Been amazing from the start, thank you to Joshua for keeping me updated and answering any questions iv had. 5 star experience.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Outstanding service from Stocalfe Handled my recent no-fault RTC quickly and professionally. From first contact with Simon reporting RTC who organised recovery of vehicle to my claim handler Luke and... Se mer
Företaget har svarat
Following another driver hitting our car in a car park Stocalfe Response were just brilliant. Our advisor Lewis dealt with everything and took the stress out of the situation from start to fin... Se mer
Företaget har svarat
The whole process was streamlined and made me feel at ease, during a stressful time. Rebekka was brilliant and kept me informed at every point, we spoke to a lovely lady called Amber this morning who... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Kontaktuppgifter
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, Storbritannien
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
4,7
Utmärkt
160 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They have been extremely helpful and…
They have been extremely helpful and supportive during the whole process. Thankyou
10 juni 2026
Been amazing from the start
Been amazing from the start, thank you to Joshua for keeping me updated and answering any questions iv had. 5 star experience.
5 juni 2026
They are so swift
They are so swift. The whole process was seamless, their customer care is top notch.
11 juni 2026
Excellent customer service
28 maj 2026
Phoned these when claiming against another driver .
Phoned these when I was involved in an accident (other driver at fault )
They were the first hit on Google when I was trying to find my insurance company details .
I will start with the one positive - I got a hire car extremely promptly!
The rest was SLOW and not streamlined.
I had to chase the insurance company of the other driver in the end, and that had more of an impact !
10 april 2026
Omdöme utan inbjudan
Svar från Stocalfe Response
Hi Kate,
Thanks for your review.
Unfortunately we cannot identify you as a client. Please can you email support@stocalferesponse.com with your claims reference and contact details so we can investigate your matter urgently?
Thanks,
Stocalfe Response
Svar från Stocalfe Response
Hi,
Thank you so much for your 5 star review.
Much appreciated,
Stocalfe Response
Svar från Stocalfe Response
Hi,
Thank you for the 5 star review, we appreciate you taking the time to leave us feedback.
Best regards,
Stocalfe Response
Svar från Stocalfe Response
Hi,
Thanks for the 5 star review, we appreciate you taking the time to leave us feedback.
Best wishes,
Stocalfe Response
Svar från Stocalfe Response
Hi,
Thank you for the 5 star review, we appreciate you leaving us such positive feedback.
Best regards,
Stocalfe Response
Excellent service
Excellent service, stress free and the guys and girls are all extremely professional and reassuring throughout the whole process. 100% recommended.
14 maj 2026
Omdöme utan inbjudan
Svar från Stocalfe Response
Hi Kyle,
Thank you so much for your kind words!
We’re delighted to hear that you found the whole process stress free and felt supported throughout.
Our team takes great pride in being professional, approachable, and reassuring, so it means a lot to know that came through in your experience.
We really appreciate your 100% recommendation, it truly helps others feel confident in choosing us.
Best regards,
Stocalfe Response
Professional and courteous and always…
Professional and courteous and always in contact, by email and phone.
My car was uplifted the next day with a courtesy car delivered, seamless transactions.
Big thanks to Guy and Amber who explained the whole process.
Would highly recommend.
12 mars 2026
Omdöme utan inbjudan
Svar från Stocalfe Response
Hi Jacqueline,
Thank you so much for your fantastic review. We’re delighted to hear that you found our service professional, courteous, and consistently communicative, that’s exactly the experience we aim to deliver.
It’s great to know the uplift of your vehicle and the delivery of your courtesy car went smoothly. Guy and Amber will be thrilled to hear your kind words, they take great pride in guiding customers clearly through the process.
We’d like to clarify that we provided you with a credit hire car following your accident, not a courtesy car; this is a like‑for‑like replacement supplied to you, with the cost recovered directly from the at‑fault insurer rather than provided as a basic vehicle by a repairer or insurer.
We truly appreciate your recommendation and are always here if you need any further support.
Warm regards,
Stocalfe Response
An agent called Guy
An agent called Guy, made the whole process so much less stressed and easier, amazing experience.
Thank you for being my hero
2 april 2026
Omdöme utan inbjudan
Svar från Stocalfe Response
Hi Lianne,
Thank you so much for taking the time to share your wonderful feedback! We’re absolutely delighted to hear that Guy was able to make the whole process smoother and less stressful for you. He’ll be thrilled to know he made such a positive impact, being called a hero truly means a lot.
We’re grateful for your kind words and are always here if you need anything in the future.
Warm regards,
Stocalfe Response
I actually rang these accidentally
I actually rang these accidentally.
Seemed helpful to start with. Courtesy car on drive next day. New Mercedes which had faults of its own. My car didnt move for any repairs. Then had to Chase them up after a week of speaking to 5 different ppl 2 of whom were my case handler ??? For them to ring and tell me third party not accepting liability... even though I were stationary. Only willing to try and claim from anybody and everybody insurance companies. I got in touch with my own insurance company and all sorted within a weeks time. That's professionals at work. Not stocalfe.
16 februari 2026
Svar från Stocalfe Response
Hi Tanya,
Thank you for sharing your experience, and we’re genuinely sorry to hear that you left feeling frustrated and let down. That’s never the outcome we want for anyone who comes to us for support.
We’re pleased to hear your own insurer was able to bring the matter to a resolution for you, but we also want to clarify why things unfolded the way they did on our side. Stocalfe Response is a non‑fault accident management company, which means we can only handle claims where the third party accepts liability and we claim the costs directly from them so not to affect your insurance premiums. We provided you with a replacement car during this time to keep you mobile during our investigations, at no cost to you.
