Excellent service from office when I forgot to advise change of our phone number. They sent a letter reminding me that a service was due. Thank you Stannah. Engineer did a very thorough job of se... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The installer did not give adequate training to the user, he was short of time and missed a number of the finer points such as parking of the unit at the bottom of the stairs. An alarm sounded and a... Se mer
Företaget har svarat
The Stannah stair lift installed at our 97 year old mother's home has made a huge, positive contribution to her continued happiness and well-being. Without it, she cold not have stayed in her own home... Se mer
Företaget har svarat
Although the staff at Stannah must deal with a great many people in a day, I always felt that I was the only one. I never had to explain who I was and it felt like chatting to a friend. Nothing was... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Kontaktuppgifter
Watt Close, SP10 3SD, Andover, Storbritannien
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Utmärkt
6 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Being able to get up and down stairs in…
Being able to get up and down stairs in total safety, no more worry about falling.
One tiny niggle is the loudness of the beeping getting final part of rail into park position. Otherwise five stars for.product.
21 mars 2026
Svar från Stannah UK
We're happy to hear that our product helps you feel safer on the stairs. We appreciate your feedback regarding the beeping sound when parking. Thank you for the five-star rating!
An appointment was made and rhe…
An appointment was made and rhe engineer came on time. He was very pleasant and serviced our stair lift and left no mess. He also told us the battery would have to be replaced next year. Always good to have advance notice of a more expense in the future.
20 mars 2026
Svar från Stannah UK
We're happy to hear that the engineer arrived promptly and provided excellent service for your stair lift. We appreciate your feedback and are glad you found the advance notice about the battery helpful for future planning.
Svar från Stannah UK
We're happy to hear that our technician was punctual and helpful. We appreciate you taking the time to leave your valuable feedback.
Efficient but some minor omissions
Whilst the installation work went smoothly there were a couple of things omitted when compared with an identical Stannah stair lift installed a few weeks earlier in our three storey house. The upper remote control was not fitted to the wall but left lying loose. Nor was a label attached to the wall power socket that it was dedicated to the stair lift. Therefore just four stars instead of five I gave previously
My advice to other purchases is to ensure by asking or inspection that everything has been completed prior to signing off. That I failed to do.
20 mars 2026
Svar från Stannah UK
We appreciate your feedback and are glad the installation went smoothly. We're sorry some steps were missed compared to your previous experience. We'll review our checklist to ensure consistent completion in the future. Thank you for bringing this to our attention.
Life improvement and safety !
Stannah Stair lift has improved my life 100%!! I feel very safe using the Stannah stair lift!
I am very impressed and grateful for the professionalism, friendliness and effectiveness of all personal I dealt with, from the first contact by phone, to the Assessor’s visit, the Electrician and Engineer who installed the Stair Lift making sure I was satisfied and safe with the installation!
Your commitment to the customer is unparalleled!
My gratitude again to everyone of you!!
(Mrs M C Rowe)
commitment
11 mars 2026
Svar från Stannah UK
We're happy to hear the stair lift has significantly improved your life and that you feel safe using it. We appreciate your kind words regarding the professionalism and effectiveness of our team, from your initial contact to the installation. It's wonderful to know our commitment to you is unparalleled. Thank you for your gratitude!
Svar från Stannah UK
We appreciate you sharing this fantastic feedback and the five stars. We are so glad to hear you received great and timely service.
Timely effective service from Eddy
Timely effective service from Eddy
Reliability is something I value greatly
20 mars 2026
Svar från Stannah UK
We're happy to hear that you received timely and effective service. We value reliability and appreciate your positive feedback very much.
Great result, after a while
It took three goes to get the stair lift installed right - including a fire in the Stannah factory!. Through the rather elogated process, the Stannnah sales rep was attentive and helpful, and I found all contact with Stannah to be courteous, prompt and supportive. The machine itself works fine - we are pleased to have it.
20 mars 2026
Svar från Stannah UK
We appreciate your feedback and are pleased the stairlift is working well for you now. We regret the installation challenges and the incident at our factory. Thank you for your patience.
Service professional and friendly
16 december 2025
Svar från Stannah UK
We appreciate you sharing your experience; we are so happy to hear that our service was professional and friendly.
No problems
No problems . Installer was most friendly and competent. Stairlift works as promised.
14 mars 2026
Svar från Stannah UK
We appreciate your positive feedback on the installer's friendliness and competence. We're happy to hear that the stairlift works as promised and that the installation process was smooth.
Svar från Stannah UK
Thanks for your positive review.
Svar från Stannah UK
We're happy to hear that our service met your expectations with promptness and a thorough cleaning job. Thank you for your positive feedback!
The engineer arrived very promptly
The engineer arrived very promptly. He was extremly helpful and well mannered and managed to sort the problem out in a very short time. He is credit to the company.
19 mars 2026
Svar från Stannah UK
We're happy to hear that the engineer was prompt, helpful, and efficient in resolving the issue. We appreciate you acknowledging their excellent service and value your positive feedback.
Service done 5 months late
Service done 5 months late . Not connected before hand to arrange a date .Service Engineer just turned up , he was lucky I was in .He was pleasant and polite and carried out the service very professionally .
18 mars 2026
Svar från Stannah UK
Thank you for your feedback, and please accept our sincere apologies for the delayed service and lack of prior contact. We understand this wasn’t ideal and are sorry for the inconvenience.
We’re glad to hear the engineer was polite and carried out the service professionally. Your comments have been shared with the branch management so we can improve our communication going forward.
The engineer arrived within the given…
The engineer arrived within the given time slot. He was friendly and helpful in explaining what he was doing.
19 mars 2026
Svar från Stannah UK
We appreciate you taking the time to leave us this positive feedback! We're happy to hear that the engineer arrived on time and was helpful in explaining the process.
Excellent service
From the moment I called to arrange a quotation stannah was superb. The sales man was fantastic and knowledgeable and helpful and not in the slightest pushy. We was kept updated and the fitters were both friendly / hardworking and polite and very clean. Highly recommend stannah to anyone wanting a stairlift.
19 mars 2026
Svar från Stannah UK
We're happy to hear about your superb experience with us, from the initial call to the installation. It's great to know that our team was knowledgeable, helpful, and respectful. Thank you for recommending us!
Polite efficient service
Polite efficient service with all my queries answered and addressed.
19 mars 2026
Svar från Stannah UK
Thank you for your positive feedback; we appreciate it. We're happy to hear that our service was efficient and that we addressed your queries well.
Svar från Stannah UK
Thank you for your positive review.
First class service from the estimator…
First class service from the estimator and the fitting staff
18 mars 2026
Svar från Stannah UK
We're happy to hear that you received first-class service from our team. Thank you for your positive feedback and kind words.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.