Excellent service from office when I forgot to advise change of our phone number. They sent a letter reminding me that a service was due. Thank you Stannah. Engineer did a very thorough job of se... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The installer did not give adequate training to the user, he was short of time and missed a number of the finer points such as parking of the unit at the bottom of the stairs. An alarm sounded and a... Se mer
Företaget har svarat
The Stannah stair lift installed at our 97 year old mother's home has made a huge, positive contribution to her continued happiness and well-being. Without it, she cold not have stayed in her own home... Se mer
Företaget har svarat
Although the staff at Stannah must deal with a great many people in a day, I always felt that I was the only one. I never had to explain who I was and it felt like chatting to a friend. Nothing was... Se mer
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Företagsinformation
Skrivet av företaget
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Kontaktuppgifter
Watt Close, SP10 3SD, Andover, Storbritannien
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Utmärkt
6 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Engineer was polite
Engineer was polite, friendly very particular about his appearance, and very efficient.
18 mars 2026
Svar från Stannah UK
We appreciate you sharing your positive experience. We're happy to know the engineer was polite, friendly, efficient and took pride in their appearance.
Helpful
Helpful, friendly and felt at ease. He explained what he has done. Highly recommend his expertise.
24 mars 2026
Svar från Stannah UK
We're happy to hear that you felt comfortable and at ease. We appreciate you recommending our expertise and thank you for your positive feedback!
Operatives was on time
Operatives was on time. Got on with the servicing.
Pleasant and personable engineer.
Tidy and clean before he left.
24 mars 2026
Omdöme utan inbjudan
Svar från Stannah UK
We're happy to hear that the engineer was punctual, efficient, personable, and tidy during the service. Thank you for sharing your positive experience with us!
Service with a smile!
The engineer was friendly, polite and carried out the service efficiently. No worries at all!
19 mars 2026
Svar från Stannah UK
We're happy to hear that you were pleased with the service you received. We appreciate you taking the time to share your positive feedback with us!
Punctual and excellent service
19 mars 2026
Svar från Stannah UK
We are so happy that you were pleased with our punctual and excellent service. Thank you for your positive feedback.
Very good services engineer turned up…
Very good services engineer turned up on time and serviced my stair lift !
19 mars 2026
Svar från Stannah UK
We appreciate you taking the time to share your positive experience. We're happy the engineer was punctual and serviced your stairlift well.
Good design
Good design, fast effective installation. Highly recommended.
24 september 2025
Omdöme utan inbjudan
Svar från Stannah UK
We're happy to hear that you found our design appealing and the installation effective. Thank you for your recommendation!
Svar från Stannah UK
We appreciate you taking the time to leave us this great review. We're so glad to hear that you had a positive experience with our service.
Excellent
Excellent, above and beyond service from Tony today, quickly attended my repair call out. He was very thorough and efficient in completing the repair.
28 mars 2026
Omdöme utan inbjudan
Svar från Stannah UK
We appreciate you sharing this fantastic feedback! We're glad to hear that you received excellent service and that the repair was completed thoroughly and efficiently.
Svar från Stannah UK
We appreciate you taking a moment to share your positive experience; we are so glad that you were happy with our service.
Svar från Stannah UK
We're glad you found our service helpful. Thank you for your positive feedback!
Svar från Stannah UK
We are so glad to hear you experienced easy contact, promptness, and friendly, efficient service. Thank you for the great feedback!
Great service all on time.
23 mars 2026
Svar från Stannah UK
We are so happy to hear that you received great and timely service. Thank you for sharing your positive experience with us.