Unfortunately, in your case, the third party strongly disputed the circumstances. Because liability wasn’t accepted, we weren’t able to progress repairs or continue the claim as a non‑fault case.
We understand how confusing and inconvenient that can feel especially when you’ve already received a hire vehicle and expected the process to move forward as normal. We also appreciate the added frustration with the hire car issues, and we apologise that this added to your overall dissatisfaction. We have escalated these issues to Europcar.
Our intention is always to make things easier during what is already a stressful time, and we’re sorry that your experience didn’t reflect the service we aim to provide. We’ll be reviewing this case internally to ensure we improve communication and support in situations where liability is disputed, so clients like yourself have clearer expectations from the outset.
If there’s anything further you’d like us to look into or if you want to speak with a member of our team directly, we’re here and happy to help.
Best regards,
Stocalfe Response
The staff are very helpful and…
The staff are very helpful and friendly, and
any questions to ask them they willing to give you information, very professional.
22 januari 2026
Svar från Stocalfe Response
Hi Charie,
Thank you for your kind review. We’re delighted to hear that you found our team helpful, friendly, and professional. It’s great to know that any questions you had were answered clearly and confidently, we always aim to provide the information and support our clients need.
We really appreciate your feedback and thank you for choosing Stocalfe.
Best regards,
Stocalfe Response
Highly recommended was fantastic with…
Highly recommended was fantastic with answering my questions and queries.Very polite on the phone.
14 januari 2026
Svar från Stocalfe Response
Hi Lisa,
Thank you for your lovely review. We’re really pleased to hear that your questions were answered clearly and that you found our team polite and helpful over the phone. Providing a supportive, friendly service is something we take pride in, so your feedback means a lot.
Thanks again for recommending us!
Best regards,
Stocalfe Response
Supported every step of the way
Following a collision that wasn't my fault Stocalfe have supported me every step of the way. They arranged prompt roadside assistance, managing to get my car towed away within the hour which potentially saved me hundreds in fees. A hire vehicle arrived within 24 hours from the other side of the country: no mean feat when someone lives as remotely as I do. My employer has a strict office attendance policy and the hire vehicle meant I was able to meet it without interruption.
I have found everyone I have come into contact with to be friendly, supportive and approachable. I'm not used to dealing with insurance companies and everything has been explained clearly and patiently to me.
We're coming towards the end of the process, but there is still some way to go. I'm confident that Stocalfe will continue to work effectively and that everything will be resolved.
So far, they have managed to make an unpleasant, disruptive incident manageable and I couldn't ask for anything more.
9 januari 2026
Svar från Stocalfe Response
Hi Fraser,
Thank you for your fantastic review. We’re really pleased to hear that our team was able to support you quickly after your collision and help keep things running smoothly, especially given your remote location and work commitments.
It’s great to know you found everyone friendly, clear, and reassuring throughout the process, that’s exactly what we aim for. As we move towards the final stages, please be assured we’ll continue to work hard to bring everything to a smooth conclusion.
We truly appreciate your kind words and your trust in us.
Warm regards,
Stocalfe Response
A very stressful time was made much…
A very stressful time was made much easier, very friendly and professional
15 december 2025
Svar från Stocalfe Response
Hello,
Thank you for your lovely feedback. We're really pleased to hear that we were able to make a stressful time easier for you. Providing a friendly and professional service is incredibly important to us, so your comments mean a lot.
If you ever need our support again, we’re always here to help.
Best wishes,
Stocalfe Response
Svar från Stocalfe Response
Hi Kayleigh,
Thank you for your great feedback, we really appreciate it
Best wishes,
Stocalfe Response
5 Stars – Fantastic, Stress-Free Service!
5 Stars – Fantastic, Stress-Free Service!
I couldn’t be happier with the service I received from Stocalfe Response following my non-fault accident. They called me very quickly after the incident, which instantly put my mind at ease. A courtesy car was delivered within just two days – and that included a weekend – which was incredibly convenient and meant I wasn’t left stuck without transport.
My own car was collected and taken for repair within four days, and everything was explained to me clearly at every step. The team were friendly, professional, and always happy to answer any questions. I was kept fully updated throughout the whole process, so I always knew what was happening and when.
Overall, the experience was smooth, efficient, and completely stress-free. I’m genuinely very impressed and extremely grateful for how well everything was handled. I would definitely recommend Stocalfe Response to anyone needing help after an accident – outstanding service from start to finish! 👏🚗✨
14 november 2025
Svar från Stocalfe Response
Hello,
Thank you so much for taking the time to share such a detailed and positive review, it truly means a lot to us.
We’re delighted to hear that our team was able to support you quickly after your non-fault accident and help make the whole process as smooth and stress-free as possible. Ensuring you’re kept informed, reassured, and back on the road without delay is exactly what we aim for, so it’s wonderful to know we achieved that for you.
Your kind words about our team’s friendliness, professionalism, and communication are greatly appreciated. We’ll be sure to share your feedback with everyone involved.
We’d like to clarify that we provided you with a credit hire car following your accident, not a courtesy car; this is a like‑for‑like replacement supplied to you, with the cost recovered directly from the at‑fault insurer rather than provided as a basic vehicle by a repairer or insurer.
We’re grateful for your recommendation and are always here should you ever need us again.
Best wishes,
Stocalfe Response
Detta är Trustpilot
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