Ordered Fresh Linen & Citrus. Sea Breeze. Lemon Mandarin Lemongrass - Candles and Reed Diffusers, beautifully packaged, look high end, scents are amazing and well priced. Customer service polite & he... Se mer
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Dear Stoneglow Team, I would just like to take a moment to say a sincere thank you for your wonderful service. I would especially like to mention Adelina, who was absolutely lovely and provi... Se mer
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Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oa... Se mer
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I ordered a few items including a refill of a reed diffuser. the items arrived promptly with good communication and well packaged. Unfortunately the replacement reeds were missing. I emailed customer... Se mer
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Företagsinformation
Skrivet av företaget
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Kontaktuppgifter
5 Lyon Road,, RM1 2BA, London, Storbritannien
- 020 8595 8878
- onlineshop@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4,3
Utmärkt
606 omdömen
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I went on snap chat and my query was…
I went on snap chat and my query was remedied in 2 minutes
13 november 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hello Graham, thank you so much for taking the time to leave a review, we’re glad to hear that our customer service team provided you with outstanding service.
Fixed an order issue
Fixed an order issue. Adelina really helped with sorting this. Polite and friendly. Love the products. Will order again.
11 november 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hi Dee, thank you for your review, we’re so happy to hear that our team was able to make your experience special.
Diffuser refills with no smell
I’m a very dissapointed customer.
I bought 4 refill diffuser oils . 1 for myself and 3 for Xmas gifts. I can only smell the fragrance if I place the reeds under my nose . Company wasn’t very concerned at all about it . I was just told send it back at my expense unopened .
30 oktober 2025
Svar från stoneglowcandles.co.uk
Hello Hazel, we're sorry to hear about the issue with your recent purchase. We take the quality of our products very seriously, all our fragrances are developed here in the UK with fragrance optimization as paramount, also products you have ordered features one of the most intense fragrances available in our product line. Your satisfaction is our priority, as our customer service has advised, the products need to be reviewed prior to any further action being taken.
Beautiful scents
Beautiful scents, well packaged and topped off with scented tissue. Fast delivery. These fragrances really are a cut above.
30 oktober 2025
Svar från stoneglowcandles.co.uk
Hello Lynne, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Excellent customer service
Had a small issue with my wax melt burner, however this was resolved revert quickly and efficiently by Adelina. Excellent customer service and quality products
1 februari 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hello Lydia, Thank you for your amazing review!
We’re happy to hear that our customer service team was able to make your experience special.
Amazing smelling oils and great…
Amazing smelling oils and great customer service delivered by a staff member Adelina. Thanks for their quick responses and resolutions
23 oktober 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hello Renne, Thank you for your amazing review! We’re so happy to hear that our customer service team was able to make your experience special.
Beautiful products that last
Beautiful products that last, amazing scents, efficient delivery and fantastic customer service. I received an incorrect item, the required item was dispatched within minutes of me emailing. Thank you Adelina-great customer service.
20 oktober 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hello Sarah, we’re delighted to hear that our customer service team provided you with outstanding service. Also, we’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is really important for us.
Sadly, not good.
I purchased a Stone glow reed diffuser after smelling one at a friend's home which was beautiful. Sadly, when mine arrived it did not have the same power. All the reeds were used but after 6 days still hardly any aroma. I did contact their office but they said there was basically nothing wrong with the batch. This was definitely watered down. Never again.
2 oktober 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hello Barney, our team has conducted a thorough investigation. We have meticulously reviewed all production records and quality control data associated with this specific batch. We can confirm that no issues or changes were found during the production process for the batch in question. All parameters were within our standard quality specifications. We always recommend the reed diffusers to be placed in an area with good air circulation, ensuring it is away from direct sunlight, heat, and drafts.
Fabulous fragrances
Fabulous fragrances. I have found that these reed diffusers last far longer than any others I have tried
12 oktober 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Dear Nicola, thank you for such a glowing review! We’re so happy to hear that you’re enjoying the quality of our reed diffusers. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is highly valuable to us.
My parcel has not arrived
My parcel has not arrived , I have spoke to customer service and heard nothing back, apparently the evri delivery they use have received it but hasn’t delivered , that’s been since 11 days ago
29 september 2025
Svar från stoneglowcandles.co.uk
Following up on our recent conversation, I'm pleased to confirm that the issue has now been resolved
_____________________________________________________________________________________
Dear Donna, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.
Svar från stoneglowcandles.co.uk
Dear Nicola, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Fast delivery
Fast delivery, my oils smell amazing. There was a small leak with one of my oils which I emailed about regarding a replacement, with a prompt reply they agreed they’d send a replacement for free. Adelina was so helpful with this. Thanks!
6 oktober 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hello Annie, Thank you for your amazing review! We’re so happy to hear that our customer service team was able to make your experience special.
Really good customer service
Adelina was incredible in expediting my order. Brilliant products from Stoneglow and worth the money. The customer service is really freindly and professional. Many thanks
29 september 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hello Gary, we’re delighted to hear that our customer service team provided you with outstanding service. Also, we’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is really important for us.
Extremely disappointed
Extremely disappointed! I have purchased frangipani with neroli and been quite pleased. However on purchasing two refills I wish I hadn’t bothered. What a waste of money, Hardly any scent at all! Even in a very small entrance porch which is enclosed. They are not cheap and these two refills are just so weak. They may well have just been expensive water.
12 september 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hello Debbie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. Plese contact our Customer Service team at marketing@stoneglowcandles.co.uk to get this solved.
Well if you’ve not already experienced…
Well if you’ve not already experienced stoneglow products it’s time to try. The smells are amazing they last over 12 months for me, don’t put them in the window though. Packaging is first class. Made in the UK 😊
22 september 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Been buying Stoneglow Sandlewood and…
Been buying Stoneglow Sandlewood and Patchouli reed diffuser for several years bought a refill from Stoneglow and there’s hardly any perfume seems watered down. Waste of money won’t be buying again. Time for a change
19 september 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hello Pauline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. If you contact our customer service team at onlineshop@stoneglowcandles.co.uk a member of our team will be able to review your case.
Excellent products as always
Excellent products as always, but let down by the slow delivery of their courier. I wish Stoneglow would use Royal Mail - it is far more reliable.
29 augusti 2025
Svar från stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Amazing scent
Have tried several reed diffusers in the past with disappointing results,I was recommended this company in a local gift shop.
I can definitely recommend them they look stylish and long lasting scent.
5 september 2025
Omdöme utan inbjudan
Svar från stoneglowcandles.co.uk
Hello Michael, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
The fragrance from all my purchases has…
The fragrance from all my purchases has been long lasting and all smell divine.
I usually purchase another very well known brand but your is definitely better
29 augusti 2025
Svar från stoneglowcandles.co.uk
Hello Elaine, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Damaged parcel
Unfortunately 2 items were smashed upon receipt. I have contacted the company and sent pictures. Awaiting a response. A swift response from customer services to say replacements are on their way
1 september 2025
Svar från stoneglowcandles.co.uk
Hello Helen, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
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