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SUNLU Official Store Omdömen 

150
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I tried a few different filaments when I first started printing. It didn't take long for me to realize that SUNLU gave me the best finished product. I only use SUNLU products these days and mostly pri... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Overall SUNLU filaments are very good and very compatible with my printer - Bambu PS2. The prices are typically better, and I often wait for a sale to buy them in bulk. Most of the time, the spools c... Se mer

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Betygsatt 4 av 5 stjärnor

Pricing is amazing, colors came out great. very little tinkering required for high quality prints. only issue was that the vacuum seals were inconsistent and i had to dry every spool before use becaus... Se mer

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Betygsatt 3 av 5 stjärnor

Please stop using SpeedX for deliveries. Their driver threw my package at my stoop and then tossed two other packages that didn’t belong to me. This behavior is completely unacceptable.

Företaget har svarat

Företagsinformation

  1. Elektronikbutik
  2. också i
  3. Butik med skrivare och skanner
  4. Tillverkare
  5. Utskriftsutrustning och -tillbehör

Om SUNLU Official Store

Skrivet av företaget

SUNLU — The 3D Printing Materials Specialist

Official Stores:
Global | Germany | United Kingdom | France | Italy

Official Website: www.sunlu.com

Founded in 2013, SUNLU is an integrated enterprise specializing in the research, development, manufacturing, and sales of 3D printing materials and related electronic products, dedicated to providing users with outstanding products and solutions. With extensive experience in research, development, and manufacturing, the company has received numerous honors, including the “Specialized, Sophisticated, and Innovative ‘Little Giant’ Enterprise” designation from China’s Ministry of Industry and Information Technology and the Provincial Manufacturing Single Champion award.

SUNLU operates production bases in Anhui and Guangdong, China, with an overseas production base in Vietnam established in August 2024 and a German subsidiary launched in November 2024. In July 2026, SUNLU broke ground on its Wuhu Bio-Based 3D Printing Materials Production Project, further expanding its global footprint.

Looking ahead, we will continue to uphold our mission of “Making Creation Easier.” With users at the center and creators at the heart of what we do, we will continue refining our products, enhancing the user experience, lowering barriers to 3D printing, and striving to remain a leading force driving innovation and development across the industry.

Contact:
Brand Partnerships: Branding@sunlu.com
Business Partnerships: Sales@sunlu.com
After-sales Support: Support@sunlu.com
Online Store Order Support: Sales02@sunlu.com

Why Choose SUNLU?

Skrivet av företaget

We're committed to our customers!
Fast shipping with local delivery | 100% secure payment | Lifetime Support

Kontaktuppgifter

Protect Your Filament with SUNLU

A smart way to keep filament protected from moisture, for less.

4,2

Bra

TrustScore 4 av 5

150 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(150)

144 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Hundreds mail and notification but…

Hundreds mail and notification but today: Delivery exception Incorrect address
First time last time with u

>UPDATE your message is only here to show that you help customers but it's not true. Nobody contact me and i can’t aswer or contact you to send you what you ask... and no parcel here!!!!

3 oktober 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Hello, We are truly sorry for this delivery exception showing incorrect address, which brings you such a terrible shopping experience.

Could you kindly share your order number and confirm your full delivery address with us?
We will contact the courier right away to check whether the parcel can be redirected to your correct address.
If redirection fails, we will discuss available solutions with you.

Betygsatt 5 av 5 stjärnor

My go to filament is Sunlu

My go to filament is Sunlu. I love the pricing and free shipping when I purchase the amount of filament I want. Fast delivery times also. I am a returning customer

3 oktober 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We are glad you enjoyed your experience with our 3D printing supplies. It is wonderful to know that our competitive pricing structure, convenient complimentary shipping options, and rapid delivery speeds consistently meet your expectations. Thank you so much for your positive feedback and for being a loyal returning customer. We truly appreciate your continued trust in our products and service.

Betygsatt 1 av 5 stjärnor

I havent received the parcel

I havent received the parcel, I cannot find inbox or sunlu support so adding it here, Order #SL44750526

2 oktober 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Hello, we're sorry your order has not arrived. Please send us your order email, number, platform via Trustpilot's inbox or contact our order support via email sales02@sunlu.com or support@sunlu.com. We will check the shipment status and follow up with the next steps.

