Stocalfe Response Omdömen 160

The Customer Service Department, especially Lewis was fantastic in handling my case. Their professionalism and communication skills were just perfect. Their proactiveness and instant responses helped to make everything move seamlessly. Well done Team

Would just like to say how professional Lewis broomhall was after a non fault accident he made the situation easier to deal with, he is a credit to your business many thanks Lewis

Absolutely brilliant can't fault the team.
Lewis especially who has handled everything and has gone above and beyond..
Very recommended 👌..

Good dealings and communication from the staff.

Great service .fast and helpful .took the stress out of the accident.and helped me to cary on with my everyday life.

I got in contact with Stocalfe after someone went into the side of my vehicle and the team were absolutely amazing at talking me through the process of what happens next and supplied me with a hire car, which was a dream to drive! I mostly spoke with Lewis Broomhall, who was great at keeping in contact with me with updates throughout the ordeal. Fantastic team, can not fault them.

HORRIFIC is the only word I can use to describe this company DO NOT USE THEM!!!
They led me to believe that they were my insurance company! And I was in a non fault accident and they are trying to get money from me as the third party won’t pay for the hire vehicle they are absolutely horrific and vile sent me to a debt collector for £8,000+

HORRIFIC DO NOT USE THEM

They are very efficient and talk you through the whole process , answering any questions you may have . All in all I couldn’t of asked for a better service , very helpful.

My car was in an accident and I was supported by Lewis Broomhall during the time that my car was getting fixed. They really helped me and ensured I had the smoothest process! I will recommend anytime and any day.

Was very happy with the way they dealt
With my car claim.

Following a collision with my car Stocalfe (Luke Jackson) was very responsive and helpful in sorting out replacement hire car, getting my car recovered, repaired and back on the road quickly. Many thanks!

Luke Jackson from Stocalfe Response was very easy and polite to deal with. We all hope that we won't need to use our insurance, but when you do, you only hope to get someone like look at the other end.

Quick collection of vehicle ,

I used Stocalfe Response after a driver went into the back of car last month. I found the team to be very helpful, especially Luke, who kept it touch a couple of times a week while the case was being settled. When there were delays from the other party's insurers, Luke pursued the matter and always returned my calls and emails quickly. It's such a stressful time when you've had an accident, so having someone sympathetic on the other end of the phone was great. I now have my payout and am looking for a new car. Very happy with my experience!

I received an absolutely brilliant service from this company. My main point of contact Luke was so helpful and was an absolute delight to deal with.

Fast response from Stocalfe from the first conversation with Saraya, provided me with a hire car and service was fantastic! Highleh recommend.

Was involved in an non-fault accident unfortunately, Stocalfe Response did there very best to help me, each time I called they was so helpful from start to finish of my claim, they always ensure there service and communication is upto a high standard! Definitely recommend!

Brilliant Service
Absolute amazing service from call handlers at Stocalfe Response, very clear and consistent communication throughout my accident claim, each time speaking with an Call handler they was very helpful and always ensure they did there very best to handle every Situation. Couldn’t recommend them enough!

My advice is to avoid this company at all costs! - I thought I was contacting Tesco insurance, but this company seem to have hijacked the claim. At no point have they explained that they are an independent Claims Management Company, who are only interested in providing credit for repairs and courtesy cars and, if they are unsuccesful in claiming the money back from the insurance company, leave you responsible for all the bills incurred! One month after my no fault accident, nothing has happened and I am still driving about in an accident damaged vehicle. When I phoned to complain about the poor service I was receiving, I was shocked to be told that, without informing me, they had decided not to persue the case! I have now contacted the real Tesco Insurance, who know nothing at all about this claim! I am now re starting my claim with Tesco, but am a month behind with my claim (Thanks Stocalfe!). Throughout my dealings with Stocalfe, I have found them to be very unhelpful - they do not answer E Mails, do not phone back and as for Luke, I found him useless! (perhaps you could pass that on to him, as you have the praises he has received on here). It would be interesting to see if I get a response from Stocalfe for this review, as they seem reluctant to reply to 1 star reviews!

Great response from Stocalfe quick and on the ball from the first conversation. Highly recommended.