arrived in a timely manner but multiple spools arrived broken due to poor packaging for shipment. I receive broken spools with every shipment due to bad packaging.

29 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Thank you for your loyal support and kind words about our filament quality. We are truly sorry that poor packaging keeps causing broken spools in every shipment, even though delivery arrived on time.
We take this recurring issue very seriously. Our packaging team is upgrading protective materials to prevent damage during transit.
Please contact our support team with photos of broken spools whenever this happens, and we will resolve it for you promptly.

Betygsatt 4 av 5 stjärnor

Good, easy to shop web store

Easy to navigate the store website and a good selection of filaments and other products. What held me back from 5 stars was the lack of hex color codes for all the different filaments.

29 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We are glad you enjoyed your experience browsing our website and exploring our product catalog. We appreciate your valuable feedback regarding the inclusion of specific color codes for our materials, as we aim to make selecting the right shades as seamless as possible.

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