Betygsatt 1 av 5 stjärnor

I received my DAMAGED random bundle 10 pack…

I received my random bundle 10pack today all black and white PLA so not really random not to mention the package was torn open and all boxes and spools are damaged due to Sunlu not packaging in a large box. All smaller filament boxes were packed into a bag with a shipping label and it arrived torn and completely destroyed. Also my filament dryer wasn’t included with the filament might have gotten lucky bc atleast that’s not destroyed too!

2 oktober 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Hello, filament and machines are shipped in separate packages, as noted in our shipping information. If your dryer is a pre-order item, please refer to the estimated shipping date on its product page.
Random bundles are packed based on available stock, so colors may repeat and specific color preferences cannot be guaranteed. We understand that receiving only black and white was disappointing.
We’re sorry that the packaging and spools arrived damaged. Please contact sales02@sunlu.com or support@sunlu.com with your order number and photos of the damage so our team can review the issue and discuss appropriate compensation.

Betygsatt 5 av 5 stjärnor

Quick shipment

Quick shipment, good price compared to Amazon.

2 oktober 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We are glad you enjoyed your experience with our fast delivery and great value. Thank you for your review.

Betygsatt 1 av 5 stjärnor

Every time I tried to put items in my…

Every time I tried to put items in my cart or check out, it wouldn't let me. I would click on the tab, and then I would get four little squares. Even after I met the ordering requirements. I have sent a couple of emails to customer service and heard nothing back.

28 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We sincerely apologize; this issue was caused by a bug involving the interaction between Shopify apps. The problem has now been resolved. Thank you for your feedback.

Betygsatt 5 av 5 stjärnor

Fast delivery

Fast delivery. Good prices. Already use Sunlu, may order direct from now on.

2 oktober 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Thank you for your feedback. We are glad you enjoyed our quick shipping and great prices for your ordering.

Betygsatt 5 av 5 stjärnor

fast delivery.

fast delivery.
please improve stock.

2 oktober 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We're happy to hear that your order arrived quickly. Thank you for your review, and we are working hard to increase our inventory levels.

Betygsatt 4 av 5 stjärnor

Ordering was easy

Ordering was easy. But i have problem with the gray pla+ 2.0 spool. The spool came out tangle in the middle causing print and feeding failure. Wasted filament to untagle and redo prints.

29 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Thank you for your feedback. We’re glad ordering was simple for you, but we are truly sorry the Gray PLA+2.0 filament was tangled in the middle.
This knotting issue caused feeding and print failures, and we regret the wasted filament and extra trouble it brought you.
Our QC team will strengthen inspection on winding quality. Please contact our support team and share photos of the tangled spool, and we will work out a proper solution for you.

Betygsatt 5 av 5 stjärnor

Super quick shipping

Super quick shipping, excellent filament, no crappy cardboard spools.

1 oktober 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We are glad you enjoyed your experience with our plastic reels and rapid delivery service. Thank you for your review.

Betygsatt 3 av 5 stjärnor

Communication is poor when it comes to…

Communication is poor when it comes to delivery. Shipping takes longer than stated and the delivery company they use is no better

30 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Thank you for your honest review. We are sorry about the poor delivery updates and longer transit time than expected.
We are working to improve our shipping communication and keep customers better informed during transit. Our logistics team is reviewing our delivery partners to enhance shipping performance.
Please reach out to our support team if you have any concerns about your shipment.

Betygsatt 5 av 5 stjärnor

Well packaged and prompt delivery

Well packaged and prompt delivery. Tried the filament and it was terrific too!

1 oktober 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

Grazie per la tua splendida recensione! Siamo felici che tu apprezzi il nostro servizio e gli aggiornamenti precisi sulla spedizione.
Continueremo a impegnarci per tenere i nostri clienti informati in ogni fase dell'ordine.
Speriamo di servirti nuovamente presto!

Betygsatt 5 av 5 stjärnor

Fast service

Order arrived quickly and everything was packaged safely.

30 september 2026
Logotyp för SUNLU Official Store

Svar från SUNLU Official Store

We are glad you enjoyed your experience. Thank you for noting our fast, safe delivery.

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