Within the last 17 months of purchase
Within the last 17 months I purchased a Stannah stairlift through an approved Stannah installer, who installed a straight stairlift with a swing arm for me. Unfortunately on the 17th month it developed a problem with the swing arm not retracting up. The installer came out and replaced the gas strut at a charge of £170 for the labour and the part. Two days later I had to call them out again for the same problem, as the faulty gas strut made the gearbox/clutch weak. Luckily I was not charged again for this visit and part. As this all happened within just 17 months of purchasing the lift, I contacted Stannah to express my disappointment in their product, but they weren't interested in offering me any backup or help, even though I told them that according to the WEB a gas Strut should last for 5 to 10 years or 10,000 to 30,000 cycles! I would have expected Stannah to have concerns that a product of theirs wasn't fit for purpose within the 17th month of purchase! The original installer was helpful in putting the problem right for me. Also I pointed out to Stannah that their website says that all Stannah lifts include a 2 year warranty and 2 yearly routine visits. But I was told that it only applies if the lift it purchased directly from them. So as a manufacturer and installer of Stairlifts I am not impressed with with Stannah or their customer service!
23 mars 2026
Omdöme utan inbjudan
Svar från Stannah UK
Hi Brian,
Thank you for taking the time to share your experience. We’re really sorry to hear about the issues you’ve had with your stairlift, particularly so soon after installation. We appreciate how frustrating that must have been.
It’s good to hear that your installer was able to resolve the issue, but we recognise your concerns around the reliability of the component and the costs involved.
As you mentioned, Stannah stairlifts can be purchased either directly from us or via our network of approved independent distributors. While all Stannah products are built to the same standards, servicing, warranty cover and call-out arrangements are managed by the company you purchase from. This means the cover provided can differ from the package offered when buying directly from Stannah.
That said, we take feedback like this seriously. Components such as gas struts are rigorously tested, and issues like the one you’ve described are not typical. We’re sorry that, on this occasion, this has impacted your overall experience, and we appreciate you bringing it to our attention.
Thank you again for your feedback – it helps us continue to improve both our products and how we support our customers.
Kind regards,
Amy – Stannah UK
Fitted in a morning on the day agreed
Fitted in a morning on the day agreed, the guys explained how it works and I have been using without a problem ever since. Should have had it fitted years ago. Great product.
18 mars 2026
Svar från Stannah UK
Thank you for your positive feedback. We're happy to hear that the installation went smoothly and that you are satisfied with the product. It's great to know you're finding it so useful!
They meet their promises
From the initial enquiry through assesment visit and installation the team were just smart and met their promises
17 mars 2026
Svar från Stannah UK
We appreciate you sharing your experience. We're happy to hear that the team was smart and delivered on their promises.
Great product
Great product, great price - quick and clean installation. It has transformed my husband's life and allows him to stay in our home for the foreseeable future.
21 mars 2026
Svar från Stannah UK
We're happy to hear that our product has positively impacted your husband's life, allowing him to remain at home. Thank you for sharing your experience and for your positive feedback!
Prompt and efficient.
Friendly.
Arrived promptly at the arranged time.
Respectful of my home.
Completed service quickly with minimum fuss and inconvenience.
Left area clean and tidy.
16 mars 2026
Svar från Stannah UK
We appreciate your positive feedback and the 5-star rating! We're happy to hear that our team was friendly, punctual, respectful, efficient, and tidy during the service.
Service response
The actual service was fine . Where we have a problem with your company is that once we have paid the £400.00 for the service last year, we then receive no acknowledgment as to thanks for the payment but more importantly when the service will take place.
I did tell your engineer this and he promised to discuss it with you.
16 mars 2026
Svar från Stannah UK
We appreciate your feedback and are glad the service met your expectations. We apologise for the lack of communication regarding payment confirmation and scheduling. We'll review our processes to improve this.
My Stannah Experience
Each of the workmen were vere efiicient and polite. There was one for electrics, one to fit an extra "stair turn so as to avoid an single ordinary stair step up the landing which incidentally was less intrusive than I expected. The third workman fitted the chair itself and explained how everything worked. I have not given five stars because my lift is fitted with retractable runners which initially sometimes needed a couple of attempts to "catch". A call to your office has now remedied this within hours of phone call.
25 mars 2026
Svar från Stannah UK
We appreciate your feedback and are glad the installation went smoothly. We're happy to hear that the added turn was less intrusive than expected, and our team was efficient and polite. We're also pleased the runner issue was resolved quickly. Thank you for your review.
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